JANUARY 2017 | BY ULTRA MOBILE
THE NEW
19
$
/Mo
INSIDE:
JIMMY TRUONG FROM SUNSHINE MOBILE
New $30 Spiff
FOR ACTIVATING THE NEW $19 PLAN
Happy 2017! NEW UPGRADES FOR ULTRA MOBILE & UNIVISION MOBILE CUSTOMERS
DANIEL KIM
SOFTWARE DEVELOPMENT ENGINEER & MUCH MORE!
HAPPY 2017! It’s a brand new year with brand new upgrades for Ultra Mobile and Univision Mobile customers! We are coming strong in 2017 with great plans and innovations designed to change the industry and give you more opportunities to make money! Read on for more information on how your customers will benefit from all the new features that are part of this new wave of innovation!
PART 1 | DOUBLE THE UNLIMITED DESTINATIONS Ultra Mobile has always been a pioneer in connecting the world. We have a history of bringing breakthrough value to the channel, and are bringing that value to a whole new level—beginning now. Starting January 5, 2017, we are expanding our $19 and $34 Unlimited Talk/Text plans to include our full 60+ international calling destinations! [CLICK HERE TO VIEW!] We’ve always believed in the power of connection, and by doubling the unlimited destinations included on these plans, we’re making it even more affordable for your customers to connect with those who matter most. By including unlimited calling to India, Dominican Republic (Landline), Poland and Brazil – along with Mexico, China, Canada and others – we believe our $19,
$34 and new $45 plans will be the most compelling international calling plans in the market! We’re also expanding unlimited destinations on our $19, $34 and $45 Univision Mobile plans, going from seven to 14 unlimited calling destinations! These changes also mean simpler plan selection for you. Now you can categorize customers into two segments – those who call Unlimited Destinations, or those who call via International Calling Credit. After that, it's as easy as determining how much data your customer needs – and we're adding more in that department, too!
JANUARY 2017
PART 2 | MORE DATA
Not only are we doubling unlimited international destinations – we're doubling data!
When it comes to mobile phone service, we know data is more important than ever to customers. We've listened closely to you and our customers, and understand our users' desire for freedom to use more high-speed data without incurring additional costs. Our first step in delivering on the requests for more data was Data My Way™, which allows Ultra and Univision subscribers the control to optimize their monthly plan data. Now, we're continuing our promise to strengthen data offerings in this latest refresh. We are thrilled to announce that, starting on January 5, 2017, subscribers on ALL $24 and up plans for both Ultra and Univision will be getting more high-speed data at NO extra cost! First, we're introducing DataXtra, a new offering that brings even more high-speed data to subscribers on all plans $29 and up! Competing plans throttle down to slow 2G speeds after all of a subscriber's 4G LTE was used. With DataXtra, once a subscriber on any $29-and-up plan uses all of their 4G LTE data, their data speed will shift to 3G – granting them extended use of high-
speed data at no additional cost! Subscribers on the Ultra or Univision $29 plan will get 1 GB of the 3G data after all of their 4G has been used, and Ultra and Univision subscribers on a currently-sold plan that's $34 or more per month will get 2GB of 3G data. (Please note: Once a subscriber has used all of their 3G data, their data will be throttled.) Learn more about DataXtra by visiting the FAQ page. [CLICK HERE TO VIEW] Second, we're adding more 4G LTE data to the Univision Mobile $45 plan! This has always been a great choice for customers who call a variety of different Latin American destinations – but now it's even better because of all the extra data that's now included! Subscribers on Univision Mobile's $45 plan now get 5GB of 4G LTE data every month! When combined with the previously-mentioned 2GB of monthly 3G data, Univision $45 subscribers now get a total of 7GB of high-speed data every month! Third, we're raising the amount of 4G data for $24 plan subscribers on Ultra and Univision. Instead of 100MB of monthly 4G LTE data, they'll now get 500MB! That's another 400 MB of 4G LTE data every continued on page 4
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month at NO extra cost! Finally, we want all Ultra and Univision subscribers to see for themselves the data they'll save by switching their data speed using Data My Way. That's why all Ultra and Univision customers who joined before September 1, 2016, will be automatically shifted to the "Optimized" data speed. Don't worry – any customer can still switch to any of the other data speeds at any time. We just want to make sure every subscriber gets a firsthand look at how much data they can save with virtually no change to their user experience. Again, if your customers would rather use a speed other than "Optimized," they can change at any time (and as often as they'd like) by changing their settings in their online account.
