AC T I VAT E A P R I L 2 0 2 1 / / B Y U LT R A M O B I L E
RETAILER PROFILE: Meet The Fur Family
FIND NEW CUSTOMERS on Facebook Groups
A C T I V A T E B Y U LT R A M O B I L E
With tax day coming up quickly, Customers are more likely to have extra cash in their pockets and be in the mood to buy. Here are some selling tips to maximize this time of year:
Make sure your most popular phones are in stock Most people love that new-phone feeling and tax season is a great time to buy a big-ticket item. Make sure your more expensive devices and items are in stock so that you’re prepared when Customers are ready to buy.
NEW!
Update your devices on display People love to come into stores to interact with the phones on display that they might want to buy. Make sure your displays are the ones that could influence their final decision. 2
TOUCH!
APRIL 2021
Get repeat Customers by selling plans
HOT!
A one-off big sale is nice from time to time. But if you want to build a long Customer relationship, then set your Customer up with the best value in wireless on a new Ultra plan -- with more data and more long-term savings potential!
Keep up to date on trending items online Lots of people turn to YouTube and online reviews to help them decide what new gadget to buy. If a particular phone or item is trending, make sure you know about it so that you can offer the best guidance for a Customer’s purchase.
SAVE!
Add a gift with purchase Tax returns only come around once a year, and deciding on a big-ticket item can be difficult. Adding a small gift with purchase, such as a screen protector FREE! or accessory, can help Customers take the leap.
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A C T I V A T E B Y U LT R A M O B I L E
n o s a e Tax S SAVINGS
TIPS TO SELLING 12 MONTH MULTI-MONTH PLANS Tax Season is a great time to help Customers save more with a longer duration plan, like one of our new 12 month Multi-Month plans starting at $10/mo! Your Customers will love getting more data and more savings, and you’ll love getting your instant spiff-- as well as industry leading residuals and airtime margins from our New Compensation Program.
10
$
W I T H P L A N S S TA R T I N G AT
/MO
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APRIL 2021
12 MONTH MULTI-MONTH PLANS, STARTING AT $10/MO 250MB
2GB
5G • 4 G LT E
3GB
5 G • 4 G LT E
6GB
5 G • 4 G LT E
UNLIMITED
15GB
5 G • 4 G LT E
5 G • 4G LTE
5 G • 4 G LT E
FIRST 40GB (UP TO 10GB MOBILE HOTSPOT)
LIMITED TO 250MB
12
MONTH PRICE
SAVINGS FROM
1 MONTH PLAN
10 14 20 25 30 40
$
$
$
/MO
TOTAL $120
33%
OFF
$
$
/MO
/MO
/MO
TOTAL $ 1 6 8
TOTAL $2 40
TOTAL $3 00
26%
17%
14%
OFF
OFF
$
OFF
/MO
TOTAL $3 60
23% OFF
/MO
TOTAL $480
18% OFF
PLANS INCLUDE
CALL CREDIT INCLUDED
• Unlimited Nationwide Talk, Global Text & Data
2GB & 3GB Plans • INTL Call Credit Per Month: $1.50 • One Time INTL Roaming Credit: $5
• Free Unlimited Talk to 80+ INTL Destinations • The Best INTL Rates Worldwide • Free Mobile Hotspot
6GB, 15GB & UNLIMITED Plans • INTL Call Credit Per Month: $5 • One Time INTL Roaming Credit: $5
250MB plan limited to 250MB
MID-CYCLE UPGRADES FOR CURRENT MULTI-MONTH CUSTOMERS! Yep, it’s true. Customers currently on a Multi-Month plan can upgrade mid-cycle to a plan that better suits their needs if they meet these qualifications: 1. They are upgrading to a plan with the same duration as their current plan. 2. The cost of the new plan they want to switch to is equal to or greater than their current plan. QUESTIONS? Contact your Account Executive for more information.
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! W E
N
ALL NEW and IMPROVED
RETAILER COMPENSATION PROGRAM
Our all-new compensation program gives you higher upfront spiffs—paid INSTANTLY! On top of that, we’ve supercharged our industry-leading residuals and airtime margins ON ALL PLANS! We’re excited to offer you even better Compensation to help you build your Customer Base and earn even more! Click here for more information
F O R A L L U LT R A 1 , 3 , 6 & 1 2 M O N T H P L A N S MONTH 1
MONTH 2
MONTH 3
MONTH 4
TOTA L
SPIFF*
42.5%
32.5%
32.5%
42.5%
150%
AIRTIME
7. 5 %
7. 5 %
7. 5 %
7. 5 %
30%
TOTA L
50%
40%
40%
50%
180%
*Spiff paid on Base MRC and Airtime paid on actual plan charge
BASE MRC
250MB 5G • 4G LTE
2GB
5 G • 4G LT E
3GB
6GB
5 G • 4G LT E
15GB
5G • 4 G LT E
UNLIMITED
5G • 4 G LT E
5G • 4 G LT E First 40GB
15 19 24 29 39 49
$
$
$
/MO
$
/MO
/MO
$
/MO
$
/MO
R E S I D U A L T I E R S ** <100 in base and/or <70 2MR
3%
100-499 Base/70%+ 2MR
5%
500-999 Base/70%+ 2MR
7.5%
>1000 Base/70%+ 2MR
10%
**Minimum of 3 activations per month required across all tiers 6
/MO
A C T I V A T E B Y U LT R A M O B I L E
MEET THE
FUR FAMILY APRIL 11TH IS NATIONAL PET DAY
MARIANELA AGUILAR & PACO
CellStart Wireless C H I C AG O, I L
Ultra Retailer Since 2016 Paco is the official host of the store. He’s also my bodyguard and my customers bring him small presents. He loves to dance and he even has a TikTok account!
