AC T I VAT E A U G U S T 2 0 2 0 / / B Y U LT R A M O B I L E
U LT R A H O T
Retailers Show Off Their Sign Spirit
Are Your Customers On the Right Plan?
Make the Most of Your Staycation
A C T I V A T E B Y U LT R A M O B I L E
HOW TO MAKE THE MOST OF YOUR
This summer, countless families have had to delay summer vacations, leaving them scrambling to find new ways to entertain themselves and their kids. Here are a few fun ideas using the best of technology to learn something new and keep your family entertained during the dog days of summer.
Virtual Adventures Virtually Visit a Museum Just because school is out doesn’t mean that you can’t go on a virtual field trip! Explore world-class museums like the Louvre, the National Gallery of Art and the Smithsonian National Museum of Natural History who have opened
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their doors virtually for kids and adults interested in seeing priceless treasures without the crowds or cost. Head to Nasa Langley Research Center for an out of this world exhibit or get your head in the clouds at The National Museum of the U.S. Air Force.
AUGUST 2020
Virtual Adventures Go on Virtual Vacation You can even explore 10 world heritage sites like Stonehenge, the Palace of Versailles and get up close and personal with priceless works of art from around the world with the Google Art Project.
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Go Wild at the Zoo or an Aquarium Keep tabs on the pandas at the Atlanta Zoo, or check out the koalas, and tigers and polar bears with over 13+ animal cams from the San Diego Zoo- oh my! Or make any week a shark week with the Monterey Bay Aquarium live cams featuring sharks, kelp forests and more.
Educational Fun Practice Summer Reading Skills Get a free 30-day trial and explore more than 100,000 comics with the app Comics. You may even introduce your little one to a lifelong hobby.
Learn a Language with Duolingo Learn a new language or master one you already speak. Learn proper pronunciation and read easy 5 minute stories.
Fun with Friends House Party Connect with friends and family digitally with games like HeadsUp, WordRacers, Quick Draw and more. You can even host a virtual meeting where friends can pop in and out if they see you’re together. This app captures the fun of having friends and family pop by for a game or a chat anytime you’re on the app.
GoNoodle You’ll never have to feel guilty about letting your kids watch videos on the GoNoodle app because it features more than 300 videos featuring dance, yoga, sports, mindfulness and other types of exercise. Plus, it’s designed for kids ages 4-10, the perfect range for kids to build healthy habits.
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A C T I V A T E B Y U LT R A M O B I L E
Are Your Customers On
the Right Plan? How to Find Out and Sell More
The vast majority of the country has shifted to spending a lot more time indoors, which also means the way people use their wireless has changed. Some people are using more data because of spotty WiFi connections, some are using way less because of WiFi. Either way, this is a great time to check in with your Customers to help them with their new wireless needs.
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Remind Customers to Use the App The easiest way for Customers to find out how much data they are using is to help them download the Ultra Mobile app. There they can check their data balance as well as balances on INTL call credit and roaming credit. You can also get a $5 bonus just by helping them download it!
AUGUST 2020
Find the Right Size By Asking Them Questions To help your Customer find the right size plan based on their current situation and needs, you can ask a series of questions to get a good sense of how much their usage is: • Do they work at home? • Do they often use WiFi? • How is their WiFi connection at home? • Do they often stream music and movies while they’re on the go?
As a Reminder, here are our Multi-Month plans based on different types of data users. W H E N C U S TO M E R S B U Y 1 2 M O N T H S
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$
/mo
1GB PLAN
$
/mo
3GB PLAN
25
$
/mo
40
$
/mo
6GB PLAN
UNLIMITED
LIGHT DATA USER
The Frequent WiFi Users
UNLIMITED HIGH-SPEED DATA
• For very light data users
• Perfect for the average data user
• For heavy data users
• Customer does not use a lot of apps • Customer needs some data for picture messages • Customer does not stream music or video
• Customer uses WiFi network frequently at home or work
• Customer uses apps, games and streams music and video frequently
• Customer streams some apps, games or music
• Perfect for Customer who will use Mobile Hotspot Feature
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Ultra Retailers Show Off
THEIR SIGNS
It’s our honor to support our Ultra Retailers throughout this challenging year. Here are a few of our Retailers showing off their signs and adapting to the current situation to continue serving their customers. Don't forget to browse the free signs and downloads available in the Retailer Portal!