PART 3 |NEW PLANS OUR NEWEST PLANS OFFER MORE FEATURES AND MORE VALUE
First, Ultra and Univision now offer $49 plans! The NEW Ultra $49 will include the following: -Unlimited Talk to the US and 30+ International Destinations - Unlimited Global Text - Unlimited Data with 2GB of 4G LTE and 2GB at 3G - $20 Call Anywhere Credit - $15 One-Time INTL Roaming Credit The Univision $49 includes the following: - Unlimited Talk to the US and 7 International Destinations - Unlimited Global Text - Unlimited Data with 2GB of 4G LTE
and 2GB at 3G - $20 Call Anywhere Credit - $15 One-Time INTL Roaming Credit Does the new $49 look familiar to you? It should – both $49 plans are identical to their respective brand's $54 plan! Since it's the same plan at a lower price, all current $54 subscribers will automatically be shifted to the new $49 plan on their next billing date. They'll be getting the same great benefits they've always gotten, but now it'll be $5 cheaper! Please note – all Ultra Mobile subscribers who joined the old Ultra $49 plan before January 5, 2017 are welcome to change plans in order to get the benefits of the NEW Ultra $49 plan. Subscribers can make the switch starting on January 5, 2017, but please note that NEW Ultra $49 plan does not include the UltraZero feature from the older $49 plan. Second, Ultra Mobile has followed in Univision Mobile's footsteps and now offers a $45 plan! This plan includes unlimited calling to 60+ destinations, as well as 7GB of high-speed data! This includes 5GB of 4G LTE data and 2 GB of 3G data each month, making it a great choice for customers who need lots of data as well as lots of unlimited destinations. Here's everything included on the new $45 Ultra Mobile plan: - Unlimited Talk to the US and 60+ International Destinations - Unlimited Global Text - Unlimited Data with 5GB of 4G LTE and 2GB at 3G - $15 One-Time INTL Roaming Credit
JANUARY 2017
PART 4 |discontinued plans In our effort to simplify our plan mix and bring all these amazing new features to our subscribers, we are saying goodbye to some existing plans. First, we've discontinued the Ultra Mobile and Univision Mobile $54 plan – as of January 5, 2017, the $54 plan no longer be available to new customers. However, as we said above, all of the features of the $54 are available on the $49. Think of it this way: It's like getting the $54 plan for $5 less! Second: As of January 5, 2017, the Ultra Mobile and Univision Mobile $44 plan will no longer be available to new
customers. All current $44 subscribers may keep their plan as-is. However, if they do decide to switch to a different plan, they will NOT be able to switch back to the $44 plan. Also, please note that subscribers who stay on the $44 plan will NOT get the data throttle speed change mentioned earlier. After their 4G LTE data is used, $44 subscribers will have their data speed throttled to 128 kbps. As always, please feel free to contact us with any questions you may have about the recent changes. Drop us an email anytime at SalesOps@ultra.me
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destination Fascination:
VIETNAM SIZE: 127,881 SQUARE MILES,
R O U G H LY H A L F T H E S I Z E O F T E X A S P O P U L AT I O N : J U S T U N D E R 9 0 M I L L I O N
VIETNAM TRIVIA Vietnam is home to the Son Doong Cave, which is the largest known cave on Earth. It's 5.5 miles long and shelters a river as well as its own jungle. The entrance to Son Doong Cave was only first discovered by humans in 1991, and the cave wasn't actually explored until 2009
Motorbikes are the most popular form of transportation in Vietnam. Over 95% of registered vehicles in Vietnam are motorbikes, and it's estimated that the total number in the country exceeds 37 million.
A popular sport in Vietnam is called sepak takraw. Native to Southeast Asia, the sport is very similar to volleyball, except the ball is made of rattan and players are only allowed to use their head, feet, knees or chest to volley. (No hands allowed!)
