11. Security of insurers
We will endeavour to check the financial security of all insurers. We will do this by using industry rating agencies information, where it is available. However, we cannot guarantee the future solvency of any insurer we place your business with.
12. Payment to third parties
Where we need to transfer client money to another broker or settlement agent, for the purpose of effecting a transaction on your behalf, we remain responsible to you for that money.
This may include transfer to brokers and settlement agents outside of the UK, where the legal and regulatory regime may be different from that of the UK. In the event of a failure of that broker or settlement agent, this money may be treated in a different manner from that which would apply if the money were held in the UK. You may notify us if you do not wish your money to be passed to a broker or settlement agent in a particular country, however, this could affect the cover arranged and if this results in a policy being cancelled you would be liable for the payment for the period the cover was in force.
13. Documentation
We will issue policy documentation to you in a timely manner and as soon as reasonably possible.
You must comply with the terms and conditions of your insurance policy. This applies especially to any terms described as ‘warranties’ or ‘conditions precedent to liability’. If you fail to comply with all terms, it could result in your policy being cancelled or claims not being paid.
Your insurance policy may create ongoing duties for you. These are things which you must do or continue to do.
For example:
• Your policy may create a duty on you to tell us of any change in circumstance that the insurers may regard as important to the ongoing insurance arrangements. If you are unsure if something is important you should tell us.
• For policies falling in scope of the FCA rules for Multi-Occupancy Building Insurance, the associated Leaseholder Disclosure Document will be passed to you as soon as reasonably practicable after conclusion of the contract and will include a Summary of Cover along with information relating to Pricing, Remuneration, Placing and Shopping around and any Conflicts of Interest. It is your responsibility to ensure that each Leaseholder receives a copy of the Leaseholder Pack.
We will send you your policy documentation, including your policy wording and certificate (if applicable) once we receive from insurers. If there is a delay, you can ask us to send you a specimen or standard policy.
We strongly advise employers to keep a complete record of their Employers’ Liability insurance. This is because some diseases can appear decades after exposure to their cause. This means that former or current employees may decide to make a claim a long time after the period during which they were exposed to the cause of their illness.
When policy documents are issued to you, we strongly advise you to read them carefully. This is because the policy wording, the policy schedule and any certificate of insurance are the basis of the
Registered Office: St. David's Court, Union Street, Wolverhampton, WV1 3JE. Registered in England and Wales. Company Registration No. 03874789. Residentsline is a trading style of Residentsline Limited which is authorised and regulated by the Financial Conduct Authority Firm Reference Number 305998.
30. Setting sums insured, policy estimates and indemnity values
It is always your responsibility to tell us (or your insurer) the sums insured and/or indemnity values and/or policy estimates you want to have for your policy(ies). This is because insurers will rely on this information when deciding on the policy terms and premiums to apply to your policy. If you are underinsured, or have mis-stated policy estimates, insurers may not pay a claim in full or in part.
31. Committal to terms
This agreement shall become effective between both parties when cover is taken out and supersedes all previous agreements whether oral or written.
32. Termination of this agreement
You may cancel these Terms of Business with us at any time. If you do so, we will continue to be entitled to receive any fees or commissions payable. We reserve the right to resign as your broker. If policies are to be cancelled, you will be given notice in accordance with the terms of the insurance policy(ies). We will continue to fulfil any outstanding regulatory responsibilities to you following termination of these Terms of Business.
33. General
Each of our rights or remedies is without prejudice to any other right or remedy we may have whether under a contract or not. You are responsible for your compliance with applicable laws. If we suffer financial loss because of your failure to adhere to applicable laws, we may pursue damages to the extent of the loss. Our failure or delay in enforcing (in full or part) any provision of this contract will not be construed as a waiver of any of our rights under this contract.
34. Confidentiality
We agree to keep all information provided by you to us confidential, save that you authorise us to:
a. disclose such information to insurers and their agents for the purposes of obtaining insurance quotations for you, placing insurance on your behalf and all other matters relating to your insurances, including the making of claims;
b. share such information with our own insurers and professional advisors on terms that preserve confidentiality or where we are required by law or by order of the court to disclose such confidential information.
However, we will not be bound to keep any information confidential where it is or becomes in the public domain, it was already known to us or becomes known to us independently of you, or if you give us permission to disclose such information.
35. Severability
If any part of these Terms of Business is or becomes illegal, invalid or unenforceable then that part shall be deemed to be removed from these Terms of Business and shall not in any way affect the legality, validity or enforceability of the remaining Terms of Business.
36. Waiver
Your rights and our rights under these Terms of Business may be waived only if specifically agreed in writing by you and us.
Date of publication: 07/04/2026
Registered Office: St. David's Court, Union Street, Wolverhampton, WV1 3JE. Registered in England and Wales. Company Registration No. 03874789. Residentsline is a trading style of Residentsline Limited which is authorised and regulated by the Financial Conduct Authority Firm Reference Number 305998.