ISSN 2348-1196 (print) International Journal of Computer Science and Information Technology Research ISSN 2348-120X (online) Vol. 8, Issue 3, pp: (24-38), Month: July - September 2020, Available at: www.researchpublish.com
Scan&Go Conceptual Digital Business Model: QR-Code Vending Machine 1
Asif Mahmud Chowdhury, 2Mujib Mehran, 3Abrar Salah Mohammed Al-Mohamadi, 4 Abdul Rahman Ahmad Dahlan
1,2,3,4
Department of Information System, Kulliyyah of Information and Communication Technology, International Islamic University Malaysia
Abstract: The objective of the paper is to propose and introduce a system, a mobile application-based platform called "Scan&Go”, enables the user who have problems in paying cash while using vending machines. Furthermore, "Scan&Go" aims to accomplish part of the Sustainable Development Goal 8 i.e. Decent Work and Economic Growth. The system will provide a connecting digital platform between donor & B40 people, where donors will be able to donate directly to the B40 people. The Design Thinking methodology is adapted for this paper which is to understand the key problems, ideation of possible solution options, validation of options by customer segments, and to suggest a conceptual solution. This includes conducting literature review and benchmark, conducting interviews using the business modeling tools i.e. the nine blocks of Business Model Canvas (BMC), Value Proposition Canvas (VPC), Environment Map (EM), and Strategy Canvas. In this paper, also we presented our literature review findings, as well as proposal of Business Model for Scan&Go – in the of Business Model Canvas (BMC), Value Proposition Canvas (VPC), Environment Map, and strategy canvas. Survey with potential customers has been made to validate the initial BMC/VPC. This paper offers a validated conceptual business model of a digital platform/apps, called Scan&Go, with focus on improving the experience of vending machine consumers in making cash-less transactions anywhere anytime for the purchasing of coffee or other convenience goods. Keywords: Cashless, Vending machine, Coffee, Business Model Canvas, Value Proposition Design, Environment Map.
I. INTRODUCTION AND BACKGROUND QR code payment method is increasing day by day in every sector of daily billing system [1]. People find it easier to pay with virtual cash instead of real cash. Mobile has become part and parcel of our life. While going out we might forget everything, but it rarely happens that we left mobile in the house. Which is making people more stoop to cashless payment. According to Jacobs (2018) ―Over the last 15 years, mobile payments in China have grown into a $16 trillion market dominated by China’s two biggest tech giants – Tencent and Alibaba.‖ We are living in the world where every minute is expensive especially during the working hour [2]. Early morning, most of the working people have a habit of drinking coffee and light breakfast [3] [4]. However, due to their rush most of the time they miss it [5]. So, we come up with the idea to place vending machines near around busy places where people can easily scan QR code with our application to buy coffee and light foods. Instant customer response would be the priority for us to assure the best service. In the era of modern technology, people find ways to make life less complicated [2]. People prefer vending machines for its business. However, the payment method of vending machines has not been updated with the technology flow [6]. Moreover, the complicated cash payment system discourages consumers from using it [6]. For example, sometimes their money gets stuck in the machine which causes money loss. Also, sometimes machines keep rejecting the cash repeatedly which kills time of the consumers. We will bring up a new system which can save people’s time and money while using vending machines by providing quality coffees and snacks. Which will ease the payment complication of the consumer. This mobile application is developing for people of all ages. The users could be the workers, students, family and tourists.
Page | 24 Research Publish Journals