A C T I V A T E B Y U LT R A M O B I L E
AUGUST 2016
FAMILY. FAMILIA. FAMILLE. 家庭. पिरवार. N O M A T T E R H O W Y O U S A Y I T, T H E C O N C E P T O F F A M I LY I S U N I V E R S A L .
Family is close-knit and always there for one another, showing support and providing guidance whenever it's needed. Family shares in your happiness. Family consoles you during your losses. Family is a feeling. Family is a state of mind. A T U LT R A , W E A R E F A M I LY.
We pride ourselves on being a company that treats our Retailers, our Master Agents, our Subscribers and our Employees with an unmatched level of respect, support and love. As “branded stores” continue to grow, we pledge to stand by our independent wireless family with products, services and support that enables you to grow your businesses in a highly competitive market. We're all
in this together, and the Ultra business model shows it. When we were named Inc. 500’s Fastest Growing Company in America last year, we shared that honor with you. We celebrated face to face, in your cities and in your stores. We continue to believe in you, and we are working hard to make sure this family will be there to help support your families. WE ARE EXCITED ABOUT B R I N G I N G O U R U LT R A F A M I LY EVEN CLOSER TOGETHER
with new plans, new services and new products in the months ahead. We're confident that you'll choose Ultra, because we're confident that we're the best choice! When you win, we all win, and sharing in success is something that is truly a family affair.
B E S U R E T O V I S I T U LT R A M O B I L E A T T H E
PREPAID PRESS EXPO 2016
P L A N E T H O L LY W O O D , L A S V E G A S , N E V A D A
AUGUST 9TH & 10TH 2016
A C T I V A T E B Y U LT R A M O B I L E
U LT R A & U N I V I S I O N
spiffs 40 Spiff!
$
30 Spiff!
$
20 Spiff!
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For Activating Plans: Ultra $39 & Up | Univision $50
$15 spiff for new activations plus, earn an additional $15 spiff after the second month recharge, and an additional $10 spiff after the third month recharge.
For Activating Plans: Ultra $29 & $34 | Univision $30
$15 spiff for new activations plus, earn an additional $10 spiff after the second month recharge, and an additional $5 spiff after the third month recharge.
For Activating Plans: Ultra $19 | Univision $20
$10 spiff for new activations plus, earn an additional $5 spiff after the second month recharge, and an additional $5 spiff after the third month recharge.
G R E A T N E W S : We've increased the Instant Spiff amount for activations of Ultra's $19 & Univision $20 plans! Instead of $5, the Instant Spiff amount has been doubled to $10, making the Spiffs for Ultra's $19 & Univision $20 plans $10/$5/$5. This raises the spiff total to $20 for the Ultra $19 & Univision $20 plans!
EARN UP TO 6% LIFETIME RESIDUAL: Retailer Residual (for both Ultra and Univision) is 3% and an additional 3% Residual if customer is put on Auto-Recharge at time of activation – for a total of 6%. See Retailer Spiff FAQs on UltraAgents.com.
AUGUST 2016
IN THE NEWS Ultra's been seen all over the internet this month! Check out these great articles featuring Ultra that have appeared in news publications around the web:
Inc. Magazine: CEO David Glickman's article on business fundraising LA Times: Sherrie Simmons as our new COO Also, speaking of news, keep your eyes open for some big announcements that are coming in the near future for Ultra as well as Univision!
COMING SOON! Don’t forget to stock up on Univision SIMs—you won’t want to miss what’s coming in September!
A C T I V A T E B Y U LT R A M O B I L E
destination Fascination:
NIGERIA S I Z E : 3 5 6 , 6 6 9 M I 2 ( R O U G H LY 2 C A L I F O R N I A S ) P O P U L AT I O N : 1 7 3 . 6 M I L L I O N , T H E M O S T P O P U L O U S A F R I C A N C O U N T R Y
TRIVIA ABOUT NIGERIA:
HI!
Over 500 different dialects from three major African language families are spoken in Nigeria… but the country's official language is English. Nigeria's national soccer team is nicknamed the "Super Eagles." This team has won the African Cup of Nations three times, and has qualified for five of the last six FIFA World Cups. Beginning around 1000 BCE, the land now known as Nigeria was inhabited by the Nok civilization. This ancient group was known for creating intricate and sometimes life-sized terracotta sculptures. One ancient Nok terracotta head was discovered by an archeologist during the 1940's – a local farmer had been using it as the head for a scarecrow in one of his yam fields.
