ISSN 2348-3156 (Print) International Journal of Social Science and Humanities Research ISSN 2348-3164 (online) Vol. 10, Issue 3, pp: (151-164), Month: July - September 2022, Available at: www.researchpublish.com
Consumer Acceptance of Mobile Payment Technology: A Study among Foodservice Consumers in Selected Cities in the Province of Cavite Gabriel, Hans Darrel M.1, Talosig, Angelo Roven2, Villanueva, Joaquin3, Jeff Buenviaje4 1, 2, 3 12
Research scholar, 4Adviser
DE LA SALLE UNIVERSITY- DASMARIÑAS College of Tourism and Hospitality Management DOI: https://doi.org/10.5281/zenodo.6882067
Published Date: 22-July-2022
Abstract: Mobile Payment Technology is a critical determinant in consumers satisfaction. Foodservices often utilize technology as a value-added amenity to help promote differentiation and enhance consumers satisfaction. In these studies, researchers sufficed as confederates in this field of experiment. Numerous studies have focused on how different mobile payment technology act when consumers experience this kind of amenity. This research focuses on finding out if there is convenience among Filipino consumers experience among Foodservices in selected cities in the province of Cavite by measuring how it would be useful. With the information from the data of the researchers’ online survey, the researchers were able to find out what factors are affecting the receptiveness of males and females. The respondents of said research will be the Filipino consumers located in the selected cities in the province of Cavite. The researchers will be using a statistical descriptive method of research to gather the data necessary for said research. The collected data will then be processed by finding the standard deviation of each numerical value collected from the respondents so that the researchers may conclude on the data collected. The data collected will determine what factors contribute in the usefulness of an individual towards mobile payment technology. The data collected will also show what factors or situations may hinder from engaging in mobile payment technology. Keywords: Mobile payment technology, Consumer satisfaction, Experiences, Filipino, Engaging in mobile payment, Foodservice, Province of Cavite.
I. INTRODUCTION According to Raina (2014) of the Mobile Payment Forum, one of the monetary transactions in which mobile devices include cell phones, smartphones, and other personal digital assistants and for transfer of funds for services and goods that are carried out and confirmed via a smartphone. Payor and the merchant will exchange communication through mobile phone. In this case, each cell phone is employed as a personal payment device for remote sales. Payments can be made from a distance, both to the recipient and to the bank. Mobile Payment Systems (MPS) has a significant place in the electronic commerce industry due to the rapid expansion of mobile technologies and the large network of mobile phone users (Au & Kauffman, 2000). Many individuals assume that utilizing MPS is a secure, easy-to-use, and useful payment option that is important to the hospitality industry. According to Hayashi (2012), MPS provides the specific benefit of preventing identity fraud as a contactless payment mechanism. Customers would not be required to give service workers their personal credit/debit card information, potentially reducing fraudulent POS transactions.
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