IRIS VASQUEZ & MENECA
Java Communication Corp H U N T I N G S TAT I O N , N Y
Ultra Retailer Since 2019 Meneca is a birthday gift from my wife.
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APRIL 2021
ALEJANDRO DEVIVO & CANELO
Aldero Wireless S U N N Y I S L E S B E AC H , F L
Ultra Retailer Since 2020 Canelo has been my store companion since I opened the business. Even though he loves to run and bark for no reason, he’d rather be at the store with me.
RITTA HADDAD & PEEKABOO
Fawzi Wireless C A LU M E T C I T Y, I L
Ultra Retailer Since 2013 Peekaboo plays a vital role in the store, making everyone feel comfortable and even speaks English and Arabic.
NAVEED AHMED & RICO
Cell Phone Repair Hub H O U S TO N , T X
Ultra Retailer Since 2018 Rico is a sweet, shy boy that loves to go to work everyday! When he does not show up to the store his customers always ask about him. He’s our store mascot and is loved by everyone.
JERRY ORTIZ & TEDDY
Gadget Repair King DORCHESTER, MA
Ultra Retailer Since 2020 My dog’s name is Teddy and he is 4 years old. He came over to MA when he was just 8 weeks old. He has been the mascot for Gadget Repair King since then. I bring him to work everyday and all of the customers know him. He is a super friendly dog—he is my best friend, and best employee!
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A C T I V A T E B Y U LT R A M O B I L E
ULTRA DOGS
WFH
Here are some of the Ultra HQ dogs who are woofing from home.
CALLIOPE & CROSBY
LUCA
PRECIOUS
JUANITO & TRIXI
JAKE
KIERA
WADE & PUGSLEY
HONEYBEE
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APRIL 2021
WINNING
Work-Life BALANCE
W
orld Health Day is on April 7th! If there’s one thing we appreciate after this last year, it’s our physical and mental well-being, as well as cultivating a healthy work-life balance. Tell us how you manage your work-life balance for a chance to win an Ultra blanket ($55 value!) & an Ultra Adidas backpack ($60 value!). Send in your answers to RetailerTrivia@ultra.me by April 15th to enter!
H O W TO W I N Send in your answers to RetailerTrivia@ultra.me by April 15th to enter! M U S T I N C LU D E TO W I N : 3 Name 3 Business Name 3 City, State 3 Ultra Retailer Code 3 When you started selling Ultra
T H E U LT R A PRICE IS RIGHT CONTEST!
Thanks to everyone who played our first Ultra Price is Right Contest. Congrats to SHARUKH GERRIYN VELUPILLAI at G, D&S WIRELESS LLC IN QUEENS, NY! Your $100 gift card is on the way! 1 10
A C T I V A T E B Y U LT R A M O B I L E
Social Media 1 0 1
How to Find New Customers on Facebook Groups If you’ve been keeping up with our Social Media 101 series, you’re a social media pro by now. This month we’re focusing on one of the best features available on Facebook, Facebook Groups. Here are 3 benefits of getting involved in a group on Facebook as a business:
Provide a Customer support community When a Customer is looking for support, you can address the problem and provide helpful info to members in the group, showing your expertise. Other members/Customers may also help, creating a positive experience that’s associated with your business.
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Crowdsource information from trusted sources People who join your group are likely to be your biggest supporters, and a helpful resource for gaining real insights from the people who know your business best.
Increase your organic reach Facebook’s algorithm prioritizes content from Facebook groups with high engagement. The more you and your Customers post in your group, the more people your business group will reach on Facebook’s newsfeed.
APRIL 2021
The 3 Types of Facebook Groups
Private and Hidden
To get started, we recommend you join a few public groups that are popular in your area to attract potential local Customers. Public groups are a great way to get involved with your community and find new Customers. Here are a few tips on how to find some groups:
Private and hidden groups (also known as secret groups) don’t show up in searches and members have to be invited to join. Kind of like finding a hidden entrance to a party and needing a secret password to enter.
Public - Recommended!
Downside: It can take longer to build and grow a list of members and be hard for new potential members to find and join.
