Issue #5 | September 2026
Generational divide Working with different generations
Humans and companion animals Honouring the bond at end of life
Beyond burial and cremation Navigating new choices
Contents The Funerals Australia Magazine Official Magazine of Funerals Australia
11
14
18
21
27
29
Regulars
Features
03
National President’s Message
11
Working with diverse generations and personalities
04
Membership News
13
Sustainable Funerals Program: Final report
07
From the CEO
14
Ten reasons to use a funeral director
09
In the News
17
Beyond burial and cremation: New choices at the end of life
30
Association News
18
Honouring the bond between humans and companion animals
35
Supplier News
21
New resource for supporting children through funerals
37
Industry News
23
Funerals Australia Distinguished Service Awards
38
Service Directory
27
Industry spotlight – Centennial Park 90-year celebration
29
Member Profile – Taryn Hunt
National Office
National Office Staff
Suite 6, 27-31 Duerdin Street, Notting Hill VIC 3168 PO Box 1048, Mount Waverley VIC 3149 Tel: 03 9859 9966 Website: www.funeralsaustralia.org.au
DALE GILSON Chief Executive Officer Email: ceo@funeralsaustralia.org.au THERESA BERNSTEIN Finance Manager Email: accounts@funeralsaustralia.org.au EDWINA ELLICOTT Chief Operating Officer National Education Email: edwina.ellicott@funeralsaustralia.org.au SHERIDA GOOD Executive & Member Liaison Officer (VIC & TAS) Events (VIC & TAS) Email: sherida.good@funeralsaustralia.org.au DEANNE BROWN National Convention Coordinator Events (NSW/ACT & QLD) Email: deanne.brown@funeralsaustralia.org.au LUCINDA CATE Communications & Marketing Officer Member Services Email: lucinda.cate@funeralsaustralia.org.au MARGOT HAYNES
National Council NATIONAL EXECUTIVE COMMITTEE President: Asha Dooley Senior Vice President: Deanne McLeod Junior Vice President: Luke Gregson Treasurer: James MacLeod Divisional Representatives on National Council NSW/ACT Sam Piddington, Asha Dooley, Simon Law QUEENSLAND Don Burstow, Tania Dell’Amico, Luke Gregson SOUTH AUSTRALIA/NORTHERN TERRITORY Philip Murray, Natasha Siebert TASMANIA Paul Graham, Travis Tann VICTORIA Kelly Scott, James MacLeod, Andrew Pinder WESTERN AUSTRALIA Adrian Barrett, Deanne McLeod
Administration Assistant Email: margot.haynes@funeralsaustralia.org.au
CORALIE HIGGINS
Administration Support Coordinator Email: coralie.higgins@funeralsaustralia.org.au
Funerals Australia Website
Funerals Australia Facebook
The Funerals Australia Magazine is published quarterly in March, June, September and December. We welcome material for publication. Advertising, artwork and editorial deadline for December 2026 edition is 30 October. All material submitted is used at the discretion of the Editorial Committee. Editor: Lucinda Cate PO Box 1048, Mount Waverley, VIC 3149 Email: info@funeralsaustralia.org.au Registered Office: Suite 6, 27-31 Duerdin Street, Notting Hill, VIC 3168 Telephone: 03 9859 9966 Fax: 03 9819 7390 ACN 007 331 580 ABN 33 007 331 580 Copyright © 2026: Items in this publication are protected by copyright law. The Funerals Australia Magazine has been produced by Funerals Australia as a service to its Members. No part may be reproduced by any process without written authorisation by the Association. Graphic Design: Dean O’Brien Print: NEO 5 Dunlop Road, Mulgrave, VIC 3170 Images sourced on www.shutterstock.com Opinions expressed in this Magazine are not those of Funerals Australia. Funerals Australia does not accept responsibility for the content of advertisements or articles appearing which may be held to be contrary to law.
The Funerals Australia Magazine | 01
Mission
What’s
Promote and advocate for the value of funerals and the
September 2026
statement
professon, leading the way in standards and education to drive the advancement in the sector and empower community decision making.
Code of Ethics Members of Funerals Australia agree to honour the spirit and provisions of the Code and as subscribers to the Code to hereby affirm and accept willingly the responsibilities and privileges that are implied by membership of the Association.
1.
To maintain in all matters the highest standards of business, professional and personal conduct.
2.
To respect in all circumstances the confidentiality and trust placed in us by our clients and members of the public.
3.
To ensure that staff are qualified and competent.
4.
To ensure that facilities are adequate for all services
happening 30
Webinar: Why Business Strategy Matters – via Zoom
October 2026 1-3 14 15 23-25 25-28
AIE Conference – Melbourne VIC NE Zone Meeting – Bright WA Advanced Driver Training - Perth QLD Mortuary Training – Townsville NFDA USA International Convention & Expo – Charlotte
November 2026 6-7 11 12-13
QLD Council & General Meeting – Cairns NSW/ACT Council Meeting – Armidale Combined CCANSW & NSW/ACT Meeting – Armidale
18 18 27 27
SA/NT Council & Planning Meeting – Adelaide National AGM & National Council Meeting – via Zoom WA Council Meeting & Christmas Function – Perth VIC Council Meeting & Christmas Function – Melbourne
*Event information is current at time of printing.
rendered to the community.
5.
To provide information concerning the range of services available, the prices of these services, and the functions and responsibilities accepted on behalf of our clients.
6.
To give a written estimate of all funeral charges and disbursements to be made on a client’s behalf at the time of taking instructions, or as soon as is practicable.
7.
To respect the personal choice of clients and have
AIRFREIGHT TRANSFERS
regard for their diversity of beliefs in religious and
Domestic and International International CR's
cultural practices.
8.
To ensure that all advertising is in good taste and directed to informing the public.
9.
To be thoroughly conversant with the laws of the land as they apply to funeral service and allied industries and professions.
10.
To provide access to a client advisory service with conciliation and arbitration arrangements available to help resolve any disputes which arise between members and their clients.
02 | The Funerals Australia Magazine
OVER 25 YEARS EXPERIENCE SERVING THE FUNERAL INDUSTRY
National
President’s message As I write this edition’s President’s Report, we find ourselves in the middle of AGM season across the country. It has been wonderful to see our Divisions hosting successful events, with strong attendance, meaningful discussion, and genuine member engagement.
ensure members receive timely, relevant
One of the great strengths of Funerals
funeral professionals across Australia.
Australia is that we remain a memberled organisation. Our Divisions continue to create opportunities for funeral professionals to connect, learn, share experiences and discuss the challenges and opportunities facing our sector. As an organisation, we are also continuing to evolve and strengthen our national governance structure. Earlier this year, National Council established four national committees to help guide key areas of strategic focus and ensure we continue to deliver value to members now and into the future.
and valuable information from their Association. As member expectations continue to evolve, it is important that we evolve alongside them. Education is another key area of focus. The newly formed Education Committee has commenced work
on ensuring they remain relevant, practical and reflective of contemporary expectations. The committee is also exploring opportunities for more proactive advocacy and engagement with government to introduce regulation. Our Membership and Communications Committee is focused on one of our most important priorities, our members. The committee is examining member engagement opportunities, reviewing membership categories, and developing a national communications framework to
up to be a truly educational, engaging Finally, I would like to acknowledge and
From there, the committee will take a holistic view of education, professional development and learning opportunities, helping us build a more coordinated and accessible approach to training across the country. Completing our committee structure is the Finance, Risk and Audit Committee, which provides oversight and guidance
congratulate the recipients of this year’s Distinguished Service Awards: Don Burstow, Rowan Steer, Kelly Scott, Mark Forgie and Sharyn Moll. Each of these individuals has made an extraordinary contribution to our profession and our Association over many years. Their leadership, commitment and willingness to give back have helped shape the strong and respected organisation we
to ensure Funerals Australia remains
enjoy today.
financially sustainable, appropriately
There is much to be optimistic about.
governed and well positioned to manage both opportunities and risks as we continue to grow and expand our These committees represent a
practice, and the committee is focused
incredibly excited about what is shaping
to better understand the needs of
undertaking important work reviewing
public confidence in professional funeral
ACC Higgins Leadership Forum, we are
and electric event in Western Sydney.
activities.
standards are central to maintaining
convention program and alongside the
on a national training needs analysis
Our PEV and Regulation Committee is and updating our PEV Standards. These
some great speakers locked in for the
significant investment in the future of our Association and demonstrate our commitment to continuous
Across our Divisions, committees, educational initiatives, advocacy efforts and future events, there is a clear sense of momentum throughout Funerals Australia. I am continually encouraged by the passion, professionalism and generosity demonstrated by our members, and I thank you for your
improvement, strong governance and
ongoing support of our Association.
strategic leadership. Thank you to all
I look forward to sharing further updates
who have volunteered to be on these committees, you don’t have to be a National or Divisional Councillor to be involved. Looking ahead, planning for the
in the months ahead and to continuing this journey together as we build an even stronger future for Funerals Australia. Warm regards
2027 Funerals Australia International Convention & Expo continues to gather momentum. The response from exhibitors has been exceptional, with
Asha Dooley
expo booths going rapidly and only limited opportunities remaining. We have The Funerals Australia Magazine | 03
Membership news
Welcome to new affiliate member
Our Home Ever After program extends
support and continue the work of RSPCA
this commitment by ensuring beloved
for all animals in need.
RSPCA
longer can. Pet owners can enrol their
For many people, pets are beloved members of the family and as they make plans for the future, one question often causes significant concern: “Who will care for my pet if I’m no longer here?” While some have family or friends who can help, many do not and this is when RSPCA’s Home Ever After program can provide a compassionate solution and
pets are cared for when their owner no companion animals onto the program and if it is ever needed, the RSPCA will provide the animal with expert care before carefully matching them with a new home, suited to its personality,
rehabilitation, education and advocacy. Every year, RSPCA teams across the nation care for thousands of vulnerable animals and help them find safe, loving homes.
Together, we can help ensure that no pet is left without a safe, loving future.
important end-of-life decisions. For
offers practical reassurance, even as a
improve animal welfare through rescue,
223 or visit www.rspcainyourwill.org.au.
advisers, helping people navigate
For more than 150 years, the RSPCA
cruelty, protect animals in need, and
contact your local RSPCA, call 1800 777
Funeral directors are often trusted
clients who are concerned about the
welfare charity, working to prevent
After program or the work of the RSPCA,
needs, and the life it previously enjoyed.
valuable peace of mind. has been Australia’s leading animal
To learn more about the Home Ever
future of their pets, Home Ever After backup plan, and can be an important part of the conversation. If your client is already planning to leave a gift in their Will to the RSPCA, the program is provided free of charge. However, all pet owners can access the program and are simply invited to consider leaving a gift in their Will to help
Skoda Superb high roof hearse Side opening glass Australian Made Ph: 02 6495 6279
04 | The Funerals Australia Magazine
Welcome to new affiliate member
confidence and know what to say and do
Grief Connect
guided online peer support group for
to support a grieving loved one. The Grief Connect® Community is a professionally anyone who has experienced the death
The funeral is over, but for the family
of a loved one, providing a place of
you’ve supported, the journey ahead is
belonging, connection and hope, with
just beginning. There will be questions
guided live conversation sessions twice a
they haven’t thought to ask, decisions they feel unprepared for, and days when
month alongside peers.
they simply need to know they are not
Grief Connect® also supports
alone.
funeral professionals with training that strengthens grief language
When the funeral ends, where do
and communication, addresses the
families turn next? Grief Connect®
emotional impact of their work and helps
bridges the gap between the funeral and
reduce burnout, alongside Employee
what comes next, providing practical information, connection and ongoing emotional support for grieving people. Founded by award-winning grief expert, social worker and widow Michelle Moriarty, Grief Connect® extends professional grief support to families and funeral teams.
Assistance Program counselling. and decisions that can follow a death.
Because exceptional care shouldn’t end
Through practical information, direct
with the funeral.
links and guidance, it empowers grieving people to understand their options, ask informed questions and make choices that are right for them.
