ISSN 2348-3156 (Print) International Journal of Social Science and Humanities Research ISSN 2348-3164 (online) Vol. 10, Issue 3, pp: (50-61), Month: July - September 2022, Available at: www.researchpublish.com
Stress Management on Factors Affecting the Frontline Hospitality Employees in City of Dreams Hotel, Manila 1
Mary Joy M. Pialago, 2Louis Andrei E. Rodrigo, 3Dominic Arthur M. Tolentino, 4 Ms. Mae Casiles 1,2,3
Research Scholar, 4Adviser
De La Salle University – Dasmariñas Dasmariñas, Cavite, Philippines DOI: https://doi.org/10.5281/zenodo.6831711
Published Date: 14-July-2022
Abstract: Stress creates a negative reaction to situations happening in an environment. Identifying the factors that triggers stress helps in creating a solution in which stress can be properly handled by individuals at any given time. Development of stress management program is formulated by identifying the different stressors in which the respondents has given the researchers. Front of the house hospitality employees often encounters stress triggers due to various factors. Insufficiency of research on identifying the different stress factors on frontline hospitality employees necessitate the direction of this research. This paper analyzed responses of the front of the house hospitality employees of the City of Dream Hotel in Manila regarding the different stress factors that the respondents encounter to formulate a stress management program. Furthermore, this study made use of a researcher-made online questionnaire which was administered to 50 respondents in different departments that encounters hotel guests face to face. The results showcase that the respondents have variety of factors triggering stress affecting the respondents. This implies that the stress management program created to tackle the different problems, is to create positive reinforcement to the different factors that triggers stress to the respondents. Keywords: Stress Management, Factors of Stress, Front of the house Hospitality.
I. INTRODUCTION Stress is physical and physiological reaction to a surrounding, and it is caused by events in the workplace. (Hameed, 2019; Luqman, 2019; Rasheed, 2019; Yousaf, 2019). This shows that stress is a serious problem especially in a working environment that pulls the quality of the work force down. (Jaganath, 2019). Stress causes friction at work that is often unreasoned well that comes when employees’ expectations aren’t met with the company’s, which disconnects them, it is detrimental to morale that leads do poor productivity. (Rappler, 2016). Occupational stress has a negative effect when it comes on providing customer service and satisfaction. (Akgunduz, 2015).One of the important. Every work force can be stressed with various factors that pulls the quality of work from high to low which translates to poor service. (Goel, 2017; Rao, 2017). Strong mental health can overcome negative effects of stress to different situations. (Jung, 2016; Yoon, 2016). People can easily feel and conclude that they are stress. Every people encounter different problems and struggles that can be their stressors. But stress is a natural reaction to life experiences. From our everyday situations from work, family, love, and even to ourselves can trigger stress. Stress is physical and physiological reaction to a surrounding, and it is caused by events in the workplace. The person can feel headaches, fatigue, indigestion, ulcers, strokes, and heart attacks. (Hameed, 2019; Luqman, 2019; Rasheed, 2019; Yousaf, 2019).
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