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H AY F E E KO C H E | SPRING WIRELESS I RV I N G TO N , N J | Ultra Since 2016
T R A N B U I | M LION MOBILE SA N J O S E , C A | Ultra Since 2014
A M I N A L I | WIRELESS VISION 3 TA KO M A PA R K , M D | Ultra Since 2014
SA M A H M E D | WIRELESS USA M E SA , A Z | Ultra Since 2015
J U V E N A L R I O S | A&J CELLULAR N O R T H H I L L S , VA | Ultra Since 2019
FILIPE MARQUEZ MARCEL TECH SOLUTIONS L E N N OX , C A | Ultra Since 2017
R O S A B E L LO | MUSIC AND MULTISERVICES YO N K E R S , N Y | Ultra Since 2014
L A LO R O SAS | FONTERA CHANDLER C H A N D L E R , A Z | Ultra Since 2014 JAC K I E C H A N | TM TELECOM S A N G A B R I E L , C A | Ultra Since 2017 7
A C T I V A T E B Y U LT R A M O B I L E
COUNTRY CROSSWORD!
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AUGUST 2020
T H I S M O N T H W E ’ R E P U T T I N G YO U R
flag knowledge TO THE TEST!
Email a picture of your filled out crossword to retailertrivia@ultra.me by August 15th to enter a random drawing to win a $100 gift card! MUST INCLUDE TO ENTER: 1. Your name 2. Your business name 3. City 4. State 5. Ultra Retailer Code 6. When you started selling Ultra
Congratulations to last month’s word search winner, Ana Maria Urrea from Aries Communication in East Boston! Your $100 gift card is on its way.
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A C T I V A T E B Y U LT R A M O B I L E
THE ULTRA MOBILE APP! CLICK HERE FOR INSTRUCTIONS ON HOW TO HELP CUSTOMERS DOWNLOAD.
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$
BONUS
ON NEW ACTIVATIONS who download the app within 24 hours of activation.
02/28/20
Help your Customers manage their Ultra account and remind them to download the Ultra Mobile app. Customers can check their data balance, add more INTL Call Credit and more with the app. We remain committed to helping you and your Customers stay connected with the newest technology and improved app experience! AVAILABLE ON
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ULTRA MOBILE'S CLASSIC PLAN COMPENSATION PROGRAM
ULTRA CLASSIC PLAN
As you know, we have always been an industry leader Ultra Mobile Retailers will now earn 15% residuals on with paying strong residuals, helping to ensure our new and existing customers in your base!* Yes, that Retailers have recurring revenue with Ultra, we realized is right; we are paying 5x more residuals than before. OM P E Nyour S Ashare! TION PROGRAM that it would help even moreC if we increased
RESIDUALS
INSTANT SPIFF
AIRTIME MARGIN
5
5%
FOR NEW AND EXISTING CUSTOMERS!
15%
$
CLASSIC 1-MONTH PLAN
CLASSIC 1-MONTH PLAN REFILLS
15
10%
2- 24 M O. FOR CLASSIC 1-MONT H 4 - 24 MO. CLASSIC 3-MONTH 4 - 24 M O. F OR E X IST ING CUSTOMER S *
5x more
$
residuals residuals than than before. before. 3% FOR MONTHS 25+ 6% IF ON AUTO RENEW
CLASSIC 3-MONTH PLAN
CLASSIC 3-MONTH PLAN REFILLS
AVAILABLE VIA ULTRA MOBILE AUTHORIZED TSPS!
See RETAILER COMP FAQ ULTRA MULTI-MONTH & FLEX PLANS
Earn your Instant Spiff and Airtime Margins with Epay, IAS and T-Cetra for all Ultra Mobile Classic 1-Month and Classic 3-Month Activations. *Paid based on tenure of account.
