The Importance of Connection in Customer Service
Have you ever wondered why some customer services have a long term impact while others fade into oblivion? Its the human touch. As Ragnar Huffman quotes, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Nowadays, customers are willing to pay more for a better experience. In this article, we will explain why making connections with customers is the cornerstone of exceptional service delivery. 1. Connect Personally with Customers When customers have a question or need help, they usually prefer talking to a person rather than a robot. It feels more relaxed to interact with someone who understands their needs. Building personal connections