Management Fundamentals, Canadian Edition BY Schermerhorn, Wright
Email: richard@qwconsultancy.com
Chapter 1:
THE DYNAMIC NEW WORKPLACE True/False Questions CHAPTER INTRODUCTION 1.
An important characteristic of the dynamic new workplace of the 21st century is a highly competitive global economy that has created both unparalleled opportunities and unprecedented uncertainties. T GT Fa
2.
The best employers in the new workplace of the 21st century have high performance expectations, are extremely good at attracting and retaining talented employees, and excel at fully utilizing employees’ talents and valuing their contributions. T GT Fa
3.
High-performing companies are successful because they are better than their competitors at gaining extraordinary results from the people working for them. T GT Fa
4.
The study of management introduces a person to the concepts, themes, and directions that are consistent with career success and organizational leadership in today’s high performance work settings. T GT Fa
WORKING IN THE NEW ECONOMY (STUDY QUESTION 1) 5.
Challenging opportunities, dramatic uncertainty, increasing influence of the Internet, and continuing developments in information technology are important characteristics of the new economy. T GT Fa
6.
In the new economy, organizations are expected to continuously excel in meeting their performance criteria even if it means cutting ethical and social responsibility corners. F GT Fa
7.
Respect, participation, involvement, empowerment, self-management, and teamwork are important themes that underlie the evolution and operation of the new economy. T GT Fa
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Schermerhorn & Wright: Management
8.
Contemporary organizations are expected to excel on performance criteria that include concerns for ethics, social responsibility, employee development, and innovation but not profitability and investment value. F GT Fa
9.
Careers in modern businesses require individuals to take personal initiative, be self-disciplined, and pursue continuous learning. T GT Fa
10.
The challenges of working in the new economy include intellectual capital, globalization, technology, diversity, ethics, and careers. T GT Fa
Intellectual Capital 11.
What people know, what people learn, and what people do with what they know and learn provide the ultimate foundation of organizational performance. T GT Fa
12.
Intellectual capital represents the collective brainpower or shared knowledge of an organization’s human resources. T KT Fa
13.
The new economy is the age of knowledge workers –– people whose minds are critical assets to employers and who add to the intellectual capital of organizations. T KT Fa
Globalization 14.
The national boundaries of world business have become increasingly well defined and impenetrable as global competition has increased. F GT Ap
15.
Globalization refers to the worldwide interdependence of resource flows, product markets, and business competition that characterizes the new economy. T KT Fa
16.
Improvements in technology, the deregulation of markets, and the opening of national borders have helped promote a globalized economy. T GT Fa
17.
The reach of the global economy and world events keep changing the competitiveness of nations as well as business corporations. T GT Ap
Chapter 1: The Dynamic New Workplace
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Technology 18.
Technology has significantly changed the way work is done and it will continue to change the way work is done. T GT Fa
19.
Technology is an indispensable part of everyday operations in all types of businesses. T GT Fa
20.
The demand is increasing for knowledge workers with the skills to effectively utilize technology; consequently, computer literacy must be mastered and continuously updated as a foundation for career success. T GT Fa
21.
Low-skill workers who are displaced from declining industries will not need to re-tool their skills to find adequate alternative employment. F GT Fa
Diversity 22.
The North American workforce is getting younger even though more women enter the workforce and the percentages of minorities and immigrants in the workforce remain steady. F GT Fa
23.
Workforce diversity describes differences among workers with respect to gender, race, age, and ethnicity, but not with regard to able-bodiedness, religious affiliation, and sexual orientation. F KT Fa
24.
Workforce diversity describes demographic differences among members of the workforce. T KT Fa
25.
While managing workforce diversity has legal considerations it also provides substantial opportunities with respect to performance gains. T GT Fa
26.
Prejudice is the holding of negative, irrational opinions and attitudes about members of diverse populations. T KT Fa
27.
Discrimination refers to an invisible barrier that limits the career advancement of disfavored people or minorities. F KT Fa
28.
The glass-ceiling effect puts people who are different at a disadvantage by denying them the full benefits of organizational membership. F KT Fa
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Ethics 29.
Ethics refers to a code of moral principles that sets standards of what is “good” or ‘right” as opposed to what is “bad” or “wrong.” F KT Fa
30.
Unfortunately, there are very few ethical role models in contemporary businesses. F GT Fa
31.
Integrity and ethical leadership must be practiced at all organizational levels. T GT Fa
32.
Society is becoming more lenient in its expectations that social institutions conduct their affairs according to high moral standards. F GT Fa
33.
Corporate governance refers to the active oversight of management decisions and company actions by boards of directors. F KT Fa
Careers 34.
Charles Handy uses the Irish shamrock to symbolize the different career implications of the three distinct employment patterns that have emerged in the new economy. T GT Fa
35.
Core workers, contract workers, and part-time workers represent the three different employment patterns in the Irish shamrock model used by Charles Handy. T GT Fa
36.
According to Charles Handy, contract workers are people who pursue a traditional career path. F KT Fa
37.
In Charles Handy’s description of changing careers, a person who performs specific tasks as needed and is compensated on a fee-for-services basis is a known as a core worker. F KT Fa
38.
Since employment patterns are changing dramatically, people should build and maintain a “portfolio of skills” to increase their flexibility and opportunities. T GT Ap
ORGANIZATIONS IN THE NEW WORKPLACE (STUDY QUESTION 2) 39.
Organizations in the new workplace are challenging settings with great opportunities and possibilities, but organizations need not be concerned with making real and positive contributions to society. F GT Fa