Extend the care your families already know you for, while supporting the people who provide it. To learn more about how Grief Connect® can support
The Grief Language Project® Connect
your families and funeral team, please
Cards are conversation cards designed
contact Michelle Moriarty on 0412 525
to help people communicate with
061 or michelle@griefconnect.com.au
Membership applications
Membership applications approved
Membership movements
Applications are accepted subject to
EcoAsh
advertising. Members have 21 days in
Tim Rumble
New additional representatives
which to make comment to national
23 Barrabooka Street
office.
Clontarf NSW 2093
Affiliate membership
Ashes to Ashes
After the Funeral – The Unspoken Next Steps is an online eGuide that helps families navigate the tasks, services
SpeedLink Repatriation Damien McMillen 116/1101 Hay St West Perth WA 6005
Craig Hull 2 Hart St Tempe NSW 2044
Propel Funeral Partners New additional representative is Scott Harris Bowra & O’Dea New additional representatives are Tanya Hirst and Alana Kenzler InvoCare Australia New additional representative is Peta Ingles
The Funerals Australia Magazine | 05
www.afrmclaimsadvocacy.com.au 1300 013 328
Did you know? The deceased’s super fund (AustralianSuper, Cbus, etc.) may include automatic life insurance that the family may be entitled to. AFRM Claims Advocacy (ACA) is a proud National Corporate Partner of the Australian Funeral Directors Association (AFDA), working to enhance the support offered to families during times of loss. We make it easier and quicker for families to access the deceased’s life insurance claim. Here’s why this can be essential for funeral directors and the families they assist: “It is so easy – we mention to all families where the deceased is under the age of 65 in the initial arrangement, that they may have life insurance available. Most families have not thought about life insurance – often families comment about the super amount but forget the insurance aspect, and given Bruno conducts a free check on the availability of life insurance for the family, it becomes a great value added service. We have the conversation, hand over the flyer and we know that Bruno and his team will look after our families with compassion and expertise. ” - Jesse Cattell William Farmer Funeral Directors
“We have over 280,000 reasons to recommend William Farmer Funerals. We are still grieving at the tragedy, but knowing we are doing everything possible is important – Dad has indicated that the life insurance funds are likely to support me to get into the property market to buy a home – Paul would like that.” - Peta, sister of Paul who passed away aged 38. Over $280k was found in Paul’s Super/Insurance.
Benefits for your Funeral Home & Families It helps families afford the funeral they want (rather than what they thought they could only afford) for their loved one. Even if the family can afford the funeral service, you are providing the family a financial legacy that will far exceed expectations. Another reason for families to Thank, Remember and Recommend your funeral home.
The ACA flyer is available for your families.
Contact and Support: To make it easier for your families, contact ACA at aca@afrm.com.au or call Bruno on 1300 013 328
From the
CEO
One year on from the launch of Funerals Australia, our new identity continues to gain momentum as we strengthen our voice, expand member support and build greater awareness of the funeral profession. It is hard to believe that 12 months have passed since we officially launched Funerals Australia and celebrated 90 years of our Association in Melbourne. At the time, we spoke about the launch as the beginning of a new chapter rather than simply a change of name, and over the past year we have continued working to bring that ambition to life.
giving us an opportunity to draw on a broader range of perspectives from across our membership. Their work will help ensure our standards, education, membership offering, communications and governance continue to evolve alongside the changing needs of the profession and the community. We have now completed our Divisional AGM season, which is always a valuable opportunity to connect with members, hear directly about the issues that matter to them and provide updates on the work of the Association. This year I attended the joint NSW/ACT and QLD AGM on the Gold Coast, the Victorian AGM on Phillip Island, the SA/NT AGM
Our focus has been on building
at Monarto Safari Resort, the WA AGM in
awareness of Funerals Australia,
Scarborough and the Tasmanian AGM in
strengthening our position as a trusted
Cradle Mountain.
voice on funerals and ensuring our members remain at the centre of everything we do. We are continuing to strengthen our presence across digital channels through website optimisation and social media, proactive media engagement and greater participation in industry conversations, while creating more opportunities to showcase the professionalism, expertise and care our members provide to Australian families every day. As Asha outlines in her President’s Report, four new national committees have commenced work across key areas of the Association: PEV and Regulation, Membership and Communications, Education, and Finance, Risk and Audit. These committees provide another avenue for members to contribute their experience and expertise to the future direction of Funerals Australia. Importantly, participation is not limited to National or Divisional Councillors,
These events also provided an opportunity to recognise the outstanding contribution of a number of our members. Congratulations to this year’s Distinguished Service Award recipients: Don Burstow, Rowan Steer, Kelly Scott, Mark Forgie and Sharyn Moll. Planning continues for the 2027 Funerals Australia International Convention & Expo in Western Sydney. The Convention & Expo website is now live and ready to accept interest from exhibitors from across the broader industry. The remaining sites are expected to fill quickly, so anyone still interested in exhibiting is encouraged to register via
The Convention, International Expo and ACC Higgins Leadership Forum will bring together funeral professionals, suppliers, industry leaders and international colleagues for education, networking and collaboration for what promises to be an outstanding event. I am also pleased to welcome My Tributes as a National Corporate Partner. This builds on our existing relationship and provides further opportunities to increase the visibility of Funerals Australia and our members, share trusted funeral information with the community and highlight the value of choosing a Funerals Australia member. Thank you also to all our National Corporate Partners and Divisional Sponsors who have renewed their support for 2026/27. Their ongoing involvement enables us to continue delivering benefits, education and initiatives for members, and I encourage you to familiarise yourself with our partners and support them where you can. As we enter our second year as Funerals Australia, I am proud of the progress we have made and excited about what lies ahead. Thank you to our members, partners, Councillors, volunteers and staff for continuing to support the Association.
the Expo website as soon as possible. Going forward the website will serve as the central hub for everything you
Dale Gilson
need to know about the Convention and Expo, with updates to come on the education program, speakers, social events, registration and accommodation. The Funerals Australia Magazine | 07
In the news
Building skills with the Funeral Learning Hub
The Funeral Learning Hub (FLH) is an exclusive Funerals Australia member benefit offering valuable professional development to support employee induction, leadership development and workplace capability.
of the Funeral Director, Manual Lifting and Lowering, and Funerals and Society. This reflects the value members are placing on practical, operational learning and reinforces the FLH’s role as a trusted resource for staff induction and onboarding.
Since its launch, the FLH has grown
Supporting workforce capability
from a collection of foundation courses
We know that our people are our
into a comprehensive learning platform
greatest asset. Using the FLH as part
offering industry-specific education,
of a structured induction program
transferable professional skills and
can help new employees build a
practical resources. Today, members can
strong foundation of knowledge and
access courses, webinars, Lunch and
understand industry expectations from
Learns, podcasts, reports and recordings
the outset. The platform also supports
of face-to-face training, and catch up on
ongoing development for established
National Convention sessions.
employees, with courses covering
Learning at your fingertips
transferable capabilities such as leadership, managing teams, problem-
The FLH is designed to complement
solving, resolving conflict and change
Funerals Australia’s in-person education
management.
program by allowing people to learn at their own pace and at a time that suits them. With most courses delivered as short learning modules, professional development can be incorporated more easily into the working day.
In an industry first, the FLH also offers an Introduction to the Funeral Industry course to members of the public who are considering a career in the profession. This enables prospective employees to gain an informed understanding
•
New podcasts featuring John Adams and Funerals Australia members. These include episodes from the Death: A Changing Industry series, as well as No One Asked If I Was OK and Storytelling Secrets Funeral Directors Need to Know.
•
New courses covering data protection, phishing, social engineering and effective AI prompts for funeral homes.
New reporting tools For business owners and managers, the Manager Reporting feature provides even greater value. Managers who have been issued an access code can monitor their team’s engagement and learning progress across the FLH.
By June 2026, the FLH had over 1,500
of the sector before joining it, while
users and had recorded 5,000 course
ensuring they are learning from reliable,
completions demonstrating its growing
knowledgeable and industry-approved
value to members. Encouragingly, 93
resources.
or job role, and results can be sorted
completing their course to receive
New content and resources
This gives leaders a practical way to
continuing professional development
The platform continues to expand and
recognition. More than 760 digital
recent additions include:
per cent of users spent sufficient time
badges have also been awarded across areas including workplace safety, care of the deceased, customer service, negotiation and conflict, leadership,
•
Report. •
Understanding Psychosocial
traditions. include The First Call and Transfer, Role
Webinars on Building Leadership in Your Funeral Home and
inclusion and diversity, and funeral The most frequently completed courses
Sustainable Funerals Program Final
Hazards in Today’s Workplace. •
Reports can be searched by date, course, employee name, email address and downloaded in CSV or Excel format. oversee induction, identify learning gaps, support development conversations and maintain training records. We encourage every member firm to revisit the platform, explore its latest content and make the FLH part of your team’s ongoing professional development. Contact Edwina Ellicott: edwina.ellicott@funeralsaustralia.org.au
Recordings from the 2026 National
for an in person or live zoom training
Convention on the Sunshine Coast.
session. The Funerals Australia Magazine | 09
Working with diverse generations and personalities In today’s world, it’s not unusual to be working with up to five generations in your workforce, often across multiple nationalities, cultures and personality types. If this complexity isn’t managed well, it can quickly become a recipe for disaster. According to Colin Wilson, Director of Funerals Australia National Corporate
Baby Boomers (1946-1964): This
Generation Alpha (2010-2024): This
Partner Key Business Advisors (KBA)
generation brings valuable experience
emerging generation is only beginning
understanding these differences and
and knowledge and can play a powerful
to enter the workforce, mostly through
adapting your leadership approach is
mentoring role. Many have held senior
casual or part-time roles, as they seek to
essential to building a cohesive, high-
positions and are strong contributors
gain experience.
performing team.
when sharing insights with others. today’s technologies and may require
Understanding different nationalities and cultures
additional support in this area.
A multicultural workforce offers many
needs to stand out, keeping your team
Generation X (1965-1979): Often
benefits. Sharing experiences and
focused on what matters while helping
in leadership roles, this generation
them see the value of working cohesively
demonstrates leadership qualities and
together and staying aligned with the
a willingness to take on responsibility
strategic direction of the funeral home.
in coaching, managing and mentoring
As a leader, taking the time to engage with and understand your colleagues is essential. This is where your leadership
A diverse workforce brings many benefits. Communication is the key, supported by the right platforms and technologies aligned to your mission, vision and values. Your team must be
However, they did not grow up with
others. They are hands-on and thrive on sharing knowledge. Having experienced the introduction of computers and mobile phones, they are generally comfortable adapting to change.
aligned and trust one another, as this
Millennials / Generation Y (1980-
contributes to performance, culture and
1994): A significant portion of
job satisfaction.
today’s workforce, Millennials drive
Through the way you lead and manage, it’s important to coach and mentor your team to bring out the best in them. You must ensure your team is aware of what behaviour is acceptable and what is not in the way they interact with one another.
Understanding the generations McCrindle Research has examined how social, technological and cultural influences shape the characteristics and workplace behaviours of different generations.
innovation and adapt quickly to new technologies. They value collaboration and are comfortable sharing knowledge through digital platforms, having grown up during rapid technological advancements. Generation Z (1995-2009): A growing part of the workforce, this generation embraces technology and works at a fast pace. They value collaboration and seek early leadership and career progression. They are often the most confident in
perspectives from different cultural backgrounds enhances team morale and fresh ways of thinking. While generational differences may influence perspectives, people across all groups are ultimately seeking a sense of belonging and purpose. Embracing both cultural and generational diversity strengthens inclusive and effective teams.
Understanding different personalities Employees are often one of a funeral home’s biggest investments, so it is important to get the best from every individual. When teams understand each other’s strengths and challenges, collaboration improves and misunderstandings are reduced. DiSC profiling can help gain insights into personality styles and behaviour. For more information, please visit https://keyba.com.au/disc-profiling
navigating new technologies. The Funerals Australia Magazine | 11
Sustainable Funerals Program: Final report Over the last 18 months, 2XE has worked alongside South Australian funeral directors through the Sustainable Funerals Program, funded by Green Industries SA and supported by Funerals Australia.
products with lower environmental impacts, reduce unnecessary packaging and expand the range of sustainable choices available to families. Supplier questionnaires and regular conversations about materials, sourcing and waste can provide a practical starting point for building a more sustainable supply chain.
