INVESTMENT
Thank you
Michelle Graham BUSINESS DEVELOPMENT MANAGER
Rent with the market leaders
WE RENT
1 IN 5
HOMES IN OUR CORE MARKET
OUR TEAM HAS COLLECTIVE YEARS EXPERIENCE
180
WE DISBURSE IN RENT MONIES EACH MONTH $3.5M
We are the largest and most trusted Property Management team on the Sunshine Coast WE AVERAGE RENTAL OPEN HOMES EACH MONTH
137
WE LEASE PROPERTIES ON AVERAGE EACH MONTH
51 WE HAVE OVER PROPERTIES UNDER MANAGEMENT
1,500
Belen Parkes PROPERTY MANAGEMENT TEAM LEADER
Amber Prince PROPERTY MANAGER
Ben Moriarty PROPERTY MANAGER
Madeleine Schmidt RECEPTIONIST
Jake Loiero DIRECTOR
Samantha Roberts PROPERTYMANAGER
Dan Sowden DIRECTOR
What an average leasing month looks like for us
Trusted by more investors.
Leasing
Our key objective for investors is maximising wealth. We strive to reduce vacancy rates and days on market, while maintaining high standards for the quality of applicants.
Owners approval Vet applications Speak with prospective tenants Book and manage inspections Take enquiries Professional marketing Proactively seek tenants with database
8
1 Prepare documentation and complete all move-in procedures
2
3
7
6
Key handover and commence tenancy Disburse monies from Ailo
9
4
5
10
With a dedicated leasing manager you can rest assured your property will be producing income for you in no time. A leasing manager knows the market better and will be able to price your property accordingly, resulting in a quicker outcome
Having a sole property manager liaising with all prospective tenants and hosting inspections, guarantees the best opportunity to match the most suitable tenant with your property
Introducing AILO
OUR WORLD CLASS SOFTWARE PLATFORM
Get you rental income faster!
We use Ailo and the latest payment technology to pay you within minutes of the tenant’s payment clearing.
Direct access to your funds 24/7 via the Ailo app
See rent as soon as it’s paid, even before it’s cleared, via your app
Disburse into your offset account or across accounts (edit settings anytime)
Multiple payment methods make it easier for renters to pay on time
See upcoming bills and expenses, so there's no end-of-month surprises
A direct line to your property manager via quick chat, 23min avg response
The difference...
+$78,000
How To Choose
YOUR PROPERTY MANAGER
1. Do they have a dedicated leasing manager?
With a dedicated Leasing manager, you can rest assured your property will have lower days on the market and a lower vacancy rate
A Leasing manager will know the market better and will be able to price your property accordingly
A Leasing manager will complete more open homes on a for lease property than a property manager
A Leasing manager has more time to spend processing applications and building relationships with prospective tenants
A Leasing manager will ensure you have the best photos and marketing materials ensuring, you stand out from the other listings
2. Entry condition report
How do they complete their entry condition report?
Do they have the best technology allowing them to take photos and pin the area of the damage
This ensures, if more damage is caused, you can quickly see it?
Do they have a software that allows the tenant to add their photos and comments to the entry condition report?
Will they send you a copy of the entry condition once completed?
3. Routine Inspections
How many routines are completed monthly in their office? How does the office manager track this?
How is the routine report completed? Can you access it on your phone?
How many photos do they take per room?
How many routines are done on my property per year?
4. Dedicated property manager
Do they have a dedicated property manager who will be your one point of contact with the ongoing management of your investment property?
What happens when the property manager goes on annual leave? How do they cover this? What admin support does the property manager have?
5. Size and Experience of the Team
Do you know if the property manager provided ongoing training?
How many properties do they manage?
How many staff do they have working in property management?
Do they have a team leader that tracks their performance?
Do they track custom satisfaction?
Do they provide ongoing training?
Preparing for a tenancy
There are a few things we need to make sure are all in order prior to commencing a tenancy.
MINIMUM HOUSING STANDARDS
The property must be:
Equipped with functional locks: on external doors and windows A full set of keys is required for one tenant/resident and entry keys for all other tenants/residents.
Provided with adequate, safe plumbing: & connected to hot and cold water suitable for drinking
Fitted with privacy coverings: like curtains or blinds on windows, especially in bedrooms
Furnished with a functioning cook-top: if a kitchen is provided
In good repair, with fixtures and fittings that are safe for normal use
Structurally sound and weatherproof
Free from damp, mould, and vermin: (unless caused by the tenant).