AUGUST 2016
U LT R A ' S P I C K F O R N I G E R I A : T H E $ 4 4 P L A N For customers who regularly call Nigeria, Ultra's newly-released $44 plan is an ideal match.
44
$
Plan includes a whopping $20 of Call Anywhere credit! Ultra's plan refresh last month brought with it reductions for the per-minute calling rate to Nigeria; they're now 2.5 cents per minute for Nigeria mobiles, and 3 cents per minute for Nigeria landlines. With the $44 plan's $20 Call Anywhere credit, this works out to over 13 hours of calling for Nigeria landlines, and over 11 hours of calling for Nigeria mobiles!
If a customer's first priority is calling Nigeria, make sure they know all about the advantanges of the new Ultra $44 Plan.
A C T I V A T E B Y U LT R A M O B I L E
DID YOU KNOW...? The 2016 Summer Olympics are swiftly approaching, and Ultra Mobile has got YOUR connection to the games! Y O U R C U S T O M E R S C A N S T A Y I N T O U C H W I T H F A M I LY A N D friends in Brazil during the games! With Ultra's Call Me Free feature, their number, is a local call around the world. Customers outside of the US simply dial one of the numbers below (insert Brazil #'s), provide the Ultra number they are trying to reach and we connect them for free. For complete details, click here. Brasilia: (55) 61 3717 2200 Rio De Janeiro: (55) 21 3956 1500 Salvador: (55) 71 3717 5800 Sao Paulo: (55) 11 3958-8400
AUGUST 2016
WE'LL BE FOLLOWING A L L T H E A C T I O N C L O S E LY, S O B E S U R E T O S TAY T U N E D T O U LT R A ' S F A C E B O O K P A G E
17 days. 306 events. 10,000 athletes. 7.5 million tickETS. IT ALL STARTS ON AUGUST 5 WE'LL BE KEEPING TRACK OF MEDALS, W O R L D R E C O R D S , & AT H L E T I C F E AT S .
Here are a few firsts about this year's olympics that are worth knowinG: • Brazil will be the first South American country to ever host the Olympic games. • Golf will be appearing as an event for the first time since 1904, and rugby will be played at the Olympics for the first time since 1924. • An Olympic team devoted solely to refugees will be competing in the games for the first time in history. The team will consist of 10 athletes originally from Syria, South Sudan, Ethiopia, and the Democratic Republic of the Congo.
A C T I V A T E B Y U LT R A M O B I L E
A B O V E : Syed
RETAILER PROFILE:
SYED
S U N N Y C O M M U N I C AT I O N S | H O U S T O N , T X
AUGUST 2016
W H AT L E D Y O U T O T H E D E C I S I O N T O S TA R T Y O U R BUSINESS? When you are new to the United States of America, you go through a period of struggle before your hard work pays off and you become successful. However, I was not satisfied with just being "successful" – I wanted to be in charge, and be my own boss. This led me to starting my own business. IF YOU ARE FOREIGN-BORN, DESCRIBE YOUR JOURNEY TO THE US. I began my journey to America from Pakistan. I then moved to the UAE, and stayed there for 6 months in order to save enough money to fly to the US. When it was time, I flew to New Jersey before landing in Houston, Texas. W H AT H AV E B E E N Y O U R B I G G E S T C H A L L E N G E S AT WORK? My biggest challenge was diving back into the business world after losing everything in a robbery. It was hell for me, but customer vendors and carriers were extremely supportive, which helped me bounce back into business. SINCE ENTERING THE I N D U S T R Y, W H A T ' S T H E BIGGEST CHANGE YOU'VE SEEN? Calling card carriers going to VOIP, PINless calling cards, the advent of directdial international calls from mobile phones – there have been so many changes to the industry over the years, it's hard to choose just one!
