ISSN 2348-1196 (print) International Journal of Computer Science and Information Technology Research ISSN 2348-120X (online) Vol. 10, Issue 3, pp: (62-75), Month: July - September 2022, Available at: www.researchpublish.com
A Mixed Methods Systematic Analysis of Issues and Factors Influencing Organizational Cloud Computing Adoption and Usage in the Public Sector: Initial Findings Mark Theby Capitol Technology University, Laurel, United States DOI: https://doi.org/ 10.5281/zenodo.7057509
Published Date: 07-September-2022
Abstract: Cloud computing has been shown to be an essential enabling technology for public sector organizations (PSOs) and offers numerous potential benefits, including reduced information technology infrastructure costs, increased innovation potential, and improved resource resilience and scalability. Despite governments’ intensifying efforts to realize the benefits of this technology, cloud computing adoption and usage proves to be challenging, posing a variety of organizational and operational issues for PSOs. This systematic analysis constitutes the initial phase of a larger research effort that involves forthcoming case studies of specific public sector cloud stakeholders; it aims to identify and synthesize the available knowledge on organizational cloud computing adoption and utilization in the public sector to provide public sector decision makers and stakeholders with reliable, evidence-based, actionable insights that inform and improve public sector IT practice and policy. Keywords: Cloud Computing, Government, Public Sector, Adoption and Use.
I. INTRODUCTION A. Background The concept of cloud computing alludes to the on-demand, convenient, and ubiquitous delivery of a wide range of pooled and configurable computing resources—such as applications, servers, storage, and development tools—via a computer network and has received increasing attention from a variety of organizations [1]. The cloud computing technology model has been widely embraced by the private sector, where it is providing extensive benefits such as reduced IT costs, greater agility and time-to-value, and improved scalability compared to legacy approaches for computing resource delivery [2], but has experienced a less robust adoption in the public sector [3]. For public sector organizations, the migration of IT resources and processes to the cloud can confer distinct benefits. Cloud computing can lower the upfront costs traditionally associated with resource-intensive computing and provides rapid access to hardware resources without requiring extensive capital investments [4]. Cloud computing can also enhance agility by enabling organizations to dynamically up- or down-scale their services dependent on operational requirements, making it feasible to meet sudden peak requirements without having to maintain costly slack resources [5]. By enabling public sector organizations to access state-of-the-art IT services at the same speed as the commercial world, and by supporting the rapid prototyping and development of tools and services, a transition to the cloud can also foster innovation [6]. Finally, as cloud users and cloud applications inherit accreditation controls from their central cloud platforms, the adoption of cloud computing can also increase the security of IT assets [7]. The distinct, potential benefits of cloud computing in the public sector only gained further importance during the COVID19 pandemic [8]. Experiencing extraordinary challenges, governments and public sector agencies were forced to mount a rapid response to ensure continuity of operations, protect citizens, and address the economic and social fallout of the
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