AC T I VAT E S E P T E M B E R 2 0 1 7 / / B Y U LT R A M O B I L E
INSIDE :
OUR NEW ULTRABOT IS HERE TO HELP YOU
MEET OKSANA
DIRECTOR OF INITIATIVE MANAGEMENT
& MUCH MORE!
A C T I V A T E B Y U LT R A M O B I L E
On The Road With
ULTRA MOBILE!
WHAT IS THE ULTRA REFRESH? Last month, we revitalized and simplified the entire Ultra Classic line of products, making it more fast, fun and easy than ever to sell Ultra Mobile plans with new features like unlimited 3G on our $19 plan with multi-month, unlimited 4G LTE on our $49 plan and more data across the board! Log in at UltraAgents.com and click here to read all about in the August issue of Activate!
SEPTEMBER 2017
AT ULTRA, WE TAKE A GREAT AMOUNT OF PRIDE IN THE TIME AND EFFORT WE PUT INTO WORKING WITH YOU IN THE INDEPENDENT WIRELESS COMMUNITY. THIS STARTS AT THE TOP WITH OUR SENIOR LEADERS AND IS SHARED BY EVERYONE THAT WEARS PURPLE ACROSS THE ORGANIZATION. AS WE CONTINUE TO BE BOTH MORE CUSTOMER-CENTRIC AND RETAILER-CENTRIC, WE ARE PARTICULARLY PROUD OF THIS AUGUST REFRESH BECAUSE IT RESULTED FROM MONTHS OF LISTENING, LEARNING AND PLANNING WITH YOU! SO WITH THAT KNOWLEDGE, TWO OF OUR MOST SENIOR ULTRA LEADERS, TYLER LESHNEY, PRESIDENT OF ULTRA MOBILE, AND ERIN ANDERSON, SENIOR VICE PRESIDENT OF INDIRECT SALES, JUMPED ON A SERIES OF PLANES, TRAINS, SUBWAYS, CABS, AND UBERS FOR AN UNFORGETTABLE EAST COAST ROAD TRIP ON THE EVE OF THE REFRESH. WE WANTED TO USE THIS ISSUE TO SHARE SOME SNAPSHOTS OF THE TRIP AND SHARE MORE OF THE EXCITEMENT AND ENERGY WE GET FROM BEING IN YOUR STORES, GETTING BEHIND THE COUNTER AND LAUNCHING PLANS TO HELP MAKE YOUR BUSINESSES MORE SUCCESSFUL!
DAY 1
PHILADELPHIA After a long flight from the West Coast, we touched down in Philadelphia and met up with our superstar East Coast field team and Regional Managers. It was the day before the refresh went live, and we were bursting with anticipation. But this day was all about strengthening one of the most important components of our service: communication! We wanted to share how much we have been listening and learning, so we walked right into your stores to get feedback directly from you and your customers! And this time, we were able to respond immediately with a sneak preview of our August Refresh materials. You could feel the excitement in the air when Tyler and
Erin shared the new, simplified Ultra lineup with more data and multi-month options—all of which addressed ongoing requests we’d been hearing from Retailers like you. We truly felt the brotherly love from Retailers and locals alike—even if we did get a traffic ticket while out searching for the best Philly Cheesesteaks and crab fries the city had to offer.
A C T I V A T E B Y U LT R A M O B I L E
DAY 2
NEW YORK CITY The next day, we awoke knowing the Ultra refresh was going live from coast to coast— all of our planning and preparations were building up to this moment! We hopped a train from Philly to Brooklyn where we continued to address important Retailer concerns regarding the recent T-Mobile Network upgrades. We had many great conversations with helpful Retailers about the importance of getting the right devices into our customers’ hands and finding solutions for impacted customers. We were glad to hear lots of success stories. What kept us going even more than the best steak and eggs we’ve ever had (thank you, Manhattan!) was the delight in revealing our new Retailer chatbot, an addition to UltraAgents.com Retailer Portal that will help improve the accessibility and quality of Retailer Support across the country (see In the News for more).
After a whirlwind of a day, we gathered with our Master Agents and other Ultras, raising our glasses to teamwork at a special refresh launch party. A visit to the Big Apple just wouldn’t be complete without a little celebration!