The Sustainable Funerals program
Perhaps the greatest value of the
included practical workshops, tailored
program was not any single technical
one-on-one business support and the
solution, but the opportunity for
development of the Better Practice
collaboration. The workshops allowed
Sustainability Guide for Funeral Directors
South Australian funeral directors to
available on the Funerals Australia
share experiences, discuss common
website and the Funeral Learning Hub.
challenges and learn from one another.
While every funeral business is different, one message was consistent throughout the program. Funeral directors are interested in becoming more sustainable, but they want to know where to start and how to make changes that are practical, achievable and appropriate for their operations, clients
The one-on-one support then helped Waste management was another priority. Participants explored practical ways to improve recycling, introduce composting and reduce the amount of chapel and office waste sent to landfill. These actions may appear small
and communities.
individually, but they can collectively
Sustainability can sometimes be
a more resource-efficient business.
associated with major investments, complex strategies or significant operational change. However, many of the discussions held through the program focused on straightforward improvements that could reduce
reduce waste disposal costs and support Transport discussions focused on how funeral businesses could begin planning for lower-emission vehicles. Funeral businesses operate a range of vehicles, including hearses, transfer vans and
operating costs, improve efficiency and
general-purpose vehicles.
lower environmental impacts.
While electric hearses are still an
Energy was one of the most common
emerging option, there may be
topics. Funeral directors wanted to better understand how solar PV systems and battery storage could reduce electricity costs and improve energy resilience. These technologies can offer meaningful benefits, but their suitability
opportunities to transition suitable operational vehicles as part of normal fleet replacement cycles. Reviewing travel distances, charging requirements and vehicle availability can help businesses identify where electrification
depends on factors such as energy
may be practical.
consumption patterns, available roof
Procurement conversations centred
space, site ownership and the timing of electricity use.
on how funeral directors could work more closely with suppliers to identify
participating businesses consider how broader sustainability ideas could be applied to their own operations. The program demonstrated that there is no single pathway that will suit every funeral business. Each organisation has different facilities, vehicles, suppliers, budgets and priorities. Progress therefore depends on identifying the actions that are most relevant and achievable for each business. The level of engagement demonstrated a genuine and growing appetite for sustainability across the industry. It also showed that funeral directors are willing to act when guidance is accessible, practical and connected to their day-today business needs. The funeral profession has always been built on care, trust and supporting communities. The Sustainable Funerals Program showed that sustainability is another way of putting those values into practice, helping funeral businesses continue serving future generations with the same care, dignity and professionalism they provide today. The Funerals Australia Magazine | 13
Ten reasons to use a funeral director By Alan D. Wolfelt, Ph.D.
If you follow trends in death care you are well-served to acknowledge that funeral service is a profession that is experiencing massive transition.
Ten reasons to use a funeral director
3. A funeral director who holds membership with Funerals Australia, the peak industry Association for
A funeral director can help you
funeral directors in Australia, is a true
understand your options so you can
professional. Committed to high
have a ceremony that honors the
standards of service and facilities and
One of the most significant trends you
unique life that was lived. For some,
ongoing professional development.
are confronted with is the reality that
this might be a traditional funeral
Funerals Australia offers members
people are questioning not only the need
whereas for others it might be a
deep expertise, training, peer
for funerals but the need to make use of
memorial service or a celebration
support, and nationwide connections
funeral directors.
of life. Funeral directors will have
with like-minded professionals to
a number of ideas to help create a
deliver professional and meaningful
service that best meets your needs.
funerals.
If you are concerned about the future of your profession, I hope you will embrace what I have a termed a ‘Reclamation
1.
2. A funeral director helps give
Sadly, in our ‘grief-avoidant’ culture more and more people are questioning the value of funerals.
Initiative’ (March 2026 Issue of The
attention to the many details that
Director). This Initiative is anchored in the
evolve at a time of death. There
need to actively educate the families and
are dozens of details that require
communities you serve about the value
attention when a death occurs. The
4. A funeral director can help you bring
of meaningful funerals and what you do
funeral director is not only aware
together the multitude of moving
to help create them.
of what these details are, but they
parts of the funeral. From helping
know how to assure that they are
locate an officiant for the service,
extensively explored and completed.
finding meaningful music to make
These details range from composing
use of, arranging for military honours,
obituaries to coordinating the
communicating with cemetery
elements of the ceremony that result
personal, to arranging or assisting
in a meaningful experience for those
with meals and receptions. This
in attendance.
allows you not to have to worry about
What follows is my perception of reasons why people should use funeral directors. My hope is that you heed the demand of being educators about the significance of meaningful funerals and the critical importance of using your services.
all of these moving parts. 5. A funeral director can help you navigate legal requirements. There are a number of legal issues that evolve following a death. Examples of these requirements include but are not limited to: filing the death certificate, social security notification, Veteran Administration notification, and obtaining burial and cremation permits. The number of regulations and requirements often change over time, and a funeral director can assure appropriate compliance with these regulations.
14 | The Funerals Australia Magazine
environment until the service is held
death is not a “rite of closure” but instead
public health protection. As we
and final disposition takes place.
a “rite of initiation”.
discovered during the pandemic,
These facilities provide a gathering
funeral directors worked tirelessly
place to bring people together
to help protect the public from
to acknowledge the death and
a greater spread of Covid. With
remember the life.
6. A funeral director works to ensure
extensive knowledge surrounding communicable diseases, funeral directors protect you and the general public from numerous diseases that could otherwise cause harm. 7.
Meaningful funerals provide us with the forum to give testimony to the value we place on life. My hope is that you will be well-served to use the above
9. A funeral director’s role does not end
information as you help advocate for the
at the conclusion of the ceremony.
‘Reclamation Initiative’ I have called out
Funeral directors can often
for in funeral service.
recommend grief support groups, provide referrals for individual grief
About the author
A funeral director can help you plan
counselling, or provide additional
Alan D. Wolfelt, Ph.D., is recognised as
funerals in advance. This is referred to
resources that may be helpful to you
one of North America’s leading death
as ‘funeral preplanning’ and includes
as you allow yourself to mourn.
educators and grief counsellors. His
the options of prearranged and prepaid funerals. By documenting your wishes ahead of time and selecting meaningful elements like readings and music, families can focus on support and remembrance at the time of the death. Whether you are looking at options for yourself or talking with family or friends, a funeral director can be helpful to you as important decisions are made without any sense of urgency. 8. A funeral director can provide designated facilities for the care of the dead. Funeral homes are specifically designed and constructed to care for the dead in a dignified and professional manner. You can be assured your loved one is cared for in a safe
10. A funeral director is a vital part of your community. They are not only professional caregivers, but they are also your neighbours and friends. They often sponsor worthwhile causes and develop programs to meet specific needs related to the wellbeing of your community.
Meaningful funerals provide us with the forum to give testimony to the value we place on life.
books on grief for both caregivers and grieving people, including Creating Meaningful Funeral Ceremonies: A Guide for Families, have sold more than 1 million copies worldwide and been translated into many languages. He is the founder and director of the Center for Loss and Life Transition, as well as a longtime funeral service consultant. Contact him at DrWolfelt@ CenterforLoss.com.
Sadly, in our ‘grief-avoidant’ culture more and more people are questioning the value of funerals. As gatekeepers of the funeral ritual, you have an opportunity to help the families and communities you serve understand that to heal, they must grieve and that ceremony at a time of
The Funerals Australia Magazine | 15
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Beyond burial and cremation: New choices at the end of life Australia’s deathcare sector is undergoing significant change. While death has traditionally been difficult to discuss, people are gradually becoming more deathliterate and increasingly willing to explore what should happen when they die. This shift is being driven by several factors. For some, the rising cost of funerals is prompting closer examination of the available options. For others, environmental concerns have created a desire to minimise the final footprint they leave behind. Decisions about the care of a person’s body after death are often shaped by cultural and religious beliefs. Burial remained the predominant practice for generations, but cremation has since become the preferred choice, with an estimated 75–80 per cent of Australian cases now involving cremation. As awareness grows, people are asking whether burial and flame cremation are the only meaningful options. This curiosity is encouraging innovation, but it also creates a responsibility for the deathcare industry. New methods are frequently promoted as ‘green’ or ‘sustainable’, yet these claims are not always supported by comprehensive, independent research. Examining only one stage of a process can obscure its broader environmental effects.
Alkaline hydrolysis Alkaline hydrolysis, sometimes called water cremation, has been used within the pet cremation sector for several years and is attracting attention in human deathcare. Its availability remains limited, with the legal and regulatory
position varying between Australian
NOR accelerates the biological
jurisdictions.
decomposition that occurs naturally
The process uses water, heat, movement and an alkaline solution to accelerate the breakdown of organic material. The remaining bones are dried and processed using equipment similar to the cremulator used following flame
after death. The body is placed in a specially designed vessel with organic materials such as wood chips, straw or lucerne. Temperature, moisture and oxygen are carefully managed while the vessel is periodically rotated or aerated.
cremation. The family receives a pale,
Depending on the system and curing
fine material resembling cremated
requirements, the complete process
remains, although it is generally whiter.
may take approximately six to 12 weeks.
Alkaline hydrolysis can use less energy during processing than conventional gas-fired cremation, producing fewer direct carbon emissions. However, this does not provide a complete environmental comparison. Water consumption and wastewater treatment
It can produce around three-quarters of a cubic metre of soil-like material. Overseas rules governing its use differ: families may be permitted to take it home, while other programs direct it to conservation, land-restoration or reforestation projects.
must also be considered, along with
Managed correctly, the process
the energy and resources required to
reaches temperatures capable of
manufacture and transport the alkaline
destroying many harmful pathogens.
chemicals.
Nevertheless, regulators must consider
The amount of water, energy and chemicals used varies between systems. Meaningful comparisons therefore require independent, whole-of-life assessments rather than relying solely on figures supplied by manufacturers, service providers or advocates.
Terramation
persistent diseases, medical implants, contaminants, transportation, land application and respectful handling. Community acceptance is also important; not everyone will feel comfortable using the resulting material in a domestic garden. Unfamiliar technologies should not automatically be considered
Natural organic reduction (NOR),
environmentally superior simply
also known as human composting
because they are presented as natural
or terramation, is also entering the
or innovative; transparent evidence,
Australian conversation. In June 2026,
appropriate regulation and honest
a private member’s bill was introduced
discussion are essential. Perhaps the
into the New South Wales Parliament
most encouraging change, however,
proposing that NOR be recognised as
is not any particular technology but
an alternative to burial and cremation.
the fact that people are talking about
The method has been legalised in 14 US
preferences for end of life.
states. In Germany, Schleswig-Holstein formally recognised a comparable process, known as Reerdigung, in June 2026 following a two-year trial. The Funerals Australia Magazine | 17
Honouring the bond between humans and companion animals at life’s end The bond between people and their companion animals can be profound. As societal attitudes change and legislation evolves, funeral and cemetery professionals are considering how that relationship can be acknowledged in death as well as in life.
for centuries and influenced many of the
provide this option. Individual cemetery
cemetery laws that remained in place
trusts retain discretion based on their
well into modern times.
own policies, operational capacity, and
The relationship between humans and companion animals spans thousands of years, evolving from practical partnerships into deeply valued emotional bonds. Dogs were first domesticated approximately 20,000– 40,000 years ago, primarily assisting with hunting, protection, and companionship, while cats were domesticated around 9,500 years ago. Evidence of the significance of
Despite longstanding legal restrictions, the emotional bond between people
Elsewhere in Australia, requirements
and their pets continued to strengthen.
vary. In Queensland, decisions generally
On occasion this relationship has
rest with individual cemetery trusts
been quietly acknowledged by the
and operators. Western Australia public
cremated pet ashes, or even the body
cemeteries do not currently recognise
of a companion animal being discreetly
the joint burial of human remains and
placed in the coffin of the deceased
companion animal bodies, although
owner despite legislation generally
some cemetery boards may permit
preventing human and animal remains
cremated pet ashes to be placed within
from being interred together.
a human grave.
