A C T I V A T E B Y U LT R A M O B I L E
Plan Refresh
A
t Ultra, we want to be sure to meet the needs of our ever-growing international customer base, and we also want to be sure to give you as much as possible to offer your customers. That's why, after paying close attention to retailer feedback, we're adding new plan options, increasing our offering of unlimited international destinations,
A M A J O R U LT R A PLAN REFRESH IS HAPPENING ON JUNE 2ND!
and bringing a sizeable portion of our already-low per-minute rates even lower. We always want to give Ultra customers the best service we possibly can at the most affordable rates, and of course we want to provide retailers with even more reasons to continue "Picking Purple." These plan changes are our latest advancement in fulfilling that promise.
FIRST, ULTRA IS PLEASED TO OFFER A NEW $29 PLAN AND A NEW $44 PLAN. H E R E ' S A R U N D O W N O F W H AT E A C H O N E W I L L I N C L U D E :
29 $44 $
Unlimited talk to the USA and 60+ international destinations $2.50 Call-Anywhere Credit Unlimited Global Text Unlimited Data With 1GB of 4G LTE
Unlimited talk to the USA and 30+ international destinations $20.00 Call-Anywhere Credit Unlimited Global Text Unlimited Data With 1GB of 4G LTE
JUNE 2016
N OT E : U P DAT E D C O L L AT E R A L TO B E AVA I L A B L E O N T H E P O RTA L J U N E 2 N D.
Please note that if a customer already subscribes to the $29 or $44 plan, they'd need to actually make the switch to one of the new plans in order to gain the benefits listed here. Otherwise, their plan will stay exactly the same, and they may remain on their current plan for as long as they'd like. (However, once they switch to a new plan, they cannot go back to a Classic plan.)
SECOND,
we're increasing the number of unlimited-calling destinations on every one of our existing Ultra plans. Subscribers on our $19, $34 and $44 plans now get unlimited calling to over 30 destinations, while our $29, $39, $49, and $59 plans include unlimited calling to over 60 destinations.
THIRD: A large portion of Ultra destinations have new per-minute rates,
and while a great deal of them are lower, a few have been raised. Customers who are heavy-callers to countries with rate changes will receive direct SMS messages telling them about the rate changes. FOR MORE DETAILS ON THIS NEW PLAN REFRESH, visit UltraAgents.com starting
June 2nd, or contact us with any questions at salesops@ultra.me.
LAST
but not least, we want to make sure you know that Ultra's plans aren't the only thing getting a refresh – our website is, too! Ultra's online home is getting a major overhaul, and this month it'll be making the transformation from Ultra.me into the new UltraMobile.com. Be sure to check out the updated site at its new online address!
A C T I V A T E B Y U LT R A M O B I L E
Ultra & UNIVISION
spiffs 40 Spiff!
$
30 Spiff!
$
15 Spiff!
$
For Activating Plans: Ultra $39 & Up | Univision: $50
$15 spiff for new activations plus, earn an additional $15 spiff after the second month recharge, and an additional $10 spiff after the third month recharge.
For Activating Plans: Ultra $29 & $34 | Univision: $30
$15 spiff for new activations plus, earn an additional $10 spiff after the second month recharge, and an additional $5 spiff after the third month recharge.
For Activating Plans: Ultra $19 | Univision: $20
$5 spiff for new activations plus, earn an additional $5 spiff after the second month recharge, and an additional $5 spiff after the third month recharge.
EARN UP TO 6% LIFETIME RESIDUAL: Retailer Residual (for both Ultra and Univision) is 3% and an additional 3% Residual if customer is put on Auto-Recharge at time of activation – for a total of 6%. See Retailer Spiff FAQs on UltraAgents.com.
JUNE 2016
ON THE AIR NOBODY NEEDS DRAMA IN THEIR LIFE,
especially not from their phone service. That's why Univision Mobile's "Sin Drama" campaign is hitting the airwaves with a series of commercials highlighting the ease and affordability that Univision Mobile brings subscribers every day. Get a sneak peek by clicking here! Another Univision Mobile announcement: This month, all Univision Mobile subscribers will receive an offer for a free 30-day trial of Univision NOW, a digital video service that brings subscribers a live stream of Univision and UniMás straight to their phone, tablet or computer. This email will include a promo code, and any subscribers wishing to redeem their free trial should be directed to UnivisionNOW.com to enter their code and download the app. Servicio Ofrecido Por
Servicio Ofrecido Por
Powered by
ULTRA PLAN SPOTLIGHT Powered by
NOW HAS
19 MORE UNLIMITED DESTINATIONS With our plan refresh, Ultra's most affordable plan includes even more unlimited destinations! Instead of the 11 destinations included on our Classic $19 plan, the new $19 plan brings subscribers unlimited calling to 30 worldwide destinations. The new additions include
places like Australia, Peru, Argentina, Ireland and Spain – and as always, the plan includes unlimited mobile and landline calling to popular countries like China, Mexico and Canada. Get the full list on the Retailer Portal starting June 2.