W H AT ' S T H E B E S T PA R T A B O U T W O R K I N G W I T H U LT R A ? I love Ultra's portal; it makes it really easy to find everything I need to help my customers. IF YOU COULD GO BACK IN T I M E T O Y O U R F I R S T D AY O N T H E J O B , W H AT A D V I C E W O U L D YOU GIVE YOURSELF? My advice to myself would be to manage my time more efficiently. I learned the hard way that large amounts of money can be lost rather quickly, and while it is possible to make that money back, there is no way to get back lost time. There are 86,400 seconds in each day, so make every second count! W H Y D O Y O U C H O O S E U LT R A FOR YOUR CUSTOMERS? Ultra Mobile has fantastic customer service, great rates, a wonderful portal, and they always adhere to their promises. Ultra has become a leading MVNO; whatever they do, other companies will follow. WHICH COUNTRIES ARE CALLED THE MOST BY YOUR CUSTOMERS? The most popular countries for my customers are Nigeria, Mexico, Guatemala, Pakistan, and Cuba. A R E YO U A S P O RT S FA N ? Yes – I love cricket! W H AT ' S Y O U R FAV O R I T E F O O D ? I like any Mexican food, as well as kebabs. N A M E S O M E T H I N G T H AT M O S T PEOPLE WOULD BE SURPRISED TO KNOW ABOUT YOU. I am an open book! //
A C T I V A T E B Y U LT R A M O B I L E
ULTRA PROFILE:
SUMMER MARGOS RE TA IL S U PPO RT SUPERVISOR
A B O V E : Summer
AUGUST 2016
WHEN DID YOU FIRST JOIN U LT R A ? I've been a part of Ultra from day one – I joined the team in October of 2012. In February of 2013, Erin Anderson initiated the idea of a dedicated Retailer Support Team to assist and enable our partners to sell Ultra, and I was the one to run it! W H AT I S A T Y P I C A L D AY L I K E I N T H E R E TA I L E R S U P P O R T D E PA R T M E N T ? It's always busy! We're constantly handling calls from Retailers with any and all immediate customer needs. Sometimes it's assistance on a customer's port, or helping a customer switch plans. Sometimes a customer is having difficulties with International or local calling, or they need help with configuring their phone. No matter what it is, the Retailer Support Team is ready and willing to help with any issues our retailers may have. IN YOUR OPINION, HOW IS U LT R A D I F F E R E N T F R O M O T H E R C O M PA N I E S ? Ultra is unique in the way we deal with every level of our business. Not only do we care about our customers – we care about our Retailers, too. We have the BEST Retailer Support in the industry. I wish there were a way for me to meet every one of our Retailers in person!
TIME FOR SOME PERSONAL Q U E S T I O N S : W H AT ' S T H E B E S T VA C AT I O N Y O U ' V E E V E R TA K E N ? My favorite vacation was a trip to Tampa, Florida, back in 2006. It was specifically for training, but once I was finished with business, I took full advantage of being in Florida and tacked on some vacation time afterwards. I went to Disney World for the first time in my life and hung out with Mickey Mouse, Goofy, Snow White and Cinderella – I felt like a kid again! D O Y O U P L AY A N Y M U S I C A L INSTRUMENTS? I have always dreamed of playing guitar or piano, but those instruments don't seem to like me at all! However, I am proud to say that I'm a very good singer. I regularly do Videoke [a Karaoke video game], and my score has never fallen below 95. W H AT ' S Y O U R FAV O R I T E T H I N G T O D O W H E N T H E W E AT H E R I S HORRIBLE? I stay home and eat! I'll usually spend the day sitting in front of my laptop, checking my emails, and listening to country music – Blake Shelton is my favorite.
A C T I V A T E B Y U LT R A M O B I L E
TRIVIA:
Want an opportunity to win a $100 Gift Card? Just send the correct answers to the 3 questions below, along with your name, retailer code and contact phone number, to RetailerTrivia@ultra.me. All eligible entries received will be put in a drawing to win. Entries must be received by September 1st. Only one entry per retailer code, please. The winner will be announced in a future edition of Activate.
1) What is the Retailer Support Number? 2) What is Nigeria's official language? 3) What amount of Call Anywhere credit is included in the new Ultra $44 plan?
AUGUST 2016
RETAILER SUPPORT Both Ultra and Univision brands will be supported by our incredible Retailer Support (RSR) Team. Our trained staff strives for one-call resolution while providing technical assistance, as well as general support. We also provide Retailer tools to assist customers directly on UltraAgents.com via the ‘Manage Subscribers’ tab.
R E T A I L E R S U P P O R T C A N B E R E A C H E D A T: 8 5 5 . 6 6 4 . 6 6 3 8 .
R E TA I L E R S U P P O R T H O U R S : English: 5:00a - 10:00p PST / 8:00a - 1:00a EST Spanish (Press 2): 6:00a - 6p PST / 9:00a - 9:00p EST Chinese (Press 3): 5:00a - 10:00p PST / 8:00a - 1:00a EST
CUSTOMER SERVICE: Please share our Customer Service number with your customers should they wish to speak with a Care Representative who can provide account support. Ultra Mobile Customer Service can be reached at 888-777-0446 or by dialing 611 from their mobile phone. Univision Customer Service can be reached at 855-616-9530 or by dialing 611 from their mobile phone..
SOCIAL MEDIA:
Ultra
THANKS!