New South Wales became the first Australian jurisdiction to formally legalise the placement of companion animal remains within human interment sites
companion animals can be found
Legislation changes
throughout history. In Ancient Egypt
More recently, legislative reform has
cats and dogs were highly regarded as companions, protectors, and spiritual symbols associated with the gods. Many were mummified and buried alongside their owners, reflecting the belief that they would accompany them into the afterlife. Viking culture also demonstrated the close relationship between humans and animals with archaeological excavations uncovering the remains of dogs and horses buried
begun to recognise the importance many Australians place on the lifelong relationships with companion animals. In May 2025, the New South Wales Parliament amended the Cemeteries and Crematoria Act with the changes commencing on 1 September 2025. New South Wales became the first Australian jurisdiction to formally legalise the placement of companion animal remains
with their owners.
within human interment sites, although
From around the first century AD,
decide whether to offer this service.
however, the spread of Christianity significantly altered burial practices throughout Europe. Christian doctrine generally held that only baptised humans were entitled to consecrated burial, with animals considered ineligible for burial within human cemeteries. These beliefs shaped burial legislation 18 | The Funerals Australia Magazine
community expectations.
individual cemetery operators can
The Northern Territory does not permit the burial or scattering of companion animal remains within public human cemeteries. Alternative lawful arrangements remain available for families wishing to commemorate both owner and pet together. Tasmania’s Burial and Cremation Act 2019 and the Burial and Cremation Regulations 2025 prohibit the interment of companion animal remains alongside human remains in public cemeteries. In South Australia, companion animals generally cannot be buried alongside humans in public or council-operated cemeteries, while the Australian Capital Territory currently prohibits the burial of companion animal remains within human cemeteries.
Recognising the bond in practice During the Victorian debate
Victoria followed with the Domestic
consideration was also given to the
Animals Amendment (Rehoming
welfare of companion animals following
Cats and Dogs and Other Matters)
the death of their owners including
Act 2025 passed on 16 October 2025.
measures aimed at improving rehoming
The legislation permits joint burial of
outcomes for cats and dogs and
humans with their companion cats or
reducing unnecessary euthanasia where
dogs but does not require cemeteries to
suitable homes could be found.
operational costs. Many cemeteries also require documentation identifying the companion animal whose ashes are to be interred. Where the pet dies after the owner, individual cemetery policies determine where the ashes may be placed within the existing grave, such as beneath the Beam or at the foot of the grave. Memorialisation presents another consideration. In some cemeteries where companion animal burial has been permitted despite restrictive policies, the animal’s name may still not be allowed on the memorial plaque because of concerns about public sensitivity or religious objections.
Prior to the Victorian legislation coming
demonstrated the emotional value that
into effect, an opportunity arose to
acknowledging the human-animal bond
demonstrate how a shared human and
can provide for bereaved families.
companion animal viewing may look in practice. Following veterinary advice, a family elected to have their mother’s beloved cat euthanised due to concerns
One of the key differences between jurisdications is the definition of a companion animal.
regarding its future welfare and quality of life. Before the family brought the cat
Practical considerations remain
to the funeral home, they were asked
While legislation is evolving, a number of
whether they would like their mother and her companion animal to be presented
practical challenges remain.
together for the viewing.
One of the key differences between
The deceased’s daughter described the
companion animal. New South Wales
opportunity to have them together again as a special and meaningful gift, saying she had not realised it would even be possible and believed her mother would have greatly appreciated it.
jurisdictions is the definition of a legislation generally refers to a ‘pet’, whereas Victorian legislation specifically refers to cats and dogs. This distinction raises practical questions regarding the potential inclusion of animals ranging in
Following embalming by Ricky McLean,
size from small birds to horses.
the deceased and her cat were carefully
For this reason, cremation of companion
positioned together within the coffin. Twenty-two family members attended the viewing. During the funeral service, the family members spoke about the unique bond between the deceased and her companion animal and the significance of being able to view them
animals will likely become the preferred option. Cremated remains require minimal space within the coffin or grave and avoid many logistical difficulties associated with full body interment. Crematoria also face important
together.
considerations. Some families may be
Approximately one week later, a family
being cremated in the same cremator
member returned to personally express gratitude, explaining that the shared viewing had become one of the most meaningful aspects of the funeral and remained a lasting topic of conversation within the family. This experience
uncomfortable with human remains used for animals. Unless a crematorium has a dedicated pet cremator, concerns regarding perception, contamination,
Responding to changing expectations Although legislation is changing, community attitudes remain diverse. Religious beliefs originating from historical Christian doctrine continue to influence opinions regarding whether companion animals should share burial space with humans. What is clear, however, is that the relationship between humans and companion animals has evolved from one based on utility to one characterised by deep emotional companionship. Recent legislative reform in Australia reflects this shift while attempting to balance the wishes of families with operational, cultural, religious and regulatory considerations. As more jurisdictions review their legislation, the funeral industry will continue to develop policies that respectfully accommodate family wishes while addressing practical, ethical, and regulatory requirements. The experience of families who have already shared this journey suggest that recognising the lifelong bond between people and their animals can provide considerable comfort during bereavement. Article by Ricky McLean and Jolanda Kruit of Thanatopraxis Services
and operational procedures may arise. However, maintaining separate cremators significantly increases The Funerals Australia Magazine | 19
Honouring life, celebrating memories for generations InvoCare Memorial Parks off offers ers a range of personalised memorial options throughout Queensland and New South Wales. Our locations feature beautifully landscaped gardens and culturally dedicated spaces, honouring various traditions and providing serene and respectful environments for remembrance and refl reflection. ection.
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New resource for supporting children through funerals As funeral professionals, we play a key part in supporting families through one of life’s biggest changes. Children are often part of grieving families, yet many adults are unsure how to involve them or prepare them for what to expect.
right resources and feel confident, they can help children understand what is happening and show them that their thoughts, questions, and feelings are welcome. Gail has also developed a companion guide to help parents, carers, and funeral professionals to use the book before, during, and after the funeral. “Having the whole journey explained in
Tasmanian author, celebrant and
a way she could understand helped my
leadership coach Gail Eaton-Briggs
daughter feel less overwhelmed and
recognised this challenge through her
gave us a wonderful way to talk through
work with families. After conducting
her questions.”
hundreds of funerals and celebrations
Remembering Nanny – Millie and Tom’s
of life, she noticed a recurring concern
First Funeral is available in hardcover and
among parents and grandparents: should children attend the funeral, and if they do, how should they be prepared?
illustrations help children understand by showing familiar funeral experiences in a
While there are many helpful books
calm and reassuring way.
that explain death and grief to children,
For funeral professionals, the book
Gail found few resources that prepared
can be a helpful tool to recommend
paperback on Amazon or Gail directly at www.everywhensolutions.com.au/shop or 0422 893 032. A 10 per cent discount applies to orders of 10 copies or more ordered directly from Gail.
to families during funeral planning
About the author
when children are involved, included in
Gail Eaton-Briggs is a Tasmanian author,
family resource packs, or displayed in
celebrant, leadership coach and founder
funeral homes to encourage support.
of Everywhen Solutions. With more than
Using it in these ways can help funeral
30 years’ experience in early childhood
professionals feel more confident in
education, child safety and leadership,
supporting children, meeting family’s
she is passionate about helping people
needs and making a lasting difference
navigate life’s most significant moments
children aged three to ten. By knowing
for the families they help.
with confidence, compassion and hope.
what to expect beforehand, children
A key message in Remembering
An authorised celebrant since 2006,
Nanny is that children do not need
Gail has supported hundreds of families
to be shielded from love, loss, or
through funerals and celebrations of life.
remembrance. They need caring
Through this work, she recognised that
adults who prepare them, answer
while adults often struggled to prepare
their questions honestly, and let them
children for funerals, children themselves
take part in ways that feel safe and
simply needed honest, age-appropriate
meaningful. With the right support,
guidance which inspired her to write
children for what actually happens at a funeral; often one of the first major rituals they will experience. Drawing on more than 30 years’ experience working with children and families Gail wrote Remembering Nanny – Millie and Tom’s First Funeral to help meet this need, particularly for
can feel more prepared and better able to participate in the funeral rather than simply experiencing it as something unfamiliar or uncomfortable. Remembering Nanny shares the story of siblings Millie and Tom as they prepare to attend their grandmother’s funeral.
funerals can become important times for
Remembering Nanny - Millie and Tom’s
trusted adults, they learn what they
connection, remembrance, and healing.
First Funeral.
might see, hear, and feel.
Every family is different, and each
The book uses simple, clear language
child’s grief is unique. There is no single
Through gentle conversations with
focused on children. The beautiful
approach that works for everyone. But when adults and professionals have the The Funerals Australia Magazine | 21
Funerals Australia Distinguished Service Awards During the 2026 Divisional Annual General Meetings, Funerals Australia was proud to present the following members with the Distinguished Service Award, recognising their exceptional contribution to Funerals Australia at a Divisional level and the profession.
QLD DIVISION
Don served as President of the
dedication, leadership and commitment
former Queensland Funeral Directors
to excellence embodies the purpose
Association and is an active member of
of the Distinguished Service Award.
both the Queensland Divisional Council
Rowan served for almost seven years
and the Funerals Australia National
on the Queensland Divisional Council,
Council. He also played an important
including a term as Divisional President.
role as a Brand Ambassador during
He also spent five years representing
the Association’s transition to Funerals
Queensland on the National Council,
Australia, supporting members and
where he ensured the views and
promoting the organisation’s renewed
interests of the Division’s members were
identity and direction.
considered at a national level.
Education and professional development
Throughout his involvement with
are central to Don’s contribution. He
the Association, Rowan stepped into
has generously shared his extensive
leadership when it was needed, brought
knowledge through training weekends,
important issues forward and remained
mentoring and specialist development
a strong advocate for members and
for funeral arrangers and conductors.
professional standards.
During his presidency of the former Queensland Funeral Directors Association, Don also established a practical locum service that allowed independent funeral directors to take
Don Burstow T S Burstow Funerals
time away from their businesses, knowing their communities would continue to receive professional care.
Don Burstow was presented with
government.
approached with sensitivity, respect and
dedicated service to the communities of
a deep understanding of the importance
Toowoomba and the Darling Downs.
of culture and community. Beyond
As a fourth-generation funeral director,
his formal leadership roles, Rowan
tradition. Under his leadership, T S
Rowan Steer
Burstow Funerals has developed into a
Integrity Funerals
of professionalism, compassion and care.
between the funeral profession and
cultural significance – a responsibility he
profession and more than 40 years of
while maintaining the highest standards
service quality and communication
families to return loved ones to places of
outstanding contribution to the funeral
has continued to embrace innovation
helping to improve ethical practice,
included supporting First Nations
1 August. The award recognises Don’s
years. Throughout this time, the business
arrangements has had a lasting impact,
repatriations and exhumations. This
NSW/ACT AGM weekend on Saturday
served its community for more than 125
Queensland’s coronial transfer
for his specialist expertise in complex
Service Award at the Joint QLD &
fifth-generation family business that has
development of standards for
Rowan also built a strong reputation for
the Funerals Australia Distinguished
Don continues a remarkable family
Rowan’s contribution to the
Rowan Steer was recognised with the Funerals Australia Distinguished
has generously shared his extensive knowledge and experience with others. He has supported colleagues, mentored funeral professionals and contributed to building capability across the sector.
Service Award at the Joint QLD & NSW/ACT AGM weekend on the Gold Coast. Across a career spanning approximately 40 years, Rowan’s
...continued on page 25 The Funerals Australia Magazine | 23
SA/NT DIVISION
the development of a sustainability guide and tailored mentoring program
VIC DIVISION
for the funeral profession, helping participating businesses identify practical opportunities to improve their environmental performance.
Mark Forgie Taylor & Forgie Funeral Directors Mark Forgie was presented with a Funerals Australia Distinguished Service Award at the SA/NT Division AGM
Sharyn Moll InvoCare Australia Sharyn Moll was recognised with a Funerals Australia Distinguished Service Award at the SA/NT Division AGM
weekend, recognising more than four decades of service to the Association and the broader funeral profession. His involvement began in July 1984, when he attended his first meeting of
Kelly Scott T J Scott & Son Funeral Directors
the former South Australian Funeral
Kelly Scott was presented with the
Directors Association, and he remains
Funerals Australia Distinguished Service
a committed and highly respected
Award at the Victorian Division AGM.
member of the SA/NT Divisional Council
Kelly has served as a Victorian Divisional
Sharyn’s award reflected more than
today.
