CATEGORY
CERTIFIED HOSPITALITY AND TOURISM MANAGEMENT
PROFESSIONAL (CHTMP)
Key schedule and booking details
Course
Length 5 Days
Location London Fees £ 4350
Date
2026-03-02
OVERVIEW
The hospitality and tourism industry is more than just service—it’s about crafting unforgettable experiences, fostering cultural connections, and driving economic success. With travelers expecting seamless, personalized experiences, industry professionals must be equipped with strong leadership, operational expertise, and marketing strategies to thrive in a competitive global market.
This course provides a comprehensive understanding of hospitality and tourism management, covering essential topics such as guest experience, operations, sales and marketing, safety and security, and leadership. Whether you’re looking to enhance your skills or advance your career in hospitality, this program will equip you with the knowledge and tools to excel.
You’ll Learn How To:
• Implement marketing and sales strategies that attract and retain customers.
Master the fundamentals of hospitality and tourism operations to ensure a seamless guest experience.
• Strengthen safety and security measures to protect guests and employees.
• Develop leadership skills to manage diverse teams and enhance service quality.
• Optimize front office and housekeeping operations for efficiency and profitability.
• If you've ever wondered, "How can I take my hospitality and tourism expertise to the next level?" this course will give you the competitive edge to succeed.
OBJECTIVES
By completing the Certified Hospitality and Tourism Management Professional (CHTMP) course, you will:
Analyze global tourism trends and leverage them to drive business growth.
• Craft exceptional hospitality experiences that enhance guest loyalty and brand reputation.
• Develop customer-driven strategies to maximize revenue and retention.
• Build and lead high-performing teams for operational excellence.
• Manage partnerships and stakeholder relationships to support long-term success.
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• Strategically prepare for the CHTMP exam and earn an internationally recognized certification.
IDEAL PARTICIPANTS
This course is designed for professionals seeking the Certified Hospitality and Tourism Management Professional (CHTMP) certification. It enhances your skills, expands your expertise, and prepares you for new career opportunities.
The Certified Hospitality and Tourism Management Professional (CHTMP) course is ideal for:
• Professionals who require 100 hours of practical experience in hospitality and tourism.
Individuals seeking to pass both CHTMP exams (Level 1 and Level 2) with a score of 70% or higher.
• Hotel and resort managers.
• Restaurants, food service, and fine dining professionals.
• Travel, airline, and car rental professionals.
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• People interested in the management and experience of attractions, museums, and heritage sites.
OUTLINE
DAY 1
A strong foundation in hospitality and tourism is the key to delivering exceptional guest experiences. Today, we explore the fundamentals of the industry and its evolving landscape. The transformation of hospitality and tourism in modern times.
• The interdependence between hospitality and tourism success.
• Understanding the social and economic impact of global travel.
• The range of services available to today’s travelers.
• Managing the guest experience—from arrival to departure.
• Creating emotional engagement with guests throughout the guest cycle.
• Meeting and exceeding guest expectations in a globalized market.
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• Case Study: How top hospitality brands create seamless experiences.
DAY 2
Marketing and sales are the engines that drive success in the hospitality industry. Today, we dive into strategies for attracting and retaining customers. The difference between marketing and advertising in hospitality.
• The role of marketing ROI and why it matters.
• The 4 Ps of marketing—Product, Price, Place, Promotion.
• The role of sales departments in hospitality and tourism.
• Structuring a high-performing hospitality sales team.
• Understanding guest segmentation and targeted marketing.
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• Activity: Develop a hospitality marketing plan tailored to a target audience.
DAY 3
A safe, well-managed environment is essential for guest satisfaction and operational efficiency. Today, we explore the key elements of hospitality operations.
• Conducting a job safety analysis to ensure workplace security.
Creating a safe and healthy environment for guests and employees.
• Managing risk and compliance with the 14 elements of a safety program.
• Exploring resorts, cruise lines, and alternative lodging in hospitality.
• Understanding the financial goals of hotels and lodging properties.
• The difference between revenue centers and cost centers.
• Night audits and financial control—ensuring operational success.
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• Workshop: Conduct a mock audit and identify areas for improvement.
DAY 4
Effective leadership is what sets top hospitality brands apart. Today, we focus on leadership skills that drive highperformance teams.
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• Developing leadership goals and a plan for career growth.
The 21st-century leadership styles that work in hospitality.
• Understanding power vs. empowerment in organizational structures.
• Leading with diversity and inclusion in a multicultural workforce.
• Activity: Leadership self-assessment and action plan development.
DAY 5
The front office and housekeeping departments are the backbone of hospitality operations. Today, we explore how to optimize these critical functions.
• Understanding night audits and essential financial reports.
Key front office manager responsibilities and how they impact guest experience.
• Effective labor cost management in front office operations.
• Housekeeping department roles and responsibilities.
• Optimizing restaurant operations—from staffing to menu planning.
• Evaluating menu design to enhance guest satisfaction.
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• Final Exam & Case Studies: Analyze real-world hospitality scenarios and apply course knowledge.
Will I receive course materials?
Yes, high-quality documentation is provided to all delegates.
Do you issue certificates?
An accredited Certificate of Completion is awarded upon successful completion.
What are the course timings?
09:00–12:45 or 13:00–17:00.
How do I register and pay?
Complete the registration form on the course page and select your preferred payment method.
What is your cancellation policy?
14 days from booking for a full refund or free transfer; exceptions apply on medical grounds.
Do you offer airport transfers?
Yes, airport pick-up and drop-off to/from the hotel can be arranged.
CONSULTING SERVICES
Tailored solutions for sustainable growth
At Regent Training Centre, we deliver consultancy services designed to help organisations overcome challenges and achieve sustainable growth through practical and results-driven strategies.
