Suite 6, 27-31 Duerdin Street, Notting Hill VIC 3168
PO Box 1048, Mount Waverley VIC 3149
Tel: 03 9859 9966
Website: www.funeralsaustralia.org.au
National Council
NATIONAL EXECUTIVE COMMITTEE
President: Asha Dooley
Senior Vice President: Deanne McLeod
Junior Vice President: Luke Gregson
Treasurer: James MacLeod
Divisional Representatives on National Council
NSW/ACT
Simon Law, Asha Dooley
QUEENSLAND
Don Burstow, Scott Harris, Luke Gregson
SOUTH AUSTRALIA/NORTHERN TERRITORY
Sharyn Moll, Philip Murray
TASMANIA
Paul Graham, Travis Tann
VICTORIA
Kelly Scott, James MacLeod, Andrew Pinder
WESTERN AUSTRALIA
Adrian Barrett, Deanne McLeod
National Office Staff
DALE GILSON
Chief Executive Officer
Email: ceo@funeralsaustralia.org.au
THERESA BERNSTEIN
Finance Manager
Email: accounts@funeralsaustralia.org.au
EDWINA ELLICOTT
Chief Operating Officer
National Education
Email: edwina.ellicott@funeralsaustralia.org.au
SHERIDA GOOD
Executive & Member Liaison Officer (VIC & TAS)
Events (VIC & TAS)
Email: sherida.good@funeralsaustralia.org.au
DEANNE BROWN
National Convention Coordinator
Events (NSW/ACT & QLD)
Email: deanne.brown@funeralsaustralia.org.au
LUCINDA CATE
Communications & Marketing Officer
Member Services
Email: lucinda.cate@funeralsaustralia.org.au
MARGOT HAYNES
Administration Assistant
Email: margot.haynes@funeralsaustralia.org.au
CORALIE HIGGINS
Administration Support Coordinator
Email: coralie.higgins@funeralsaustralia.org.au
The Funerals Australia Magazine is published quarterly in March, June, September and December. We welcome material for publication. Advertising, artwork and editorial deadline for September 2026 edition is 31 July. All material submitted is used at the discretion of the Editorial Committee.
Editor: Lucinda Cate PO Box 1048, Mount Waverley, VIC 3149
Email: info@funeralsaustralia.org.au
Registered Office: Suite 6, 27-31 Duerdin Street, Notting Hill, VIC 3168
Opinions expressed in this Magazine are not those of Funerals Australia. Funerals Australia does not accept responsibility for the content of advertisements or articles appearing which may be held to be contrary to
Mission statement
Promote and advocate for the value of funerals and the professon, leading the way in standards and education to drive the advancement in the sector and empower community decision making.
Code of Ethics
Members of Funerals Australia agree to honour the spirit and provisions of the Code and as subscribers to the Code to hereby affirm and accept willingly the responsibilities and privileges that are implied by membership of the Association.
1. To maintain in all matters the highest standards of business, professional and personal conduct.
2. To respect in all circumstances the confidentiality and trust placed in us by our clients and members of the public.
3. To ensure that staff are qualified and competent.
4. To ensure that facilities are adequate for all services rendered to the community.
5. To provide information concerning the range of services available, the prices of these services, and the functions and responsibilities accepted on behalf of our clients.
6. To give a written estimate of all funeral charges and disbursements to be made on a client’s behalf at the time of taking instructions, or as soon as is practicable.
7. To respect the personal choice of clients and have regard for their diversity of beliefs in religious and cultural practices.
8. To ensure that all advertising is in good taste and directed to informing the public.
9. To be thoroughly conversant with the laws of the land as they apply to funeral service and allied industries and professions.
10. To provide access to a client advisory service with conciliation and arbitration arrangements available to help resolve any disputes which arise between members and their clients.
What’s happening
July 2026
August 2026
is current at time of printing.
National President’s message
Our recent 2026 Funerals Australia National Convention on the Sunshine Coast in Queensland was a powerful reminder of the strength, professionalism, and warmth of our members.
With almost 300 attendees, the energy throughout the convention was unmistakable; engaged conversations, generous knowledge sharing and a genuine sense of connection.
The calibre of our speakers was exceptional, offering insight, challenge, and inspiration across a wide range of issues affecting funeral professionals today.
What stood out just as strongly was the family friendly feel of the event. Funerals Australia is, at its heart, about people; families we serve and families who work within our businesses and that spirit was evident throughout the convention. Seeing partners, children and long standing colleagues coming together reinforced the values that underpin our profession and made the event especially meaningful.
One of the most memorable moments of the convention was the presentation of the Life Membership Award to Andrew Pinder. Andrew’s contribution to the funeral profession spans decades, and his commitment to service, leadership and mentoring has left a lasting impact on so many within our industry. On behalf of Funerals Australia, I extend sincere congratulations and thanks to Andrew for his extraordinary dedication and the legacy he continues to build.
Events of this scale and quality do not simply happen. They are the result of enormous effort behind the scenes, and I want to formally acknowledge
and thank the Funerals Australia office team. Deanne, Sherida, Lucinda, Margot, Coralie, Theresa, Edwina and Dale; your professionalism, attention to detail and tireless work are what make outcomes like this possible. From planning and logistics through to member support and delivery on the ground, the success of our convention reflects your commitment. The work of the Association simply could not continue without the office team, and we are deeply grateful.
Looking ahead, planning is already underway for the 2027 International Convention and Expo in Penrith. Hosting this event in Western Sydney presents an exciting opportunity to showcase our profession on an international stage while remaining grounded in the communities many of our members serve every day. Further details will be shared as plans progress, and I look forward to seeing this next chapter take shape.
Of course, while we celebrate our successes, we remain acutely aware of the challenges facing our members. Rising fuel prices placed increasing pressure on funeral businesses nationwide, particularly those operating in regional areas where travel is essential to service delivery. Funerals Australia will continue to monitor developments in this space, and I want to sincerely thank those members who have written to their local Members of Parliament. These letters do make a difference; they amplify our collective voice and reinforce the realities faced by our sector.
Our advocacy work extends beyond immediate pressures. National regulation remains an important long term objective. A nationally consistent
framework has the potential to strengthen standards, increase public confidence and provide clarity across jurisdictions. This is complex and ongoing work, but it remains a clear focus as we continue discussions with governments and stakeholders.
I recently had the opportunity to represent Funerals Australia internationally, speaking at the AFE Conference in Hong Kong on how Australia is leading the way in funeral leadership. This opportunity reflects the strength of our profession and the many innovative, compassionate, and ethical practices adopted across the country. Sharing our experience internationally, and learning from others in return, benefits both our members and the families we ultimately serve.
Finally, member engagement remains central to my role as National President. Over the coming months, I look forward to AGMs across each state and territory and to spending time with members in person. These visits matter. They allow us to listen, to understand regional differences, and to ensure that Funerals Australia continues to reflect the voices and priorities of its members.
Thank you for your commitment to this profession and to one another. Together, we continue to strengthen our industry –locally, nationally and internationally.
Warm regards
Asha Dooley
Membership news
Welcome to new affiliate member
Young Embalming Services
Established with a passion for excellence in mortuary care, Young Embalming Services is a specialised embalming and mortuary support provider servicing funeral professionals across Queensland and beyond. Led by qualified embalmer Melissa Young, the business is dedicated to delivering exceptional care, dignity and respect for every person entrusted into its care.
Young Embalming Services offers a comprehensive range of embalming, mortuary and consulting services, from routine preparation and embalming through to advanced reconstruction work and specialised mortuary support. The business also provides consultancy services including mortuary design and fit-outs, policy and procedure development, training, and advice on equipment, chemicals and best-practice operations.
Melissa is a qualified embalmer registered with the Australian Institute of Embalming (AIE) and is committed to ongoing professional development, research and mentoring within the profession. Her dedication to advancing the art and science of embalming is reflected in the high standard of care and service provided to every client and family.
