AC T I VAT E J U LY 2 0 1 7 / / B Y U L T R A M O B I L E
GET READY
T-MOBILE'S
FOR
SPECTRUM UPGRADES
NEW ULTRA FLEX PRICING RETAILER PROFILE: BEN OF LH WIRELESS
ULTRA SPOTLIGHT:
REGIONAL MANAGERS
DESTINATION FASCINATION:
PUERTO RICO
A C T I V A T E B Y U LT R A M O B I L E
Contents
cover story
GET READY FOR T-MOBILE'S SPECTRUM UPGRADES Page 6
Features 3
New Ultra Flex Pricing
12
Retailer Profile: Ben
14
18`
Ultra Spotlight: Regional Managers Did You Know?
20
Ultra Flex Family & Ultra Flex Compensation
21
Plan Spotlight
22
Spiffs!
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DESTINATION FASCINATION
PUERTO RICO
Page 10
A C T I V A T E B Y U LT R A M O B I L E
in the news
NEW ULTRA FLEX PRICING!
In case you hadn’t heard, we are now including the standard $1 per line credit regulatory recovery fee in the customer-facing prices for all Ultra Flex Family and Ultra Flex plans. We received great market feedback from our Ultra Retailers and decided that we could make the Ultra Flex even more “fast, fun and easy” with this simpler pricing structure. For Retailers like you, this means all previously furnished POP displays will show updated pricing, going from “$46/mo” to “$50/ mo” for Ultra Flex Family and from “$11.50/mo” to “$12.50/mo” for Ultra Flex. We feel this update will result in fewer questions at checkout and more satisfied customers across the board. If you haven’t received it yet, you will soon be furnished with new POP display merchandising—please replace and discard the old materials upon delivery.
THIS CHANGE ONLY AFFECTS THE MARKETED PRICE—THERE IS NO CHANGE TO THE WAY ULTRA RETAILERS ARE COMPENSATED FOR ULTRA FLEX SALES TODAY.
? Questions? Please ask your sales representative or Master Agent!
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A C T I V A T E B Y U LT R A M O B I L E
GET READYFOR
T-MOBILE'S SPECTRUM UPGRADES
J U LY 2 0 1 7
Stay in Front of Changes that Will Affect Your Customers this Summer and Beyond! Network Upgrade Overview Ultra’s Activate Newsletter is not just about giving you more information about Ultra—it’s about bringing news that makes you a better-informed business person! In this issue, we felt it important to highlight some of the big upgrades and improvements taking place on the T-Mobile network. T-Mobile has spent literally billions of dollars over the last several years growing its coverage footprint and investing in new technologies to improve indoor calling and coverage in congested areas. Investments in 4G LTE, 600MHz spectrum and Band 12 are all designed to provide the best possible user experience both now and into the future. But just as paved roads improved over dirt roads, you really needed a car, not a horse and carriage, to experience the real difference. As more “roads become paved,” T-Mobile is forced to turn down or eliminate older, legacy spectrums and technologies. This includes bandwidth designed to serve 2G and 3G devices, which don’t maximize benefit of
A C T I V A T E B Y U LT R A M O B I L E
these investments and may stop working altogether! Cities in Arkansas, Illinois, Indiana, Pennsylvania, Texas and other states have already experienced this change in spectrum, with major markets like New York City and New Jersey scheduled for mid-July. The investment is great for the vast majority of your customers, but the changes could negatively affect customers with older “legacy” devices. At present, this represents about 3% of the total Ultra subscriber base. Keep in mind, these changes, which will begin this Summer and roll out over the course of the next year, will not only affect Ultra subscribers but all T-Mobile MVNO’s including Lycamobile, Simple Mobile and others.
