ISSN 2348-1196 (print) International Journal of Computer Science and Information Technology Research ISSN 2348-120X (online) Vol. 8, Issue 1, pp: (68-78), Month: January - March 2020, Available at: www.researchpublish.com
Assessing the Integrated Tertiary Software Systems Effectiveness in HEIs: A Case Study of a Ghanaian University Emmanuel Peters1, George Kwamina Aggrey2, Amevi Acakpovi3 Computer Science and Information Technology1 2 Electrical and Electronic Engineering3 Accra Institute of Technology, Accra-North, Ghana1 University of Cape Coast, Cape Coast, Ghana2 Accra Technical University3
Abstract: Integrated Tertiary Software (ITS) systems are popular ERP systems used in some higher education institutions in the world. ITS has gained popularity in some part of the world through its massive adoption in higher education institutions. Despite the rapid adoption and implementation of ITS systems in HEIs, there is little known in literature about their effectiveness. Thus, it is important to investigate whether these systems deliver on their predetermined benefits or not. The purpose of this paper is to assess the effectiveness of ITS systems in higher education institutions through a system integrative approach. Using a mixed-method research, data for quantitative and qualitative were collected and analyzed using partial least square – structural equation modeling (PLS-SEM) and inductive thematic analysis. The findings of the study revealed that financial perspective, customer/stakeholder perspective, and system quality perspective have significant influence or positive relationship with the effectiveness of ITS systems evaluation in the Ghanaian higher education. The findings again, revealed that internal business process and learning and growth perspectives have no significant influence with the effectiveness of the ITS systems in the Ghanaian context. In Ghana, studies based on ERP systems evaluations are not available. The ITS system of the university has successfully been evaluated and has proven very effective with the research model. Keywords: ERP Systems, ITS Systems, ERP Effectiveness, Balanced Scorecard, High Education Institutions.
I. INTRODUCTION Integrated Tertiary Software (ITS) as an Enterprise Resource Planning (ERP) system provides a comprehensive business solutions to higher education institutions. It integrates all functional units and departments within an institution or university, so that information can flow and prevent duplications of data. Many higher education institutions around the world have adopted and implemented ITS systems to automate aspects of the student life cycle and to help faculty members manage their teaching and administrative task. Despite the rapid adoption and implementation of these systems, there are still challenges with regard to its implementation in HEIs. With the high cost of implementing these systems, many governments and individual investors are calling for their return on investments (ROI). Many HEIs have implemented ITS systems for many years but due to unknown reasons these systems are yet to be evaluated. Thus, it is mandatory to evaluate ITS systems to know which aspects of them are performing well and which aspects are not doing well. This will help the management of the institutions to plan toward future use and management of the system. Therefore, this paper aim to evaluate the ITS systems effectiveness in HEIs through a system integrative approach.
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