JANUARY 2017
O U R P I C K F O R V I E T N A M : U LT R A $ 4 9 As we mentioned in the Cover Story, we've got a NEW Ultra Mobile $49 plan, and it's perfect for customers who frequently call Vietnam. With $20 of Call Anywhere Credit every month, the NEW Ultra $49 plan means subscribers will enjoy 400 minutes to Vietnam mobiles OR 500 minutes to Vietnam landlines every month! The new Ultra $49 also includes Unlimited data and a $15 One-Time International Roaming Credit. Here's a list of everything included on the NEW Ultra Mobile $49 plan (effective January 5, 2017):
49
$
/MO
U N LIMITED TALK & TE XT
Plan Includes: + UNLTD Talk to the US & 30+ INTL Destinations + UNLTD Global Text + UNLTD DATA - 2GB 4G LTE and 2GB at 3G w/ DATA + $20 Call-Anywhere Credit + $15 One-Time International Roaming Credit
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News you can use In addition to telling you about products and services from Ultra, we'll use Activate to highlight exciting innovations designed to help you run and grow your business. This month we're highlighting Ignite, an innovative SIM-based network device from our trusted partners at T-Mobile.
"A joint offering between T-Mobile and Novatel, Ignite is a SIM-enabled solution..." A joint offering between T-Mobile and Novatel, Ignite is a SIM-enabled solution designed to make sure you are able to continuously service your customers, even in the event of a wired network outage at your store. Applications include failover for your Point-of-Sale (POS) system and backup for your activation portal, TSP connections, and anything else that needs data to survive! Think about it: How many times have you had to turn customers away, tell them to come back later, or simply miss a sale because your store's network connection went down? Ignite can help solve that problem with immediate and dedicated connectivity. Priced at around $40 per month, Ignite is easy to install and provides you with up to 10GB per month of backup/failover connectivity. In fact, you can even use it as a primary network device with up to 3GB of data per unit per month! This is great for hard-to-reach applications (say, kiosks or digital signage) or even locations that may not receive the best service from your telco or cable provider! Ignite is available in USB-powered and DC/ Battery-powered versions. The unit is portable, with dimensions of only 3" x 2" x 1/2"! It can be connected to nearly every network-enabled system and usually sets up in minutes. For a full list of Ignite specifications, service pricing and more, please email fwinsidesales@nvtl.com and mention that you read about Ignite in the Ultra Mobile Activate Newsletter!
JANUARY 2017
U LT R A & U N I V I S I O N
spiffs 50 Spiff!
For Activating Plans $44 and up $15 spiff for new activations, plus earn an additional $15 spiff after the second month recharge, and an additional $20 spiff after the third month recharge.
40 Spiff!
For Activating the $39 Plan $15 spiff for new activations, plus earn an additional $15 spiff after the second month recharge, and an additional $10 spiff after the third month recharge.
30 Spiff!
For Activating the $24, $29 & $34 Plan $15 spiff for new activations, plus earn an additional $10 spiff after the second month recharge, and an additional $5 spiff after the third month recharge.
30 Spiff!
For Activating the $19 Plan $10 spiff for new activations, plus earn an additional $10 spiff after the second month recharge, and an additional $10 spiff after the third month recharge.
$ $ $ N
EW
!
$
EARN UP TO 6% LIFETIME RESIDUAL: Retailer Residual (for both Ultra
and Univision) is 3% and an additional 3% Residual if customer is put on Auto-Recharge at time of activation – for a total of 6%. See Retailer Spiff FAQs on UltraAgents.com.
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RETAILER PROFILE:
JIMMY TRUONG SUNSHINE MOBILE
S A N TA A N A , C A
WHAT LED YOU TO THE DECISION TO START YOUR BUSINESS?
I worked in a cell shop for over 20 years and enjoyed it, so I decided to use all the knowledge I'd gained on the job and open a shop of my own.
IF YOU ARE FOREIGN-BORN, DESCRIBE YOUR JOURNEY TO THE US. I came over here from Vietnam on August 14, 1986, at the age of 17. I've lived in California ever since! WHAT HAVE BEEN YOUR BIGGEST CHALLENGES AT WORK?
JANUARY 2017
Explaining service of networks to customers can be challenging at times.