Councillor since 2017, including two years
eight years of dedicated service,
Throughout his 42 years of service,
weekend for her exceptional contribution to the SA/NT Division and the broader funeral profession.
during which she progressed from SA/NT Divisional Councillor to Junior Vice President, Senior Vice President and, most recently, SA/NT Divisional President and National Councillor. Throughout her service, Sharyn provided steady, practical and collaborative leadership. She represented the SA/NT Division thoughtfully at National Council and played an important role in the Association’s transition from AFDA to
Mark has held almost every executive role within the Division, including two terms as Divisional President, and has also represented SA/NT at a national level. He has been a strong advocate
as Victorian President, and joined the National Council in 2018. Her national service culminated in two years as National President, during which she provided warm, inclusive and highly respected leadership.
for the profession, building productive
At a Victorian level, Kelly represented
relationships with government
the profession through numerous
departments, coronial services, forensic
media interviews and stakeholder
science, cemeteries and crematoria, and
engagements, including work with
other key stakeholders.
Births, Deaths and Marriages, cemeteries and the Coroners Court. She also
Funerals Australia.
strongly supported the Member Support Program and advocated for
Sharyn also worked to strengthen
initiatives that strengthened professional
relationships with key stakeholders
standards and member wellbeing.
including SA Health, the State Coroner’s Office, Births, Deaths and Marriages, and
Nationally, Kelly’s contribution has
the Australian Medical Association. Her
been equally significant. She played
collaborative approach helped improve
an important role in the rollout
processes and practical outcomes for
of the Funeral Learning Hub, the
funeral directors and the families they
ongoing review of the Association’s
served.
Constitution, the development of the
Within the Division, Sharyn encouraged greater member participation, helped establish a fully represented Divisional Council and actively supported the development of emerging industry leaders. Her leadership contributed to a stronger, more connected and forward-
Funerals Australia brand strategy, and Mark has generously shared his
preparations for the Association’s 90th
knowledge and experience across
anniversary celebrations and helped
education, training, professional
deliver successful National Conventions
standards and membership evaluation.
in Adelaide and Vietnam.
He has supported innovation, strengthened relationships across the
looking Division.
sector and been a valued source of
Among her significant achievements
those working in regional areas. Mark is
was overseeing the successful $100,000 LEAP Grant from Green Industries SA. This groundbreaking initiative supported
guidance to colleagues, particularly also widely respected for his generosity, compassion and commitment to his colleagues, community and profession.
While her achievements are extensive, Kelly is equally respected for her leadership, professionalism and commitment to caring for families, supporting colleagues and promoting transparency, high standards and excellence.
The Funerals Australia Magazine | 25
Industry spotlight
Centennial Park celebrating 90 years In 2026, Centennial Park marks a significant milestone: 90 years of serving South Australian families and communities.
The funeral profession has experienced
Established in 1936, Centennial Park
these changes, funeral directors have
significant change over the past decade, with evolving community expectations, new technologies and increasing demand for personalisation. Throughout
has grown from a visionary cemetery
continued to demonstrate extraordinary
development into one of Australia’s
dedication, often supporting families
leading memorial parks, providing a place of remembrance, reflection and connection for generations.
during their most vulnerable moments. and community facilities provide opportunities not only for remembrance, but also for healing, reflection and As we reflect on 90 years, we also
Looking ahead, Centennial Park remains
have been integral partners throughout our history and continue to play a vital role in supporting families every day. Together, we share a commitment to
of life’s most difficult moments. While much has changed in the funeral and memorialisation sector, our purpose
professionalism, compassion and service excellence, working collaboratively to ensure families receive the care,
partnerships as we continue to evolve how people remember and celebrate life. Our strategic direction places a strong emphasis on contemporary memorialisation, community connection and deepening relationships with funeral directors to ensure families have access to meaningful, relevant and personalised commemorative experiences.
times of loss.
As we celebrate our 90th birthday, we do so with gratitude: gratitude for the families who have entrusted us with
to provide compassionate care, trusted
their loved ones, the community that
guidance and meaningful ways for
has embraced us as an important place
people to honour and remember those
of reflection and remembrance, and the
they love.
funeral professionals who have walked
Today, our vision is “to reflect and shape
alongside us throughout this journey.
how people remember, now and for
Together, we have helped generations
generations to come”, recognising both future generations.
committed to strengthening these
guidance and support they need during
has remained remarkably consistent:
our heritage and our responsibility to
for their professionalism, advocacy and care.
been achieved alone. Funeral directors
has supported families through some
we thank our funeral director colleagues
connection with nature and one another. recognise that our success has never
For over nine decades, Centennial Park
On behalf of everyone at Centennial Park,
of South Australians honour life, The relationships we have built with funeral directors across South Australia
What began as a burial ground has
are founded on trust, mutual respect
evolved into a 40-hectare memorial
and a shared belief in the importance of
park, community sanctuary and place of
meaningful farewells. These partnerships
enduring significance. Centennial Park is
help families navigate complex
now the final resting place of more than
decisions with confidence and create
150,000 people and welcomes visitors
opportunities for personalised services
from all walks of life. Its landscaped
and lasting memorialisation.
preserve memories and find comfort in remembrance. Together, we will continue to shape how people remember for the next 90 years and beyond.
gardens, memorial spaces, chapels The Funerals Australia Magazine | 27
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Member profile Taryn Hunt
Funerals were never part of the plan, but conducting my first service for a friend’s family changed everything, beginning a passion and commitment to funeral care that has now spanned 16 years.
These experiences reinforced the importance of industry advocacy, collaboration and having a voice in matters affecting funeral businesses and the families we serve. As a Funerals Australia Ambassador, I have particularly valued the relationships formed across our industry. In 2026, I
For as long as I can remember, I wanted
was elected to the Victorian Executive
to be a teacher. For 17 years, I built a
Committee as Treasurer, and I am
career in education, eventually reaching
genuinely humbled by the trust placed
my dream role. Along the way, I became an Authorised Marriage Celebrant which revealed another passion: connecting with people, listening to their stories and finding the right words for life’s significant moments. In 2018, Damien McGlynn and I established McGlynn Hunt Funerals, a first-generation, independently owned funeral home in Mildura, Victoria, the regional community where we both grew up and are proud to serve. In a full circle moment, Damien had also been the senior funeral director at that very first funeral I conducted. Together, we built a business we are incredibly proud of. McGlynn Hunt Funerals was not inherited or purchased but grew from an idea, a shared belief and a willingness to do everything ourselves. We demolished the interior of our premises, helped design the floor plan, project-managed the build, sourced vehicles and equipment, established our systems and developed our branding and advertising all while working from personal laptops and mobile phones. If something needed doing, we did it. There is enormous pride in seeing what McGlynn Hunt Funerals has become. Today, we are recognised as a leading funeral home in our region, trusted by
families across Mildura and beyond. Every family we care for and every milestone we reach represents part of that journey. Our success has been built on hard work, sacrifice and the dedication of our team, together with the trust and support of the Mildura community we are proud to serve - a place where reputation is earned and genuine care is never taken for granted. My involvement with Funerals Australia has become another important part of my journey. The connections I have built through Funerals Australia have been invaluable, creating a network of colleagues who understand our work and generously share their knowledge and support. In 2023, I received the AFDA (now Funerals Australia) Scholarship, which broadened my understanding of the profession and strengthened my
in me. My love of education has never left me; it has simply found a different classroom. I have continued my professional development as a qualified Grief Educator through David Kessler and I’m one of approximately 50 Grief First Aid instructors in Australia bringing together my passion for education and supporting people through grief. When I reflect on my career, what once seemed like separate chapters now feel deeply connected. Teaching taught me to communicate. Celebrancy taught me to listen. Funeral care taught me the privilege of being trusted in vulnerability. Business ownership taught me resilience and courage and Funerals Australia continues to teach me the value of connection and contribution. By Taryn Hunt McGlynn Hunt Funerals E: taryn@mcglynnhuntfunerals.com.au
desire to contribute beyond our own funeral home. In 2024, I was nominated to the Victorian Council, giving me opportunities to contribute more broadly to our profession. I have contributed to discussions with VIFM stakeholders and was involved in the consultation process surrounding Victoria’s new funeral price transparency regulations. The Funerals Australia Magazine | 29
Association news
the premises and allowing staff to be
ended with the incredible Ben Pettingill,
available to attend and present at the
who shared his courageous story on
session.
how he navigated losing his sight
AGM weekend
Shrouded Cremation Training The Shrouded Cremation Training Day was held at the Northern Suburbs Memorial Gardens and Crematorium on 2 July 2026. Over 20 attendees came from Sydney and regional NSW. The day was informative with significant engagement and discussion. There was a practical demonstration on using a shroud and showcasing a shroud bearing option, a Psychosocial Wellbeing session, a Workplace Safety Session and demonstrations from suppliers. The NSW/ACT Divisional Council extends its thanks to InvoCare Australia for providing
extraordinary capacity to overcome
The AGM weekend was a joint event
obstacles and strive for big goals such
held with the QLD Division on Friday
as walking the Kokoda was told with
31 July – Sunday 2 August at the QT
humour and humility.
on the Gold Coast. The program
NSW/ACT Division
suddenly overnight as a teenager. His
featured a diverse line up of speakers
Divisional Council
including Greg Sutherland, Professor of
The NSW/ACT Division thanks Shannon
Molecular Neuropathology within the
Scott for her invaluable contribution to
Neuroscience theme at The University
the NSW/ACT Division and dedication
of Sydney’s School of Medical Sciences.
towards stakeholder engagement
Greg talked about the fascinating
and outreach to members during her
research he and his team are conducting
tenure as President from 2024–2026.
with the brain and the brain donation
The Division also thanks Vanessa Barber
program that he runs. Helen Trussler –
for stepping into the role as the acting
Gifts in Wills Manager, RSPCA discussed
President. The Division welcomes Sam
their rehoming program for pets after
Piddington as the incoming Divisional
their owner dies, through the Home Ever
President. Joining Sam on the NSW/
After Program.
ACT Divisional Executive for 2026/2027
Thank you to Ben Kelly, CEO ACCA and Kate Henderson, Stakeholder Engagement Manager from Services and Creative Skills Australia for providing important industry updates. The day
are Judy Cole as Senior Vice President, Simon Law as Junior Vice President and Kelly Lees as Treasurer.
CCANSW Plans are progressing on the joint event with CCANSW in Armidale on 12-13 November with speakers and the program format being locked in. This event will combine the regular CCANSW conference, the Funerals Australia NSW/ ACT Council meeting on 11 November and education, site visits to Piddingtons, UNE, Phoenix Foundry and the NSW/ACT Divisional Christmas Dinner. The plan presents significant benefits for NSW/ ACT Divisional members, including an opportunity to network with CCANSW members, site visits and education events. The Division has not held an event in northern NSW for a while and the location may attract a wider field of members, especially from southern QLD.
30 | The Funerals Australia Magazine
Queensland Division AGM weekend The AGM weekend was a joint event held with the NSW/ACT Division on Friday 31 July – Sunday 2 August at the QT on the Gold Coast. The program featured Greg Sutherland, Professor of Molecular Neuropathology within the Neuroscience theme at The University of Sydney’s School of Medical Sciences, Helen Trussler – Gifts in Wills Manager, RSPCA, Ben Kelly, CEO ACCA and Kate Adelaide Hospital Mortuary shared
Henderson, Stakeholder Engagement
their extensive experience in mortuary
Manager from Services and Creative
operations and Thomas Butler, Managing
Skills Australia and an inspirational
Director of Ivan Butler Funerals and now
presentation from Ben Pettingill and
SA/NT Senior Vice President, delivered
his extraordinary capacity to overcome
a practical session on the professional
obstacles after losing his sight as
presentation and care of hearses and
a teenager. During the AGM two
devices designed to remain in situ after
other funeral vehicles.
members were recognised for their
death, with medical sign-off. Further
The SA/NT AGM was extra special as
NSW Health The latest discussions with NSW Health have considered transcatheter devices. NSW Health has no formal position, leaving crematorium staff to manage the risk. Documentation should clearly identify micro-transcatheter
guidance and training may be required. NSW Health also tabled their work on unidentified human remains. Remains referred by Police are managed through the Coroner and cremation may be approved cautiously following DNA
two members were recognised for their contribution to Funerals Australia and the industry with a Distinguished Service Award: Sharyn Moll and Mark Forgie.
