International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Vol. 7, Issue 2, pp: (122-130), Month: October 2019 - March 2020, Available at: www.researchpublish.com
THE MODERATING EFFECT OF ENTREPRENEURIAL ORIENTATION ON THE RELATIONSHIP BETWEEN STRATEGY IMPLEMENTATION AND SERVICE DELIVERY IN COUNTY GOVERNMENTS IN NORTH RIFT, KENYA 1
Kolil Simon, 2Ondiek B. Alala, 3Manyasi Janet
Phd Student1 and Lecturer23, Department of Accounting and Finance, Department of Management Science, School of Business and Economics, Masinde Muliro University of Science and Technology, P.O. BOX 190-50100 Kakamega, Kenya Email: simonkolil@yahoo.com, ondiekalala@yahoo.com
Abstract: Service delivery is a key responsibility of any government to its citizens. County governments are better placed to provide services to the citizens at the local level. The county government’s strategic plan outlines its strategy to provide quality services. However, complains on the quality of services provided are common among the citizens. The objective of this study is to analyze the moderating effect of entrepreneurial orientation on the relationship between strategy implementation and service delivery in county governments. The data was collected using questionnaires and interview schedule from a sample of 180 employees selected by stratified sampling. The data was analyzed by correlation and regression analysis. The study revealed that entrepreneurial orientation moderated the relationship between strategy implementation and service delivery by increasing the contribution of strategy implementation to service delivery by 6%. Regression analysis revealed that the moderating effect was statistically significant. Keywords: Strategy implementation, Service delivery, Entrepreneurial orientation.
1. INTRODUCTION All around the world local governments are seeking better ways of achieving local economic development and improving the lives of their citizens. This is as a result of increased democratic reforms with transformations taking place in the global economy. These changes have brought about challenges, opportunities and responsibility to the local governments to work together to improve the livelihoods of their citizens, (United Nations, 2005). In Turkey, the local authorities have attempted to separate public policy making and service delivery and in the process move away from the traditional public administration models to more strategic approach. (Andrews, Beynon & Genc, 2017). In South Africa, local governments are considered a key part of the reconstruction and development in the country. The government has endevoured to grow the economy by ensuring a responsive, accountable, effective and efficient local government system. The local government system in South Africa faced challenges that included capacity and skills constrains, weak intergovernmental support and oversight and issues associated with inter-governmental fiscal system.
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