Warranty Coverage & Terms
All Quooker systems are supplied with a Quooker Warranty, provided by Quooker International B.V. in the Netherlands and executed by the local Quooker subsidiary/entity appointed by Quooker as the warranty debtor. These can be found at quooker.com/support.
This warranty ensures that all the systems and accessories as provided in their original packaging will be restored to its original working condition at no cost to you. The Quooker Warranty is an addition to rights provided by the laws that vary by country, state or province, including the ones that you have based on consumer law and non-conformity. For a full understanding of your rights, you should consult the laws of your country, state or province.
The length of the warranty is:
Taps 24 months
Reservoirs 24 months
CUBE 24 months
Other 24 months
The warranty starts on the day of installation. If the period between purchase and installation is over 3 months, your purchase date will be considered the start date. Quooker might ask for proof-of-purchase or proof-of-installation.
Warranty services can only be provided by Quooker Service or by Quooker Authorized Service Partner. If you install your machine abroad the warranty may be invalidated. However, we will do our best to help you. Please contact us if you are unsure about installing or relocating a system to another country. You can find the most recent list of countries where Quooker products are supported via quooker.com/ support.
What’s Included
Quooker systems are engineered according to the highest standards of quality and design. If they are used as intended and break down in the warranty period, we will take our responsibility and repair or replace them at no cost to you.
This includes:
• Repair or replacement of defective parts.
• Call-out charges, labour costs, transport costs.
• Support via Quooker or a Quooker authorized service partner.
• 12 months warranty on replaced or repaired parts only.
What’s Not Included
There are situations in which the Quooker Warranty can’t cover the repair or replacement. This can be due to defects caused by improper installation, maintenance or usage. Some external factors can also have a negative impact on the product, causing a repair or replacement to fall outside of the Quooker Warranty.
Exclusions from Quooker Warranty are:
• Consumable parts like CO2 cylinders, replacement cartridges, etc.
• Cosmetic damage, including scratches, dents and broken parts unless caused by material or manufacturing defects.
• Improper installation, maintenance, repair or cleaning not in accordance with our instructions and local regulations, including work carried out by unauthorized persons and/or use of non-Quooker parts and accessories.
• External factors resulting in defects like transport damage, extreme limescale, contamination, water pressure, water quality, electrical power surges.
• Damage caused by systems installed before the Quooker system like water softeners, filters, or treatment devices that are not well maintained or create fluctuations in water quality and pressure.
• Products used in a non-domestic or commercial environment.
In most of these situations, we can still repair or replace your product and will inform you of the repair costs. Each case is assessed individually.
Warranty Process
It is recommended to register your product as soon as possible after purchase via quooker.com/support to ensure a smooth warranty claim process. Some product issues can be resolved using our self-service tool that is available at quooker.com/support.
To submit a warranty claim:
• Contact Quooker or your point of sales as soon as a defect is noticed.
• Provide valid proof of purchase showing installation or purchase date.
• Have your serial numbers from the tap and systems at hand. The location of the serial numbers can be found on quooker.com/support or in your Quooker Account after registration.
• Quooker Service will resolve the issue during contact, send required parts/products, or schedule a visit from a Quooker Service technician or Authorized Service Partner
• Quooker will use genuine Quooker parts that have been tested and passed Quooker functional requirements.
You will be informed if the issue is not covered under warranty. In most cases this can be determined during initial contact or during the technician’s visit. You will then be offered a paid service to restore your system. Current service costs can be found at quooker.com/support or by contacting us.
Additional Notes
• Quooker products are built to the highest standards of quality and are made with materials that are suitable for use in drinking water applications.
• Replaced parts and products during service become the property of Quooker or the Quooker authorized service partner.
• For optimal performance and to prevent limescale-related issues, we recommend using Quooker Scale Control in areas with hard water. For more information on this please consult quooker.com/support.
• Lack-of regular maintenance or the usage of cleaning agents may cause defects over time. For more information on this please consult quooker.com/support.
• Installing water filters or treatment systems from other suppliers before your Quooker may negatively affect your system and invalidate the warranty. For more information on this please consult quooker.com/support.
• Water parameters (such as pH levels, hardness – calcium and magnesium – and certain cleaning chemicals) may affect Quooker systems and increase risks of corrosion, leakage or component failure. For more information please consult quooker.com/support.
• No Quooker partner, dealer or employee is authorized to modify, extend or add to this warranty.
• Due to product innovation, Quooker cannot always guarantee that an exchanged product will be of the exact same type/revision. There may be differences in use, size, or colour variations.
Privacy
When providing services, Quooker collects and processes personal data. You can find more information about the handling of your personal data in our privacy statement at quooker.com/privacy.
For more information on our Quooker Warranty you can reach out to us via quooker.com/support.
Addendum Warranty Obligor for Region or Country of Purchase
Region / Country of purchase
Europe
Austria
Belgium / Luxembourg
Denmark
France / Monaco
Germany
Iceland
Ireland
Italy / Vatican / San Marino
Netherlands
Norway
Poland
Portugal
Spain / Andorra
Sweden
Switzerland / Liechtenstein
United Kingdom
Middle East / Africa / India
United Arabic Emirates
Israel
Quooker department Address
Quooker Österreich GmbH Keutschacher Straße 138 9073 Klagenfurt-Viktring
Quooker Belgium B.V Zoerselbaan 125 2390 Westmalle
Quooker Skandinavien A/S Brandstrupvej 4 2610 Rødovre
Quooker France 229 Rue Saint-Honoré 75001 Paris
Quooker Deutschland GmbH Myllendonker Str. 1 41352 Korschenbroich
Quooker Skandinavien A/S Brandstrupvej 4 2610 Rødovre
Quooker Ireland Ltd. Donnybrook House 36-42 Donnybrook Road D04 W7T2 Dublin 4
Quooker Italia SRL
Via Cappuccina 57 20851 Lissone
Quooker Nederland B.V. Staalstraat 1, 2984AJ, Ridderkerk
Quooker Norge A/S Grinidammen 4, 1359 Eiksmarka
Quooker Polska Sp. z o.o. ul. Adama Branickiego 18 lokal U/F1.1 | 02-972 Warszawa
Quooker Portugal Unipessoal LDA
LACS Cascais, Est. Malveira da Serra 920 2750-834 Cascais
Quooker España S.L. Narcís Monturiol 5 08960 Sant Just Desvern Barcelona
Quooker Skandinavien A/S Brandstrupvej 4 2610 Rødovre, Denmark
Quooker Schweiz AG
Quooker UK LTD
Steinackerstrasse 5 8302 Kloten
Beaumont Buildings, Great Ducie Street, Manchester, M3 1PQ
Quooker Emirates for Boiling Water LLC Al Joud Center 15A Street, Showroom 17 Al Quoz Dubai
Quooker Israel 2 Rotem Hamidbar St. 3079531 Southern Business Park Caesarea (Gomeh Hall)
Asia Pacific
Hong Kong
Quooker Hong Kong Ltd
2107-08 Landmark South, 39 Yip Kan Street Wong Chuk Hang Hong Kong SAR China