With a philosophy centred on compassion, professionalism and achieving the best possible outcomes, Young Embalming Services supports funeral homes by providing experienced assistance during busy periods, specialised care requirements and complex mortuary cases. Whether working alongside funeral directors at their premises or providing services through dedicated facilities, the team prides itself on delivering reliable, respectful and professional support. Young Embalming Services believes that exceptional mortuary care is an investment in both reputation and family experience. Through attention to detail, technical expertise and genuine compassion, the business strives to help funeral professionals provide meaningful farewells and the highest standard of service to the families they serve. To learn more about Young Embalming Services, visit youngembalming.com or contact Melissa Young on 0410 487 090.
Palisade Dualcab Hearse, Large dual coffin tray, 36’ Rear opening Australian Made. Ph: 02 6495 6279
Welcome to new affiliate member
Killara Co Australia
Killara Co Australia is proud to join the Funerals Australia community as an Affiliate Member, marking another milestone in our journey supporting funeral professionals across the country. The name Killara comes from the Aboriginal Guringai language, meaning “Always There.” That single phrase captures everything we stand for and every promise we make to the funeral professionals who depend on us. It is more than a name. It is a commitment that shapes every interaction, every delivery and every decision.
Building on a proud legacy of distributing coffins and caskets nationwide, Killara Co Australia offers one of the most comprehensive ranges in Australia, spanning solid timber, paper veneer, metal and eco-conscious designs, thoughtfully curated to meet every need.
Our modern fleet is equipped with realtime GPS tracking, electronic proof of delivery and advanced logistics systems, ensuring timing funeral professionals can rely on. Behind every delivery sits a
dedicated team with deep knowledge and a shared belief in doing right by every funeral professional we support.
Many of our team members have been with us from the beginning, and their experience and commitment form the foundation of who we are today. Through each interaction, delivery and decision, they embody the values that have carried us from humble beginnings to a national network.
With a growing footprint that now extends into the Northern Territory and South Australia, alongside investments in hybrid vehicles, solar-powered facilities and smarter logistics, we continue to build a greener, more dependable future for the industry we serve. At the heart of it all is a simple promise. To be present when it matters. To be dependable in every detail. And above all, to always be there. For further information: 1300 998 228 | info@killara.com.au.
Membership applications approved
Full membership
Redwood Funerals Pty Ltd
Kelly Burns
Factory 6/4-6 Len Thomas Place
Narre Warren VIC 3805
Affiliate membership
RSPCA NSW
Helen Trussler
201 Rookwood Road
Yagoona NSW 2199
Young Embalming Services
Melissa Young
3 Rockwood Drive
Ormeau QLD 4208
Broadercaster
Ben Cukier
Level 1/793 Burke Road
Camberwell VIC 3124
Jato Distribution
Pauline Tobin
21/72 Logistics St
Keilor Park ViC 3042
Major Furnace Australia Pty Ltd
Andrew Wight
92 Fairbank Rd
Clayton South VIC 3169
Killara Co Australia
Issac Leung
4/18 George Young St
Auburn NSW 2144
and panellist, contributing to sessions including ‘How Australia is Rethinking Funeral Leadership’ and ‘Women in Funeral Service and Leadership’. AFE also generously provided Funerals Australia with a complimentary expo stand, helping increase awareness and visibility
of Funerals Australia following the recent rebrand.
Planning continues for our own international event, the 2027 Funerals Australia International Convention & Expo to be held at the Western Sydney Convention Centre from 10-13 March 2027. Many stands have already been secured by our existing National Corporate Partners, Gold, Silver and Bronze sponsors and Affiliate Members. Any remaining stands will be released to the wider funeral industry, with strong interest already being shown by our international colleagues eager to attend and participate. Along with the Expo an exciting education program is being developed, and we look forward to releasing further details soon.
As part of the Association’s increased online presence following the rebrand, Thomas Marsden Advertising has been engaged to support Funerals Australia’s SEO strategy. The objective is to improve the visibility of the Funerals Australia website and attract greater organic traffic from search engines such as Google. Over the course of three months from April to June keyword optimisation is being undertaken progressively along with suggested content enhancements.
SD Communications (formerly Good Mourning) has also been engaged until mid-July to support Funerals Australia on communications relating to the fuel crisis, including media releases, blog articles and additional social media. Work will also be completed on the video clips that were captured of members at the convention for social media.
The Funeral Learning Hub (FLH) –Version 2 continues to go from strength to strength with recent enhancements
including:
• New resources: The Future of Funeral Support infographic and 2026 New Zealand Funeral Industry Trends Report.
New courses focusing on Teamwork, Leadership and Change Management.
• Video recordings of sessions from the 2026 National Convention.
• Five new podcasts featuring John Adams and Funerals Australia members – part of the Death: A Changing Industry series. A bespoke page for Funerals Australia staff to access internal policies and procedures.
Members are reminded to access the FLH as a valuable resource for inducting new staff. Courses such as: Funerals Australia, Funeral Trends, Funerals and Society, Role of the Funeral Director, The First Call and Transfer, The Arrangement Process and The Funeral are all excellent places to start when new to the industry. For individuals considering employment to the funeral industry they can access the Introduction to the Funeral Industry paid course.
Divisional AGM season is also fast approaching, running from the end of July through to September and I look forward to seeing many of you at the AGMs which always provide a valuable opportunity to learn and reconnect.
Dale Gilson
In the news
Advocacy during fuel insecurity
As fuel supply concerns emerged across Australia, Funerals Australia undertook a national advocacy campaign for funeral providers to be formally recognised as an essential service within any discussions around fuel security and emergency planning. This advocacy work was focused on protecting families, communities, and the funeral professionals who support them every day. Funeral services continue regardless of external pressures and when fuel becomes scares or prices surge, funerals do not stop. Families still require trusted professionals to bring their loved one into care, coordinate a farewell, and guide them through the first days of grief. Reliable access to fuel is essential to delivering that care, particularly in regional and rural communities, where travel distances are greater and alternatives are limited.
Drawing on insights from members across metropolitan, regional and rural Australia, Funerals Australia engaged with the government to highlight the operational realities of funeral care and the risks fuel insecurity could pose to the continuity of funeral services.
Why essential service recognition matters
Recognising funeral services as essential within emergency fuel planning is not about preferential treatment. It is about ensuring continuity of support for families and communities. In practice, this could include:
• Priority access to fuel for funeral vehicles during shortages or rationing
• Inclusion of funeral services in
state and national fuel contingency planning
• Consultation with Funerals Australia and sector representatives in emergency response planning
These measures would help ensure that families can access timely funeral services, even during periods of fuel disruption. They also support equity, ensuring that location does not determine a family’s ability to hold a meaningful farewell.
Supporting the campaign
Should similar fuel concerns arise in the future, members can play an important role in strengthening this advocacy and preparing for potential disruptions by doing the following.
1. Document fuel costs clearly, including changes over time, vehicle usage, and routes. Real data strengthens the case for policy change.
2. Share operational impacts, such as delays, increased costs, or changes to services. These experiences help demonstrate how fuel insecurity affects both providers and the families they support.
3. Review contingency plans and consider how operations could respond during periods of restricted fuel access, particularly in regional and remote areas.
4. Most importantly, continue sharing the value of funeral care within communities. Public understanding plays an important role in ensuring funeral services are recognised as an essential part of Australia’s broader care infrastructure.
As part of the advocacy campaign, Funerals Australia also delivered a public awareness campaign across our digital channels to highlight the issue and encourage broader community understanding. Social media content and a dedicated website blog helped raise awareness that while many sectors were recognised and protected during the fuel priority planning, funeral services were excluded despite the critical services funeral providers deliver to families and communities.
Funerals Australia also developed a template letter for members to use when engaging with their local Members of Parliament about the importance of essential service recognition for the funeral profession. While immediate fuel supply concerns have eased Funerals Australia will continue to advocate on behalf of members and monitor developments in this area to help safeguard the continuity of funeral services should similar challenges arise again in the future.
Life Membership Andrew Pinder
Andrew Pinder was recognised with Life Membership of Funerals Australia at the 2026 National Convention on the Sunshine Coast for his outstanding and enduring contribution to the funeral profession and the Association.
