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Overview
Push-To-Talk Troubleshooting Guide
Application Configuration
This guide is intended to assist users in diagnosing and resolving
SYMPTOMS
issues with RAM® Push-to-Talk (PTT) accessories when used with compatible tablets, handhelds, and PTT software applications. Follow the steps in each section to determine whether the issue originates from the RAM® accessory, the connected device, or the PTT software.
•
Talk button does nothing
•
No “floor obtained“ tone
•
Audio does not transmit or receive
TROUBLESHOOTING STEPS 1.
Ensure that the correct version of the RM (remote mic) / RSM (remote speaker mic) is applicable for the service
Connectivity & Detection
and application being used (i.e. AT&T FirstNet, Verizon ePTT+, Zello, ESChat, MS Teams, TASSTA, etc).
SYMPTOMS a.
proper version is being used.
•
PTT button unresponsive
•
Device not recognizing accessory
2.
Ensure that the correct version of the RM (remote mic) /
3.
ePTT+, Zello, ESChat, MS Teams, TASSTA, etc). a.
2.
4.
Confirm that the correct profile or channel is active.
5.
Restart the app after connecting the PTT accessory (some apps require initial detection).
Please check the RAM PTT Builder to ensure the
Confirm the RAM® PTT accessory is securely connected to the device or dock.
3.
4.
®
proper version is being used.
Ensure microphone and speaker permissions are enabled in the app and OS.
RSM (remote speaker mic) is applicable for the service and application being used (i.e. AT&T FirstNet, Verizon
Open the PTT application and verify the selected audio device is the RAM® PTT accessory.
TROUBLESHOOTING STEPS 1.
Please check the RAM® PTT Builder to ensure the
6.
Verify that the correct version of the PTT application is installed.
NOTE
Check for debris or damage in the USB-C connector
When pressing the talk button, most applications will emit a
or port.
“floor obtained” tone. Audio should only be transmitted only
If using a RAM® dock, ensure the dock connection is
after hearing this tone.
fully seated and powered. 5.
Test the PTT accessory on another device (if available) to verify functionality.
6.
If applicable, confirm that the tablet recognizes the accessory under Settings » Connected Devices » USB.
7.
Connect the RAM® PTT accessory directly to the device to test functionality without the dock.
Continue for Issues with Audio Output & Input
1