AC T I VAT E S E P T E M B E R 2 0 1 9 / / B Y U LT R A M O B I L E THE MULTI-MONTH ISSUE
THE FANTASTIC $14 MULTI-MONTH PLAN
CONTEST: ULTRA WORD SCRAMBLE
A NEW WAY TO HELP CUSTOMERS CONNECT THE ULTRA APP
HOW TO SELL MULTI-MONTH PLANS
MAKE MORE WITH MULTI-MONTH We’ve pulled together our best tips for selling these new Multi-Month plans to prepare you to help your customers find the perfect plan for them! SAVE $2 A MONTH If you have a customer who regularly purchases the Classic 3-Month $23 plan, why not offer the new 3GB 6-month plan? Your customer will still get the plan and data they need and save $2 per month! UNLIMITED DATA & NO OVERAGE FEES - PERFECT FOR KIDS Multi-Month Plans are an affordable option for kids using a cellphone for the first time. And with unlimited data and no overage fees ever you’ll always be able to stay in touch with your child.
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SAVE $60 A YEAR Pitch Multi-Month as an easy, lowmaintenance option for elderly customers who use limited data and want to save on wireless. T he $19 Classic 1-Month Plan costs $228 per year, but the new $14 12-Month Plan costs only $168 per year. That’s $60 in savings! STUDENTS CAN SAVE $108 A YEAR Multi-Month is great for international students studying in the United States. They can pay their phone bill once at the beginning of the school year without having to worry about making monthly payments. Not to mention, students on a budget can save $108 when they switch to the new 12-Month Unlimited Plan!
NO MONTHLY BILLS Emphasize the convenience of not having to remember to pay a bill for up to a year--and remember, when they renew, you get the reward! CONVERT SAVINGS INTO SOMETHING RELATABLE Help customers understand what they could use their savings for. For example, $60 saved per year is enough for 6 months of Netflix or a fun family outing.
We look forward to partnering with you and ensuring that you, our valued Retailers, share in the success of this new offer. 2
A C T I V A T E B Y U LT R A M O B I L E
RETAILERS TELL ALL
HOW TO SELL MULTI-MONTH PLANS We asked some of our trusted Retailers to share their insight on selling Multi-Month plans. Here’s the expertise shared by Retailers nationwide.
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SEPTEMBER 2019
WAI LEE
HOW TO SELL MULTI-MONTH PLANS We asked some of our trusted Retailers to share their insight on selling Multi-Month plans. Here’s the expertise shared by Retailers nationwide.
ZAID SARFARAZ INSTAPHONE INC
MAC BERKELEY Berkeley, CA
ULTRA RETAILER SINCE 2014
How do you qualify customers for Multi-Month plans? It’s best to learn as much as you can about the customer. Not every person will benefit from a Multi-Month plan, nor can they meet the financial commitment. If they are just arriving here, I enjoy learning about where they are from and that typically leads to what they need. The best candidates tend to be people who have an existing phone number to port over.
San Antonio, TX
ULTRA RETAILER SINCE 2018
How do you qualify customers for Multi-Month plans? What we do is offer a bundle package with an unlocked phone and include in 3 months of service in the package. What do customers like about Multi-Month plans? What they like is that they get better value and some customers like the convenience of paying months in advance. What are your best tips for selling Multi-Month plans? To offer Multi-Month plans in a bundle package and express the benefits of having service paid for 3 months.
What do customers like about Multi-Month plans? The opportunity to save money or get something more for the same is an important draw. Sometimes it is the peace of mind knowing that they don’t have to worry about servicing their plan for a few months. What are your best tips for selling Multi-Month plans? Nothing beats being prepared. Know the benefits of each plan, what the competition is offering and this will make matching up a plan to the customer that much easier. It also doesn’t hurt to let them know that even though they’ve made a Multi-Month commitment, they always have the freedom to choose the plan and the carrier. Finally, most of the time it’s up to you to raise the opportunity of a Multi-Month plan; most people are focused on the lowest price on the collateral.
