International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Vol. 7, Issue 2, pp: (964-972), Month: October 2019 - March 2020, Available at: www.researchpublish.com
The Effect of Transactional Leadership Style, Motivation, and Organizational Commitment on Organizational Citizenship Behavior I Putu Andy Mahendra1, I Gusti Ayu Dewi Adnyani2 1,2 1,2
Udayana University
Faculty of Economics and Bussiness, Bali, Indonesia
Abstract: Human resources are a very important element in running a company. Even in today's digital era, the role of humans is irreplaceable. Humans, in an organization carry out their functions both as leaders and employees. This study aims to explain the influence of transactional leadership style, motivation, and organizational commitment to organizational citizenship behavior at PT. FIF. This research was conducted at PT. FIF having its address at Jalan Mahendradata No. 701, Denpasar. Data collection was carried out through the distribution of questionnaires and the samples used in this study were 53 people. The determination of the sample of this study uses nonprobability sampling with the technique taken is saturation sampling. The analytical tool used in this study is Partial Least Square (PLS). The results of this study indicate that the transactional leadership style, motivation, and organizational commitment have a positive and significant effect on organizational citizenship behavior. Based on the results of the study, it is suggested to companies to increase the average level of transactional leadership style, motivation and organizational commitment, the company PT.FIF Denpasar is expected to increase trust, with leaders and employees participating in consultations on problems faced by the company. Keywords: Transactional Leadership Style, Motivation, Organizational Commitment, Organizational Citizenship Behavior.
I. INTRODUCTION The company is an organization consisting of a group of people who work to achieve the goals of the company. Every company certainly requires resources to work to achieve its goals. There are several types of resources, namely human resources, natural resources, and capital resources. Human resources are a very important element in running a company. Even in today's digital era, the role of humans is irreplaceable. Humans, in an organization carry out their functions both as leaders and employees. Therefore, the role of human resources is no less important than other resources. Humans, as thinkers can not be separated from the ability to think. In various activities, humans will always use their minds and minds to respond to what they are going through, including doing work in the company. In companies, there is a term that is often referred to as Organizational Citizenship Behavior (OCB). According to Organ (1988), Organizational Citizenship Behavior is individual behavior that is free, directly or explicitly not recognized in a formal reward system, and which in the aggregate is able to increase the effectiveness of the functioning of the organization. In short, Organizational Citizenship Behavior can be interpreted as an employee's willingness to perform tasks outside of his main duties. If many are implementing Organizational Citizenship Behavior well, it is predicted that the company will experience progress, because most employees are able to work in totality. Some cases in various companies, Organizational Citizenship Behavior is sometimes underdeveloped by employees. Data from PT. Federal International Finannce (FIF) Denpasar branch for example. The results of observations from data on the responses of 20 employees who were randomly selected regarding their responses about doing work that was outside their
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