The award acknowledges Andrew’s decades of service, leadership and advocacy, including his pivotal role guiding the profession through the COVID-19 pandemic.
Life Membership is the highest honour awarded by Funerals Australia and recognises individuals who have demonstrated exceptional leadership, commitment and service to the profession over many years.
Andrew’s involvement with the Association has spanned more than two decades serving on the Victorian Council, then National Council, before progressing through the executive roles of Junior Vice President, Senior Vice President and ultimately National President from 2019 to 2021.
While Andrew’s contribution to the profession has been extensive, it was during the COVID-19 pandemic that his leadership came most sharply into focus. Less than a year into his presidency, the funeral profession was confronted with unprecedented challenges as public health restrictions, lockdowns and uncertainty rapidly reshaped the way funeral services could operate.
Throughout this period, Andrew provided calm, steady and decisive leadership to ensure continuity of Association operations. He established and chaired weekly national meetings with state presidents and the national executive to coordinate responses
to changing public health directions across Australia ensuring members received accurate, practical and timely information to support families while navigating operational restrictions and evolving government requirements.
Andrew also became the public voice of the Association during this time, representing the profession through media interviews, press conferences and advocacy efforts with government, health departments and regulators. His work helped ensure the funeral profession was understood, respected and supported during one of the most difficult periods in recent history.
Beyond the pandemic response, Andrew has played an important role in shaping the strategic direction of Funerals Australia. He strongly advocated for the establishment of a permanent National Office, contributed to national policy and advocacy efforts, helped strengthen the Association’s relationships with government and regulators and was instrumental in re-establishing InvoCare Australia’s membership with the Association. His involvement extended to industry submissions on issues including the proposed $10,000 cash transaction limit, the Banking Royal Commission and GST matters affecting the profession.
Andrew was also a strong supporter of the transition from AFDA to Funerals Australia and assisted with the rollout of the Association’s new brand and identity. He introduced initiatives including the Past Presidents and Life Members Lunch at National Conventions, helping strengthen collegiality within the Association.
Those who have worked alongside Andrew consistently describe him as thoughtful, principled and inclusive.
His leadership style is characterised by careful consideration, respect for differing perspectives and a strong commitment to achieving outcomes that are sustainable and beneficial for the profession as a whole.
Outside of his work with Funerals Australia, Andrew has dedicated his career to supporting families with professionalism and care through his family business, Ern Jensen & Sons. He has also made a significant contribution to the broader industry through his involvement with ACC Higgins, serving on the board of the Amalgamated Casket Company and later ACC Higgins for more than a decade, helping to guide the organisation through a period of growth and change.
Andrew’s Life Membership also recognises the support of those around him, including his partner Kristen, their children Jack, Amelia and Tommy, his brother David Pinder and the team at Ern Jensen & Sons. Together, their contribution has helped Andrew make a lasting impact on Funerals Australia and the broader funeral profession, with his leadership continuing to shape and strengthen the profession for the future.
Key principles for running a data-driven business
Can you answer your key business questions right now? The gap between what a business is doing and what it knows about what it’s doing is, more often than not, where the real opportunity sits.
In this article Kelly Taggart, CEO of Roses Only and Funerals Australia National Corporate Partner shares the key principles from her 2026 Convention presentation on running a data-driven business.
Using data and a data-driven culture in your business doesn’t mean turning your profession into a clinical exercise. It means making sure the quality of your care shows up in your outcomes – that the standards you hold yourself to are visible in your numbers, week after week.
Data gives you three things: clarity, so you know what’s actually happening rather than what you think is happening; speed, so you can catch a problem while it’s still small; and alignment, so your whole team is working from the same picture.
Start with questions, not data
Start with your key business questions: the three to five things you most need to know each week. Build your measurement around those, and nothing else. You don’t need to collect what you don’t need. Fewer things, measured well, will always serve you better than comprehensive tracking nobody has time to act on.
Principles that make data work
Having data isn’t enough. Dirty data –inconsistent, incomplete, or incorrectly entered – doesn’t give you useless answers. It gives you confident wrong answers, which is considerably more
frightening. These are the principles we consider non-negotiable:
• Near real-time. Data that is weeks old by the time you see it is already too late to act on. Your reporting needs to reflect what’s happening now, not last month.
• One owner. One person or team should build and maintain your reports. When everyone enters data in their own way, your consolidated data becomes meaningless. Define your terms, write them down, and protect the integrity of the source.
• Same dashboard, every week. Consistent review beats ad-hoc questions every time. Any single data point is just a number at a point in time. The same metric tracked for 52 weeks becomes a story. Importantly, humans see trends in charts, not in columns of raw figures – ensure your data can be consumed visually and include a year-on-year or target/forecast comparison.
• If you can’t measure it, you can’t manage it. Measurement isn’t overhead. It’s the foundation of intentional management. Without it, you can try things, but you have
no way of knowing whether they’re working.
• The more people who see it, the better. When your whole team reviews the same data every week, they engage differently. They catch problems faster, ask better questions, and feel genuinely invested in the outcomes.
Building a data culture
The businesses that get the most from data aren’t the ones with the most sophisticated tools, they’re the ones where data is simply how decisions get made, at every level, every week. Culture follows behaviour, and data culture is no different. If the owner reviews the numbers and acts on them, the team will too. Teams that can see how the business is performing are more engaged and make better decisions.
A word on AI
AI tools like Claude.ai are making rigorous data analysis accessible to businesses without a dedicated analyst. You can share your weekly figures and ask, in plain language, what the trends suggest or what deserves closer attention and get a clear, structured response back. It doesn’t replace your judgment, but it removes the expertise barrier that has historically kept good analysis out of reach for smaller operators.
A data-driven business isn’t built in a day. It’s built one question, one metric, one honest weekly review at a time. You can view Kelly’s full session from the 2026 Convention on the Funeral Learning Hub.
Port Arthur tragedy remembered 30 years on
On 28 April 1996, 35 people were killed and 21 others injured in the Port Arthur tragedy in Tasmania, prompting an unprecedented national response from emergency services, forensic teams and funeral professionals.
In the days that followed, the Australian Funeral Directors Association (AFDA), now Funerals Australia, coordinated a specialist embalming response team to assist the Royal Hobart Hospital (RHH) and support grieving families.
Led by The Hon Stephen Parry and supported by embalmers from across Australia the team of Paul Doney, Peter Irvine, Lindsay Radcliffe, Kevin Reardon, Robert Ridi and Mr Parry along with embalming students David Thomasson, Paul Graham and Alex Gjojac worked under incredibly difficult and emotionally confronting circumstances to help care for the victims with dignity and professionalism. The following article reflects on the operational challenges, collaboration and professionalism demonstrated by the embalming response team during those difficult days.
On Tuesday 30 April 1996, Mr Parry visited the RHH mortuary to assess the operational logistics. It was determined that the hospital mortuary was the sole facility in the southern region capable of accommodating the required number of deceased individuals for autopsy and embalming procedures. The facility included a large walk-in cold room capable of storing up to forty bodies on trolleys.
The mortuary layout comprised an entry garage, a viewing room, an autopsy demonstration room equipped with a
single fixed table, a main autopsy room with two tables, and a secure autopsy suite also containing two tables. As the demonstration room’s dimensions restricted manoeuvring larger equipment, it was not feasible to position a stretcher or additional tables alongside the fixed table. Instead, supplementary tables were placed at an obtuse angle at the foot end of the main autopsy table. Water and waste management were shared between the two tables. It was requested that a hydro aspirator be fitted to one of the mortuary taps and within 15 minutes of the request, the aspirator was plumbed in and fitted ready for use.
A key concern identified was the inadequate ventilation and exhaust within the demonstration room, resulting in unmeasurable air exchange rates. Hospital staff expressed concerns regarding formaldehyde exposure and associated discomfort. To mitigate these issues, it was decided to seal the area and conduct a trial with the initial case to
reassess exposure levels.
The embalming response team from the mainland arrived at Hobart Airport and was subsequently transported to Wrest Point Hotel, where they received a briefing. The following day, the team assembled and was escorted together to RHH to set up in the mortuary. The team had also arranged additional embalming supplies, including instruments, fluids and two PE10 PortiBoy machines, which were transported to Hobart ahead of work commencing.