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A C T I V A T E B Y U LT R A M O B I L E
SYED SHAFI SASS USA INC Houston, TX
ULTRA RETAILER SINCE 2014
How do you qualify customers for Multi-Month plans? All existing Ultra customers qualify for Multi-Month. When it comes to qualifying new customers, I ask them if they intend on using the service longer than one or two months to determine if Multi-Month is right for them. What do customers like about Multi-Month plans? Customers love the added savings and that they don’t have to worry about paying a phone bill. What are your best tips for selling Multi-Month plans? Offer it to everyone!
CHEN FANG C.C. ACCESSORIES & SERVICES INC. Elmhurst, NY
ULTRA RETAILER SINCE 2014
How do you qualify customers for Multi-Month plans? We make sure to mention the new Multi-Month plans on every interaction. As we receive payments or purchases of products, we try to ask about their current mobile plans and suggest to the customer how they can save money by paying their bill in advance and switching to Multi-Month. What do customers like about Multi-Month plans? Our customers like to save money by getting quality of service through Ultra Mobile every month. What are your best tips for selling Multi-Month plans? Explain the new Multi-Month plan in details that the customer can understand and see the benefits of swapping their current plan. Create bundle friendly packages that include discounts with phone accessories or services to incentivize them and get more sales.
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SEPTEMBER 2019
PAULO MENDES
HUI HUA LIN
DECUNTO ELECTRONICS
CHRISTY'S AMAZING WIRELESS
Brockton, MA
San Francisco, CA
ULTRA RETAILER SINCE 2018
ULTRA RETAILER SINCE 2015
How do you qualify customers for Multi-Month plans? I explain to them that Multi-Month plans save time and money.
How do you qualify customers for Multi-Month plans? I offer them to everyone because everyone loves saving money.
What do customers like about Multi-Month plans? Customers really like the data and that they don’t have to remember to pay a phone bill every month.
What are your best tips for selling Multi-Month plans? I tell them that they don’t have to come to my store every month to refill or worry if they have paid on time or not.
JENNIFER NGUYEN THE ONG LOC JORDAN GONZALEZ JOSE RODRIGUEZ
VIP WIRELESS
Westminster, CA ULTRA RETAILER SINCE 2015
Dorchester, MA ULTRA RETAILER SINCE 2014
How do you qualify customers for Multi-Month plans? By asking the right questions like, “Do you like to save money? Do you use lots of data?”
How do you qualify customers for Multi-Month plans? I suggest it to customers who want to avoid coming in every month to pay their bill. What are your best tips for selling Multi-Month plans? Suggest Multi-Month to help customers save gas and time.
What do customers like about Multi-Month plans? Saving money and time.
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A C T I V A T E B Y U LT R A M O B I L E
RAMI MANSOUR ABC WIRELESS
LILY ZHANG CLQ INTERNATIONAL
Hammond, IN
ULTRA RETAILER SINCE 2014
Houston, TX
ULTRA RETAILER SINCE 2014
How do you qualify customers for Multi-Month plans? Every customer is a candidate for Multi-Month plans. What are your best tips for selling Multi-Month plans? To offer it to every customer since they want to save money. They come to you for a reason and they trust your suggestion.
How do you qualify customers for Multi-Month plans? I qualify the customer based on their needs. They are typically interested in discounts and not having to physically come into the stores month after month to pay a phone bill. What do customers like about Multi-Month plans? My customers enjoy the simplicity and service quality of Ultra Mobile and international calling options. What are your best tips for selling Multi-Month plans? Make sure you offer a device and be honest about fees and/or costs associated with MultiMonth plans.
