AC T I VAT E J A N U A R Y 2 0 1 9 / / B Y U LT R A M O B I L E
WIRELESS SERVICE
PLAN SPOTLIGHT - $49 NEW YEAR, CONTEST: STRETCH GOAL NEW STRETCH GOALS LETTER FROM THE CEO INSIDE :
A C T I V A T E B Y U LT R A M O B I L E
H
ere at Ultra we love a fresh start! Tha t’s w hy w e’ r e s tartin g th is
year off with big goals and even bigger incentives! Our hot new Stretch Goal incentive will help you get a strong start on the year with tailor made goals based on your store’s performance so that goals are applicable and achievable!
Start YouR 2019 with Big Rewards
JANUARY 2019
HERE ARE ALL THE DETAILS TO YOUR U LT R A J A N U A RY S T R E T C H G O A L S : WHO
WHEN
All Active Retailers qualify for this Stretch Goal Incentive! No number of minimum activations to start. Anyone can win!
The month of January!
WHAT Reach or exceed your personalized January stretch goal and win an Ultra kit that includes three fleece pullovers in multiple sizes (S/M/L)!
WHY Last quarter, we offered generous spiffs and incentives with multi-month, 6-month purchases, and It’s All About that Ba$e. Let’s keep up the momentum in the new year and start 2019 with big rewards!
WHERE In your stores!
HOW Each Retailer will be able to find their individual stretch goal posted under the News and Notifications section of the Retailer Portal. Our latest Ultra plans have been a hit with new features uTalk on the $39 plan and free Mobile Hotspot. We know your customers are going to love being on Ultra! For more helpful tips on how to increase your activations check out our Retailer Profile in this issue of Activate where Retailers who already won their kits shared their helpful tips!
IMPORTANT DATES First week of January Find your individual goals posted on the portal. First week of February Results will be finalized! End of February Retailer kits will be sent out! Let’s start the year Ultra style by exceeding your goals and booming your business!
A C T I V A T E B Y U LT R A M O B I L E
PLAN SPOTLIGHT:
49
$
/MO
Awesome Value Plan!
ltra is going all-out in 2019! Do you have customers who don’t like to put a limit on how much data they think they’ll use every month? Well, for those customers our $49 plan is the perfect choice! For only $49 per month, your customers get unlimited data with the first 50GB of blazing fast 4G LTE per month. They can talk, text, stream, play games, and post to social media as much as their heart desires because this is the best deal in wireless!
U
news, music and games, this is the best option! Hotspot-capable devices really benefit from the $49 unlimited data. We know how busy your customer’s life is both online and off. Now, they never have to worry about missing an event or video chat with Mom when they have the power—and the data—to create their own hotspot. When it comes to unlimited data and free mobile hotspot capability, Ultra has your customers covered!
And since we love giving Ultra perks, this $49 deal comes with a grand total of $20 of international credit when your customer buys 3 months! If your customer is frequently calling family and friends that are outside of the Ultra 75+ and want to stay up to date on all the latest
Make sure to follow Ultra on all our social media platforms—Instagram, Twitter and Facebook— to alert you to great deals like this one. Stay in the loop and save $$$ with Ultra!
JANUARY 2019
UNLIMITED
DATA 2 0 INTL CREDIT
$
WHEN YOU BUY 3 MONTHS
49
$
/MO
PLAN INCLUDES
+ First 50GB 4G LTE, Unlimited Data, Nationwide Talk & Global Text
+ $20 INTL Call Credit/mo When You Buy 3 Months Or $5 INTL Call Credit w/ Single Month
+ Unlimited to Mexico, China, India, Dominican Republic, Poland, Canada and More!
+ $5 One-Time INTL Roaming Credit + Mobile Hotspot Capable
A C T I V A T E B Y U LT R A M O B I L E
New Year NEW ULTRA
JANUARY 2019
T
his Ultra New Year we’re excited to give you more—more incentives, more rewards, and more cash! This month we want to hear YOUR goals for
2019 for chance at a $100 Gift Card! Submit your answers along with a picture of you in your store by January 16th to be entered into a random drawing to win a $100 gift card, and you may be featured in an upcoming Activate! Submit your answer to our 2 question survey here.