Device Quality Matters It’s important you help your customers upgrade to new phones and devices. We know there are many ways to get phones: through master agents, distributors, retailers and even direct from Ultra! We are committed to working with you to help communicate these changes (by messaging you and subscribers) and turning this into an opportunity for you to sell more devices. Here is a link to a list of devices that deliver the best customer experience by being compatible with T-Mobile’s Extended Range LTE: https://www.t-mobile.com/optionalservices/coverage-phones-700.html
Which Devices Are Negatively Affected? Affected devices include (but are not limited to) the following models. Be sure to help your customers get on the right devices before spectrum changes impact their service! • LG 450 and GS170 handsets • Apple iPhones 3G, 3GS, 4, 4S, and 5 (CDMA models) • Microsoft Lumia 435 and 530 smartphones • Alcatel One Touch Pop 7 tablet (non-LTE models) • Apple iPad 2 and 3 tablets • Samsung Galaxy Gear S, S2, and S2 Classic smartwatches
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How Will it Affect My Customers? Overall, this is a major upgrade that will improve data speeds and voice quality for the majority of customers who enjoy 4G LTE through Ultra Mobile. The new spectrum will let our signal reach much farther and penetrate buildings more easily, which is great news for customers in more remote locations and those who rely on Ultra Mobile in office or apartment buildings. For most Ultra Mobile customers, it will simply mean an even better wireless experience. However, for a very small portion of our customers with older device technology (approximately 3% of our base), it will mean data speeds capping out at 2G and, in some cases, dropped calls. This is true for all such customers who use a T-Mobile-affiliated MVNO after the spectrum upgrades, whether it’s Ultra Mobile or not. What Can I Do Now? Once again, the majority of Ultra Mobile customers will see an upgrade in service. Very few customers will be negatively impacted—and possibly none at all in your market—but we have already begun sending text messages to customers and Retailers in affected markets to keep them aware of what’s going on. We are encouraging affected customers to visit their Ultra Retailers to purchase a device upgrade and continue their service with Ultra Mobile. However, if any of your customers in your market have heard from us, they may visit you to ask questions about device compatibility. You can help by directing them to newer devices in your stock that will give them full access to T-Mobile’s improved network. Want more details? Additional information including a list of affected cities can be found at ultramobile.com/network.
X
A C T I V A T E B Y U LT R A M O B I L E
Destination Fascination:
PUERTO RICO SIZE: 3,515 SQUARE MILES // IT WOULD FIT IN LAKE SUPERIOR
POPULATION : 3,411,307 // APPROX. AS POPULOUS AS THE STATE OF CONNECTICUT
PU E RTO R I CO TRI VI A The earliest human inhabitants of Puerto Rico are thought to be the Ortoiroid people, a culture of hunters and fishermen who came from the South American mainland as many as 4,000 years ago. Puerto Rico became an unincorporated United States territory in the 1898 Treaty of Paris following the Spanish-American War. Puerto Rico is very biologically diverse. The most famous native species is the coquí, a small frog named for the sound of its loud mating call. The coquí is important to Puerto Rican culture, and has been adopted as an unofficial symbol of the island.
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O U R P I C K F OR P UERTO R ICO: ULTRA MOBI LE $23 Ultra Mobile’s brand new $23 plan is a great choice for customers with lots of friends and loved ones in Puerto Rico! Our $23 plan includes not only unlimited nationwide domestic talk and text to both landline and mobile devices in Puerto Rico, but also unlimited data. This makes it ideal for use with popular messenger apps like WhatsApp that many customers use to stay connected.
Here’s what’s included on the Ultra Mobile $23 plan:
23
$
/MO
+ Unlimited Nationwide Talk & Global Text + Unlimited INTL Talk to 60+ Destinations including Puerto Rico + 1GB High-Speed Data w/ DataXtra (500MB 4G LTE + 500MB 3G) + International Call Credit $1.25/mo + One-Time International Roaming Credit $5
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Retailer Profile:
BEN
WHERE IN CHINA ARE YOU FROM?
LH WIRELESS
B R O O K LY N , N Y
WHAT IS SOMETHING PEOPLE WOULD BE SURPRISED TO KNOW ABOUT YOU?
I am originally from Guangdong, China. HOW LONG HAVE YOU BEEN IN THE USA?
