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2 MAJOR ITEMS TO COVER IN THIS MONTH'S COVER STORY: The amazing results we're already seeing from Data My Way™, and a brand-new perk to add to the growing list of innovations for Ultra and Univision subscribers! In September and October, we highlighted our newest innovation to make your customers' data last longer:
MAXIMIZE YOUR DATA Now that the tool has been available for about a month, the initial results on data savings are in… and they're even better than expected!
NOVEMBER 2016
As usual, don't hesitate to ask any questions you may have. Drop us an email at SalesOps@ultra.me
U LT R A U S E R S A R E S A V I N G D A T A A N D GETTING MORE FROM THEIR PLANS.
a quick recap of Data My Way This tool allows customers to optimize their data usage by toggling between three different data speeds. By optimizing their data settings, we're enabling them to conserve their valuable highspeed data without impacting the way they use their connected devices. Conserving data allows users to get more out of their high-speed allotment.
THE RESULTS: In the first month since its launch, customers taking advantage of Data My Way are extending their 4G LTE data by nearly 20% each month!
WHAT DOES THAT MEAN? Well, before Data My Way, Ultra users were wasting about 1/5 of their data without even knowing it, letting huge chunks of their data slip away without getting any real use from it. With Data My Way, we've seen our customers' data go up to 20% further. This means they're getting more enjoyment out of their data by getting more of everything that their data brings to their phone. Ultra users are saving data and getting more from their plans. That's not only great for the customers – it's great for Retailers, too!
Continued
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a quick recap oN: WiFI TALK & TEXT Starting November 15, 2016, this new feature will allow Ultra and Univision subscribers (with select Android devices) to make or receive calls and text messages through a WiFi network. Our carrier partner has invested billions of dollars into improving coverage, but if your customers ever find themselves in an area with limited coverage, all they have to do is connect to a WiFi hotspot and they'll be able to call or text using WiFi! (Please note that regular per-minute charges still apply for WiFi calls to a non-unlimited destination.) The new WiFi Talk & Text feature will keep customers onboard, and keep generating residuals for you! We will be working with Retailers and subscribers over the next several months to make sure everyone gets the most out of this feature.
WiFi Talk & Text is just the beginning
ROAMING soon!
We've got even more innovation coming soon to Ultra and Univision!
Roaming will soon be included in Ultra plans, and all Ultra subscribers – existing and new – will get a one-time roaming credit for free! Stay tuned to all Ultra and Univision Retailer communications for more details.
Look elsewhere in this issue for another exciting new feature now offered exclusively by Ultra, plus stay tuned for even more great things to come in the near future. As usual, don't hesitate to ask any questions you may have. Drop us an email at SalesOps@ultra.me
NOVEMBER 2016
U LT R A & U N I V I S I O N
spiffs 40 Spiff!
For Activating Plans $39 & Up
30 Spiff!
For Activating the $29 & $34 Plan
15 Spiff!
For Activating the $19 & $24 Plan
$ $ $
$15 spiff for new activations, plus earn an additional $15 spiff after the second month recharge, and an additional $10 spiff after the third month recharge.
$15 spiff for new activations, plus earn an additional $10 spiff after the second month recharge, and an additional $5 spiff after the third month recharge.
$5 spiff for new activations, plus earn an additional $5 spiff after the second month recharge, and an additional $5 spiff after the third month recharge.
EARN UP TO 6% LIFETIME RESIDUAL: Retailer Residual (for both Ultra and Univision) is 3% and an additional 3% Residual if customer is put on Auto-Recharge at time of activation – for a total of 6%. See Retailer Spiff FAQs on UltraAgents.com.
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DID YOU
KNOW?
As you've read earlier, Ultra and Univision now offer WiFi calling, allowing subscribers to make calls and send texts by means of a WiFi network. Since WiFi is such a hot topic this month, we thought this would be the perfect time to bring you some interesting facts about WiFi! DEFINITION The term "WiFi" is shorthand for "Wireless Fidelity," inspired by the similar soundrecording term "HiFi" for "High Fidelity." Some earlier names for WiFi include WaveLAN, FlankSpeed, and DragonFly. (Needless to say, they didn't catch on.)
NOVEMBER 2016
FREQUENCY WiFi operates just like a radio station; signals are beamed through the air between a router with a physical Ethernet connection and the wireless adapter found in a laptop, phone or tablet. The frequency at which WiFi operates is actually very close to the frequency of microwaves, which is why certain models of microwave ovens can noticeably interfere with WiFi-connected devices while cooking. IN-MILES As of this writing, Italy is home to the longest unamplified WiFi link in the world: A unidirectional signal between Tuscany and the island of Sardinia stretching a total of 189 miles. The second longest can be found in Venezuela, with a length of 173 miles! (A typical WiFi signal range is 100 feet.) T H AT ' S C O O L WiFi isn't just for smartphones or tablets. Some WiFi-capable items that are currently in development include diapers (to send parents a text alert the moment a baby is wet), football helmets (to track impact forces and prevent injury), and pet treat dispensers with a built-in video chat (to interact with your furry ones while away from home).