SILVIA FLORES ACASETA LLC Phoenix, AZ
ULTRA RETAILER SINCE 2015
How do you qualify customers for Multi-Month plans? We qualify our customers by asking if they prefer to purchase multiple months to save money and get more data. What are your best tips for selling Multi-Month plans? One tip is that we show the customer how much money they can save by buying multiple months upfront. 7
SEPTEMBER 2019
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A C T I V A T E B Y U LT R A M O B I L E
HELMI AHMED CITY REPAIR WIRELESS Bronx, NY
ULTRA RETAILER SINCE 2017
How do you qualify customers for Multi-Month plans? While finding out the customer's plan needs, I present the Single Month and additional benefits of the same plan on Multi-Month. What are your best tips for selling Multi-Month plans? Focus on the additional value and benefits of the upfront commitment of Multi-Month vs. Single Month.
MARISSA RUIZ
LUQMAN LADHA GADGET HAUS PLUS Houston, TX
ULTRA RETAILER SINCE 2016
How do you qualify customers for Multi-Month plans? We ask them how long are they going to be using the service. Many Ultra customers come here from overseas and my customers refer them. What do customers like about Multi-Month plans? Customers enjoy the added benefits and that it takes away the hassle of coming in to make monthly payments. What are your best tips for selling Multi-Month plans? Offer it to everyone, pay attention to the customers' needs.
(Edith Arroyo Pictured)
CONTACTO CELLULAR Phoenix, AZ
ULTRA RETAILER SINCE 2014
THAVIVANH LAO MILWAUKEE WIRELESS Milwaukee, WI
How do you qualify customers for Multi-Month plans? We always ask if the customer would like to pay for multiple months to get a great plan discount. What do customers like about Multi-Month plans? More savings! What are your best tips for selling Multi-Month plans? By showing the customer what they would receive by paying for multiple months up front. 9
ULTRA RETAILER SINCE 2014
How do you qualify customers for Multi-Month plans? I have customers that are willing to pay two months in advance. I suggest paying for another month. Now with the new Multi-Month plans, we can offer 3, 6 and 12 months in advance. What do customers like about Multi-Month plans? They don't have to worry about making monthly payments and don’t need to attach a credit card.
SEPTEMBER 2019
ZAID NAGI
MOE ODTALLAH
Bronx, NY
FAWZI WIRELESS
BRONX MINI MALL ULTRA RETAILER SINCE 2014
How do you qualify customers for Multi-Month plans? I ask my customers how they plan to use their service to find the right plan fit. Then I present Multi-Month as an additional value bonus for the same price. What do customers like about Multi-Month plans? They like getting extra value for spending the same amount of money. What are your best tips for selling Multi-Month plans? Inform every potential customer and bill payment customers of the benefits of going to Multi-Month so they can have the opportunity to save or budget for the Multi-Month payment.
Calumet City, IL ULTRA RETAILER SINCE 2016
How do you qualify customers for Multi-Month plans? When a customer needs a good price and has trust in a prepaid company to deliver that need. What do customers like about Multi-Month plans? They like the monthly data amount, they don’t feel the need to pay $50/$55/$60 for adequate data services. What are your best tips for selling Multi-Month plans? Bundling them with unlocked devices to ensure they see the value.
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A C T I V A T E B Y U LT R A M O B I L E
JAY CHEN JHC WIRELESS INC New York, NY
ULTRA RETAILER SINCE 2014
SANDRA GUZMNAN EL CORRECAMINOS COMMUNICATIONS Milwaukee, WI
ULTRA RETAILER SINCE 2015
How do you qualify customers for Multi-Month plans? Here at Correcaminos, we ask questions to get as much information as possible and, based on customers’ needs, we recommend Multi-Month plans. What they use their phones for, budget restrictions, etc. What do customers like about Multi-Month plans? The peace of mind their service is paid and don’t have to worry for at least 3 months. What are your best tips for selling Multi-Month plans? Don’t assume the customer does not want it or can’t afford it. Present it well and offer it. You can be surprised what the customer will buy.