THANK YOU FOR YOUR FEEDBACK Thank you all for your participation and honesty. Getting your feedback is crucial to helping us help you grow your business. Let’s make this an Ultra year unlike any year before!
CONTEST UPDATE
Congratulations! As promised, we offered a reward from a random drawing of all the Retailers who participated in our survey. Congratulations to our lucky winner Billy Ake of EP Wireless in Gardena, CA! Your Gift Card is on its way!
A C T I V A T E B Y U LT R A M O B I L E
RETAILER PROFILE:
RETAILERS THAT REACH NAM BUI
ARMANDO REYES
PRAKASH SINDHI
DUNG VIET MUSIC CITY PHILADELPHIA, PA
ROYALTY WIRELESS PHOENIX, AZ
JMD WIRELESS & APPLIANCE QUEENS, NY
ULTRA RETAILER SINCE 2014
ULTRA RETAILER SINCE 2015
ULTRA RETAILER SINCE 2013
When we asked what drives sales, Nam Bui from Philadelphia said that “Everything about Ultra helps. That is why Ultra is our #1 company!” He also said that everyone raves about Ultra’s Customer Service and his customers who call Vietnam find the roaming options to be Ultra helpful. Thanks for your input, Nam!
Armando Reyes saw successful outcomes through “a combination of things that happened. One was an increase of foot traffic for the month, along with a real focus on pushing the Ultra Flex plans because of the low cost with the unlimited talk to Mexico.” We’re happy to help your customers stay in touch too with unlimited international talk to our neighbors. Thanks, Armando!
Prakash achieved his goal by being motivated with the prizes he could win from both Ultra Mobile and Simpro. He praised the new plan offerings and the new marketing signage was really helpful in attracting more Ultra Mobile customers. Ultra’s $19 plan is still the best value plan out of all the carriers, and the uTalk option on the $39 plan is popular for customers who need to stay connected with family and friends in Pakistan.
RONALD PITA
FADY GENAIDY
QUICK STOP REPAIR PERTH AMBOY, NJ
UNIQUE TEMPTATION LLC NEWARK, NJ
ULTRA RETAILER SINCE JULY 2014
ULTRA RETAILER SINCE JULY 2018
Hotspots reign supreme these days, as Ronald Pita from Perth Amboy, NJ tells us. Our new plans with hotspot support turned out to be the most-requested feature that sold a lot of Ultra plans. Ronald notes that Ultra is the easiest carrier to activate, which is why he has an easy time making Ultra his #1 carrier. “We make sure to tell every customer that with this service they will have the best experience when calling loved ones overseas.” Thanks, Ronald!
Fady and team did a great job in mentioning Ultra’s plans to all customers when they walked into the store, and noted that the $29 and $49 plans were the most popular. Destinations like Brazil, Portugal, and Ecuador are the areas his customers need to stay in touch with often, and they loved the options with fast data and unlimited calling. uTalk was a hit once again by providing Fady’s customers with a generous amount of international talk to Ecuador—that’s the power of uTalk!
JUAN GONZALEZ KJ ELECTRONICS LOS ANGELES, CA ULTRA RETAILER SINCE JULY 2014
Juan Gonzalez of KJ Electronics in Los Angeles, CA saw an increase in sales for the $23 and $29 plans since he knows his customers like a solid combination of data and price. “Our customers love our great options for calling friends and family in Mexico!” We’re glad you like the options as much as we do, KJ!
JANUARY 2019
We know how dedicated our incredible Retailers are and how hard you work to give your customers the best. This month, we want to spotlight just a few of the Ultra Retailers who reached their stretch goal and want to share the secrets of their success!
SOHEL AHMED
SARAH GONZALEZ
DANNY RODRIGUEZ
RS NYC 1 QUEENS, NY
HOUSTON CELLULAR AND MORE HOUSTON, TX
ULTRA RETAILER SINCE 2013
ULTRA RETAILER SINCE 2016
ULTRA RETAILER SINCE 2016
Sohel is an exceptionally active Retailer with big love for Ultra! Sohel is always excited to put up new Ultra collateral front and center to bring in more foot traffic and get more customers to commit to multimonth and flex plan! Sohel says the new plans have been a great sell, especially having free hot spots and more data on the $29 plan.