Anyone can join and see what members post or share. Kind of like a house party with a front door that’s unlocked. Upside: All group members can join without any barrier, and you don’t have to spend time screening new members. Downside: Because anyone can join, and post, content can be hard to control. You’ll want to keep an eye on what content is posted since your business will be affiliated with what group members post and share.
Upside: Great for a very exclusive experience.
Getting Started: How to identify the right Facebook Groups to join. Identify the Group section in Facebook’s sidebar and select Groups
When you get the hang of interacting in public groups, you can start your own group. If you do, we recommend starting a Private and Visible group.
Private and Visible Private groups show up in searches, but potential members must be accepted by the administrator. Kind of like a party where the member has to knock at the front door to be let in.
Then select Discover
Upside: Only current members can see who belongs to the group, and what is being posted and shared. This can feel exclusive but still accessible, like getting tipped about a deal or insider knowledge. Downside: The administrator (you) will need to manually accept members and essentially be the person to answer the door.
CONTINUED >>
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A C T I V A T E B Y U LT R A M O B I L E
After selecting Discover, you’ll be able to view groups that fall under the following categories:
Facebook will then populate Groups that are associated with that location.
• Groups your friends are in • Popular groups near you • Suggested groups for you • Facebook’s suggested groups • Categories We recommend that you browse through “Popular groups near you.” Here, you may find communities that are interested in your business’ services and members that are near you. Another way to identify relevant groups is by searching for groups that are specific to your city because these members are more likely to be familiar with your location.
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You can search your city and state with Facebook’s Search Bar under the Groups section.
First, check out the groups to see if they are a good fit for your business. If they are, join them.
Social Media 1 0 1
Before sharing any posts about yourself or your business, we recommend that you engage with the new incoming posts for about a week. Engage by leaving a comment and liking the posts. The point of joining these groups is to become familiar with the community so that they are just as supportive of you when you share details about your business. Once you’ve achieved a sense of familiarity with the group, we recommend that you introduce yourself to the group by letting them know the following:
APRIL 2021
• A little bit about yourself • Short background about your business •T hat they are welcome to stop by your store. •T hat you appreciate being accepted in the group and are happy to answer any questions. An example of the type of post that you can share: “Hey everyone, my name is (insert your Name) and I am the owner / employee at (insert Store Name) store. Our business has been serving the residents of (insert City Name) for the last (Insert number of years open) years. We’re thankful for the amount of support that we’ve received from this community and wanted to stop by this group to introduce ourselves and let you know that our doors are open. We offer wireless services, devices, etc. If you’re looking for any of these products or services, feel free to stop by at (insert Store Address) from (insert store hours). If you have any questions, let me know in the comments!
After sharing this post, we encourage you to remain active with the group by continuing to engage and make connections. If you have any updates on special offers, feel free to share with the community! Remember, the purpose of these Facebook Groups is to connect with your community and customers.
New to our Social Media 101 series? Don’t forget to check out our other articles towards the end of previous Activate Issues. • How to Start a Google My Business •H ow to Use Facebook to Grow Your Business • How to Start an Instagram Account • How to Use Twitter for Your Business •H elpful (And Free!) Social Media Management Tools
WE’RE HAPPY TO HELP!
If you have any questions reach out to us at ultrasocial@ultra.me and we’ll be happy to help.
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A C T I V A T E B Y U LT R A M O B I L E
THE ULTRA MOBILE APP! CLICK HERE FOR INSTRUCTIONS ON HOW TO HELP CUSTOMERS D O W N L O A D T H E A P P.
5
$
BONUS ON NEW ACTIVATIONS who download the app within 24 hours of activation.
07/05/2021
2GB
5G • 4G LTE Data
02/28/20
Help your Customers manage their Ultra account and remind them to download the Ultra Mobile app. Customers can check their data balance, add more INTL Call Credit and more with the app. We remain committed to helping you and your Customers stay connected with the newest technology and an improved app experience!
2GB
AVAILABLE ON
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APRIL 2021
RETAILER SUPPORT Ultra is supported by our incredible Retailer Support (RSR) Team. Our trained staff strives for one-call resolution while providing technical assistance, as well as general support. We also provide Retailer tools to assist Customers directly on UltraAgents.com via the ‘Manage Subscribers’ tab.
RETAILER SUPPORT CAN BE REACHED AT :
855-664-6638 RETAILER SUPPORT HOURS : English: 6:00a - 6:00p PST / 9:00a - 9:00p EST Spanish (Press 2): 6:00a - 6:00p PST / 9:00a - 9:00p EST Chinese (Press 3): 6:00a - 6:00p PST / 9:00a - 9:00p EST
CUSTOMER SERVICE Please share our Customer Service number with your Customers should they wish to speak with a Care Representative who can provide account support.
Ultra Mobile Customer Service can be reached at 888-777-0446 or by dialing 611 from their mobile phone.
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