SEPTEMBER 2017
DAY 3
BOSTON The Ultra Road Trip rolled into Boston, another of our country’s historic cities filled with awesome Ultra Retailers! Today, was all about getting hands-on and going behind the counter, or—in the case of Tyler—going up the ladder to help hang window clings. It was a fun day as we pitched in all over town to help merchandise stores with our beautiful new collateral. We also had the opportunity to personally walk Retailers through the new and improved plans, giving tips on how to target them in the community, as well as to get more feedback on the brand new refresh. One Retailer had a suggestion about improving a recently updated TSP interface and—a phone call from Erin later—it was implemented by the time we visited the next store! Huge thanks for the Ultra teamwork and constructive feedback from all of you! It was
great seeing so many faces out in the stores where everything happens. And who says you can’t mix business with pleasure? We’ll remember this working trip for a long time to come.
A C T I V A T E B Y U LT R A M O B I L E
D E S T I N AT I O N
FA S C I N AT I O N
GREECE S I Z E : G R E E C E I S 5 0 , 9 4 9 S Q UA R E M I L E S WO U L D F I T I N S I D E T H E S TAT E O F A L A B A M A P O P U L AT I O N : G R E E C E H A S A T O TA L P O P U L AT I O N 1 0 . 7 5 M I L L I O N P E O P L E A N D I S A P P R O X I M A T E LY A S P O P U L O U S A S T H E S T A T E O F G E O R G I A
GREECE TRIVIA Greece is one of the most popular tourist destinations in the world. In fact, 30 million people visited Greece in 2016 alone—that’s almost triple their entire population! Greece is the third most mountainous country in Europe with 80 percent covered in mountains and hills—including one of the most famous peaks in the world, Mount Olympus, the mythical home of the Greek Gods and one of the highest peaks in Europe. Along with breathtaking land and seascapes, Greece is home to 18 culturally and historically significant World Heritage Sites including ancient ruins, archaeological sites, palaces and temples as well as traditional festivals and feasts consisting of fresh seafood, cheese, bread, fruit, wine, olives and olive oil.
SEPTEMBER 2017
OUR PICK FOR GREECE: THE NEW $39 PLAN H E R E ' S W H AT ' S I N C LU D E D :
39
$
/MO
●
Unlimited Talk to Greek Landlines and Global Text
●
6GB High Speed Data (12GB with Multi-Month Bonus)
●
Unlimited Talk to the US and 60+ INTL Destinations
●
$1.25/mo International Call Credit
●
$5 One-Time INTL Rollover Roaming Credit
For your customers who depend on unlimited talk almost as much as they rely on data to keep connected with family and friends, the new $39 plan is the perfect choice! Customers can enjoy unlimited calling to Greek landlines and 6GB to 12GB of high-speed data per month when they choose the multi-month option. More data means more possibilities for your customers—so they can browse, stream, game and chat like never before.
A C T I V A T E B Y U LT R A M O B I L E
Retailer Profile:
JUAN
COMPUTER CENTER & M U LT I S E R V I C E
CHELSEA, MA
SEPTEMBER 2017
WHERE ARE YOU FROM AND HOW LONG HAVE YOU BEEN IN THE USA? I am originally from Guatemala and have been in the USA for more than 20 years. HOW LONG HAVE YOU HAD YOUR BUSINESS? I started my business 10 years ago. DID YOU EVER THINK YOU WOULD RUN YOUR OWN BUSINESS? Yes absolutely. I have always wanted to help my community, and now I can provide better and more affordable opportunities for them to stay in touch with their friends and loved ones. WHAT IS YOUR FAVORITE PART OF RUNNING YOUR BUSINESS? My favorite part of running my own business is directly connecting with and helping customers every day. I am doing what I like best: using technology to help people. WHAT BROUGHT YOU TO THE USA? I came here to follow the American Dream. HOW OFTEN DO YOU CALL HOME? I make a direct call home about once a month. I also video chat and text home. HOW IMPORTANT TO YOU IS BEING ABLE TO COMMUNICATE WITH FAMILY AND FRIENDS BACK HOME?
It is very important to me to be able to communicate with my family and friends. I usually use apps to call home such as Facebook and Whatsapp. WHAT FOOD DO YOU MISS THE MOST FROM HOME? I miss traditional ingredients from the Latino culture. American cuisine lacks typical flavors from home. My favorites are mole sauces. WHAT EXPERIENCES FROM YOUR LIFE BACK HOME HELP YOU EVERY DAY HERE IN THE USA? I started to work at an early age and to this day I always listen to my mother’s advice: be responsible, honest and sincere. WHAT IS YOUR FAVORITE THING ABOUT LIVING IN THE USA? My favorite things about living in the USA are the freedom, security and all the opportunities. And I have my family here. I love this country and never want to leave.