Three days following the shootings, on Wednesday 1 May 1996 the first victims were finally moved from the Port Arthur site and transported to the RHH for autopsy as part of the investigation. It was determined that 20 of the cases would require embalming, with six completed on the first day, involving a total working time of thirteen hours and 45 minutes. Discussions were held with the pathologist regarding the possibility of leaving the autopsy cases
unsutured at the conclusion of their procedures. This marked the beginning of a collaborative relationship between the embalmers and the pathologists, facilitating a more efficient process.
At the end of each day, which often extended into the following day, team debriefings were conducted in one of the hotel rooms. These sessions provided an opportunity to review the day’s activities, discuss both positive and negative aspects, and allow each team member to speak openly. These debriefings typically lasted up to two hours.
On Thursday 2 May 1996, the second day of embalming, tensions escalated due to the news that the gunman was being treated at the RHH, alongside the victims. There were reports of members of the public entering the hospital and directing abusive comments at nurses and doctors, as well as phone insults directed at hospital staff and graffiti sprayed on the hospital walls.
At times during the second day of embalming team members had to leave the work area due to concerns over fumes. This issue was caused by two operations running concurrently and insufficient removal of fluid discharge from the injection, due to inadequate pressure in both water intake and suction outflow. A total of eight cases were embalmed that day; however, an additional one case was added to the list, bringing the total to 21. The cumulative embalming time for the day was thirteen hours and thirty minutes.
As the embalmers worked, other professionals stationed within the mortuary began to observe the team’s activities with growing curiosity and admiration, offering words of praise and support. Among them was a senior dental forensic surgeon who was particularly impressed by the team’s ability to reconstruct a mandible at his request to determine whether a set of dentures belonged to one of the deceased.
On Friday 3 May 1996, day three of embalming, tensions had escalated further with the embalming team forced to be evacuated during the day in full PPE. The evacuation point
was the hospital courtyard, which was undergoing renovations and was cluttered with debris. Snipers were positioned on the hospital roof, and a helicopter was circling overhead. Once the threat was deemed clear, the team returned to the mortuary.
A grief counsellor was also invited to observe the embalming team. The counsellor held an anatomy degree and was well acquainted with a mortuary environment. The debriefing was well received, and the team demonstrated good collaboration and communication. In the evening, the team was evacuated a second time due to a second bomb threat, which temporarily halted work.
A total of seven cases were embalmed, with a further three cases added later, bringing the overall total to 24 cases to be embalmed.
On Saturday 4 May 1996, the final day of embalming, four cases were completed within a duration of seven hours and forty-five minutes. Following the completion of the last embalming, Mr Parry coordinated with police authorities to facilitate a visit for the embalming team to the restricted areas at Port Arthur for a debrief.
All team members, except for Mr Irvine who had declined, participated in this visit to help the team gain clarity from the entire experience. As the team arrived, they were greeted with lights and sirens by police officers who expressed a desire to meet the
embalmers and to commend them for their support to the families.
The team was then given a guided overview of the events, which aided in reconstructing what had transpired and identifying the individuals involved over the past four days. Through viewing images and footage of the incident, the team was able to visualise the scenes and understand the circumstances.
This guided tour contributed significantly to consolidating the evidence and the days of work, providing a sense of resolution. On the return journey to the vehicle, the team was profoundly moved by the tranquillity of the floral tributes that had been laid at each location where fatalities had occurred.
The coordinated response by the embalming team assembled through AFDA, now Funerals Australia, highlighted the dedication, skill and professionalism of funeral practitioners working in extraordinarily challenging circumstances. Thirty years on, the events at Port Arthur remain a powerful reminder of the important role funeral professionals play in times of national tragedy and community grief.
Article by Ricky McLean and Jolanda Kruit of Thanatopraxis Services
The Hon Stephen Parry, Robert Ridi, Kevin Reardon, Peter Irvine, Lindsay Radcliffe and Paul Doney
Vale - Matthew Hansen
1971 - 2026
On 28 March 2026, family, friends and industry colleagues gathered to celebrate the life of Matt Hansen and honour a man whose generosity, leadership and infectious enthusiasm touched countless lives.
Matt passed away at the age of 54, leaving behind his beloved wife Donna, daughters Lucy and Sophie, his mother Noni and her partner Wayne, his father Warwick and his wife Jan, sister Kelly her husband Justin and their sons, extended family and a wide circle of friends and colleagues across Australia.
For many within the funeral profession, Matt was more than a colleague. He was a mentor, advocate, sounding board and friend. Whether around a boardroom table, at a divisional meeting, on the phone offering advice or sharing stories at a convention, Matt had a unique ability to bring people together. His cheeky grin, quick wit and genuine interest in others made him someone people naturally gravitated towards.
Matt’s career in funeral service began early. Growing up in Wollongong, he started work alongside his father Warwick Hansen at Hansen & Cole. He learnt the business properly from the ground up – hands-on, sleeves up – and that grounding stayed with Matt throughout his career and shaped the leader many came to know. He understood the challenges and opportunities facing funeral providers of all sizes. He had a big heart for funerals and for the people who deliver them. He was deeply committed to raising professional standards and ensuring families received the highest level of care.
His service to Funerals Australia was also significant. Matt served as a Queensland Divisional Councillor from 2015-2017 and again from 2020-2026, Queensland Divisional President from 2021-2023 and National Councillor from 2021-2024. Throughout these roles he represented members with professionalism and integrity, working closely with government departments and industry stakeholders while always remaining focused on outcomes that would benefit both funeral professionals and the families they serve.
Those who worked alongside Matt often remarked on his willingness to share knowledge and support others. He took great pleasure in seeing others grow and was always generous with his time, knowledge and encouragement, helping to shape the careers of many in the sector. He never made people feel small. Everyone received the same respect and easy conversation. Whether welcoming a new Councillor, mentoring an emerging leader or simply checking in on a colleague, Matt understood that strong relationships were at the heart of the profession.
While his professional contributions were substantial, it was his character that many remember most fondly. Matt loved life and embraced it fully. Family was at the centre of everything he did and often spoke proudly of Donna, Lucy and Sophie. Despite the demands of a busy career, he always made time for those he cared about.
He was known for his great sense of humour, integrity, love of sport and unwavering loyalty to his beloved New South Wales Blues and St George Illawarra Dragons in the NRL and Illawarra Hawks in the NBL. Friends and
colleagues fondly recall the endless banter, practical jokes and stories that accompanied gatherings and conferences. Matt had an extraordinary ability to lift the mood of a room and make people feel welcome.
His presence at Funerals Australia events was unmistakable. Whether contributing thoughtfully to discussions, sharing a laugh over dinner or offering words of encouragement, Matt embodied the collegiality, camaraderie and spirit that define our profession at its best.
Matt’s passing leaves a significant void within the funeral community. However, his legacy lives on through the many people he mentored, the friendships he built and the positive impact he made on the profession he cared so deeply about.
On behalf of Funerals Australia, we extend our sincere condolences to Donna, Lucy, Sophie, Warwick and Jan, Noni and Wayne, Kelly and Justin, and the Hansen family.
2026 National Convention Sunshine Coast, Queensland
The Sunshine Coast provided the perfect setting for the 2026 Funerals Australia National Convention, held from 19–22 March at the Novotel Sunshine Coast Resort, Queensland. The Convention commenced on Thursday with the pre-convention workshop on Psychological Wellbeing in the Workplace, presented by Donna Plavljanic and Astrid Horter from Relationships Australia. The workshop highlighted the growing importance of psychological wellbeing within workplaces and provided delegates with practical strategies to support staff, improve workplace safety and respond to evolving legislative requirements.
Members also had the opportunity to participate in a dedicated governance training session hosted by Governology, with Senior Lawyer Kathy Nguyen presenting on effective governance, leadership responsibilities and building high-performing Boards and Divisional Councils.