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destination Fascination:
Philippines SIZE: 115,830 SQUARE MILES, CONSISTING OF OVER 7000 I S L A N D S ( T H AT ' S R I G H T – S E V E N T H O U S A N D ! ) P O P U L AT I O N : A B O U T 1 0 1 M I L L I O N
PHILIPPINES TRIVIA: The Philippines is one of the world's largest producers of coconuts. The nation has over 338 million coconut-bearing trees, which bear an average of 15.344 billion coconuts each year. Many English words have roots in native Philippine languages. These include "boondocks" (from the Visayan term bunduk meaning "inland area"), "yo-yo" (from the Ilocano word yoyo meaning "come back"), and the ever-popular "cooties" (from kuto, the Tagalog name for lice). Karaoke was invented in Japan, but the karaoke machine was actually patented by a Filipino man named Roberto del Rosario in 1975. Known at the time as the "Sing-Along System," this innovation paved the way for karaoke to become a mainstay in Philippine pop culture!
NOVEMBER 2016
OUR PLAN PICK FOR PHILIPPINES: Our Plan Pick for the Philippines isn't actually a plan at all – it's Globe Unlimited, another brand new Ultra feature! With Globe Unlimited, Ultra subscribers get unlimited calling to up to five Philippine phone numbers that terminate on the Globe network, for just $10 a month! Ultra customers can add Globe Unlimited to their account as a one-time charge or a recurring monthly charge, no matter what plan they're on. Even if a customer was "Grandfathered" onto a currently-unavailable plan, they are still able to add Globe Unlimited to their Ultra plan. Of course, all subscribers will continue to receive all the other amazing benefits and features that come on their regular Ultra Mobile plan. We know that staying in contact with loved ones in the Philippines is now more important than ever, and one of Ultra Mobile's main goals is to bridge distances between friends and family during the difficult times as well as the good. All Ultra Retailers and Care Agents will receive a list of every Philippine area code included within the Globe network. If a customer is unsure of whether a phone number in the Philippines qualifies for Globe Unlimited, we'll make sure you're prepared to assist them.
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RETAILER PROFILE:
GENEVIEvE P R E PA I D S P O T ARTESIA, CALIFORNIA
WHAT LED YOU TO THE DECISION TO START YOUR BUSINESS? For me, it was all about creating my own hours and being my own boss. Nobody else is going to set the rules. WHAT HAVE BEEN YOUR BIGGEST CHALLENGES AT WORK? The first year in business was definitely the biggest challenge – no established customers, no wide variety of suppliers or contacts, and slow profits. Starting a business is never easy!
WHAT HAVE BEEN YOUR BIGGEST OPPORTUNITIES? The business started as a kiosk, but 18 months later we have our very own storefront!
NOVEMBER 2016
SINCE ENTERING THE INDUSTRY, WHAT'S THE BIGGEST CHANGE YOU'VE SEEN? The overall evolution of the technology has been incredible, from the network plans to the software technology to the phones themselves. As technology evolves, so does the cellphone market, and we are likely to see some amazing new developments within the coming years. IF YOU COULD GO BACK IN TIME TO YOUR FIRST DAY ON THE JOB, WHAT ADVICE WOULD YOU GIVE YOURSELF? Patience is a virtue! WHY DO YOU CHOOSE ULTRA FOR YOUR CUSTOMERS? Ultra has the best prices for prepaid plans. Promoting the product has never been difficult for me! WHICH COUNTRIES ARE CALLED THE MOST BY YOUR CUSTOMERS? About 60-70% of my customers regularly connect to the Philippines. WHAT'S THE BEST PART ABOUT WORKING WITH ULTRA? Ultra has very supportive reps, and the Spiffs are always great. AS WE CONTINUE TO INNOVATE AT ULTRA, WE WANT TO GIVE YOU A SNEAK PEEK INTO A NEW FEATURE COMING IN NOVEMBER CALLED
GLOBE UNLIMITED, WHICH WILL BRING SUBSCRIBERS UNLIMITED CALLING TO UP TO FIVE PHILIPPINES MOBILE NUMBERS ON THE GLOBE NETWORK FOR JUST AN EXTRA $10 A MONTH! AS A RETAILER WITH MANY CUSTOMERS WHO CALL THE PHILIPPINES, CAN YOU GIVE US A FEW THOUGHTS ON HOW THIS HELPS SET ULTRA APART AND MAY SERVE THE FILIPINO COMMUNITY? This is just the type of feature Filipino customers have been waiting for! I’ve been telling the Ultra reps for a while that they need to do something to get more Filipino customers on board… and now it's happening! I'm really excited to hear about this – it will definitely allow me to sell more Ultra to my customers. I look forward to seeing what other marketing and new posters you produce with this offer as well! WHEN YOU'RE NOT WORKING, WHAT DO YOU MOST ENJOY DOING? Watching football or baseball, depending on the season! WHAT'S YOUR FAVORITE FOOD? It's a tossup between ribs and steak. NAME SOMETHING THAT MOST PEOPLE WOULD BE SURPRISED TO KNOW ABOUT YOU. I am a die-hard romantic! //
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U LT R A P R O F I L E
GRADY RAYMER WELCOME TO ULTRA! TELL US A BIT ABOUT HOW YOU CAME TO JOIN US.
