ISSN 2348-1196 (print) International Journal of Computer Science and Information Technology Research ISSN 2348-120X (online) Vol. 10, Issue 3, pp: (45-49), Month: July - September 2022, Available at: www.researchpublish.com
Problem Solving Through Emerging Technologies Ahmad Issam Alzahed Saudi Author Problem Management Unit, Dhahran, Saudi Arabia DOI: https://doi.org/10.5281/zenodo.7050274
Published Date: 05-September-2022
Abstract: This article offers a discussion of the overall role of problem management process among emerging technologies when companies attempt to solve problems that affect their revenue and profit streams. The findings of this study have shown that different technologies that have emerged over the past decade have helped companies solve problems that might be significantly harder to solve if the firm simply depended upon humans. Technologies such as Artificial Intelligence (AI) and Predictive Analytics (PA) have been especially helpful. AI can support companies become proactive to solve problems before they have become financially or technically problematic. The employment of PA can support companies predict patterns for potential technical issues and/or even predict customers’ future performance in terms of what they will buy, based on what they have already bought. The advantage of such analytics is not just for problem-solving but also to delight customers and provide better services. For the future, companies shall improve in the competency of matching up the current problem with the technology best designed to solve such a problem. Keywords: Problem Solving Process, Information Technology Service Management, Internet of Things (IoT), Predictive Analytics, Artificial Intelligence, 4th Industrial Revolution, Public Onchain Database, Metadata, Augmented Reality.
I. INTRODUCTION The nature of this study’s research encompasses a discussion of the new technologies that the workforce have at their disposal to aid in problem solving. The purpose of this research is to highlight clearly the many advantages associated with the new digital transformation engendered by constant and consistent technological advances. This study fills in the gap left by previous studies, which covered similar topics, but did not delineate the specific benefits related to how the digitization era will aid in the problem-solving aspect of a contemporary workplaces. The Deloitte (Greenwood, Solly and Robertson 2021) provides the pandemic-related advantage of digitization for the workplace, and offers impressive information on the historical digitization over the past century, but it does not explain specific examples of contemporary technologies and how they help magnify the productivity in current workplaces [1]. This paper will highlight the details on how optimistic the industry should be due to the new advances entering the collective workplace. Kumar (2022) has found that McDonalds is using artificial intelligence to help streamline its drive-in process in light of staff shortages [2]. McAfee and Brynjolfsson (2012) wrote several years ago very helpfully on big data, and they used the example of online bookstores and data provided by customer purchases [3]. However, the paper will provide more depth and offered similar detailed information on a variety of technologies since 2012.
II. ANALYSIS OF TECHNOLOGIES AND PROCESSES A. Proactive rather than passive problem management The ‘problem’ associated with the new digitization of data only becomes a problem if the process is not followed efficiently. As the University of California (2014) states, the process can admittedly be complicated [4]. The first step of the problem management process is ascertaining what the fundamental cause of the problem under discussion actually is. Part of the
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