From the outside, people think of me as a party person, but they are surprised to know that I am in fact very family oriented by nature.
I have been here for 10 years now. WHAT IS YOUR FAVORITE PART OF RUNNING YOUR BUSINESS? I enjoy having the freedom to do work in any kind of business I choose. I also like making money, of course! WHAT BROUGHT YOU TO THE USA?
WHAT HAS BEEN YOUR BEST EXPERIENCE SO FAR IN THE USA? My best experience here was when I was able to travel across the United States and into Canada on a road trip with my family.
HOW OFTEN DO YOU CALL HOME?
I came here to reunite with the rest of my family.
Every day.
WHAT FOOD DO YOU MISS THE MOST FROM HOME?
WHAT DO YOU DO WHEN YOU MISS HOME?
I would say eggplant fried rice.
Simple—I just call home!
WHAT IS YOUR FAVORITE THING ABOUT LIVING IN THE USA? My favorite things are the freedoms we enjoy here, like freedom of speech.
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Ultra Spotlight:
regional managers Region: Southwest Date Joined Ultra: 10/7/2013 Favorite Regional Food: Fried plantains Favorite Regional Spot: Cool Running Jamaican Grill
ier
vr Kris Fe
Region: West Date Joined Ultra: 4/13/2014 Favorite Regional Food: I can have Ramen noodles any time of the day! Favorite Regional Spot: LA Live—it’s the epicenter for sports, dining and nightlife in Downtown Los Angeles.
Harout Ge
zalyan
Region: Northeast (Manhattan, New Jersey, Philadelphia, Washington DC) Date Joined Ultra: 4/21/14 Favorite Regional Food: My mom’s lasagna Favorite Regional Spot: Hamilton Park in Weehawken. The view of the Manhattan skyline is
Guy L
aPena
pretty amazing.
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Region: Midwest Date Joined Ultra: 10/7/2013 Favorite Regional Food: Hummus and falafels Favorite Regional Spot: The Classic Bowl bowling alley—you’ll catch me there once a week!
man
o Oscar R
Region: Northeast and Southeast Date Joined Ultra: 4/13/2014 Favorite Regional Food: Everything from Neapolitan Pizza and Turkish Doner in Brooklyn, NY to Country Fried Chicken and Cuban Croquetas de Jamon in Miami, FL Favorite Regional Spot: Williamsburg, Brooklyn because of the various delicious eateries, fun night life and amazing waterfront views of the city I call home!
Keith Y
eung
Region: Northeast 3 (Boston, Bronx, Queens, Brooklyn and Long Island) Date Joined Ultra: 12/8/2015 Favorite Regional Food: Iki Japanese Restaurant in Flushing Favorite Regional Spot: West Brooklyn
uo Ray T
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WHAT IS THE MAIN ROLE OF AN ULTRA MOBILE REGIONAL MANAGER?
WHAT DOES THE FIELD TEAM’S MOTTO “MAKING IT HAPPEN” MEAN TO YOU?
Guy LaPena: Our main role is making sure we as a field team are there to support our retailers in any way we can and that we as a field team are having conversations that get to the heart of what our Retailers need so we can use their feedback to help shape our offers and the company’s direction.
Kris Fevrier: To me, “Making it Happen” means accepting every challenge and utilizing the tools available to ensure the Retailer and customer have the best experience possible.
Keith Yeung: Stewarding our Retailers’ voice and success is our number one priority! WHAT DOES A TYPICAL DAY LOOK LIKE? IS THERE A TYPICAL DAY? Harout Gezalyn: No such thing—but that’s what makes the day fun! I’d say the one constant is the hospitality that our Retailers show our team during our visits with them. They are always willing to take time out of their busy schedules to provide us valuable insight and ideas. Oscar Roman: The most gratifying part of our day is when we get to visit our partners at their retail stores—where the magic happens! We brainstorm on the potential we have to grow together with Ultra Mobile.
