Grocery delivery strategies for same-day last-mile fulfillment: owning vs outsourcing customer relationships.
This RETHINK Retail and Veloq report examines the hidden margin costs and customer data loss tied to third‑party delivery platforms versus the benefits of owning direct customer touchpoints. Featuring operational insights and case studies from Rohlik Group, Calgary Co‑op, and Aldi, plus a practical delivery checklist, the guide shows how grocers can protect brand loyalty, optimize margins, and balance delivery speed, scalability, and customer experience when scaling same‑day fulfilment.
