ISSN 2348-1196 (print) International Journal of Computer Science and Information Technology Research ISSN 2348-120X (online) Vol. 9, Issue 1, pp: (65-74), Month: January - March 2021, Available at: www.researchpublish.com
E-Government Services for Sustainable Development: The Challenges and Strategies of Implementing E-Government in Bangladesh Abdullah Al Mamun*1, Sayful Islam2, Md. Arifuzzaman3, Mohd. Adam Bin Suhaimi4 1, 4 2
Department of Islamic Revealed Knowledge and Human Sciences 3
1, 2, 3, 4
Department of Information Technology
Department of Economics and Management Sciences
International Islamic University Malaysia, Gombak, Kuala Lumpur, Malaysia
Author email id: a_almamun85@yahoo.com*1, sayfulislam360@gmail.com2, shemon602@gmail.com3, adam@iium.edu.my4
Abstract: The nature of good governance in a wide range of government operations lies in the successful implementation of e-governance. In order to make public works open and efficient, to increase government efficiency, accountability and boost service delivery and public participation in all aspects of government operations, e-Governance is mandatory. The Bangladesh E-Government Index is very poor compared with the SAARC countries. Bangladesh has many barriers to introducing the system for E-Government in Bangladesh. In today's digital and ICT-based world, it is hard to have good governance without e-government. The goal of this study is to examine the performance of the implementation of the Bangladesh e-government, recognize some of the challenges and suggest some of the likely ways of overcoming them. The difficulties arise from a change of government strategy with a change of government, a lack of sufficient skilled, well-trained human resources, adequate budgets for such a capital-intensive project to be implemented, etc. The situation can, however, be altered by taking the necessary steps, such as political consensus, the creation of human capital, the penetration of ICT and a proper long-term plan to implement e-government in Bangladesh. Keywords: E-Government, ICT Infrastructure, Online Service Index, e-Participation Index, Public Service, Sustainable Development, Bangladesh.
I. INTRODUCTION In order to create a citizen-centric, more open and more responsive government system, governments around the world have begun to resort to newly discovered information and communication technology (ICT). Accessible ICT infrastructural facilities and the ability of the government to adopt e-governance have already succeeded in e-government programs around the developed world (Robins & Burn, 2001). Although steps have been taken by some developing countries in this context, the benchmarks for reforming their system of governance and related effects are often shortlived. In this regard, a number of challenges remain that need to be identified and addressed by developed countries in the implementation of e-government goals. With the widespread use of ICT, the difference between developed and developing countries is rising, and the divide is increasing day by day. In developed countries, the rate of growth is much greater than in developing countries. Through developing IT infrastructure growth, policy reform, change management, the reshaping of business structures, etc., ICT is used by developing countries around the world to achieve maximum value. As a result, developing countries are unable to keep pace with developed countries, nor can they sustain a steady gap. But in order to alter their age and ICT lifestyles, it is time for developing countries to turn around (Hassan, M. R, 2013). Countries without improved resource levels, such as Bangladesh, can expect social and economic growth to accelerate if they are able to develop awareness which, combined with adequate ICT-related technologies, will allow knowledge-based economies to be implemented effectively. It is expected that only the use of ICT in the functioning of the government can bring about a significant transformation in this area.
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