ISSN 2348-1218 (print) International Journal of Interdisciplinary Research and Innovations ISSN 2348-1226 (online) Vol. 8, Issue 2, pp: (31-49), Month: April - June 2020, Available at: www.researchpublish.com
The Association between Demographic Characteristics and Job Satisfaction among Hospital Staff Dr. David Augustine Bull DBA, Ph.D., M.B.A., M.Sc., B.Sc. American InterContinental University School of Business Email: dbull2@aiuniv.edu
Abstract: The association between demographic characteristics and Job Satisfaction Scores (JSS) was examined among 240 hospital staff. The population sample consisted of men and women, between the ages of 18 to 60 randomly selected from four different hospitals within the Southern region of the United States. The study was a descriptive correlational study guided by a positivist paradigm. Data was collected using the Spector (1997) Job Satisfaction Scale and a demographic survey designed by the researcher. Data analysis was enabled by SPSS 25 to identify any association Total Job Satisfaction and demographic characteristics among hospital staff. Differences among staff in relation to job satisfaction facets based on demographic characteristics was also examined. Results of the Spearman Rank-Order Correlation revealed a significant negative correlation between age and Total Job satisfaction (TS); and generational categories and (TS) [1 – tailed]. However, a similar [2 – tailed] test failed to reveal any significant relationship among the variables. A post-hoc Kruskal-Wallis (KW) test of independent samples failed to reveal a significant difference between demographic characteristics and (TS), and individual JSS facets. Further investigation into clinical and nonclinical staff yielded similar results. Keywords: Staff, Job Satisfaction, Demographic Characteristics, Clinical, Nonclinical, Generational Categories.
I. INTRODUCTION Job satisfaction is a critical factor in employee retention in human capital management. In fact, many people would hardly leave their jobs to seek other opportunities if they are satisfied with their current jobs. The question then is, what is job satisfaction? Different experts have come up with definitions, all of which revolve around the same concept. Spector (1997) considered job satisfaction to be the degree to which people like or feel about their jobs. When employees like their jobs – they are satisfied with certain or all aspects of the job, but when they dislike their jobs – they are dissatisfied with certain aspects of their jobs. Job satisfaction or dissatisfaction is a common phenomenon among the workforce today and has emerged as a very significant variable in employee turnover, absenteeism, tardiness, and stress. For many employees, work is the central part of their lifestyle, so liking their jobs is critical for them. On contrast, employees may hate their jobs and would only work because they must in order to survive. The study of employee attitude towards work is very important in organizational behavior, more especially in the healthcare industry where employees deal with human lives. Many researchers have reported that a satisfied employee often performs better, stays longer on the job, refrains from absenteeism, and exhibits a better coworker relationship compared to a dissatisfied employee (Tawana, Barkhuizen, & du Plessis, 2019; Singh, 2017; Tinu, & Adeniji, 2015). In fact, communication and teamwork are more effective among satisfied workers resulting in higher productivity and efficiency. Mundt and Zakletskaia (2019) concluded that in order to
Page | 31 Research Publish Journals