Friday’s program included optional site visits to Hyqual Australia’s manufacturing facility and Gregson & Weight Funerals before the official social program began with the President’s Welcome Reception. National President Asha Dooley officially welcomed delegates to the convention, highlighting the refreshed format allowing delegates to tailor their learning experience to suit their individual interests and professional development goals. Members then enjoyed the opportunity to reconnect in a market-style atmosphere with live food stations.
The education program featured an exceptional line-up of presenters covering future trends, leadership,
compliance, behavioural science, digital marketing and innovation within the funeral profession. Leading futurist Morris Misel opened the convention with a thought-provoking keynote presentation, Farewelling in a Changing Australia: The Future Shape of Goodbye Other standout sessions included Colin Jowell from BillWill presenting Leading Through Grief, Matthew Breen from ACC Higgins discussing governance, risk and operational compliance strategies, and grief expert Doris Zagdanski delivering a compelling session encouraging funeral directors to engage in ‘courageous conversations’ with modern families.
The breakout sessions provided delegates with practical and highly relevant insights across data-driven decision making, significant GST changes impacting funeral businesses, marketing strategies for the next generation of consumers and the growing rise of direct cremation and its implications for the future of the profession.
A highlight of the convention was the Keynote Luncheon featuring awardwinning filmmaker and wildlife biologist
Dr Chadden Hunter, whose inspiring stories and experiences ranging from working alongside Sir David Attenborough to escaping polar bears on the run, captivated delegates.
Delegates also embraced the fun and relaxed social program, including exclusive access to Aussie World Theme Park before the ‘Boot Scooting/Western Cowboy’ themed evening saw attendees don denim, cowboy hats and boots while enjoying live entertainment and line dancing performances.
The convention concluded with the President’s Closing Dinner where all delegates enjoyed a memorable evening of fine food, live music and dancing as the profession came together to celebrate another successful national convention.
Funerals Australia sincerely thanks all presenters, National Corporate Partners, sponsors, exhibitors and delegates for their valued support and contribution to the success of the 2026 National Convention. Special thanks also go to the Funerals Australia staff and organisers whose hard work ensured a seamless and memorable event.
Did you know?
The deceased’s super fund (AustralianSuper, Cbus, etc.) may include automatic life insurance that the family may be entitled to.
AFRM Claims Advocacy (ACA) is a proud National Corporate Partner of the Australian Funeral Directors Association (AFDA), working to enhance the support offered to families during times of loss. We make it easier and quicker for families to access the deceased’s life insurance claim.
Here’s why this can be essential for funeral directors and the families they assist:
“It is so easy – we mention to all families where the deceased is under the age of 65 in the initial arrangement, that they may have life insurance available.
Most families have not thought about life insurance – often families comment about the super amount but forget the insurance aspect, and given Bruno conducts a free check on the availability of life insurance for the family, it becomes a great value added service.
We have the conversation, hand over the flyer and we know that Bruno and his team will look after our families with compassion and expertise. ”
- Jesse Cattell
William Farmer Funeral Directors
“We have over 280,000 reasons to recommend William Farmer Funerals. We are still grieving at the tragedy, but knowing we are doing everything possible is important – Dad has indicated that the life insurance funds are likely to support me to get into the property market to buy a home – Paul would like that.”
- Peta, sister of Paul who passed away aged 38.
Over $280k was found in Paul’s Super/Insurance.
Benefits for your Funeral Home & Families
It helps families afford the funeral they want (rather than what they thought they could only afford) for their loved one.
Even if the family can afford the funeral service, you are providing the family a financial legacy that will far exceed expectations.
Another reason for families to Thank, Remember and Recommend your funeral home.
The ACA flyer is available for your families.
Contact and Support: To make it easier for your families, contact ACA at aca@afrm.com.au or call Bruno on 1300 013 328
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Member profile Jesse Cattell
I never planned to become a funeral director. After completing year 10 work experience with my uncle and aunt, Andrew and Heather Hampton, I unexpectedly found a career and company that has meant far more to me than I ever imagined.
After a year of casual work while still at school, I joined the business full-time in 2012 at age 17. My role initially involved assisting with funerals and transfers, cleaning vehicles, and trimming coffins while also completing a Business Degree part-time. Over the years, I trained across all areas of the business and began arranging and conducting funerals by the age of 18.
In 2019, I was fortunate to receive the Funerals Australia (AFDA) Scholarship, which took me to the NFDA conference in Chicago and really opened my eyes up to the wider industry. In 2021, I was appointed Manager of the company’s day-to-day operations, where I began playing a key role in shaping the future direction of the business.
Established in McCrae Street in 1873, William Farmer has long been a pillar of the Bendigo community and remains one of the oldest privately owned businesses in the region. Although Mr William Farmer himself passed away in 1912, the business continued under the stewardship of various Farmer family members until 1960, when it was sold to a group of investors. In 1975, it was purchased by Jim Summers, owner of Appleby Funerals (Inglewood), who later sold the group including William Farmer Funeral Directors, Appleby Funerals, and W.H. Oakley Funeral Directors to Andrew and Heather.
After nearly 40 years of ownership, Andrew and Heather began considering retirement and the next custodians of the company. While several options were explored, they consistently returned to the importance of local ownership, local knowledge, and family values. In October 2023, my wife Megan and I proudly purchased the company and began our own journey in business ownership.
Today, we operate from three locations, employ a team of 23 staff, and remain one of the only locally owned, independent funeral directors in our region. As Co-Director, I remain heavily involved in daily operations, arranging and conducting funerals, mentoring and training staff, and overseeing operational management. I’m also passionate about the company’s continued growth and innovation. Together, Meg and I are committed to delivering the highest standard of funeral care to our community through exceptional facilities, service, and a dedicated team.
While our industry has faced significant challenges in recent years surrounding the relevance and importance of
funerals, I have viewed this as an opportunity to reflect, adapt, and evolve. It has encouraged us to broaden the services we offer, think differently, and find more meaningful and relatable ways to educate the public about the importance of gathering, reflecting, and saying goodbye. Meg and I are working hard to build strong relationships with other organisations within our community, creating a network of likeminded professionals who can provide a complete circle of care both before and after death.
My involvement with Funerals Australia since 2012 has been one of the most rewarding aspects of my career and has given me a deeper appreciation and understanding of our industry. Serving as a Victorian Divisional Councillor has provided an opportunity to advocate for our members and offer support where needed. Most importantly, it has connected me with passionate professionals who have become valued friends – people who share similar values and are always willing to offer guidance, knowledge, and support.
Looking back over the past 14 years, it has been an incredible journey – at times demanding, challenging, and unpredictable – but one I would not change for anything. I hope that in the years ahead I can continue contributing to the professional standards, advocacy, and education that are so important to our industry; while also continuing to build on the 150-year legacy of William Farmer and the trust generations of local families have placed in us.
By Jesse Cattell
William Farmer Funeral Directors
E: jesse.cattell@williamfarmer.com.au
Association news
NSW/ACT Division
NSW Seniors Expo
The NSW Seniors Expo held in March at the ICC in Sydney provided an opportunity to increase awareness of Funerals Australia and the importance of choosing a member funeral director. A key theme was low public understanding of funeral planning, with many attendees unsure where to start, who to approach, or the differences between pre-paid funerals and insurance. Thank you to Shannon Scott, Vanessa Barber, Karen Taylor and Asha Dooley for staffing the stand over the two days.
Events and training
A Shrouded Cremation Training Day will be held at the Northern Suburbs Memorial Gardens and Crematorium on 2 July 2026. The training day will include a Shrouded Cremation demonstration, a Psychosocial Wellbeing session, a Workplace Safety Session and demonstrations from suppliers.
The NSW/ACT AGM weekend will be a joint event with the QLD Division from Friday 31 July – Sunday 2 August at the QT on the Gold Coast. Confirmed speakers include Ben Pettingill from Interactive Resilience; Greg Sutherland, a leading neuroscientist and Professor of Neuropathology at the University of Sydney’s School of Medical Sciences; Helen Trussler, Gifts in Wills Manager, RSPCA Home Ever After Program and
updates from Ben Kelly, CEO ACCA and Kate Henderson, Stakeholder Engagement Manager from Services and Creative Skills Australia (SaCSA).