A C T I V A T E B Y U LT R A M O B I L E
destination Fascination:
CHINA
TRIVIA ABOUT CHINA:
C HI N A I S P ERH A P S THE WO RL D'S O L DEST CIV IL IZATION, with nearly 4000 years of continuous recorded history. Chinese innovations include paper, printing (both woodblock and moveable type), compasses, gunpowder, paper money, fishing reels, playing cards, and nail polish.
ALTH OU G H I T ' S T H E THIRD L A RG EST C O U N T RY on Earth, China has only one time zone.
JUNE 2016
PLAN PICK FOR CHINA:
T H E N E W LY- R E F R E S H E D $ 2 9 P L A N
Ultra's new $29 plan not only brings your customers unlimited calling to China mobiles and landlines – it'll bring them unlimited data, too! If you serve customers who call China and are heavy data users, make sure they know about our $29 plan refresh. They'll keep the unlimited calling to China they need, plus they'll gain unlimited data with 1 GB of 4G LTE.
THE G I A N T PA N DA – known in Chinese as "da xiong mao," literally "great bear cat" – is considered China's national treasure. Pandas are protected in their Chinese mountain habitats by strict conservation laws, and the panda sanctuaries in China's Sichuan province are even recognized on UNESCO's World Heritage list. STICKY RICE IS EVEN STICKIER THAN YOU THINK: The pieces of the Great Wall of China built during the Ming dynasty (roughly 600 years ago) are held together by a mixture of powdered limestone and sticky rice. This mortar is exceptionally weather-resistant, and is still used today for restoring historic structures.
A C T I V A T E B Y U LT R A M O B I L E
DID YOU KNOW.. ? June 17 marks the 70th anniversary of the first mobile phone call, and we've decided to celebrate by looking at the evolution of the mobile phone through the years: THE FIRST WIRELESS PHONE CALL WAS MADE IN 1946 from a
dashboard phone through a network developed by Bell Labs. The service would span over 100 cities, but each local network could only handle three callers at a time. While cellular technology was still decades away, this was a crucial first step toward the mobile calling of today.
1946 BELL LABS
1973 "THE BRICK" DY N ATA C
1989 M I C R O TA C 9800X
THE FIRST HANDHELD CELLULAR CALL WAS MADE IN 1973 on
a prototype of what would later become Motorola's DynaTAC 8000X. Aptly nicknamed "The Brick," this phone weighed about 2 pounds and required 10 hours of charging for 30 minutes of use. The DynaTAC went on sale in 1984 with a retail price of $3995 (equivalent to $9000 today). THE ANALOG VERSION OF THE FIRST FLIP PHONE – Motorola's
Micro TAC 9800X – was released in 1989. Its light weight and pocketfriendly size made it a groundbreaking advancement in the world of handheld phones.
JUNE 2016
IBM LAUNCHED THE SIMON IN 1994, and the device is widely
considered to be the world's first smartphone. In addition to making phone calls, it was used for paging, faxing, and emails. The Simon featured a backlit touchscreen, built-in modem, and a mindblowingat-the-time 1 MB of memory.
THE YEAR 2000 SAW THE DEBUT OF THE Nokia 3310 which is still
regarded as one of the best mobile phones ever made due to its compact size and impressive durability. It boasted innovative features like voice dialing, mobile chat, picture messaging, and games – including Snake II, of course! WITH THE MID-2000'S CAME THE RELEASE OF THE MOTOROLA RAZR, which had the thinnest profile of any phone available at the
time. Its sleek design, fashionable color options, and relatively modest price made it a fixture in pop culture, and it became the bestselling "clamshell" phone of all time.
MID-2000 MOTOROLA RAZR
1994 THE SIMON
2008 iPHONE 3G
2000 NOKIA 3310
THE IPHONE 3G SMARTPHONE WAS RELEASED IN 2008 . We're
pretty sure you're already well-informed about this one.
At Ultra, we are fascinated – and humbled – by the advancements of phone technology over such a relatively short period of time. We can't wait to see what's next, and we know Ultra will be right at the forefront of whatever the future of mobile calling brings!
A C T I V A T E B Y U LT R A M O B I L E
A B O V E : Jay
RETAILER PROFILE:
JAY
U LT R A W O R L D C O M M U N I C A T I O N | S A N F R A N C I S C O , C A
JUNE 2016
W H AT L E D Y O U T O T H E D E C I S I O N T O S TA R T Y O U R BUSINESS? My first job in the US was cutting and wrapping fresh seafood at a market, but my brother was in the phone card and wireless business. I decided to follow in my brother's footsteps, and after a lot of hard work, I opened my own store 4 years ago in San Francisco's Chinatown. W H AT H AV E B E E N Y O U R B I G G E S T C H A L L E N G E S AT WORK? Explaining the California MTS surcharge to customers hasn't been easy! W H AT H AV E B E E N Y O U R BIGGEST OPPORTUNITIES? My customers are mainly Chinese and need to call back to China. It's a community I know well, and it's great to be able to offer inexpensive phone plans that keep people connected with their home. IF YOU COULD GO BACK IN TIME TO YOUR FIRST D AY O N T H E J O B , W H AT ADVICE WOULD YOU GIVE YOURSELF? Make sure the people you're relying on in business are actually reliable!
