Course ID
Key schedule and booking details
Length 5 Days
Location online
Fees £ 1850
Date 2026-04-13
OVERVIEW
No matter how experienced you are, you’ve probably been in situations where a conversation suddenly turned tense, a deal slipped away, or a disagreement escalated faster than expected. Negotiation isn’t just about getting what you want — it’s about navigating emotions, managing perceptions, and guiding people toward outcomes they can commit to.
The Advanced Negotiation and Mediation course is designed for professionals who want to negotiate with confidence and resolve disputes with clarity. This isn’t a theoretical programme about tactics you’ll never use. It’s a practical, engaging, and highly interactive experience that shows you how to deal with real people, real pressure, and real conflict.
Throughout the course, you’ll learn how to read behaviour beyond words, influence decision-making ethically, lead conversations during tension, and mediate disagreements in a structured, productive way. No matter your industry, these skills help you build trust, close deals, and maintain strong relationships — even when interests collide.
You’ll learn how to:
• Manage conflict before it escalates
Recognise the psychology behind negotiation behaviour
• Prepare negotiation plans that give you clarity and control
• Influence people using verbal and non-verbal communication
• Mediate disputes as a neutral facilitator
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• Choose the right dispute resolution method for each situation
If you've ever thought, “I wish I knew how to handle difficult negotiators better,” this course gives you exactly the tools you’ve been missing.
OBJECTIVES
0
IDEAL PARTICIPANTS
This course is perfect for professionals who negotiate or resolve conflicts as part of their daily work:
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• Legal advisers dealing with settlements and dispute resolution
Contract and procurement professionals managing suppliers and counterparties
• HR and employee relations specialists
Project managers and team leaders navigating internal disagreements
• Mediators, arbitrators, and consultants
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• Anyone who wants to negotiate more confidently and guide discussions toward agreement
OUTLINE
DAY 1
Explore the principles of negotiation and why they matter
• Identify common sources of conflict and how they escalate
• Compare dispute resolution systems: negotiation, mediation, arbitration
• Examine negotiation approaches:
• Integrative (win-win)
• Distributive (win-lose)
• Understand the rational vs emotional sides of negotiation
• Learn how emotions and perceptions influence outcomes
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• Discuss ethical challenges and their impact on negotiation success
DAY 2
Learn how to enter a negotiation prepared, confident, and in control. Set clear goals and build a solid negotiation plan
• Apply the min–mix approach for structured preparation
• Learn the natural flow of a negotiation
• Position yourself strategically throughout the conversation
• Understand what a strong negotiation proposal should include
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• Explore internal and external factors that affect negotiation outcomes
DAY 3
Develop the behavioural and communication tools used by skilled negotiators. Explore communication models used in negotiation
• Use non-verbal communication and body language to reinforce your message
• Apply influence and persuasion techniques ethically
• Manage multi-party negotiations
• Build commitment during negotiation and mediation
• Develop an effective negotiation team
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• Learn strategies for dealing with difficult or resistant individuals
DAY 4
Shift from negotiating your own position to facilitating agreement between others. Understand the purpose of mediation in conflict resolution
• Review the structure and stages of a mediation process
• Learn the principles and responsibilities of third-party mediators
• Explore why litigation often fails to resolve underlying issues
• Compare mediation and arbitration
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• Analyse case studies to apply mediation strategies effectively
DAY 5
Connect everything you've learned into a framework for choosing the right resolution method. Review the five dispute resolution models:
• Competition (win-lose)
• Collaboration (win-win)
• Compromising
• Avoiding
• Accommodating
• Explore how litigation, arbitration, and mediation interact
• Understand the risks associated with each dispute resolution method
• Learn how culture influences negotiation behaviour
• Discover how to recommend the best resolution system for a client
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• Apply all models through real case studies
Will I receive course materials?
Yes, high-quality documentation is provided to all delegates.
Do you issue certificates?
An accredited Certificate of Completion is awarded upon successful completion.
What are the course timings?
09:00–12:45 or 13:00–17:00.
How do I register and pay?
Complete the registration form on the course page and select your preferred payment method.
What is your cancellation policy?
14 days from booking for a full refund or free transfer; exceptions apply on medical grounds.
Do you offer airport transfers?
Yes, airport pick-up and drop-off to/from the hotel can be arranged.
CONSULTING SERVICES
Tailored solutions for sustainable growth
At Regent Training Centre, we deliver consultancy services designed to help organisations overcome challenges and achieve sustainable growth through practical and results-driven strategies.