Proposed plans to hold a joint event with CCANSW in Armidale on 12-14 November are underway. This event will combine the regular CCANSW conference, NSW/ ACT Council meeting, education events, site visits to Piddingtons, UNE, Phoenix Foundry and the NSW/ACT Divisional Christmas dinner.
Births, Deaths and Marriages
The NSW/ACT Council have been working with the NSW Registry of Births, Deaths and Marriages (BDM) to provide more detailed data analysis of death statistics. The availability will depend on capacity and cost to Funerals Australia.
NSW/ACT Councillors attended a meeting with Amanda Anastasia and Louise Dooley from Access Canberra. The discussion centred on the new portal and monthly invoicing. These meetings will continue on a quarterly basis.
Long held deceased
A meeting was held with the Department of Health, Disability and Aging (DHDA) on 8 April 2026. This connection was established at the NSW Seniors Expo. The aged care planning process and where nominating a funeral director lies in the admission process to an Aged Care Facility was discussed with the importance of educating the public/community on death care and preplanning highlighted. The issue of long held deceased cases was also raised with DHDA offering to refer data to the Aged Care Quality & Safety Commission.
TAS Division
AGM weekend
Planning is continuing for the 2026 Tasmanian Division AGM Weekend, confirmed to take place at Cradle Mountain Lodge from 11-13 September. The weekend will include an education program on the Saturday, the presentation of the 2026 Peter Fuglsang Memorial Scholarship, and conclude with the Presidential Changeover Ceremony at dinner recognising and farewelling Divisional President Travis Tann following three years of service to the Division.
2026 Peter Fuglsang Scholarship
The application period is now open for the Tasmanian 2026 Peter Fuglsang Memorial Scholarship. Applicants are asked to write a short essay of no more than 600 words detailing how they will benefit from attending the 2026 AGM weekend in Cradle Mountain. The scholarship, proudly sponsored by ICF Insurance Brokers, offers a complimentary full registration and accommodation to the 2026 Tasmanian AGM weekend, providing the recipient with valuable learning and networking opportunities.
Advocacy
The Tasmanian Council remains committed to fostering strong relationships with government and key stakeholders to advocate on behalf of Tasmanian members if necessary. The Council is continuing to monitor delays in the issuing of MCCDs at a major hospital in the state and escalate concerns to the Tasmanian Health Service if required. The Council has also discussed the review of the Coroner’s Act 1995 with no significant concerns identified at this stage.
SA/NT Division
Regional meeting
The SA/NT Regional Meeting weekend was held in the stunning Clare Valley on 30-31 May at the Clare Country Club. Following the early Saturday morning Council meeting, a professional development day was held which included the final sustainability workshops from 2XE which formed part of the LEAP Funding received from the GISA (Green Industries South Australia) Sustainability Program. The session was led by 2XE Consultants Kaushik Bilimoria and Anna Pfarr consolidating the learnings delivered over the entire program and focused on bringing sustainability efforts to life in a practical action-focused session.
Gayle Tourish, Manager, Coroners Court SA presented an industry update and an overview of the process that is followed when a client is received, through to the signing off of an ADHR. Gayle and her team have been working with the SA Council to improve the regional conveyancing program in SA. Andrew Meinel, Head of Funeral Bond Distribution, KeyInvest then presented on the difference between pre-paids and bonds, highlighting regulations that funeral directors need to be aware of. To conclude the weekend members and suppliers were treated to a wonderful Clare Valley wine and dinner experience at the Skillogalee Barrel House.
Births, Deaths and Marriages
The SA/NT Division wrote to The Hon Andrea Michaels MP (SA Government Minister for Consumer and Business Affairs) airing concerns in delays of issuing Death Certificates. In response Minister Michaels acknowledged the delays and will investigate the matter further. The BDM Registrar has also apologised for the delays. A notable
difference has been made, and Council will monitor this on an ongoing basis.
Coroners Court
The Council is working closely with Gayle Tourish, Manager, Coroners Court to address the identified issues such as outdated systems, inadequate remuneration for transfer services, poor communication and inconsistent application of rules, challenges in regional areas such as transfer providers, morgues or refrigeration and staffing required. Council has reached out to SA members seeking further feedback via direct email and a survey.
QLD Division
Events and training
A Mortuary Training session held at Gregson & Weight on 18-19 April was well attended by QLD members. The training was delivered by Pauline Tobin and Jacqui Blackmore and received excellent feedback from attendees. The QLD Division thanks Gregson & Weight for providing the facilities for the training session.
A General Meeting weekend was held on 22-23 May at the Sofitel in Brisbane. Speakers at the session included Neil Attkins, Workplace Health and Safety, Louise O’Neill, CEO of Palliative Care Queensland and Lesley McLeod, Voluntary Assisted Dying. Following the three speakers, members attended a site visit of Alex Gow Funerals’ newest premises in Thornlands, where they toured the stunning new premises and enjoyed a delicious afternoon tea.
The program is in place for the Joint NSW/ACT & QLD AGM weekend to be held from Friday 31 July – Sunday
2 August at the QT on the Gold Coast. Speakers include Ben Pettingill from Interactive Resilience; Greg Sutherland, a leading neuroscientist and Professor of Neuropathology at the University of Sydney’s School of Medical Sciences; Helen Trussler, Gifts in Wills Manager, RSPCA Home Ever After Program and updates from Ben Kelly, CEO ACCA and Kate Henderson, Stakeholder Engagement Manager from Services and Creative Skills Australia (SaCSA).
Vale Matt Hansen
QLD members had the opportunity to honour and remember their much loved colleague, Matt Hansen who died in March this year at the General Meeting weekend dinner in May. Stories and cherished memories were shared, accompanied by both laughter and tears, as a toast was raised with Matt’s favourite drink in his honour. The Division also extends its heartfelt thanks to Donna Hansen for joining them and allowing them the opportunity to celebrate and remember Matt together.
Office of Fair Trading
The Divisional President and Chief Operating Officer met with Christopher McKenzie, Director, Complaint and Program Co-ordination, Office of Fair Trading (OFT) and his team on 1 May 2026. Funerals Australia discussed concerns regarding brief case operators not complying with full pricing transparency. OFT advised if there is a specific organisation of concern, they are happy to investigate. Chris and Rebecca Rose, Strategy and Development will conduct a desk top audit of operators of concern and if required conduct an onsite investigation.
VIC Division
Zone meeting
The Division held its first Zone meeting for 2026 in Colac on 13 May, attracting over 50 members. Members attending the event were invited to a tour of local member Quinn Funeral Services before dinner. The dinner featured an insightful presentation from Dean Matthews, CEO of Geelong Cemeteries Trust and President of the Australasian Cemeteries and Crematoria Association (ACCA) on green cemetery practices and emerging industry trends and a Q&A session with local member Michelle Tipene from Hall Funerals in Colac. The next Zone meeting is scheduled for 8 July 2026 in Traralgon.
AGM weekend
Planning continues for the AGM weekend to be held at the Silverwater Resort on Phillip Island from 7-9 August 2026. The weekend will include an education program on the Saturday and conclude with the Presidential Changeover Ceremony at dinner recognising and farewelling Divisional President David Hastie following three years of service to the Division.
Pricing transparency
The new Funeral Pricing Transparency Regulations came into effect on 26 May 2026. Supporting guidance materials have been published alongside updates to the Consumer Affairs Victoria (CAV) website. Details have been circulated to members. The Victorian Council continues to engage with CAV and advocate on behalf of members to ensure members are supported and guided as they achieve full compliance with the Regulations.
Cemetery sector
Victorian Councillors continue to progress a range of initiatives aimed at strengthening working relationships with the cemetery sector. Key areas of focus include providing feedback on safety guidelines developed by the Cemeteries & Crematoria Association of Victoria (CCAV), correspondence with Cranbourne Cemetery Trust regarding a new policy, and drafting communications to support clearer identification of battery-powered implantable medical devices prior to cremation. In addition, Council is also exploring whether there is sufficient crematoria across Victoria and discussing the development of improved resources for natural burial offerings.