A C T I V A T E B Y U LT R A M O B I L E
U LTR A
SPOTLIGHT Oksana Schwartz D i r e c t o r o f I n i t i at i v e M a n a g e m e n t
HOW LONG HAVE YOU BEEN AN ULTRA?
DESCRIBE YOUR POSITION AT ULTRA.
I started working here right before Thanksgiving 2016, so I’ve been an Ultra for around 10 months.
My position here at Ultra has one goal: get it done! Whatever it is our company needs we’re here to get it done, quickly, thoughtfully and with utmost quality.
HOW IS ULTRA DIFFERENT FROM OTHER PLACES YOU’VE WORKED? Ultra has a wonderful team full of smart, talented and truly amazing individuals. Each person in every department works so hard to further the company and grow with their team members.
WHAT IS YOUR FAVORITE PART OF BEING AN ULTRA? I love working at a company that is incredibly user centric. Each product we release is focused on always improving our user experience.
WHAT IS YOUR BIGGEST ACCOMPLISHMENT OR GOAL AT ULTRA? As things have recently changed, my biggest goal is to build out the team to be the most amazing product and initiative management team ever. I see this team as the biggest user advocate, I want us to really know who our users are and to build innovative products they will love.
SEPTEMBER 2017
HOW DO YOU MANAGE YOUR TEAM, PROGRAMS OR PROJECTS TO STAY ALIGNED WITH THE CHANGING RETAILER NEEDS? We ensure that each program or project we run always has our Retailers at the top of our mind. We have a central focus on educating the Retailers on our products, creating a great, easy user experience and making sure they are successful. We are now also running projects that focus on specific Retailer needs, such as making the Retailer Portal even easier to use.
WHAT WEBSITE DO YOU SPEND THE MOST TIME ON? Medium.com. I enjoy reading articles about how to become a better leader, better product manager and expanding my knowledge so I can make well-rounded decisions. WHAT IS YOUR FAVORITE MEAL? Oysters and wine. WHAT IS YOUR SPIRIT ANIMAL? I had a hard time picking one, but I decided on a fox because they are smart and resourceful.
WHAT HAS BEEN THE BIGGEST CHALLENGE ON MEETING BOTH THE COMPANY AND RETAILER NEEDS? The most challenging thing has been balancing how fast we can get a product to the market while making sure that we also provide enough education and support to our Retailers. Before we launch a product or a feature, we try to stop and think, “will the Retailer have enough information to be successful with this product or feature?”
THE FIRST DAY OF FALL IS SEPTEMBER 22, WHAT ARE YOU MOST LOOKING FORWARD TO FOR THE FALL SEASON? I am really looking forward to still having more time to enjoy the beautiful Southern California beaches! WHAT IS YOUR THEME SONG? “Run the World (Girls)” by Beyoncé.
A C T I V A T E B Y U LT R A M O B I L E
IN THE NEWS
Ever had a situation where you have a customer asking you a question about an Ultra Plan? You don't have the time to search on UltraAgents or call care as your customer is standing and waiting. Well now you can use the NEW Ultra Retailer Chatbot! We know how important it is to give each customer the best experience from start to finish, and now with this great new tool, you can quickly access answers to frequently asked questions and work around common problems. That's called making it FUN, FAST and EASY for you to sell Ultra Mobile! To find the Retailer Chatbot, just log into UltraAgents.com. You’ll see a “Click to Open Chat” icon at the bottom right of your screen. UltraAgents.com
A C T I V A T E B Y U LT R A M O B I L E
SEPTEMBER 2017
DID YOU KNOW? Did you know that the month of September is Self-Improvement Month? From little adjustments here and there to major life changes, self-improvement can mean many things. Well, what could be a better way to improve yourself than to help improve the world! One of our core values at Ultra Mobile is to serve the world. We do so by providing convenient, affordable mobile communication to help your customers stay connected around the world because, hey, we’re a global family after all! We know how important global communication is to you and your customers, their families and friends, and we hope it inspires people to go out and experience more of the world! One of the best (and honestly most fun) ways to help our global family is to contribute to the
WORLD TOURISM DAY SEPTEMBER 27
third-largest export industry in the world: tourism! For over 40 years, the United Nations World Tourism Organization (UNWTO) has been working to promote sustainable cultural, economic, environmental and social development through tourism. The United Nations General Assembly has announced 2017 as the International Year of Sustainable Tourism and September 27 is World Tourism Day. There’s never been a better time to be the change you want to see in the world. Embrace and express yourself, eat healthier, exercise, get out of your comfort zone, try new things, and most importantly, visit new places!
