Privacy Notice - PIB GROUP Limited This Privacy Notice provides details of the personal data we collect from you, what we do with it, how you might access it and who it might be shared with. Our Contact Information and Data Protection Officer Residentsline Limited is a subsidiary of PIB Group Limited Our Data Protection Officer can be contacted directly here: Data Protection Officer PIB Group Limited 1 Minster Court Mincing Lane London, EC3R 7AA dpo@pib-insurance.com 0330 058 9700
What we do with your personal data We process your personal data only for the purpose for which it is collected. If you use our services or request information, we collect your personal data for use by PIB Group Limited and subsidiary companies. We use this personal data for the provision of information and services or the performance of the contract. We may use your personal data for other similar purposes, including marketing, web analytics and communications, but that will only occur if we have your consent or where, as a current or previous user of our services, we rely on a legitimate interest justification for doing so. You have a right at any time to stop us from contacting you for marketing purposes. Please contact us to do so - see above. The way insurance works means that, If you have a contractual or service relationship with us, your information may be shared with, and used by, a number of third parties in the insurance or risk sector; for example, insurers, agents or brokers, reinsurers, loss adjusters, insurance and benefits platforms, sub-contractors, specific service providers, claim management companies, credit reference agencies, regulators, law enforcement agencies, fraud and crime prevention and detection agencies and compulsory insurance databases. To improve our services, we also occasionally, and optionally, ask our clients to undertake surveys and polls and provide reviews. To do this we use specific service providers. We will only disclose your personal information in connection with the contract or service that we provide and to the extent required or permitted by law. The personal information we have collected from you may be shared with fraud prevention agencies who will use it to prevent fraud and moneylaundering and to verify your identity. If fraud is detected, you could be refused certain services, finance, or employment. Your data will be held securely in the UK and the EEA. Any other data processing outside of these geographical areas will be undertaken only in locations that are covered by UK data protection adequacy regulations or where UK GDPR compliant appropriate safeguards are in place. More detailed information on how the Insurance market works and transfers data, is available from the London Insurance Market Core Uses Information Notice available here: https://www.pibgroup.co.uk/core-uses )
What personal data do we collect? The personal data we collect depends on whether you just visit our website or use our services. If you visit our website, you do not need to provide us with any personal data. However, your browser transmits some data automatically, such as the date and time of your visit, your browser type, your operating system, the last web page you visited and your IP address. If you use our services, personal data is required to fulfil the requirements of a contractual or service relationship, which may exist between you and our organisation. We will also grant access to relevant personal data to our staff for example to provide training, to provide staff development, and to develop our platforms and services. This is on the basis that this in both our mutual legitimate interests to improve our services and your customer experience. However, we will ensure this is in a secure environment. In addition, special categories of personal data such as data about your health and criminal convictions may be collected and processed on an explicit consent or public interest basis if this is necessary. See the section below concerning special category and criminal offence data.