F OR D ETA ILS
s
C O M P E N S AT I O N P R O G R A M
Multi-Month
YOU'LL EARN
20
%
AIRTIME MARGINS OR AUTO RECHARGE MARGINS
Our goal for the new Multi-Month Plans is to help customers save more and help our valuable Retailers make more! Here we break down everything you need to know to get paid for growing that base.
Ultra Retailers like you will earn a fixed margin up to 2x the industry standard rate on all Ultra Flex sales you make.
Not getting 20%? Reach out to your Ultra Master Agent or Sales Representative to learn how! Or click here to view our Retailer Comp FAQs now! 11
THIS SUMMER WITH ULTRA “Level Up” is a fun saying that means you’re taking your achievements up to the next level, and this summer we want to help you do just that with these new activation bonuses! Through August and September
we want to help our Retailers achieve next level results and unlock even more with an exciting new Incentive Program called “Level Up.” Are you ready to take your business to the next level?
Level Up Bonus Tiers
To pump up the summer with more New Activations and Port Ins, we’re giving out special bonuses from August 1 to September 30, 2020.
Ensure to review all Level Up Retailer FAQs for the Incentive details.
ADVOCATE
INFLUENCER
Less than 70% 2nd month recharge rate and/or less than 10 activations per month
70%+ 2nd month recharge rate and 10-29 activations per month
5
$
BONUS
BONUS
$
10
$
BONUS
BONUS
$
15
$
BONUS
BONUS
Single-Month
Single-Month
AMBASSADOR
70%+ 2nd month recharge rate and 30+ activations per month
Single-Month 12
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$
3-Month
10
3-Month
15
3-Month
DEFFERING THE REMOVAL OF LINES FROM THE DEMO PROGRAM UNTIL END OF AUGUST.
MORE INCENTIVES E A R N
A
$5 BONUS
For App downloads (within 24 hours of activation) Be sure to check your emails for even more Summer Giveaways and Raffles!
To help our valued Retailers during this difficult time, we have deferred the removal of any lines from the Demo program by freezing their current status until the end of August. All Demo lines will remain in service until we resume the demo program later (TBD). Those in Warning status are not in danger of being imminently Suspended. For any questions or services regarding the Demo Line Program, please email Demo@ultra.me.
HOW TO QUALIFY • All you need is an approved Active Ultra 1:1 Retailer Code and you are eligible to earn Bonus $$ as an “Ultra Advocate” • To earn even more, Level Up to the “Ultra Influencer” or “Ultra Ambassador” Tiers
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20
5
5
$
$
$
$
BONUS
BONUS
BONUS
BONUS
$
20
$
$
$
BONUS
BONUS
BONUS
BONUS
$
25
$
$
$
BONUS
BONUS
BONUS
BONUS
6-Month
6-Month
6-Month
12-Month
25
12-Month
30
12-Month
< 10 port ins per month
10
< 10 port ins per month
10
< 10 port ins per month
+10 port ins per month
15
+10 port ins per month
20
+10 port ins per month 13
RETAILER SUPPORT Ultra is supported by our incredible Retailer Support (RSR) Team. Our trained staff strives for one-call resolution while providing technical assistance, as well as general support. We also provide Retailer tools to assist customers directly on UltraAgents.com via the ‘Manage Subscribers’ tab.
RETAILER SUPPORT CAN BE REACHED AT :
855-664-6638 RETAILER SUPPORT HOURS : English: 6:00a - 6:00p PST / 9:00a - 9:00p EST Spanish (Press 2): 6:00a - 6:00p PST / 9:00a - 9:00p EST Chinese (Press 3): 6:00a - 6:00p PST / 9:00a - 9:00p EST
CUSTOMER SERVICE Please share our Customer Service number with your customers should they wish to speak with a Care Representative who can provide account support.
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Ultra Mobile Customer Service can be reached at 888-777-0446 or by dialing 611 from their mobile phone.