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How do you qualify customers for Multi-Month plans? Customers who are loyal and prefer Ultra Mobile service will be easy to qualify for Multi-Month, not only saving their time for bill payment but also helping them save money. What do customers like about Multi-Month plans? Saving time, saving money. It’s a no brainer! What are your best tips for selling Multi-Month plans? Understand what the customer wants. Our job is to satisfy the customer, find the right plan for the customer and deliver a better experience with the service.
SEPTEMBER 2019
JIMMY LI EZ SIM INC Elmhurst, NY
ULTRA RETAILER SINCE 2014
DANIEL CHEN WENZHOU WIRELESS Elmhurst, NY
How do you qualify customers for Multi-Month plans? I qualify customers based on their needs, and understanding when they come to do refills or repairs. I ask how they like to save more money and get better service by getting discounts when purchasing new Multi-Month plans from Ultra Mobile. What do customers like about Multi-Month plans? The majority of our clients like the fact that they can rest easy paying in advance for the mobile plans as well as receive great savings.
ULTRA RETAILER SINCE 2017
How do you qualify customers for Multi-Month plans? I ask nicely and politely about their calling habits which leads me to recommend or suggest a better offer with the new Multi-Month plans from Ultra. What are your best tips for selling Multi-Month plans? Make sure to speak about the advantages of Multi-Month and how they save every month.
What are your best tips for selling Multi-Month plans? Understand the customer’s need for better service and savings. If you ask the right questions, you will get the right answer that allows you to suggest better Multi-Month plans.
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! EW N
14
$
T HE
FANTASTIC PLAN
THE $14 PLAN IS IN A LEAGUE ALL ITS OWN AND WE’RE ULTRA PROUD OF IT!
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SEPTEMBER 2019
ULTRA MOBILE IS THE FIRST to offer unlimited calling to 80+ INTL destinations at this incredibly low price point, beating out all of our competitors with the most affordable international calling plan on the market. THIS PLAN IS A WINNER FOR US—AND FOR THE INTERNATIONAL COMMUNITY!
CUSTOMERS WILL ENJOY
1GB
4 G LTE
ON ONE OF THE NATION'S
LARGEST NETWORKS
EACH MONTH FOR 12 MONTHS PLUS UNLIMITED NATIONWIDE TALK & GLOBAL TEXT
Multi-month = plans
MOBILE HOTSPOT
EVEN MORE SAVINGS!
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A C T I V A T E B Y U LT R A M O B I L E
T S E T N CO
A R T L U
D R O W LE
B M A R SC
H C A E LE S B D M R A O R UNSC THE CLUE W OF Copy the letters in the numbered cells to other cells with the same number.
Email your responses to this month’s trivia questions to retailertrivia@ultra.me by September 15, 2019, to enter a random drawing to win $100 gift card.
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SEPTEMBER 2019
SEERILWS 5
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MIOBEL 3
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NEPOLLEHC 12
MILTU THNOM 1
TULRA 6
TADA 8
TETX 16
MIS CRDA 14
11
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9
tataevic 4
LASNP 2
LET 7
1
2
3
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ULTRA TRIVIAR E N N I W
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CONGRATULATIONS QIN ZHANG AT CLQ INTERNATIONAL INC.
your $100 gift card is on its way Thanks to all who submitted to last month's Ultra Trivia. Winners are selected randomly.
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A C T I V A T E B Y U LT R A M O B I L E
AN ULTRA NEW WAY
TO HELP YOUR CUSTOMERS CONNECT Early this month, Ultra will release an exciting new addition to its premium wireless plan lineup—the Ultra Mobile App. The Ultra App is an easy-to-use mobile platform for Ultra subscribers to manage their accounts, view their data allowances, make plan changes, recharge and purchase add-ons. This is great news for our Ultra Retailers, because the customers that you activate will manage their own recharges and you still earn the residuals.
ULTRA
A
SEPTEMBER 2019
FROM THE APP’S DASHBOARD, users can view their current plan and remaining data balances in real-time. Even more great features will follow the app’s initial launch including the ability for subscribers to view their call history, transaction history and manage their personal information, freeing you up to help with new activations and grow your base.