Not only does Ultra Mobile offer great customer service, the hold time on the phone is always short!
WHAT HAVE BEEN YOUR BIGGEST OPPORTUNITIES?
DO YOU COLLECT ANYTHING?
A great promotional deal never fails to bring more opportunities for business!
SINCE ENTERING THIS INDUSTRY, WHAT'S THE BIGGEST CHANGE YOU'VE SEEN? The biggest change I've seen is the evolution of the phones themselves. From flip phones to razors to smartphones, the changes to the equipment over the years have been amazing.
IF YOU COULD GO BACK IN TIME TO YOUR FIRST DAY ON THE JOB, WHAT ADVICE WOULD YOU GIVE YOURSELF? If you wanna have your own business, you need to work hard!
WHICH COUNTRIES ARE CALLED THE MOST BY YOUR CUSTOMERS? Vietnam, Laos, Korea, and Spain are at the top of the list for my customers.
WHAT'S THE BEST PART WORKING WITH ULTRA?
ABOUT
I collect Buddha statues.
ARE YOU A SPORTS FAN? Yes – I like basketball and I'm a big Lakers fan!
WHAT'S YOUR FAVORITE FOOD? I love a good steak, especially when it's a fillet at Morton's!
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ULTRA PROFILE:
DANIEL KIM
SOFTWARE DEVELOPEMENT ENGINEER F E AT U R I N G T H E E N G I N E E R I N G T E A M
JANUARY 2017
HOW LONG HAVE YOU BEEN AN ULTRA? I have been here for 10 very fast and exciting months.
WHAT DO YOU SEE AS THE BIGGEST TECHNOLOGY CHALLENGE/OPPORTUNITY FOR ULTRA? I feel that Ultra is a technology company in telecom's clothing. I believe that our founders used technology as the disruptive item to provide value to our customers, our Retailers and our end users. Our team’s goal is to continue this vision and understand that the software we make should be created with the end users in mind at all times.
THERE ARE LOTS OF TECH COMPANIES IN SOUTHERN CALIFORNIA. HOW DO YOU COMPETE TO GET THE BEST TALENT ON YOUR TEAM? What top talent seeks, and what makes existing talent happy, are actually the same four items: the ability to work on exciting products, the ability to work with exciting technology, the ability to have ownership and freedom in creativity for developing technology, and an understanding that what we create has an impact on our users. It is my job to make sure we offer the correct environment that promotes the items
above, both to our new prospects and to our existing team members.
AS OF TODAY, WHAT ARE YOU MOST PROUD OF BUILDING AT ULTRA? A fantastic team! I really can’t say enough good things about the group of people I work with.
TIME FOR SOME PERSONAL QUESTIONS: IN THE SPIRIT OF THE SEASON, DESCRIBE THE GREATEST NEW YEAR'S EVE YOU'VE EVER HAD. My greatest New Year's Eve was December 31, 1999. I was a junior engineer working in San Francisco and truly believed that Y2K was going to lead to the end of modern civilization – power plants exploding, airplanes falling from the skies, etc. I lived that day like it would be the last day of my life. Consequently, my worst New Year's Day was Jan 1, 2000.
WHAT'S YOUR FAVORITE THING TO DO WHEN THE WEATHER IS PERFECT? I wish I could say I ride my motorcycle, my mountain bike, or my road bike. What I actually do is sit inside and read books, play video games, or yell at the neighbor’s kids to get off my lawn. continued on page 12
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IMAGINE YOU'VE BEEN KIDNAPPED BY BAD GUYS, BUT YOU HAVE THE ABILITY TO CALL UPON ANY FICTIONAL CHARACTER TO COME RESCUE YOU. WHO'S IT GOING TO BE? I would love to see the cast of Glee come and rescue me but fail horrifically, in perfect three-part harmony.