Sarah in Houston, TX praised the availability of uTalk minutes on the $39 plan, noting that it was a popular choice among their customers!
Danny Rodriguez was more than happy to tell his customers about Ultra’s unlimited data plan, since his customers were looking for unlimited talk and text. Danny also has said that “The plan changes really affected my business in a good way...The new hotspot feature added the cherry on top.” Since his store sells a lot of plans to the Dominican Republic, he really promoted the $39 plan with 250 bonus minutes of calling to DR —great job, Danny!
VIP REPAIR NEW BRUNSWICK, NJ
ANGIE LEE AQUA FRESCA SUN VALLEY, CA ULTRA RETAILER SINCE 2012
ITZEL VELASQUEZ SNA XPRESS ANAHEIM, CA ULTRA RETAILER SINCE 2012
Ultra prides itself in our competitive pricing and we want to help Retailers attract new and returning customers. Our $23 and $29 plans are popular with Itzel’s store in Anaheim, CA where sales grew with Ultra’s new line of feature-packed options!
Another hotspot fan, this time from Sun Valley, CA. For Angie Lee at Aqua Fresca, Ultra’s $49 plan has been feeling the love from customers at this location. Angie Lee is one Retailer that felt like Ultra’s new plans met her needs for sales and she exceeded her sales expectations once again! Thanks to her team members Miriam and Selia for jumping in to help (and in the pictures!)
We are Ultra grateful for all of our Retailers and everything you do to make us even more Ultra and make yourself even more $$$!
Our Ultra CEO A Letter From David Glickman, CEO of Ultra Mobile
A
s we look forward to a bright New Year, we thought you might like to know what our founder and telecom expert Ultra Mobile
CEO David Glickman’s got cooking in the kitchen! Here are a few exciting words on Ultra’s exciting journey from its grass roots to a bright future ahead from the founder himself!
Getting Started in Telecom Fresh out of college, I moved to Argentina to work for American Express and quickly discovered an anomaly that was curious to me—it was far cheaper for my family to call me than for me to call them! So, I developed a “call back” system that meant that regardless of who wanted to make the call, the phone connection would be initiated in the most cost-effective manner. I used this for myself until American Express discovered what I had built and realized they could access incredible cost savings the same way. This led me to launch Justice Technology and ignited my passion for understanding telecommunications which then led to my second company TelePacific, my third company Hometown Telecom, and now Ultra Mobile.
Launching Ultra Just prior to Ultra, the Ultra founders and I were running a calling card business and, as we got to know our customer base more deeply, we realized the value of keeping people with family and friends abroad connected in an affordable and accessible way. We knew that it should be easier though—like my time in Argentina, why was calling with a calling card so much cheaper than just dialing from my mobile? When we launched Ultra we didn’t just want to improve this experience by making international calling part of the plan. We wanted to do it at a much bigger scale. We wanted to serve the foreign born community who we truly believed were underserved. To this day, international calling has been our key differentiator— we handle nearly 1 billion minutes a year and we’re proud of what value this holds for our customers.
Building for the Long Term My dream for Ultra has always been to make communication more effortless and build strong relationships for people around the world. I also apply this to the future of Ultra by building strong, healthy professional relationships that will nurture the growth of the company because an operation like Ultra can’t work on its own! Thankfully, due to a network of incredible employees and quality partners chosen with that goal in mind, we are able to continue to invest in our portal, Retailer support line, collateral and marketing to help you be successful at selling Ultra with a supportive “family” that is fast, fun, and easy to work with. Through our incredible partnerships, we now help customers connect to their loved ones whether they are in the US or around the world. That’s something we are so proud of and it’s thanks to all of you!
Looking Forward Ultra grew quickly out of the gate, and we have since focused on stability and building our team to scale, but now we’re heading into our next phase of hyper-growth. We have committed to our shareholders, employees, and now to you that we’re going to shoot for incredible new heights and make an even more Ultra mark in the industry in the next 5 years. That means that we’re going to invest in our brand, our product, our marketing and our partners to make Ultra as attractive to new users, and as sticky to our user base as possible. It’s going to be an exciting year for us, and we’re energized and ready to go. Finally, we love hearing from you all and I’m committed to spending time out in the field and meeting with you to hear your ideas, your thoughts and your challenges, because it’s through this partnership that we’ll be able to connect millions of customers every year.