WA Division
Events and training
A second Driver Training event was held on 7 May 2026 and once again it was a sold-out event. A Coffee, Cadavers & CPD session was arranged by AIE in March and held in Mandurah at Bowra & O’Dea’s premises. The session focused on mental health in the profession, managing family requests and tattoo preservation.
The Industry Training Day is scheduled for Saturday 11 July 2026 at the Ingot Hotel from 9.00am to 1.30pm. Deb Reveley from the Brain Ambulance and Alison Jackson, Registrar, Registry of Births, Deaths and Marriages and Seung Lee, Team Leader, Registry of Births, Deaths and Marriages have been confirmed to speak.
The location for the August AGM weekend has moved from Geraldton to Scarborough. Considering rising fuel
costs and increasing cost of living, it was thought prudent to move the location to a closer venue in or nearby Perth.
Metropolitan Cemeteries Board
The Metropolitan Cemeteries Board (MCB) has reached out to Funerals Australia regarding the review of MCB’s Conditions of Licence that apply to funeral directors and monumental masons operating within MCB sites. Craig Renshaw as the WA President has been active in this consultation process. Joe O’Dea, Chairman Bowra & O’Dea and current Chair of the MCB will be stepping down as MCB Chair as of 30 June 2026. Funerals Australia will be seeking to position another WA member to sit on the board.
Advocacy
WA President Craig Renshaw presented on behalf of Funerals Australia at the CCAWA Annual General Meeting and One Day Seminar on 17 April. Craig spoke about Funerals Australia’s recent activities including the rebrand to Funerals Australia, the 90 Year Anniversary, the Funeral Learning Hub and the 2026 National Convention on the Sunshine Coast.
Supporting Funeral Australia’s advocacy for greater regulation, WA Councillor Adrian Barrett has connected Good Talent Media with a family he cared for following a deeply distressing experience involving their deceased daughter, who was initially being held at the premises of a non-member operator. The daughter’s mother has spoken with the media and is a strong advocate for increased regulation within the sector.
Supplier news
My Tributes
For many families, the funeral is not the end of grief. It is the moment the noise falls away, the visitors head home, and the true weight of loss begins to settle. This is where the conversation around care is changing.
Funeral professionals have always played a deeply important role in people’s lives. They guide families through decisions no one ever wants to make. They help hold emotion and logistics in the same space. They create room for dignity, ritual and meaning at a time when people are often moving through shock. But families need more than a well-managed service. They need support that recognises grief does not end when the ceremony does.
For a long time, care was often seen as a short period of follow up once the funeral had taken place. Today, that definition feels too narrow. Grief is not linear. It does not follow a timetable. For many people, the hardest moments arrive later.
That shift matters, because it is changing what families value. They are not only looking for help in planning a farewell. They are looking for ways to stay connected to the person they have lost. They want somewhere to return to. Somewhere to reflect. Somewhere to share stories, revisit photographs, read messages, and feel that a life continues to be acknowledged.
At the same time, families are more dispersed than ever. Children may live interstate. Grandchildren may be overseas. Friends and extended community are often spread far beyond the town or suburb where a service takes place. In that environment, remembrance can no longer be thought of as something confined to a chapel, a
cemetery, or a single day.
This is why lasting memorial spaces are becoming such an important part of modern aftercare. A notice or tribute is no longer just a practical communication tool. At its best, it becomes a place of continued connection. A space where condolences can still be read months later. Where stories can be added over time. Where anniversaries, milestones and moments of reflection can be held with the same care as the day of the funeral itself.
That kind of continuity matters deeply to families. It also speaks to something bigger. The growing desire to preserve not just the fact that someone lived, but the texture of who they were. Their humour. Their values. Their relationships. The stories that might otherwise be lost between generations.
A life is never defined by a date range. And remembrance should not be either. For funeral professionals, this presents an important opportunity. Not in a commercial sense, but a human one. It is an opportunity to extend care in a way that feels natural, relevant and genuinely supportive. To recognise that the role of a funeral professional is not only to help
families say goodbye, but also to help them hold on.
That does not always mean more meetings, more process, or more formality. Often, it simply means offering families thoughtful ways to preserve memory and maintain connection in their own time and in their own way.
In an industry built on trust, that kind of care leaves a lasting impression. Because what families remember is not only how the service looked. It is how they felt. Whether they were supported. Whether the experience honoured the person they loved. Whether, in the weeks and months that followed, they were left with something meaningful to return to.
The future of care is not about doing more for the sake of it. It is about understanding that remembrance now lives beyond the funeral. And that one of the most powerful things funeral professionals can offer is not just a meaningful farewell, but an enduring place for memory to live on.
Industry news AIE update
The Australian Institute of Embalming remains dedicated to supporting members through ongoing education, professional development, and opportunities to connect with colleagues across the profession.
As the industry continues to evolve, the AIE is focused on delivering practical resources, up-to-date guidance, and valuable learning opportunities that assist embalmers throughout Australia in maintaining high professional standards.
2026 AIE Conference
Preparations are well underway for the upcoming AIE Conference, which will be held in Melbourne from 1-3 October 2026 at the Vibe Hotel Docklands. This year’s conference program is being developed to include a range of educational presentations, practical discussions, and guest speakers covering topics relevant to today’s embalming profession. Sessions are intended to provide value for embalmers at all stages of their careers, from those new to the industry through to highly experienced practitioners. In addition to the educational benefits, the conference also offers attendees the opportunity to network with peers and share experiences.
Further information regarding registration, accommodation, and the full conference program will be released to members as planning progresses. Members are encouraged to monitor their emails and the AIE website for updates and announcements in the coming months. Attendance at the conference also provides members with the opportunity to gain CPD points.
AIE Learning Portal
The AIE Learning Portal continues to grow as an important educational resource for members and provides a convenient way to work towards CPD requirements. The portal offers access to a variety of online courses, webinars, and educational materials designed to support both personal and professional growth. Members can access content at a time that suits them, revisit topics when needed, and remain informed about current industry standards and best practices.
Member feedback continues to play an important role in shaping the portal’s future direction. Suggestions from users have helped guide the development of new content and improvements to the overall learning experience. We encourage everyone to log in regularly and explore newly added material as it becomes available throughout the year.
AIE CPD Event
Members of the profession recently came together for an in-person CPD training event in Victoria. The 3 CPD point session provided a hands-on and interactive professional development session focused on hair (style and tools), basic make-up for every day and practical tips in a relaxed environment to encourage learning, collaboration and sharing of industry tips and techniques. Thank you to AIE Victorian State Coordinator Kathy Hodges and presenters Amanda Clements and Johanna Adams.
2026 AIE Scholarship
Entries for the 2026 AIE Scholarship have now closed, and judging has commenced. The winner will be announced on 30 June 2026. The
prize for the winning entry includes complimentary registration for attendance at the 2026 AIE Conference plus return economy airfare from the winners nearest capital city and three night’s accommodation. An additional $1,000 will also be given to the winner as a cash component of the overall prize. The winning essay will be available in the Members Lounge of the AIE website. Special thanks to Bowra & O’Dea for their continued sponsorship of the scholarship.
AIE Board member update
The Australian Institute of Embalming is pleased to announce that Joseph Mallia has accepted the position of Vice Chairman. Joseph brings valuable experience, professionalism, and a strong commitment to the ongoing development of the embalming profession in Australia. We look forward to working closely with Joseph as part of the AIE leadership team as we continue to strengthen the organisation and support members across the country.
Thank you to everyone for your continued support of the AIE. I would also like to acknowledge and thank my fellow Board members whose time and dedication remain essential to the ongoing success of the AIE.
Danielle Calvaresi AIE Madam Chairman
Industry news ACCA update
In Canada, the primary association representing our sector proudly refers to its members and the wider field as professionals. It’s embedded in their name and central to their identity.
That simple distinction, shared by one of our valued suppliers at a recent event has stayed with me and raises an important question for us here in Australia, and indeed across much of the world.
We often describe ourselves as working in the death care ‘sector’ or ‘industry’. We identify as funeral directors, cemetery and crematoria operators, or service providers. Yet rarely do we collectively refer to ourselves as professionals – and that is exactly what we are.