Divisional Council
disposal order. Donated skeletal remains
The SA/NT Division thanks Sharyn Moll
may be buried or cremated with family
for her term as Divisional President
consent.
from 2024 to 2026 and welcomes
Events and training Danielle Calvaresi from Alfred James Funerals and Joe Mallia from Frank J Sieberts Funeral Directors delivered an excellent one-day mortuary training in July. Held at the premises of Frank J Sieberts Funeral Directors the training received very positive feedback. The Division recently organised two tours of the Royal Adelaide Hospital (RAH) Mortuary, with tours filling to capacity very quickly. This was a popular and worthwhile activity, and the Division will continue to collaborate with RAH staff to deliver more tours.
Butler as Senior Vice President, Claire Forgie as Junior Vice President and
Divisional Council
Philip Murray as Treasurer. The Division
The QLD Division thanks Scott Harris for
thanks Jason Maher from InvoCare Australia and Robert Davis from Skinner Family Funerals for their service to the SA/NT Division as Councillors and wholeheartedly welcomes new Divisional Councillors: Karen Bielak and Shane Lockyer from InvoCare Australia, Claire Skinner from Skinner Family Funerals, Toby Connor from Meschke Funerals and Melanie Peasnell from Yorke Peninsula Funerals Pty Ltd.
Sustainable Funerals Program
Held at the amazing Monarto Safari
different sessions. Stephen Nygaard and Christopher Cross from the Royal
recipients.
SA/NT Divisional Executive are Thomas
successfully completed, delivering
offered plenty of variety with two very
Congratulations to two highly deserving
President. Joining Peter on the
The Sustainable Funerals Program was
one with a difference. The program also
Award: Don Burstow and Rowan Steer.
Peter Caporaso as the new Divisional
AGM weekend Resort, the SA/NT AGM was certainly
the industry with a Distinguished Service
Congratulations to Sharyn and Mark.
analysis and the issuance of a Coroner’s
SA/NT Division
contribution to Funerals Australia and
five workshops, participation from 22 businesses and suppliers, and a bestpractice sustainability guide available on the Funeral Learning Hub and the Funerals Australia website.
his tireless work as the QLD Divisional President from 2024-2026 and welcomes Luke Gregson as the incoming Divisional President. Joining Luke on the QLD Executive for 2026/2027 are Tania Dell’Amico as Senior Vice President and Amanda Brown as Treasurer. A special welcome to new Council members Tracey Rosen of Integrity Funerals and Christopher Wells of InvoCare Australia.
Long held deceased Correspondence and meetings are ongoing regarding Long Held Deceased (LHD). Despite recent correspondence to and from the Coroners Court of Queensland, the Division has yet to receive any assistance with the issue of LHD. Luke Gregson wrote to The Hon Deborah Frecklington, Attorney-General, The Funerals Australia Magazine | 31
Minister for Justice, and Minister for Integrity regarding long held deceased cases in QLD and a response was received from the Office of AttorneyGeneral on 21 May acknowledging these concerns. The response highlighted the roles of the Queensland Public Trustee, Supreme Court of Queensland, Office of Fair Trading and Department of Justice in this matter. The letter has been forwarded to the Minister for Policy and Emergency Services and Minister for Health and Ambulance Services for further consideration.
AGM weekend The Victorian AGM weekend, held at Silverwater Resort in San Remo, the first standalone Victorian AGM
Divisional Council
weekend since 2023. The weekend kicked off with a relaxed Welcome Cocktail Reception on the Friday night. Saturday’s program commenced with the Victorian Division AGM before members heard from two inspiring local speakers. Bass Coast Shire Mayor Cr Brett Tessari welcomed members to the region followed by National
experiences serving in the Vietnam War and the story behind the establishment of the National Vietnam Veterans Museum on Phillip Island. Keynote speaker Fiona Denmark then presented on resilience and ‘Ability Thinking’ before Catherine Ashton,
Victorian Division
founder of Critical Info shared practical
Zone meetings
relationships before, during and after
Hotel Traralgon, attracting over 65
strategies for strengthening community death. The program wrapped up with an afternoon activity at Phillip Island Winery, where members enjoyed premium wine
members. Members attending the
tasting and grazing platters.
event were invited to an optional tour
The weekend concluded with the
of local member Latrobe Valley Funeral Services’ new mortuary and care facility in Morwell. The dinner featured a presentation by Sue Shadbolt, Gippsland VAD Care Navigator, who shared her knowledge and experience supporting individuals and families navigating Voluntary Assisted Dying in the region. The next Zone meeting is scheduled for Wednesday 14 October in Bright, with details to be released soon.
outstanding service and welcomed incoming President Geoff Allen.
John Methven OAM, who shared his
meeting for 2026 on 8 July at Crown
David Hastie following three years of
attracted over 90 members and marked
Vietnam Veterans Museum Chairman
The Division held its second Zone
Division farewelled outgoing President
formal AGM Dinner, featuring live entertainment, a special surprise presentation and the Presidential Changeover Ceremony. A Distinguished Service Award was presented to Kelly Scott, recognising her countless contributions to the Division and the Association. The evening culminated in the Presidential Changeover Ceremony, hosted by Life Member and Life Councillor Andrew Pinder where the
The VIC Divisional Executive for 2026/2027 are Geoff Allen as Divisional President, Jackson Hepner as Senior Vice President, Ashley Crow as Junior Vice President and, new to the Executive, Taryn Hunt as Treasurer. All existing 20 Councillors renominated and were returned for the new term.
Coroners Court Councillors have now participated in three meetings of the newly established Victorian Institute of Forensic Medicine (VIFM) Stakeholder Advisory Group, attending meetings in February, May and August. Council is pleased to be represented on the group, which provides an important opportunity to represent the interests of funeral directors and families during coronial cases. Council also continues to pursue concerns around funeral director transfers where next of kin cannot be contacted and a case initially deemed non-coronial subsequently becomes coronial, including exploring whether funding could be made available through the Coroners Court to cover these transfers.
Births, Deaths and Marriages (BDM) Matters with BDM also remain on Council’s radar, including delays in the electronic issuance of death certificates for international repatriations. Council intends to write formally to BDM regarding the matter and arrange a stakeholder meeting before the end of the year. Council has also received the first dataset under its agreement for an additional two years of detailed death statistics reporting with BDM. The expanded reporting now includes disposal type and is currently being analysed by Council before being uploaded to the Funeral Learning Hub.
Cemetery sector Councillors met with Geelong Cemeteries Trust and Greater Metropolitan Cemeteries Trust (GMCT) 32 | The Funerals Australia Magazine
in August to provide feedback from a funeral director perspective on draft Victorian Natural Burial Guidelines currently being developed by GMCT. Further stakeholder meetings with Southern Metropolitan Cemeteries Trust and GMCT are expected to be arranged before the end of the year, with Councillors considering a number of matters to raise on behalf of members. Council has also brought several ongoing matters relating to Cranbourne Cemetery Trust to the attention of the Minister for Health and the local Member for Cranbourne.
Tasmanian Division AGM weekend The 2026 Tasmanian Division AGM weekend was successfully held at Cradle Mountain Lodge from 11–13 September. Saturday’s program commenced with
as Junior Vice President and Travis Tann
leadership and welcomed the incoming
as Treasurer. The Council welcomes Peta
WA Divisional President Adrian Barrett
Ingles as a new Councillor.
during the Presidential Changeover
WA Division
Ceremony.
Divisional Council
the Tasmanian Division AGM, followed
Industry Training Day
by the National Report and education
The Industry Training Day on 11 July
2026/2027 are Adrian Barrett as
commenced with a prerecorded
Divisional President, Jacob Chapman
message from the Hon Hannah Beazley
as Junior Vice President and Deanne
MLA before valuable presentations
McLeod as Treasurer. The Division
from the WA Registry of Births, Deaths
sincerely thanks Bernardine Brierty
and Marriages, Deb Reveley of Brain
and Justin O’Dea from Bowra & O’Dea
Ambulance, and Deanne Lightfoot, CEO,
for their service to the WA Division as
Aboriginal Interpreter WA on Indigenous
Councillors and welcomes new Council
funeral practices.
members Glenn Nuttall and Narelle
program beginning with Brad Williams, Director of Praxis Environment sharing insights from major archaeological cemetery exhumation projects in Hobart, including the work involved in recovering and identifying those interred in forgotten burial grounds. Members then heard from Funerals Australia Life Member, Life Councillor and Past National President, the Hon Stephen
AGM weekend
Parry, sharing lessons in leadership
The WA AGM weekend program featured
and concluded with Igor Van Gerwen on lessons learnt building the Anvers Tasmania chocolate brand. The weekend concluded with the formal AGM Dinner, featuring the Presidential Changeover Ceremony which recognised Travis Tann’s three years of outstanding service as the Tasmanian Divisional President and welcomed the incoming Tasmanian Divisional President Paul Graham. During the weekend the Division also presented the 2026 Peter Fuglsang Memorial Scholarship, proudly sponsored by ICF Insurance Brokers,
a diverse group of speakers. Cara Walker,
The WA Divisional Executive for
Litchfield of InvoCare Australia and Tanya Hirst and Alana Kenzler of Bowra & O’Dea.
Founder and Funeral Director of Walker
Advocacy
Family Funerals, explored sustainable
The Metropolitan Cemeteries Board’s
end-of-life options and her advocacy
proposed restrictions on alcohol at
for the legalisation of Natural Organic
funeral services were discussed at its
Reduction, or human composting, in
June stakeholder meeting. The next
Western Australia. Andrew Maguiness
meeting will be held at Karrakatta on
from Lawnswood Pet Cremations and
22 September and will feature State
Memorials shared insights from the
Mortuary Manager Jon Day and a
pet cremation and memorial sector.
structured question-and-answer session.
Celebrant and Radio 6PR presenter Harvey Deegan drew on more than 50 years in broadcasting and his experience officiating thousands of weddings and
A significant advocacy outcome followed correspondence to WA Country Health Service (WACHS) regarding the unnecessary use of body bags.
to Peta Ingles from Vincent Funeral
funeral services.
Services.
Digital educator Sarah Thomson
the Deceased Policy to permit shrouds
concluded the speaker program with an
as an alternative where clinically and
accessible and practical presentation
operationally appropriate. This is a
on artificial intelligence. The weekend
positive outcome that supports dignity,
culminated with the AGM Dinner where
cultural considerations and practical
members thanked outgoing Divisional
improvements for funeral service
President Craig Renshaw for his
providers.
Divisonal Council The Tasmanian Divisional Executive for 2026/2027 are Paul Graham as Divisional President, Monique Gregory as Senior Vice President, Andrew Gregg
WACHS has now amended its Care of
The Funerals Australia Magazine | 33
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Supplier news OneRoom
Funeral streaming solved one challenge: helping more people be part of a service. Recording solved another: giving families a lasting record of the ceremony. The next opportunity is helping families revisit and share the moments within that service that capture who someone was and what they meant to the people around them. This is the thinking behind OneRoom Stories, a new feature from OneRoom that curates meaningful moments from a funeral service as beautifully designed audio clips that families can revisit and share. Often, it is the smallest stories that families treasure most. A grandchild remembering learning to fish with their grandfather. Another laughing about the chocolate he would secretly hand out before dinner. Hearing those voices again can become a way to revisit not only the memories of the person they
These reflections are shared in many
Many funeral homes already share death
ways: alongside a death notice, on
notices, obituaries and tributes through
anniversaries, Christmas, birthdays,
their social channels. Stories provides
or simply when someone wants to
another way to bring those moments to
remember the person they miss.
life by sharing the voices and memories
They may be shared on Facebook or
that reflect the people behind each
Instagram, in family WhatsApp groups,
service.
have lost, but the family history and
or directly with friends and relatives.
relationships those stories represent.