A C T I V A T E B Y U LT R A M O B I L E
U LT R A C L A S S I C
spiffs
UNL FULL OCK SPIF INST F A MUL NTLY WI T TI-M ONT H H!
50 Spiff!
For Activating Plans the $49 Plan $15 spiff for new activations, plus earn an additional $15 spiff after the second month recharge, and an additional $20 spiff after the third month recharge.
30 Spiff!
For Activating the $23, $29 & $39 Plans $15 spiff for new activations, plus earn an additional $10 spiff after the second month recharge, and an additional $5 spiff after the third month recharge.
15 Spiff!
For Activating the $19 Plan $5 spiff for new activations, plus earn an additional $5 spiff after the second month recharge, and an additional $5 spiff after the third month recharge.
$
$
$
UNLOCK FULL SPIFF INSTANTLY WITH MULTI-MONTH! Now you can earn your entire threemonth spiff in a single activation when you sign your customers up for any plan with multimonth! And that’s in addition to your 8.5% Airtime margin. Earn more with multi-month!
AVAILABLE VIA ALL 3 TSPS! Earn your instant spiff with epay, IAS and T-Cetra on all multi-month and single-month activations.
EARN UP TO 6% LIFETIME RESIDUAL: Retailer Residual is 3% and an additional 3% if
customer is put on Auto Recharge at time of activation—for a total of 6%. See Retailer Spiff FAQs on UltraAgents.com.
SEPTEMBER 2017
& Earn Margins on All Ultra Flex Products! Ultra Retailers like you will earn a fixed margin up to 2x the industry standard rate on all Ultra Flex Family and Ultra Flex sales you make.
YOU'LL EARN
20
%
AIRTIME MARGINS OR
AUTO RECHARGE MARGINS
Not getting 20%? Reach out to your Ultra Master Agent or Sales Representative to learn how! Or click here to view our Spiffs FAQ now!
E A R N $ 6 2 . 5 0 I N S TA N T LY W I T H M U LT I - M O N T H ! WHEN YOU ACTIVATE A $49 PLAN WITH MULTI-MONTH, YOU’LL COLLECT YOUR ENTIRE $50 SPIFF! WHEN YOU ADD YOUR 8.5% AIRTIME MARGIN, THAT’S $62.50 IN INSTANT EARNINGS!
PLAN SPOTLIGHT We heard you loud and clear. Your customers wanted an unlimited 4G LTE high-speed data plan. Well the wait is over: Ultra Mobile is proud to introduce the new $49 Plan—our first truly unlimited plan. The $49 Plan includes unlimited talk to over 60 international destinations, unlimited domestic and global text, plus unlimited 4G LTE data so your customers can enjoy unlimited calling, chatting, browsing, streaming, gaming and more! Best of all, you can offer your customers a fourth month of service free when they buy three months with our multi-month option! H E R E ’ S W H AT ’ S I N C L U D E D :
49
$
/MO
+ Unlimited 4G LTE Data* Fourth Month Free With Multi-Month Bonus + Unlimited Nationwide and Global Text + $1.25/mo International Call Credit + $5 One-Time Intl Rollover Roaming Credit
* In an effort to ensure the best possible experience for all our customers, unlimited data subscribers consuming in excess of 20GB of data prior to the expiration of their 30-day prepaid cycle may have subsequent data speeds slowed and/or deprioritized during times of congestion or heavy network usage for the remainder of such applicable 30-day cycle.
RETAILER SUPPORT Ultra is supported by our incredible Retailer Support (RSR) Team. Our trained staff strives for one-call resolution while providing technical assistance, as well as general support. We also provide Retailer tools to assist customers directly on UltraAgents.com via the ‘Manage Subscribers’ tab.
RETAILER SUPPORT CAN BE REACHED AT : 855-664-6638. RETAILER SUPPORT HOURS : English: 6:00a - 6:00p PST / 9:00a - 9:00p EST Spanish (Press 2): 6:00a - 6:00p PST / 9:00a - 9:00p EST Chinese (Press 3): 6:00a - 6:00p PST / 9:00a - 9:00p EST
CUSTOMER SERVICE : Please share our Customer Service number with your customers should they wish to speak with a Care Representative who can provide account support. Ultra Mobile Customer Service can be reached at 888-777-0446 or by dialing 611 from their mobile phone.
SOCIAL MEDIA :
THANKS!