Privacy Policy Please take time to read this document carefully as it contains details of the basis on which we will process (collect, use, share, transfer) and store your information. You should show this notice to all parties related to this insurance arrangement. If you have given us information about someone else, you are deemed to have their permission to do so.
individual (e.g. their name, address of residence, communication and contact details, and other personal information such as a date of birth). Where relevant to do so we may also collect information relating to an individual, indirectly by reference to an identifier (e.g. an IP address, which is a unique number identifying your computer, laptop or similar portable device).
London Flats Insurance is a trading name of Residentsline Limited who are authorised and regulated by the Financial Conduct Authority: FRN 305998.
Where required and appropriate to so, we will also collect more sensitive personal information (such as details about an individual's motoring or criminal convictions, details of health, credit worthiness and other similarly sensitive information).
If you have any questions or need further information you can email info@residentsline.co.uk or write to our Compliance Department at 29 Waterloo Road, Wolverhampton, West Midlands WV1 4DJ. Use of Information We, Residentsline Limited, an insurance intermediary with whom you may have arranged your insurance will, at all times, treat all personally identifiable information strictly in accordance with The General Data Protection Regulations (GDPR) with effect from 25th May 2018. Data Controller and Data Processor We will ensure data is processed lawfully, fairly and in an open and transparent manner and ensure appropriate security measures are in place against unauthorised or unlawful processing or accidental loss, destruction or damage using appropriate technical or organisational measures. (Such as restricting access to key people within our organisation for certain aspects of your information; and periodically checking the level of security we apply to prevent unauthorised use, accidental loss, or misuse of your information). The contractual arrangements we have in place with our suppliers (e.g. Insurance Companies, our Client Database software provider, and similar providers of services to us, including other third-party companies who use our services), are governed by and shall be deemed to operate strictly in accordance with the terms of such contracts. Importantly, from your perspective these contracts set out to define how data will be processed between us, including circumstances when we act as a processor or controller as is required by the GDPR. When acting as a controller of your data, we will, in certain circumstances determine the purposes and means of processing your data; in particular this will include the data processed by us as an agent of an insurer operating underwriting facilities and third parties who use the services of Residentsline Limited. Lawful Bases Collecting information about you When we collect information about individuals, we may collect personal data which may include a variety of information about an
London Flats Insurance is a trading name of Residentsline Limited who are authorised and regulated by the Financial Conduct Authority: FRN 305998. Registered in England & Wales CRN: 03874789. Registered Office: 29 Waterloo Road, Wolverhampton, England, WV1 4DJ.
In certain circumstances (e.g. when an Insurance Company or similar provider of services to us requires us to do so) we will collect information from a variety of different sources (e.g. publicly available sources, such as social media and networking sites; third-party databases generally available to the financial services sector, and the wider commerce and industry including, MGA's, Lloyd's of London, claims management firms, loss adjusters and or other suppliers appointed in the process of handling a claim or credit reference and similar agencies). This may include information from you regarding your past insurance policies and arrangements. Using information about you We will use information, including sensitive information, about individuals, and other parties related to Residentsline's insurance activities, because it is principally: a) necessary for the performance of or to take steps for an individual to enter into a contract of insurance; or b) it is necessary for compliance with a legal obligation; or c) it is necessary to protect the vital interests of a data subject or another person; and, d) necessary for our own legitimate interests or those of other controllers or third parties (e.g. to search at credit reference agencies, monitor e-mails, calls and other communications or for market research, analysis and developing statistics) except where such interests are overridden by the interests, rights or freedoms of the data subject. These bases include; providing an insurance quotation, arranging and placement of a policy or underwriting facility, and providing administration through-out the lifecycle of an insurance arrangement as well as supporting you with a claim within the remit of our contract with your Insurer. In certain circumstances, such as when a quotation is requested, or changes are made to an existing policy or at each renewal of an insurance arrangement, any or all of our group companies assessment may involve an automated decision to determine whether we are able to provide an insurance arrangement.
0207 993 3034 info@londonflatsinsurance.co.uk www.londonflatsinsurance.co.uk