Stories is designed to fit naturally into
a community a glimpse into the work
“What became clear was that even for
these moments. Short, beautifully
funeral professionals do every day and
designed audio clips capture the voice
the impact they have on the families they
and emotion of a tribute in a format
serve.
the people who were there, a funeral service can be a lot to take in,” says Brady Cox, CEO of OneRoom. “As families return to the recording in the days and weeks afterwards, we notice many aren’t watching the entire service. They are searching for a particular section they wanted to hear again. Stories was designed to make those moments easier
created for sharing. The clips focus on the words and voices from the service rather than showing footage of the funeral itself, making them a more comfortable format for families to share. Typically around 60 seconds, they can be revisited and shared directly through the
Sharing a Story from a service can give
As the ways families remember and communicate continue to evolve, funeral homes have an opportunity to adapt with them. Funeral services create irreplaceable moments. Stories gives funeral homes another way to help families carry those moments forward,
to revisit and share.”
platforms people already use.
Connecting people after loss
Helping communities see the role funeral homes play
service to become part of their family
Stories gives funeral homes another
To learn more and see an example, visit
Families already use social media and messaging platforms after a loss to stay connected, express their love and tell others what someone meant to them.
way to show the care and personal
allowing the memories shared during a history for generations to come. oneroomstreaming.com/stories.
connections behind the services they provide.
The Funerals Australia Magazine | 35
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Industry news AIE update The 2026 AIE Conference is fast approaching, bringing members and industry colleagues together at the Vibe Hotel Melbourne Docklands from 1–3 October for three days of engaging presentations, fresh perspectives and valuable networking.
something for everyone. We look forward
2026 AIE Conference
see increasing engagement with the AIE
This year’s conference promises to deliver an engaging and diverse program, bringing together industry leaders and inspiring speakers from both within and beyond the funeral profession. The speaker line-up has been carefully curated to provide practical insights, new ideas and meaningful conversations on the issues shaping the future of the industry. Delegates can look forward to keynote presentations from Canadian embalming educator Karl Wenzel, who will present on advanced reconstruction and handling decomposition and identification, Bernadette Magee on funerals in the Northern Territory and First Nations Aboriginal funerals, Gavin Burland on plastination techniques for humans and animals, Ricky McLean on coordinating a unique shared viewing, Dr Hannah Gould sharing insights from the DeathTech research team, and Brad Williams on large-scale exhumations in Tasmania. As always, the conference provides a unique chance to connect with peers, exchange ideas and return home with practical knowledge that can be applied immediately within your business. Whether you’re attending to stay informed, strengthen professional relationships or simply reconnect with industry friends, the conference offers
to welcoming members and industry partners to Melbourne this October.
AIE Learning Portal Professional development continues to be one of the greatest investments we can make in ourselves and our businesses. That’s why we’re excited to Learning Portal, our dedicated online education platform designed specifically for Australian Embalmers. Whether you’re new to the industry, developing your leadership skills, or looking to refresh your knowledge on key topics, the AIE Learning Portal offers practical, relevant training that can be accessed at your own pace. With courses covering a broad range of operational, professional and personal development topics, members have the flexibility to learn when it suits them. The AIE Learning Portal reflects our commitment to supporting a stronger, more knowledgeable profession. As the funeral industry continues to evolve, ongoing education ensures we remain equipped to meet changing community expectations while continuing to provide exceptional care to the families we serve. If you haven’t explored the AIE Learning Portal recently, now is a great time to log
to Alex on winning this prestigious industry scholarship. Alex receives complimentary attendance to the 2026 AIE Conference plus return economy airfare, accommodation for three nights and $1,000 cash as part of the overall prize. You can view Alex’s winning essay in the Members Lounge of the AIE website. Special thanks to Bowra & O’Dea for their continued sponsorship of the scholarship.
Membership renewals Membership renewal invoices for the upcoming year have now been issued to all members. Thank you to everyone who has already renewed their membership and continues to support the Australian Institute of Embalming. Your ongoing involvement allows us to advocate for the profession, deliver valuable education and events, provide practical member resources, and continue building a strong, connected funeral community. As we continue to expand our member offerings and develop new initiatives for the profession, your membership remains an important investment in both your business and the future of the
in and see what’s available. New content
Australian funeral industry.
will be added, ensuring members have
Thank you for your continued support.
access to current information and practical resources that support dayto-day operations as well as long-term professional growth.
2026 AIE Scholarship
We look forward to another exciting year of learning, collaboration and strengthening our profession together. Danielle Calvaresi AIE Madam Chairman
The winner of the 2026 AIE Scholarship is Alex Robbins of Gregson & Weight Funerals, Queensland. Congratulations The Funerals Australia Magazine | 37
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Affiliate Members National Corporate Partners
MARK HYDE
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SIMON BARTLETT
BELINDA CROSSINGHAM
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COLIN WILSON
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38 | The Funerals Australia Magazine
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MORTUARY & FUNERAL EDUCATORS www.mfeducators.com Priscilla Nelson Feaver 03 8398 4333 pnelson@mfeducators.com
YOUNG EMBALMING SERVICES www.youngembalming.com Melissa Young 0410 487 090 melissa@youngembalming.com
DIGITAL MEDIA CEREMONYCAST www.ceremonycast.com.au Stephen Lee 02 8325 1723 stephen@ceremonycast.com.au
FIREHAWK FUNERALS www.firehawkfunerals.com Belinda Crossingham 0409 512 647 belinda@firehawkfunerals.com
FUNERAL STREAM www.funeral.stream Richard Martin 02 9064 7787 hello@funeralstream.com
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ONE ROOM www.oneroomstreaming.com Brady Cox 1800 266 289 brady@oneroomstreaming.com
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FLORISTS GRANDIFLORA NURSERIES PTY LTD www.grandiflora.com.au Shane Cooke 0450 557 119 shane@grandiflora.com.au
ROSES ONLY www.rosesonly.com.au Kelly Taggart 0409 645 413 kelly@rosesonlygroup.com.au
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MAJOR FURNACE AUSTRALIA www.majoreng.com.au Andrew Wight 03 8558 1800 andrew.wight@majoreng.com.au
MAZWELL AUSTRALIA www.themazwellgroup.com.au info@themazwellgroup.com.au
ORTHOMETALS BV www.orthometals.com Gerard Robbers 0419 361 348 gerard@orthometals.com
INSURANCE
TRIBUTES & ONLINE MEMORIALISATION
FUNERAL INDUSTRY INSURANCE BROKERS
ARROW BRONZE / ARROW MEMORIALS
www.fiib.net.au Colleen Whyte 1300 768 427 colleen.whyte@fiib.net.au
www.arrowbronze.com.au Hymie Jechilevsky 03 9794 2922 hymie.j@arrowbronze.com.au Sonia Vachalec 0419 006 246 sonia.vachalec@arrowbronze.com.au
ICF INSURANCE BROKERS www.icfinsurancebrokers.com.au John Marini 08 8133 5100 johnm@icfinsurancebrokers.com.au
ASHES TO ASHES
BENJAMIN & BENJAMIN INSURANCE GROUP
www.ashestoashes.com.au Craig Hull 0424 330 141 craig@ashestoashes.com.au
www.benjamin-ig.com.au Sean Kenny 0439 828 089 sean@benjamin-ig.com.au
ECOASH
INSURANCE CLAIMS
www.ecoash.com.au Tim Rumble 0411 132 995 tim@ecoash.com.au
AFRM CLAIMS ADVOCACY
EDSTEIN CREATIVE
www.afrmclaimsadvocacy.com.au Bruno Muraca 0400 856 503 bmuraca@afrm.com.au
Noel Rippon 02 6551 6266 info@edstein.com.au
KEEPSAKES BY NICOLETA
MEDIA/FUNERAL NOTICES
www.keepsakesbynicoleta.com.au Nicoleta Stephens 0425 258 754 nicoleta@keepsakesbynicoleta.com.au
NEWS CORP AUSTRALIA
MEMORIES
www.newscorpaustralia.com Paula Dixon 0429 022 151 paula.dixon@news.com.au
www.memories.net Charlie Monroe 0481 996 607 charlie@memorieslabs.com
SYDNEY MORNING HERALD THE AGE COMPANY LTD
MEMORYSCAPE www.memoryscape.com.au Luke Massey 0411 607 277 info@memoryscape.com.au
www.smh.com.au www.theage.com.au Mario Ross 0466 823 177 mross@nine.com.au
MY TRIBUTES www.mytributes.com.au Paula Dixon 0429 022 151 paula.dixon@news.com.au
THE WEST AUSTRALIAN NEWSPAPER www.thewest.com.au Val Fernandez 08 9237 1435 valeria.fernandez@wanews.com.au
OPTICON FRAMING
www.pxgaus.com.au Perry Gao 0450 222 226 perry@pxgaus.com.au
PRE-PAID FUNERALS
www.opticonframing.com.au Lisa O’Sullivan 03 9465 5729 info@opticonframing.com.au
KEYINVEST
PACKED WITH LOVE
R H MINTER PTY LTD
www.keyinvest.com.au Adrian Elston 1300 658 904 adrian.elston@keyinvest.com.au
PXG AUSTRALIA PTY LTD
www.themintergroup.com.au Mandee Minter 03 9568 6999 mandee@rhminter.com.au
SHOTTON PARMED www.parmed.com.au Robert Malacarne 03 9791 6444 rob.m@parmed.com.au
TEKMED PTY LTD www.tekmed.com.au Andrew Sulava 03 9487 9999 andrew@tekmed.com.au
SOVA www.sovamotion.com.au Scott McGillivray 08 9302 4757 scott@sovamotion.com.au
ZEUS PRODUCTS PTY LTD
www.packedwithlove.net Lee McDonald 0487 930 703 lee@packedwithlove.net
FUNERAL PLAN MANAGEMENT www.fpmanagement.com.au David Clarke 0401 305 051 daclarke@australianunity.com.au
PHOENIX FOUNDRY www.phoenixfoundry.com.au Joe Campbell 1800 806 064 joe@phoenixfoundry.com.au
PRIME GRAFIX
FORESTERS FINANCIAL
www.primegrafix.com.au Frank Tevere 1300 307 713 frank@primegrafix.com.au
www.forestersfinancial.com.au Tina Gacovski 0439 028 290 tinag@forestersfinancial.com.au
SUREPLAN FRIENDLY SOCIETY www.sureplaninsurance.com.au John Turner 07 3833 3333 john.turner@sureplan.com.au
RETERNITI www.reterniti.com Peter Russell 1800 418 655 peter@reterniti.com
WILLS & ESTATE SERVICES
TRANSFER SERVICES
www.zeusproducts.com.au accounts@zeusproducts.com.au
DIRECT MORTUARY TRANSFERS
HEARSES/COACH BUILDERS
www.dmtransfers.com.au Jake Sullivan 07 4592 8079 jake.sullivan@dmtransfers.com.au
www.billwill.com.au Colin Jowell 0439 411 394 colinjowell@billwill.com.au
ARGOWELD
DIVINE MORTUARY TRANSFERS
www.argoweld.com.au Leigh Thamm 08 7557 7415 leigh@argoweld.com.au
Lawrie Binion 0411 349 086 lawriebinion@hotmail.com
COOKE & HUTCHINSON PTY LTD
PYM TRANSFER SERVICES
HILLIER BROTHERS
Caroline Pym 0477 012 662 pymandcotransfers@gmail.com
Troy Hillier 02 6736 1277 hillierbydesign@gmail.com
BILLWILL
www.cookehutchinson.com.au Nicole Dymock 07 3284 9433 nicole@cookehutchinson.com.au
CRITICAL INFO www.criticalinfo.com.au Catherine Ashton 0419 883 443 catherine.ashton@criticalinfo.com.au
RSPCA www.rspcansw.org.au/wills Helen Trussler 02 9782 4470 htrussler@rspcansw.org.au
The Funerals Australia Magazine | 39
New South Wales Sydney & Suburbs
SUTHERLAND 691 Old Princes Highway PH: 02 9545 3477 CARINGBAH BEXLEY NORTH REVESBY Stephen Kellaway EXECUTIVE DIRECTOR email: service@olsens.com.au
Queensland
Quirindi 2343
Shaun Hamilton Funerals
214 GEORGE STREET, QUIRINDI
02 6746 22 22
Serving Quirindi, Werris Creek, Murrurundi and all surrounding areas QU I R INDI ’S ONL Y L OC AL L Y OWNE D & OP E R ATE D FU NE R AL DI R E C TOR
Tamworth 2340
Shaun Hamilton Funerals
125 MARIUS STREET, TAMWORTH
Brisbane & Suburbs 4503
SIX GENERATIONS OF SERVING SOUTH EAST QUEENSLAND.