Tell new and returning Ultra subscribers to look out for the Ultra Mobile App in early September for an even more seamless mobile experience. The app will be available for iPhone and Android users in their respective app stores.
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Multi-month ULTRA MOBILE
PLAN COMPENSATION PROGRAM
EARN
20%
AIRTIME MARGINS
OR AUTO RECHARGE MARGINS Our goal in unrolling new Multi-Month Plans is helping customers save more and our valuable Retailers make more! Here we break down everything you need to know to get paid for growing that base.
SEE RETAILER COMP FAQs FOR DETAILS
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N E W FO R SE P T E M B E R
EARN A BONUS OF UP TO $50! Earn up to a $50 bonus for the entire month of September on new port-in activations on all 6- and 12-Month Multi-Month Plans!
$
$
50 25
EARN
FOR PORT-INS ONTO NEW 12-MONTH MULTI-MONTH PLANS! FOR PORT-INS ONTO NEW 6-MONTH MULTI-MONTH PLANS! SEE RETAILER COMP FAQs for additional details
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U L T R A CL A S S I C C O M P E N S A T I O N PR O G R A M
RESIDUALS REWARDS ULTRA MOBILE'S CLASSIC PLAN COMPENSATION PROGRAM As you know, we have always been an industry leader with paying strong residuals, helping to ensure our Retailers have recurring revenue with Ultra, we realized that it would help even more if we increased your share!
RESIDUALS
Ultra Mobile Retailers will now earn 15% residuals on new and existing customers in your base!* Yes, that is right; we are paying 5x more residuals than before.
INSTANT SPIFF
AIRTIME MARGIN
5
5%
FOR NEW AND EXISTING CUSTOMERS!
15%
$
CLASSIC 1-MONTH PLAN
CLASSIC 1-MONTH PLAN REFILLS
15
10%
2-24 MO. FOR CLASSI C 1 - M ONT H 4-24 MO. C LASSI C 3 - M ONT H 4-24 MO. FOR EXI ST I NG CUSTOM E R S *
5x more
$
residuals residuals than than before. before. 3% FOR MONTHS 25+ 6% IF ON AUTO RENEW
CLASSIC 3-MONTH PLAN
CLASSIC 3-MONTH PLAN REFILLS
AVAILABLE VIA ULTRA MOBILE AUTHORIZED TSPS! Earn your Instant Spiff and Airtime Margins with Epay, IAS and T-Cetra for all Ultra Mobile Classic 1-Month and Classic 3-Month Activations. *Paid based on tenure of account. 21
See RETAILER COMP FAQs FOR DE TAI L S
Earn Margins on All Ultra Flex Products! Ultra Retailers like you will earn a fixed margin up to 2x the industry standard rate on all Ultra Flex sales you make.
YOU'LL EARN
20
%
AIRTIME MARGINS OR
AUTO RECHARGE MARGINS
Not getting 20%? Reach out to your Ultra Master Agent or Sales Representative to learn how! Or click here to view our Retailer Comp FAQs now!
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RETAILER SUPPORT Ultra is supported by our incredible Retailer Support (RSR) Team. Our trained staff strives for one-call resolution while providing technical assistance, as well as general support. We also provide Retailer tools to assist customers directly on UltraAgents.com via the ‘Manage Subscribers’ tab.
RETAILER SUPPORT CAN BE REACHED AT :
855-664-6638 RETAILER SUPPORT HOURS : English: 6:00a - 6:00p PST / 9:00a - 9:00p EST Spanish (Press 2): 6:00a - 6:00p PST / 9:00a - 9:00p EST Chinese (Press 3): 6:00a - 6:00p PST / 9:00a - 9:00p EST
CUSTOMER SERVICE Please share our Customer Service number with your customers should they wish to speak with a Care Representative who can provide account support.
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Ultra Mobile Customer Service can be reached at 888-777-0446 or by dialing 611 from their mobile phone.
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