INSTALL AND MAINTAIN SAFETY FEATURES
Working compliant smoke alarms: are mandatory and must be installed. (see next page)
A functioning electric safety switch: must be installed on the property's electrical wiring.
Address blind cord safety: to prevent strangulation risks to young children.
LANDLORD INSURANCE
Whilst landlord insurance is not a legal requirement in Queensland, we highly recommend having it It covers events like loss of rental income due to the property being uninhabitable after an event, malicious damage by tenants, and tenant theft. Landlord insurance can provide financial protection for situations not covered by standard home insurance, such as when a tenant has caused damage
Ray White has you covered - get a quote today from Ray White Insurance
SMOKE ALARM LEGISLATION
Smoke alarm legislation for houses, townhouses, units and apartments is administered by the Queensland Fire Department (formerly Queensland Fire and Emergency Services), under the: Fire Services Act 1990
Fire and Emergency Services (Domestic Smoke Alarms) Amendment Act 2016 (Qld)
Building Fire Safety Regulation 2008
From 1 January 2022
Smoke alarms in all dwellings must:
Be photoelectric (AS 3786-2014)
Not also contain an ionisation sensor
Be less than 10 years old
Operate when tested
Be interconnected so all other smoke alarms in the dwelling activate together
Be either hardwired or powered by a non-removable 10-year battery
Be installed on each story:
In each bedroom
In hallways which connect bedrooms and the rest of the dwelling; or If there is no hallway, between the bedrooms and other parts of the storey; and If there are no bedrooms on a storey, at least one smoke alarm must be installed in the most likely path of travel to exit the dwelling
Owner and Property Manager Responsibilities
Ensure rental premises meet all health and safety requirements, including the installation of smoke alarms
Test and clean smoke alarms within 30 days before the start of a tenancy or a renewed tenancy
Must not remove a smoke alarm or a battery (except to replace it)
Must not do anything to reduce the effectiveness of an alarm (e g , painting it)
Tenant Responsibilities
Test and clean (by vacuuming or dusting) smoke alarms at least once every 12 months
Advise the property manager/owner if there is any issue with an alarm
Allow right of entry for the property manager/owner to install smoke alarms
Must not remove a smoke alarm or do anything to reduce its effectiveness, such as painting or covering it
WATER CHARGING
Lessors are allowed to pass on the full water consumption charges (including bulk water charges) to tenants provided all the minimum criteria have been met:
The rental premises are individually metered (or water is delivered by vehicle), &
The rental premises are water efficient, &
The tenancy agreement states the tenant must pay for water consumption
Find more information here:
If a property has solar power, the property manager/owner can negotiate with the tenant how electricity will be charged before the start of the tenancy and these details should be written into the tenancy agreement
Options for charging include:
1 Tenant has the electricity account in their name They pay the supply authority and receive any rebate (i.e. the solar bonus).
2 Property owner has the electricity account in their name They pay the bill, receive the rebate, and ask the tenant to reimburse them the full amount
3. Property owner has the electricity account in their name. They pay the bill and ask the tenant to reimburse them the full amount minus the rebate (e g $400 bill, minus $150 rebate = $250 payable by the tenant)
4 Property owner has the electricity account in their name They pay the bill and agree to pass on part of the rebate to the tenant (e g $400 bill, $150 rebate, the property owner agrees to pass on 50 per cent of the rebate = $325 payable by the tenant
5 Property owner has the electricity account in their name They pay the account and receive the rebate. The cost of the electricity service is included in the rent.
Find more information here:
Landlord Insurance
Ray White Landlord Insurance is underwritten by Allianz, one of Australia’s biggest insurers It offers cover for your investment property for out of the ordinary but devastating events such as fire, storm and malicious damage.
Find our more about Ray White’s landlord insurance herehttps://raywhiteinsurance com au/landlord/
Queensland’s Rental Reforms
WHAT YOU NEED TO KNOW
COMMENCED 6 JUNE 2024
COMMENCED 30 SEPTEMBER 2024
COMMENCED 1 MAY 2025
Cleaning Checklist
TO HELP SET THE STANDARD
Tenants are required to leave the property in the same clean condition as when they moved in, making a thorough original clean essential.
