ISSN 2348-1196 (print) International Journal of Computer Science and Information Technology Research ISSN 2348-120X (online) Vol. 8, Issue 3, pp: (218-222), Month: July - September 2020, Available at: www.researchpublish.com
The Impact of Covid-19 on Customer Usage of E-Wallet in Indonesia Ramdhan Suseto1, Noor Azizah Binti Mohamadali2 An International Islamic University Malaysia, Kuala Lumpur, Malaysia12 Authors Email: ramdhansuseto@gmail.com1 nazizah@iium.edu.my2
Abstract: The impact of the covid-19 pandemic greatly affected the Indonesian economy, is it predicted that the growth only reaches around 2,5%. During this time customer need to avoid physical contact with each other’s, so the only alternative is using digital transaction. The usage of e-wallet is very easy, and it is also making customer using less cash. This paper offers qualitative result of customer behavior using e-wallet in this pandemic. Nowadays people tend to use online shopping and using e-wallet as payment method rather than using cash. Even to prevent the spread of covid-19 virus the use of online shopping application surge by 300%. Keywords: Covid-19, E-wallet, Online Shopping, E-commerce, Indonesia.
I. INTRODUCTION Indonesia is currently facing a national disaster in the form of a covid-19 pandemic. The spread of covid-19 is recorded to be very fast and massive in Indonesia and today adding 1,385 people that positive having corona virus in Indonesia totals 57.770 people[1]. Pandemic covid-19 is presumably not only affecting health, but also the global economy, including Indonesia. In response, Finance Minister Sri Mulyani said that covid-19 will worsen the Indonesian economy, even economic growth predicted to grow only 2.5%[2] which can be seen in Figure 1.
Fig. 1: Stock price indices[3]
Page | 218 Research Publish Journals