David Glickman
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spiffs
I
C
WIT BIGG H EVEN ER SPIF INSTANT MUL FS WITH TI-M ONT H!
NOW EXTENDED THROUGH
NEW YEAR, NEW MONEY Ultra has extended the multi-month spiffs to plump up your wallet this January! Don't forget to check out our updated $23 multi-month spiff, as well as our bonus extension for purchases on 6 months!
M U LTI - M ONTH
75 Spiff
$
60 Spiff
$
I n s ta n t
For Activating The $49 Multi-Month
45 Spiff
$
I n s ta n t
For Activating The $29 Multi-Month
I n s ta n t
For Activating The $39 Multi-Month
37 Spiff
$
I n s ta n t
.50
For Activating The $23 Multi-Month
30 Spiff
$
I n s ta n t
For Activating The $19 Multi-Month
+ GET A $25 BONUS WHEN SUBSCRIBERS BUY 6 MONTHS! Enjoy a generous $25 bonus on the next calendar month following your instant SPIFF when your subscriber signs up for 6 months! Click here for more information!
S I N G LE- MONTH
50 Spiff
For Activating The $49 Plan $15 spiff for new activations, plus earn an additional $15 spiff after the second month recharge and an additional $20 spiff after the third month recharge.
40 Spiff
For Activating The $39 Plan $15 spiff for new activations, plus earn an additional $15 spiff after the second month recharge and an additional $10 spiff after the third month recharge.
30 Spiff
For Activating The $29 Plan $15 spiff for new activations, plus earn an additional $10 spiff after the second month recharge and an additional $5 spiff after the third month recharge.
25 Spiff
For Activating The $23 Plan $10 spiff for new activations, plus earn an additional $10 spiff after the second month recharge and an additional $5 spiff after the third month recharge.
20 Spiff
For Activating The $19 Plan $10 spiff for new activations, plus earn an additional $5 spiff after the second month recharge and an additional $5 spiff after the third month recharge.
$ $ $ $ $
UNLOCK FULL SPIFF INSTANTLY WITH MULTI-MONTH! Now you can earn your entire three-month spiff in a single activation when you sign your customers up for any plan with multi-month! And that’s in addition to your 8.5% Airtime margin. Earn more with multi-month!
AVAILABLE VIA ALL 3 TSPS! Earn your instant spiff with epay, IAS and T-Cetra on all multi-month and single-month activations.
EARN UP TO 6% LIFETIME RESIDUAL: Retailer Residual is 3% and an additional 3% if customer is put on Auto Recharge at time of activation for a total of 6%. See Retailer Spiff FAQ on UltraAgents.com.
& Earn Margins on All Ultra Flex Products! Ultra Retailers like you will earn a fixed margin up to 2x the industry standard rate on all Ultra Flex Family and Ultra Flex sales you make.
YOU'LL EARN
20
%
AIRTIME MARGINS OR
AUTO RECHARGE MARGINS
I
Not getting 20%? Reach out to your Ultra Master Agent or Sales Representative to learn how! Or click here to view our Spiffs FAQ now!
RETAILER SUPPORT Ultra is supported by our incredible Retailer Support (RSR) Team. Our trained staff strives for one-call resolution while providing technical assistance, as well as general support. We also provide Retailer tools to assist customers directly on UltraAgents.com via the ‘Manage Subscribers’ tab.
RETAILER SUPPORT CAN BE REACHED AT :
855-664-6638 RETAILER SUPPORT HOURS : English: 6:00a - 6:00p PST / 9:00a - 9:00p EST Spanish (Press 2): 6:00a - 6:00p PST / 9:00a - 9:00p EST Chinese (Press 3): 6:00a - 6:00p PST / 9:00a - 9:00p EST
CUSTOMER SERVICE Please share our Customer Service number with your customers should they wish to speak with a Care Representative who can provide account support.
Ultra Mobile Customer Service can be reached at 888-777-0446 or by dialing 611 from their mobile phone.
TH AN K YO U!