GENERAL CLEANING REQUIRED
Window tracks
Floors
Light globes all working
Appliances
Skirting boards
Carpets professionally cleaned
Curtains/blinds
Walls & doors
Windows
Flea control (pets only)
Fly/security screens
Light fittings
Ceiling fans
Air Con filters
Remove cobwebs
Cupboards
Exhaust fans
KITCHEN
Oven & Grill (Mr Muscle or Oven Clean)
Tiles & Splashbacks
Drains
Sink (cream cleanser & scourers)
BATHROOM & LAUNDRY
Exhaust Fan
Mould Removed
Dryer (Remove Lint)
Drains
Toilet
Laundry Tub & Drain
Rangehood & Filter
Appliances
Stove Top
Cupboards & Doors
Mirrors
Bath/Shower Base
Shower Curtain
Vanity & Basin
Shower Tiles & Glass
EXTERNAL
Rubbish & Bins
Paths/Walkways
Decks/Patios/Balconies
Garden Beds
Garden Refuge Removal
Remove Mould/Moss
CONTRACTORS
Cleaner things
Zapp Cleaning
Red Zone Cleaning
S’Coast Carpet Cleaning & Pest Control
Safeguard Pest Control
Accurate Pest Management
Jims Mowing
Coast Property Works
Pressure Cleaning Sunshine Coast
AB FAB The Stress Free Movers
Lawn Mowed & Trimmed
Weeds/Vine Removal
Garden Sheds
Pool & Pool Area
Cobwebs Removed Degrease Driveways/Garages
0419900013; hello@cleanerthings.com.au
0452 619 276; admin@zapp cleaning
0488 108 089; claire@redzonecleaning com au
0422 770 218; glen@sccarpetandpest com au
5477 6675; admin@safeguardpestcontrol com au
5452 7005; admin@accurate-pest com au
0415 565 708; dmcmeeka@bigpond net au
0402 867 163; info@coastpropertyworks.net.au
0447 031 200; info@pressurecleaningsunshinecoast com
5445 8797; sales@abfab com au
How To Make The Switch
TRANSFERRING YOUR TENANTED PROPERTY TO RAY WHITE BUDERIM
We understand that as property owners, your relationship with a property management agency is crucial to the smooth operation of your investments. However, there may be instances where you feel the need to make a change and switch to a different agency that better aligns with your needs
Notice Period
When considering a switch, it is important to be aware of the notice period required to terminate your contract with the current property management agency Generally, a 30-day written termination notice is expected However, it's worth noting that this notice period can be mutually agreed upon to be shorter, depending on your specific circumstances and the willingness of both parties involved.
Formal Termination Correspondence
To initiate the termination process, it is essential to communicate formally with your current agency. We have provided below a couple of email templates that can assist you in this process to ensure all necessary information is included
Please remember to CC me into the email if you decide to terminate your existing contract. This will help me stay informed about the ongoing process and ensure a smooth transition Should you require any further assistance or have specific questions, please don't hesitate to reach out to me directly
We understand that making changes during an ongoing tenancy can be a sensitive matter, but it is important to prioritise your satisfaction as a landlord and ensure the best possible management for your properties We are here to support you throughout this process and facilitate a seamless transition
EXAMPLE 1 TEMPLATE
EXAMPLE 2 TEMPLATE
It is with great pleasure I compose this reveiw of the Rental Team at Ray White Buderim, they have gone out of there way to assist with my application to rent one of their properties Due to a mistake by myself in the first instance it has been difficult for the team and in particular Madeleine Schmidt to correct the mistake Extra effort and work to acheive the results is Excellent customer service I do not know if I will be offered the property to rent or not yet but that is not the question Thank you for everything
Tenant | Les
Ray White Buderim have been the property managers I have used for about 4 years and I have found them to be very good at what they do particularly Belen Parkes She is very well organised, sees any issue through while keeping me up-dated on progress, polite, and knowledgeable Belen (and Ray White) have been a pleasure to deal with
Investor | Dave
Ray White Buderim rentals have been absolutely fantastic in marketing and renting our unit in Buderim. It was rented within a week of listing to a great tenant Could not recommend them highly enough A superbly professional team
Investor | Annemarie
Dedicated patient and a well balanced service between the client landlord and customer tenant
Investor | Ian
⭐⭐⭐⭐⭐ Outstanding service from start to finish Professional, knowledgeable, and genuinely committed to getting the best outcome Excellent communication throughout the entire process helped us find our home Highly recommend Michelle Graham and the Ray White Buderim team!
Thank you so much!
Tenant | Belinda
We bring the whole team