CATEGORY · QUALITY & PRODUCTIVITY
TOTAL
QUALITY MANAGEMENT (TQM)
Date 2026-03-23
OVERVIEW
Total Quality Management (TQM) is more than simply a system; it is an approach that encourages excellence in all facets of a company. The Total Quality Management (TQM) course is designed to provide you with the information and skills needed to implant a quality culture across every process, from conception to delivery.
You will learn everything! We’ll be exploring all the concepts, methods, and instruments that have made Total Quality Management (TQM) a cornerstone of continuous improvement in this course. But it’s a lot more than that! TQM will give you the strategic insights you need to make data-driven, meaningful decisions that advance your company, whether your goal is to improve your organization's quality processes or entirely revamp its approach to quality.
You’ll learn how to:
Apply the core principles of TQM to improve efficiency and performance in any organization.
• Understand the different quality models like ISO 9000, Six Sigma, and Deming’s philosophies, and know how to choose the right one for your business.
• Implement the PDCA (Plan-Do-Check-Act) cycle for continuous improvement and problem-solving.
• TQM is not just about meeting standards; it’s about setting new benchmarks for success. Ready to dive in and lead the charge toward excellence?
OBJECTIVES
By the end of this course, you’ll be equipped with the practical knowledge and tools to make a real impact in any organization:
Master the art of continuous improvement using the PDCA cycle.
• Gain expertise in choosing and applying the right quality models for your business.
• Become proficient in using quality management tools to solve complex problems.
• Foster a culture of employee engagement and ownership in quality processes.
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• Develop strategies to overcome common challenges in implementing TQM.
IDEAL PARTICIPANTS
For professionals from a variety of businesses who wish to raise overall quality, customer happiness, and operational efficiency, this course is perfect for you. This Total Quality Management (TQM) course is designed to help you oversee team management, process improvement, or quality control.
This course is ideal for:
Team leaders and managers looking to incorporate TQM into their operations.
• Professionals in quality control who want to improve their abilities and make their work more significant.
• Experts in process improvement searching for methods and resources to increase productivity.
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• Anyone who wants to establish or enhance quality standards inside their company.
OUTLINE
DAY 1
On day one, let’s start your journey into quality management by introducing you to the core concepts of TQM. What exactly is quality? What are the different quality models?
• Historical context and development of quality.
• What TQM is and how it relates to ISO 9000.
• Benefits and costs of quality models.
• Wise words from quality experts like Deming, Crosby, and Juran.
• Overview of national quality awards: Malcolm Baldrige and EFQM.
• How to choose the most suitable quality model
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• What is the Quality Maturity Ladder?
DAY 2
Day two will focus on the key success factors that drive the effectiveness of TQM. Prioritise customer-driven quality in TQM.
• How can the PDCA model lead to continuous improvement?
• The eight-step problem-solving methodology.
• Eliminate non-value-added tasks with process thinking
• Using data-driven management for informed decision-making.
• Driving continuous improvement with Kaizen.
• Encouraging employee participation and decision-making through idea-generating systems.
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• Rewarding and recognizing employees for their contributions to quality.
DAY 3
In this session, we will dive into the practical tools used to implement TQM effectively. Quality tools: what they are and why they are important.
• Learning the seven basic quality control tools.
• Exploring benchmarking, failure analysis, and the PDCA cycle.
• Managing processes and product design control.
• Mastering statistical process control.
• Advanced tools like brainstorming, tree diagrams, and force field analysis.
• Process mapping, Poka Yoke, Lean Thinking, and 5S techniques.
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• Understanding Six Sigma and its application in quality management.
DAY 4
On day four, we will explore the essential elements that support the TQM philosophy. Topics include: What about the ethical principles of TQM: ethics, integrity, and trust.
• How does training play a role in sustaining a quality culture?
• Building strong teamwork and leadership for effective TQM.
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• Reinforce TQM values by using recognition and communication
DAY 5
Now that you’re all set with theoretical knowledge, the final session will focus on all the practical steps you can do to implement TQM in your organisation. Determine whether a change is necessary.
• Make sure management and staff understand the vision and mission.
• Conduct a survey of major consumer groups and Identify critical success factors (CSFs)
• Map major processes and sub-processes for TQM implementation.
• Train and retrain employees to support TQM goals.
• Develop an improvement plan and measure results.
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• Address challenges such as leadership style, employee commitment, and communication issues.
Will I receive course materials?
Yes, high-quality documentation is provided to all delegates.
Do you issue certificates?
An accredited Certificate of Completion is awarded upon successful completion.
What are the course timings?
09:00–12:45 or 13:00–17:00.
How do I register and pay?
Complete the registration form on the course page and select your preferred payment method.
What is your cancellation policy?
14 days from booking for a full refund or free transfer; exceptions apply on medical grounds.
Do you offer airport transfers?
Yes, airport pick-up and drop-off to/from the hotel can be arranged.
CONSULTING SERVICES
Tailored solutions for sustainable growth
At Regent Training Centre, we deliver consultancy services designed to help organisations overcome challenges and achieve sustainable growth through practical and results-driven strategies.