FEATURING
THE ENGINEERING TEAM Andrew Doh Kriss Encarguez Richard Yarger Cameron Berlino Alex Swiontek Bradford Ayres Linh-Nam Vu Jason Janisch Alex Sun Lokesh Thumba
Not Pictured: Eric Aaltonen Ted Zlatanov Eric Newman Justin Shute
JANUARY 2017
IN THE NEWS Data My Way™ Getting Noticed! // We're getting lots of coverage about our innovative new Data My Way capabilities! TO READ MORE, PLEASE CLICK ON THE FOLLOWING LINKS: Digital Trends (14+ million monthly visitors): http://www.digitaltrends.com/mobile/ultra-mobile-throttling/
Wireless Week (53+ thousand visitors) https://www.wirelessweek.com/news/2016/12/ultra-mobiles-data-my-way-lets-customers-picktheir-own-loading-speeds
Phone Arena (26 million monthly visitors) http://www.phonearena.com/news/Ultra-Mobile-outs-Data-My-Way-control-loading-speedsand-combat-those-pesky-autoplay-vids_id89277
Fierce Wireless (2 million subscribers) http://www.fiercewireless.com/wireless/new-ultra-mobile-feature-lets-users-manage-their-owndata-speeds
TET | VIETNAMESE NEW YEARS Tet, the Vietnamese New Year, falls on January 28… and Ultra's getting in on the celebration! There are two Tet festivals that are coming up soon in Southern California, and Ultra will have a booth at both of them. Be sure your customers are in the know about both of these great events – people who stop by the Ultra booth at either of these festivals will have chances to win some fantastic prizes, including an iPhone 7!
36TH ANNUAL UVSA OC TET FESTIVAL
40TH ANNUAL SAN JOSE TET FESTIVAL
Details: The Tet Festival of Southern California (Hoi Tet Sinh Vien) is recognized as the world's largest Vietnamese New Year Festival
Details: Tet festival with dragon dances, beauty pageants, fashion shows, a singing contest, free concerts, and comedy acts.
Date: January 27-29, 2017 Location: Orange County Fairgrounds in Costa Mesa, CA
Dates: February 11 and 12, 2017 Location: Santa Clara County Fairgrounds
Attendees: 250,000+
Attendees: 30,000+
Cover Story Recap Here's a quick recap of all the new features* in our jam-packed cover story! •D ouble the Destinations! Our $19, $29, $34, and $45 Plans now get 60+ Unlimited Destinations [LINK TO PDF] on Ultra and 14 Unlimited Destinations [CLICK HERE] on Univision
• Double the Data with DataXtra! Subscribers on the Ultra or Univision
$29 get 1 GB of 3G data after all of their 4G has been used, and subscribers on a currently-sold plan that's $34 or more per month will get 2GB of 3G data. (Please note: Once a subscriber has used all of their 3G data, their data will be throttled.)
• Univision $45 Plan now with 7GB High-Speed Data • New Ultra $45 Plan • Ultra and Univision $24 Plan now with 500MB • Data My Way TM all subs who joined before September 1, 2016 are being automatically shifted to "Optimized" speed
• New Ultra and Univision $49 plan (the same features as the $54 plan, only less expensive)
• Discontinuing $39, $44, and $54 plan options for Ultra and Univision • New $30 SPIFF For Activating the New $19 Plan *New features effective January 5, 2017
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JANUARY 2017
RETAILER SUPPORT Both Ultra and Univision brands are supported by our incredible Retailer Support (RSR) Team. Our trained staff strives for one-call resolution while providing technical assistance, as well as general support. We also provide Retailer tools to assist customers directly on UltraAgents.com via the ‘Manage Subscribers’ tab.
RETAILER SUPPORT CAN BE REACHED AT : 855.664.6638
To better serve our Retailers and Customers, we’ve updated our Care Hours for 2017 (effective January 1, 2017). NEW RETAILER SUPPORT HOURS : English: 6:00a - 6:00p PST / 9:00a - 9:00p EST Spanish (Press 2): 6:00a - 6:00p PST / 9:00a - 9:00p EST Chinese (Press 3): 6:00a - 6:00p PST / 9:00a - 9:00p EST
CUSTOMER SERVICE : Please share our Customer Service number with your customers should they wish to speak with a Care Representative who can provide account support. Ultra Mobile Customer Service can be reached at 888-777-0446 or by dialing 611 from their mobile phone. Univision Mobile Customer Service can be reached at 855-616-9530 or by dialing 611 from their mobile phone.