AUSTRALIAN FAMILY OWNED AND OPERATED, PRE-EMINENT FUNERAL DIRECTOR K.M.SMITH HAS BRANCHES THROUGHOUT SEQ. APART FROM A COMPREHENSIVE RANGE OF SERVICES, WE ALSO SPECIALISE IN REPATRIATIONS. FOR DETAILS PLEASE CALL 07 3252 2031.
02 6766 19 66
Serving Tamworth, Manilla, Gunnedah and all surrounding areas TA MWOR TH’S ONL Y L OC AL L Y OWNE D & OP E R ATE D FU NE R AL DI R E C TOR
Young 2594
A 249 Bronte Road, Waverley NSW 2024 P (02) 9389 3499 E enquiries@waltercarter.com.au W waltercarter.com.au
kmsmith.com.au ASPLEY 1344 GYMPIE ROAD 3263 2326 BOWEN HILLS 53 BROOKES STREET 3252 2031 GOODNA 2 SMITH ROAD 3818 7833 HILLCREST 3 HELEN STREET 3800 7800 KENMORE 2045 MOGGILL ROAD 3144 1654 MT GRAVATT 1480 LOGAN ROAD 3144 1653 NORTH LAKES 1642 ANZAC AVENUE 3886 3412 SHERWOOD 14 PRIMROSE STREET 3716 0161 WYNNUM 129 TINGAL ROAD 3348 4133 VICTORIA POINT 7 BUNKER ROAD 3820 9588 CAPALABA 8 REDLAND BAY ROAD 3390 1333 ARANA HILLS 4 PATRICKS ROAD 3351 8244 STRATHPINE 3205 8655 - IPSWICH 3281 7831
Cairns 4870
Armidale 2350
Northern Territory Alice Springs 0870
Serving Cairns, Gordonvale, Babinda, Innisfail, Tully & Atherton Tableland Areas of Far North Queensland Locally Family Owned and Operated by Chris, Kaylene, Brett & Cher Heritage
Orange 2800
12 Kidman Street, PO Box 1943 Phone: 08 8952 2953 Email: admin@centrefunerals.com.au www.centrefunerals.com.au
Serving Alice Springs & Central Australia since 1975.
email: mail@penhallfunerals.com.au
Darwin 0821
Ph 07 4056 1627 Fax 07 4056 3389 70-76 Maher Road Gordonvale Qld 4865 E: info@heritagebradyfunerals.com.au W: www.heritagebradyfunerals.com.au
Gold Coast 4220
GOLD COAST (07) 5535 8758 TWEED HEADS (07) 5599 1500 NORTHERN RIVERS NSW (02) 6674 3777 www.heritagebrothers.com.au CALL ANYTIME Wes Heritage 0417 601 308
40 | The Funerals Australia Magazine
Ashley Heritage 0419 676 570
Rockhampton 4700
Toowoomba 4350
McGrath
Townsville 4810
Established 1961 Locally operated by the Morley Family
Berri 5343
FUNERALS
Australian Owned
4636 9690 (24hrs)
www.mcgrathfunerals.com.au
5 Mylne Street, Toowoomba Serving Toowoomba and surrounding regions
South Australia Adelaide & Suburbs
32 Hughes Street, BERRI 231 Twentyfirst Street, RENMARK 10 Cates Avenue, WAIKERIE Phone: (08) 8582 1333 Email: office@riverlandfunerals.com.au Serving the Riverland region of South Australia including Berri, Barmera, Renmark, Paringa, Loxton, Waikerie, and surrounding districts. Owned and operated by the Sweet family for almost 40 years.
Ph: (07) 4636 9600 1020 Ruthven Street, Toowoomba South, Queensland www.burstows.com.au
Proudly South Australian Owned and Operated 1 Webb Street, Port Adelaide S.A. 5015 Phone: (08) 8341 2822 Fax: (08) 8341 0550 Email: tmfs@chariot.net.au office chapel lounge crematory www.tonymontefunerals.com.au
Kadina 5554
Seeley Funerals (Compassion, Dignity, Respect) 1 Draper Street, Kadina Serving Copper Coast incl. Kadina, Wallaroo, Bute, Kulpara, Pt Broughton, Yorke Peninsula & wider areas Phone all hours: (08) 8825 2028 Fax: (08) 8825 2189
Moonta 5558
Toowoomba Oakey Dalby Warwick Gatton
Skinner Family Funerals PTY LTD
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Members: AUD$55 (4 issues, including GST) Non Members: AUD$110 (4 issues, excluding GST)
(est. 1926)
(Compassion, Dignity, Respect)
1 Frances Terrace, Moonta Serving Central Yorke Peninsula incl. Moonta, Maitland, Ardrossan, Pt Victoria & Price, Copper Coast & wider areas Phone all hours: (08) 8825 2028 Fax: (08) 8825 2189
Port Lincoln 5606 Ralph, Jennifer, Linda and Staff
The Funerals Australia Magazine | 41
Port Pirie 5540
North West & West Coasts
Travis Tann – General Manager Head office and Chapel 163 Steele Street, Devonport.
Tasmania Hobart & Southern Tasmania
Mersey Gardens Chapel and Crematorium 20 - 24 Stoney Rise Road, Devonport. Close to Spirit of Tasmania Ferry terminal for quick repatriations when required. info@pinegrove.net.au www.pinegrovefunerals.com.au 03 6423 4000
25 Electra Place
St Helens 7216
MORNINGTON TAS 7018
enquiries@psfunerals.com www.psfunerals.com
Victoria Melbourne & Suburbs
Benalla 3672
Damien and Justin Feehan
Bendigo 3550 LOCATIONS
MALVERN
ASHBURTON BALLARAT BERWICK BRIGHTON CHELTENHAM COROWA CRANBOURNE DIAMOND CREEK DONCASTER EAST BURWOOD ECHUCA FRANKSTON GLENROY
MOONEE PONDS MOUNT MARTHA NOBLE PARK NTH MELBOURNE RINGWOOD ROSEBUD STH MORANG ST ALBANS SUNBURY SUNSHINE THOMASTOWN WERRIBEE WODONGA
Jesse & Megan Cattell Ph: 03 5441 5577 www.williamfarmer.com.au
Branches: Bendigo, Eaglehawk, Inglewood
Birchip 3483 Mark and Raelene O'Halloran
(03) 5492 2547 1 Morrison St, Birchip 3483 Email: info@kellyfuneralsbirchip.com.au
Hamilton 3300
Launceston 7250
Mark & Paul Graham
24 HOUR SERVICE
13 19 34
www.tobinbrothers.com.au
Dianne, Troy, Cherie & Paul 43 Collins Street Hamilton admin@fgreed.com.au | fgreed.com.au
Hamilton (03) 5572 1053 Kerang 3579
info@adamsfunerals.com.au 42 | The Funerals Australia Magazine
Kyneton 3444
Numurkah 3636
(Peter and Jenny Cox) Tel: (03) 5862 3047 Fax: (03) 5862 1932 Email: admin@coxfunerals.com.au Web: www.petercoxfunerals.com.au
Leongatha / Korumburra
Western Australia Perth & Suburbs
Phillip Island 3922
Scott & Sharon Anderson
15 Warley Avenue, Cowes, 3922. Ph: (03) 5952 5171 Fax: (03) 5672 1747
Email: info@handafunerals.com.au Website: handleyandandersonfunerals.com.au
Sale 3850
Maffra 3860
Because the little things are everything. Head Office 08 9231 5199 68 Stirling Street Perth, WA 6000
(Bradley & Rachel Lett)
Maffra Sale Heyfield
5147 1954 5144 1954 5148 3354
Office & Chapel 3-5 Queen St Maffra 3860 semmensfunerals.com.au
Mildura 3502
(03) 5143 1232 www.lettsfunerals.com.au
Swan Hill 3585
Branch Locations Cannington | Cottesloe | Dianella | Hilton Mandurah | Medina | Midland | Perth | Westminster
International and Interstate Repatriations Specialists Contact us on 08 9231 5199 or email repats@bowraodea.com.au
Incorporating Coomealla Crematorium
Proudly WA family owned and operated with over 130 years of excellence.
Tel: (03) 5023 1234 (24 Hours) 596 Deakin Avenue, Mildura Web: www.northwestfunerals.com.au Email: info@nwfunerals.com
bowraodea.com.au | leanneodea.com.au
Traralgon 3844
www.latrobevalleyfunerals.com.au
Moe 3825
Wangaratta 3677
www.latrobevalleyfunerals.com.au
Morwell 3840
John & Christine Haddrick Wangaratta (03) 5722 2525 Myrtleford (03) 5752 1525 northeastfunerals.com.au
Warrnambool / Mortlake 437a Princes Drive
Guyetts 60 Verdon Street Warrnambool
www.latrobevalleyfunerals.com.au
Nathalia 3638
Bunbury & Busselton
THE SOUTH WEST’S FUNERAL DIRECTORS. SINCE 1897. ADR I AN BAR R E T T, E R RO L BAR R E T T TEL: (08) 9722 5311 FAX: (08) 9791 2173 9 SP ENCER STREET, BUN BURY, WA 6230 EMAIL: INFO@BARRETTF UN E RA LS.COM.AU W EB: BARRETF UNERALS.COM.AU Servicing Augusta, Bridgetown, Capel, Donnybrook, Harvey, Manjimup, Margaret River, Waroona, & Yarloop.
Northam 6401
Rob & Dianne Tinetti Ph: 08 9622 1411
Phone: (03) 5562 2622 Fax: (03) 5561 1133 Email: admin@guyetts.com.au
Wonthaggi 3995
SUBSCRIBE
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Phone: 1300 858 333 Fax: (03) 5862 1932 Email: admin@coxfunerals.com.au Web: www.petercoxfunerals.com.au
The Funerals Australia Magazine
Scott & Sharon Anderson 3085 Loch-Wonthaggi Road, 3995 Ph: (03) 5672 1074 Fax: (03) 5672 1747
Annual Subscription Rates
Members: AUD$55 (4 issues, including GST) Non Members: AUD$110 (4 issues, excluding GST)
Email: info@handafunerals.com.au Website: handleyandandersonfunerals.com.au
The Funerals Australia Magazine | 43
New Zealand
Christchurch
Northland
Auckland
75
Five Branches Auckland Wide
MEMBER
Repatriation Specialists
Repatriation Specialists
Whangarei & Dargaville
Phone +64 638 9026
Phone: +64 9 437 5799 199 Kamo Road Whangarei 0112
office@davisfunerals.co.nz davisfunerals.co.nz
+64 9 439 8048 15 Gladstone St Dargaville 0340
office@morrisandmorris.co.nz www.morrisandmorris.co.nz
Wellington Repatriation Specialists 17 Kenepuru Drive Porirua Wellington 5022 +64 (04) 237-4174
Stephen Dil
for beautiful funerals
185 Schnapper Rock Rd Albany Auckland +64 9 415 8720 info@dils.co.nz www.dils.co.nz
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Independently owned www.ninness.co.nz info@ninness.co.nz
Brenden Jacobsen Managing Director
Invercargill & Districts
The Funerals Australia Magazine Annual Subscription Rates
Members: AUD$55 (4 issues, including GST) Non Members: AUD$110 (4 issues, excluding GST) We offer a prompt and professional repatriation service
Cnr. Esk & Doon Sts. Invercargill International Phone: +64 3 218 4095 office@frasersfunerals.co.nz
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44 | The Funerals Australia Magazine
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1800 77 77 44 office@hyqual.com | sales@hyqual.com 31 Enterprise St, Caloundra QLD, 4551
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RATING
“Batesville has been rated #1 in product quality, service and innovation for three years in a row by funeral professionals, according to Funeral Service Insider (FSI)!” TO FIND OUT MORE, PLEASE CONTACT: Shirly Sareyka - General Manager, Australia & New Zealand : Shirly.sareyka@batesville.com : 0437 114 333 : www.batesville.com.au Or your local Batesville sales agent: 1300 368 268
Disclaimer: Caskets not available in all States. Please ask your local representative for details.
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