W H Y D O Y O U C H O O S E U LT R A FOR YOUR CUSTOMERS? Ultra offers low cost monthly plans with unlimited calling to China, which is ideal for my customer base. I also get lots of traffic from tourists, and the additional unlimited countries that Ultra offers helps generate additional activations for my business. W H AT ' S T H E B E S T PA R T A B O U T W O R K I N G W I T H U LT R A ? Ultra has always been dependable, reliable and trustworthy. The account executives and master agents have been fair and honest in every business interaction we've had. The monthly visits are great, my phone calls are always answered, and any issues always get resolved. W H AT D O Y O U M O S T E N J O Y DOING WHEN YOU'RE NOT WORKING? San Francisco is a great place to live, and I love to spend free time just walking around and enjoying the city. I also enjoy staying upto-date on the newest mobile tech gadgets. A R E YO U A S P O RT S FA N ? Yes – basketball is my favorite. N A M E S O M E T H I N G T H AT M O S T PEOPLE WOULD BE SURPRISED TO KNOW ABOUT YOU. I'm a single guy, but I would love to get married and have kids someday! //
A C T I V A T E B Y U LT R A M O B I L E
WHEN DID YOU FIRST BECOME A N U LT R A ? I've been onboard from the beginning! In early 2012, I started working for Ultra's company founders as a web developer on some non-Ultra related projects. I was lucky enough to take part in the development and launch of Ultra Mobile later that year, and have been on the team ever since. H O W I S U LT R A D I F F E R E N T F R O M A N Y O T H E R C O M PA N Y YOU'VE WORKED FOR? Ultra is definitely the youngest company I've ever worked for, and therefore the fastest-paced and most exciting. I've been given the opportunity to learn skill sets based on company needs, and to work with up-and-coming technologies that are necessary to keep the business right on the bleeding edge. It also stands out culturally, both with the company's vibe
and the nature of the product. Ultra offers internationally-focused service, and the diversity and attitude of the office definitely reflect that. N A M E Y O U R P R O U D E S T U LT R A A C C O M P L I S H M E N T T O D AT E . (PLEASE DON'T BE AFRAID TO BRAG!) The relaunch of our retailer activation portal in 2014/15 was a huge deal. It was exciting for me to work on it as a developer as well as a product manager. The response from our retailer channel was very positive, and it continues to provide us a foundation on which we set ourselves apart from the competition. Y O U ' V E R E C E N T LY R E L O C A T E D FROM OUR NYC OFFICE TO OUR C O S TA M E S A O F F I C E . W H AT A R E Y O U
ULTRA PROFILE:
SEAN ENRIGHT DIRECTOR OF PRODUCT MANAGEMENT
JUNE 2016
ENJOYING MOST ABOUT LIFE IN CALIFORNIA? In no particular order: The sunshine, the beach, and the overall healthy lifestyle! WHICH IS BETTER: COFFEE OR TEA? I enjoy tea more – especially chai – but coffee is a necessity in my line of work. W H AT ' S T H E G R E AT E S T CONCERT YOU'VE EVER SEEN? I saw Oasis on their "(What's the Story) Morning Glory?" Tour in 1996. It may not have objectively been the best concert ever, but it was my favorite band at the height of their career. You can't beat that. W H AT ' S T H E G E E K I E S T T H I N G ABOUT YOU? Interest-wise, my geekiness manifests itself in my fandom of
"The Bachelor" and all of its spin-offs. On a personal level, I am highly prone to weird ailments and bizarre workplace injuries. For example: During one project, I developed carpal tunnel syndrome AND a strange sinus issue at the exact same time (the latter of which never went away). I've nearly blinded myself with an optical mouse, twice. I sneeze when I chew gum. By the time this newsletter goes out, I'm sure I'll have another one to add to the list!
A C T I V A T E B Y U LT R A M O B I L E
RETAILER SUPPORT Both Ultra and Univision brands will be supported by our incredible Retailer Support (RSR) Team. Our trained staff strives for one-call resolution while providing technical assistance, as well as general support. We also provide Retailer tools to assist customers directly on UltraAgents.com via the ‘Manage Subscribers’ tab.
JUNE 2016
R E TA I L E R S U P P O R T C A N B E R E A C H E D AT: 8 5 5 . 6 6 4 . 6 6 3 8 . R E TA I L E R S U P P O R T H O U R S : English: 5:00a - 10:00p PST / 8:00a - 1:00a EST Spanish (Press 2): 6:00a - 6p PST / 9:00a - 9:00p EST Chinese (Press 3): 5:00a - 10:00p PST / 8:00a - 1:00a EST
CUSTOMER SERVICE: Please share our Customer Service number with your customers should they wish to speak with a Care Representative who can provide account support. Ultra Mobile Customer Service can be reached at 888-777-0446 or by dialing 611 from their mobile phone. Univision Customer Service can be reached at 855-616-9530 or by dialing 611 from their mobile phone..
SOCIAL MEDIA:
Ultra
THANKS:)