DIRECTOR FIELD SALES
As Director of Field Sales, I manage the Sales Team members who visit the Ultra Retailers. Our team makes certain that the stores are fully apprised of new services, spiffs, contests and rate plans, and ensures that each location displays our merchandising materials in the most appealing and eye-catching way. The goal is to help Retailers be as successful as possible, because it means Ultra's services will be successful as well!
HOW IS ULTRA DIFFERENT FROM ANY OTHER COMPANY YOU'VE WORKED FOR? Before joining Ultra, I'd worked at very large companies with numerous levels of management. These places often required many proposals and months of delay before a new initiative could be implemented. At Ultra, it is very clear that if something is needed to make the offering better for customers or Retailers, employees are empowered to make those changes quickly.
NOVEMBER 2016
WHAT'S BEEN THE BEST THING ABOUT BEING AN ULTRA SO FAR?
WHAT DO YOU CONSIDER TO BE THE FUNNIEST MOVIE OF ALL TIME?
The positivity is infectious! It's great to be around lots of energetic employees who want to better the way people connect with one another.
"This Is Spinal Tap"! For anyone not familiar, it's a "mockumentary" about a fictitious rock band's concert tour which ends up being one disaster after another. I've probably seen it over 20 times, and as I write this, I realize it's been too long and thus I need a refresh viewing. The laughs truly "go to eleven!"
TIME FOR SOME PERSONAL QUESTIONS! WE HEAR YOU'RE A CAR GUY. IF MONEY WERE NO OBJECT, WHAT KIND OF CAR WOULD BE NESTLED IN YOUR GARAGE RIGHT NOW? This may sound corny, but I already own my dream car: A 1968 Mustang in Gulfstream Aqua. It was my very first car, and served as my daily driver to high school, took me to college, and eventually carried a baby seat. I recently took it to a new level by adding a 540 HP engine! That car is an important part of who I am, and to have a different #1 would just feel odd to me. But I do love cars in general, from classic muscle cars to "tuner" cars to sports cars… heck, I can have fun with a minivan or Prius!
WHAT'S THE LONGEST ROAD TRIP YOU'VE EVER TAKEN? Every Thanksgiving, my family of six takes a weeklong road trip that's roughly 1300 miles. We usually head up the coast towards San Francisco, catch some skiing in Tahoe (with hospitable friends who live there!), and then cut back down to Monterey to watch classic cars race on the Laguna Seca Raceway. This year, my father will be traveling all the way from England to join the fun!
IF YOU WERE LIMITED TO JUST ONE VARIETY OF DESSERT FOR THE REST OF YOUR LIFE, WHAT WOULD YOU CHOOSE? ICE CREAM! Whether it's gourmet quality or just the cheap stuff, I always have room for ice cream. I like to think it melts around the food that's already in my stomach. Mint Chocolate Chip is my flavor of choice!
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IN THE FIELD S E P T E M B E R T O R E M E M B E R / / September was a month for prizes galore! We had over 70 winners in our "September to Remember" Retailer raffle – were you one of them? If not, make sure you are reading our newsletters and Retailer communications to stay updated on upcoming raffles, contests and sweepstakes from Ultra and Univision!
PLAN SPOTLIGHT November's Plan Spotlight is all about Univision Mobile's $29 plan! This is the lowest-priced Univision plan that includes unlimited data as well as unlimited calling to 14 countries. The Univision $29 is an ideal choice for callers who frequently connect with the Dominican Republic, Colombia or Chile, and it's a budget-friendly choice for anyone looking for unlimited data.
29
$
/MO
INCLUDED ON UNIVISION $29 PLAN:
+ UNLTD Talk to the US & 14 INTL Destinations + UNLTD Global Text + UNLTD Data with 1GB of 4G LTE + $2.50 INTL Call Credit + $2.50 INTL Roaming Credit
NOVEMBER 2016
RETAILER SUPPORT Both Ultra and Univision brands will be supported by our incredible Retailer Support (RSR) Team. Our trained staff strives for one-call resolution while providing technical assistance, as well as general support. We also provide Retailer tools to assist customers directly on UltraAgents.com via the ‘Manage Subscribers’ tab.
RETAILER SUPPORT CAN BE REACHED AT : 855.664.6638. RETAILER SUPPORT HOURS : English: 5:00a - 10:00p PST / 8:00a - 1:00a EST Spanish (Press 2): 6:00a - 6p PST / 9:00a - 9:00p EST Chinese (Press 3): 5:00a - 10:00p PST / 8:00a - 1:00a EST
CUSTOMER SERVICE : Please share our Customer Service number with your customers should they wish to speak with a Care Representative who can provide account support. Ultra Mobile Customer Service can be reached at 888-777-0446 or by dialing 611 from their mobile phone. Univision Customer Service can be reached at 855-616-9530 or by dialing 611 from their mobile phone.
SOCIAL MEDIA :