Every day, across every part of this profession, individuals deliver an exceptional level of care and service to grieving families and communities. This work demands not only compassion, but also technical expertise, emotional intelligence, and resilience. It is a role that most people could neither perform nor would choose to undertake. And yet, our members do so with dedication, skill, and professionalism. We are the experts in what we do and in what we provide to the community.
In recent years, both of our associations have made significant strides in elevating standards across the profession. Through enhanced education and training pathways, collaboration with government on legislation and regulation, and ongoing efforts to improve public understanding, we are collectively strengthening both the capability and perception of our sector. These initiatives are helping to
build greater death literacy within the community and reinforcing the essential role we play.
Membership in our associations is a clear demonstration of commitment. Commitment to continuous improvement, to delivering the highest standard of service, to taking pride in what we do, and to being recognised as professionals.
One of the most encouraging developments has been the increasing level of cross-attendance at events throughout the profession. Both the ACCA team and I have greatly valued attending Funerals Australia events whether state-based gatherings or the national convention. Likewise, it has been fantastic to see members of Funerals Australia engaging with ACCA events and those hosted by the state cemetery and crematoria associations.
This growing collaboration is incredibly important as it shows the community that we operate as one industry, sharing and improving together.
By coming together, we gain a deeper understanding of the shared challenges and opportunities we face. We are exposed to different perspectives, approaches, and solutions. Most importantly, we strengthen communication and cooperation between the funeral and cemetery/ crematoria sectors ensuring a more cohesive experience for the families we serve.
Looking ahead, we are excited to host our annual ACCA Conference this September on the Gold Coast, and we invite you all to attend. This year’s program will bring together respected speakers, industry leaders, and delegates
from across Australia and internationally.
Highlights include:
• Distinguished Professor Ben White discussing Voluntary Assisted Dying
• Dr Georgina Robinson, a global expert on alkaline hydrolysis
• Acclaimed author and scholar Dr Hannah Gould
• Natalie Waters on understanding your customer
Winitha Bonney OAM on risk-ready leadership
In addition, there will be engaging sessions on building high-performing teams, creating meaningful community connections, and navigating uncertainty in a rapidly changing environment along with updates on the many important initiatives underway across our profession.
Events like this are more than just conferences – they are opportunities to learn, connect, and continue shaping the future of our profession. Because that is what we are: a profession and it’s time we proudly embrace that identity.
Dean Matthews
ACCA President
Corporate Affiliate Members
DAVID CLARKE 0401 305 051 daclarke@australianunity.com.au www.fpmanagement.com.au
Helen Trussler 02 9782 4470 htrussler@rspcansw.org.au
New South Wales
Sydney & Suburbs
SUTHERLAND 691 Old Princes Highway
PH: 02 9545 3477
CARINGBAH BEXLEY NORTH REVESBY
Stephen Kellaway EXECUTIVE DIRECTOR
email: service@olsens.com.au
A 249 Bronte Road, Waverley NSW 2024 P (02) 9389 3499
E enquiries@waltercarter.com.au W waltercarter.com.au
Armidale 2350
Orange 2800
email: mail@penhallfunerals.com.au
Quirindi 2343
Shaun Hamilton Funerals
Q UIRI N DI’S ON LY L O CALLY O WNED & O PERATED FUN ERAL DIRECT OR 214 GEORGE STREET, QUIRINDI 02 6746 22 22
Serving Quirindi, Werris Creek, Murrurundi and all surrounding areas
Tamworth 2340
Shaun Hamilton Funerals
125 MARIUS STREET, TAMWORTH 02 6766 19 66
Serving Tamworth, Manilla, Gunnedah and all surrounding areas
Young 2594
Northern Territory
Serving Alice Springs & Central Australia since 1975. 12 Kidman Street, PO Box 1943 Phone: 08 8952 2953 Email: admin@centrefunerals.com.au www.centrefunerals.com.au
Serving Cairns, Gordonvale, Babinda, Innisfail, Tully & Atherton Tableland Areas of Far North Queensland
Locally Family Owned and Operated by Chris, Kaylene, Brett & Cher Heritage
Phone all hours: (08) 8825 2028 Fax: (08) 8825 2189
5558
Skinner Family Funerals (est. 1926)
(Compassion, Dignity, Respect)
1 Frances Terrace, Moonta
Serving Central Yorke Peninsula incl. Moonta, Maitland, Ardrossan, Pt Victoria & Price, Copper Coast & wider areas
Phone all hours: (08) 8825 2028 Fax: (08) 8825 2189
Port Lincoln 5606
Ralph, Jennifer, Linda and Sta
Paul, Chris & Laura
Serving all districts of Eyre Peninsula 20 London Street, Port Lincoln Telephone: (08) 8683 4000 www.williamsfunerals.com.au
Port Pirie 5540
North West & West Coasts
Travis Tann – General Manager Head office and Chapel 163 Steele Street, Devonport. Mersey Gardens Chapel and Crematorium 20 - 24 Stoney Rise Road, Devonport. Close to Spirit of Tasmania Ferry terminal for quick repatriations when required. info@pinegrove.net.au www.pinegrovefunerals.com.au 03 6423 4000
Quality products for funeral homes and mortuaries, designed and customised for the final journey.
500kg Mortuary Trolley
Electric over Hydraulic system, drive unit, Auto tray loading, electric body tray brake
500kg Ceiling Hoist
2 speed, 270º swivel, adjustable length straps ergonomic pendant, head strap, ceiling track system
Mortuary Racking
Body trays and coffins, guide rails. Options: Front/ side loading, 3/4 Tier, fixed or mobile
Last word A Journal for Bereaved Parents
The My Heartstrings grief journal for bereaved parents, has been created to gently support parents navigating life after the death of a child, an experience that can be overwhelming and deeply painful.
Written from the dual perspective of a bereavement counsellor and bereaved parent, it offers a compassionate, authentic space for reflection whether the loss was recent or many years ago, and is a thoughtful resource that funeral directors can offer to bereaved parents as part of their support.
This balance of lived experience and professional insight is also recognised in clinical practice with psychologist Kelly Morrish describing the journal
Portable Unit
The BioSeal Portable Unit System is fully contained and configured for travel to any situation.
Compact for travel in a durable, lightweight carrying case. The BioSeal Portable unit is a fully-kitted, batterypowered absolute containment system.
as “a thoughtfully created resource… carrying a depth of compassion and understanding that many may find validating.” She notes it “gently invites reflection without placing expectations on how grief ‘should’ unfold,” and offers “a meaningful companion alongside the grieving process.”
At its core, the journal honours the ongoing bond between parent and child. The prompts invite parents to remember, reflect, and continue their connection in ways that feel meaningful to them, while gentle insights help normalise experiences that may otherwise feel confusing or confronting.
My Heartstrings is not about moving on from grief, but about learning to live with
• 1x Rugged Carrying Case
• 1x 240v Hand-held Thermosealer
• 1x 12v Sealed Battery
• 1x Battery Charger,
• 1x DC Power Inverter
• 1x Battery Adapter for Power Inverter
• 1x Roll of Biohazard Warning Tape
• 1x BioSeal Bag INCLUDES:
$3245.00 incl. GST PER UNIT
Available now!… Unexpected Value
DELRAY - Product Code: 146853
Rosetan Crepe Interior with dual overlay Solid Hardwood Casket with Wooden bed, Adjustable LifeView panel, Crematable wooden handles, Living Tree Memorial Program
Dimensions (cm): 205 x 76 x 50 Weight: 77kg
“Batesville has been rated #1 in product quality, service and innovation for three years in a row by funeral professionals, according to Funeral Service Insider (FSI)!”
TO FIND OUT MORE, PLEASE CONTACT: Shirly Sareyka - General Manager, Australia & New Zealand
1 RATING # Batesville quality made surprisingly affordable. For the non-traditional Batesville buyers!
: Shirly.sareyka@batesville.com : 0437 114 333 : www.batesville.com.au Or your local Batesville sales agent: 1300 368 268