Ray Tuo: In order to be successful, “Making it Happen” is important. Leading by example is key—showing that being creative and thinking outside the box is important to getting things done for the Retailers. I use “Making It Happen” to instill that "going above and beyond" mentality in my team. WHAT DEVICE(S) DO YOU RELY ON MOST IN THE COURSE OF A DAY AND WHY? Keith Yeung: I live off my Samsung Galaxy Note with Ultra service! I start my day with the haunting sound of my alarm clock, then listen to some tunes while drinking coffee, check my social media, make a few calls and texts, get from point A to B with the help of GPS, and end my day with some Netflix while checking my emails. Oscar Roman: Do my dashing good looks count? Aside from that, my phone on Ultra service and laptop never leave my side. I only have one phone and it’s on 24/7 ready to take your call.
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ULTRA MOBILE MOVES FAST. HOW DO YOU HELP PEOPLE IN THE FIELD STAY IN FRONT OF INNOVATIONS, NEW PRODUCTS AND CHANGES? Harout Gezalyn: The industry is always evolving. Whether its new smartphones or upgrades to network technologies or new ways to connect with family and friends all over the world. In all honesty, my team and I have found the best resource to be our Retailers. Guy LaPena: I feel like the people in the field are the ones who help me stay in front of innovations. Communication is the key and we do our best to keep our ear to the street and stay on top of things. WHAT’S BEEN THE MOST SURPRISING THING ABOUT BEING AN RM? Ray Tuo: Most of the RMs I know from other companies work 12+ hours a day with no time for themselves or their families. To me, as an RM with Ultra Mobile, I have time to develop people, and I also get to develop myself. Always take the time out to improve your team, in return, you improve yourself and your sales and your organization. Kris Fevrier: The different cultures I get to experience when traveling throughout my region. We have great people all over and it’s always fascinating when you get a glimpse into their world.
FINISH THIS SENTENCE: “BEFORE BECOMING AN RM, I NEVER THOUGHT I’D… Oscar Roman: Be able to travel to so many parts of the US expanding our business with our valued retailers, distributors and field sales team. Keith Yeung: Have as much fun and enjoy the journey this position has to offer. I’ve been given the opportunity to develop myself personally and professionally. Guy LaPena: See prepaid become the major force in wireless that it is today. WHAT’S THE BEST PART ABOUT BEING AN ULTRA RM? Harout Gezalyn: Being part of the growth we have experienced here as an organization. Seeing the personal and professional development of my team and the successes of our retail partners. Ray Tuo: The best part is how leaders coach and develop leaders, and getting to participate in important decision making. Kris Fevrier: Playing a part in Ultra’s rapid evolution.
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DID YOU KNOW? ULTRA FLEX EDITION 250 MB
250 MB
250 MB
250 MB
One of the best features of Ultra Flex Family
It’s easy to add more data to your customers’
and Ultra Flex is the 250MB of 4G LTE data
plan at the time of activation—and it means
included in every line credit. It’s part of what
more airtime margin for you! Make sure your
makes the Ultra Flex plans the best value in
customers understand that they are getting
the wireless market.
all of the 4G LTE associated with their plan up front and that they may wish to purchase
But did your customers know that they
more to avoid interruptions in service. For
can easily add more 4G LTE at any time?
instance, if they buy four months of service
We offer packages starting as low as $5,
on an individual Ultra Flex plan, they will
keeping premium high-speed data within
get the full 1GB of 4G LTE at the time of
the reach of any customers. Larger data
purchase, not 250MB each month.
bundles are ideal for Ultra Flex Family plans, giving family members plenty of shareable 4G LTE for streaming media and apps.
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A U T O R E C H A R G E GOOD FOR CUSTOMERS, GOOD FOR YOU!
Signing up Ultra Flex Family and Ultra Flex customers for Auto Recharge is a true winwin situation. It’s great for customers because it automatically locks them in at our lowest possible rate—just $12.50 per line, per month!
EAR N
20
%
AUTO RECHARGE
M A RGI NS
But it’s great for Retailers, too! That’s because you’ll earn a 20% Auto Recharge Margin for all purchases made through the entire customer lifetime—as long as they remain on Auto Recharge while using Ultra Flex. Your margin compensation will be paid through your preferred TSP (current approved TSPs are epay and T-cetra/VidaPay – IAS coming soon with Ultra Flex).
Need details on how to sign up your customers on to Auto Recharge? Visit our Retailer Portal and select Resources>Using Ultra Agents to view the Ultra Flex Step by Step Manage Subscriber and Auto Recharge instructions, or click here if you’re already logged in.
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&
COMPEN$ATION EARN MARGINS ON ALL ULTRA FLEX PRODUCTS Our all-new Ultra Flex plans also feature an all-new compensation model. Ultra Retailers like you will earn a fixed margin up to two times the industry standard rate on all Ultra Flex Family and Ultra Flex sales you make. Not getting 20%? Reach out out to your Master Agent or Sales Representative to learn how! Or click here to view our Spiffs FAQ now!
YO U' LL E A R N
20
%
AIRTIME MARGINS OR
AUTO-RECHARGE MARGINS
PLAN SPOTLIGHT This month, our plan spotlight shines on the latest addition to our Ultra Classic lineup—our brand new $23 plan! Introduced in mid-June, the $23 plan is tailor made for customers seeking the value and international calling power of our $19 plan as well as unlimited data for increasingly popular chat apps like WhatsApp, WeChat and Facebook Messenger. This high-performance, low-cost plan gives your customers the best of both worlds!
U N L I M I T E D DATA
23
$
/MO
PL A N I N C LUD ES:
+ Unlimited Nationwide Talk & Global Text + Unlimited INTL Talk to 60+ Destinations + 1GB High-Speed Data w/ DATA
(500MB 4G LTE + 500MB 3G)
+ Unlimited Data + International Call Credit $1.25/mo + One-Time International Roaming Credit $5 + Best for Calling Canada, China, Dominican Republic, India, Mexico, Poland, Puerto RIco, Thailand & More
$30 spiff when you activate this plan
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U LT R A M O B I L E
spiffs 50 Spiff!
For Activating Plans $45 & Up $15 spiff for new activations, plus earn an additional $15 spiff after the second month recharge, and an additional $20 spiff after the third month recharge.
30 Spiff!
For Activating the $23, $24, $29 & $34 Plan $15 spiff for new activations, plus earn an additional $10 spiff after the second month recharge, and an additional $5 spiff after the third month recharge.
15 Spiff!
For Activating the $19 $5 spiff for new activations, plus earn an additional $5 spiff after the second month recharge, and an additional $5 spiff after the third month recharge.
AD PL D AN ED !
$
$
$
EARN UP TO 6% LIFETIME RESIDUAL: Retailer Residual is 3% and an additional 3% if customer is put on Auto Recharge at time of activation—for a total of 6%. See Retailer Spiff FAQs on UltraAgents.com.
These spiffs are for Ultra Classic plan activations only—due to Univision Mobile’s transition to Ultra Mobile, we will no longer be paying spiffs or residuals on Univision Mobile activations.
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RETAILER SUPPORT Ultra is supported by our incredible Retailer Support (RSR) Team. Our trained staff strives for one-call resolution while providing technical assistance, as well as general support. We also provide Retailer tools to assist customers directly on UltraAgents.com via the ‘Manage Subscribers’ tab.
RETAILER SUPPORT CAN BE REACHED AT : 855-664-6638. RETAILER SUPPORT HOURS : English: 6:00a - 6:00p PST / 9:00a - 9:00p EST Spanish (Press 2): 6:00a - 6:00p PST / 9:00a - 9:00p EST Chinese (Press 3): 6:00a - 6:00p PST / 9:00a - 9:00p EST
CUSTOMER SERVICE : Please share our Customer Service number with your customers should they wish to speak with a Care Representative who can provide account support. Ultra Mobile Customer Service can be reached at 888-777-0446 or by dialing 611 from their mobile phone.
SOCIAL MEDIA :
THANKS!