Written Communication for Business Exam Preparation Guide
Course Introduction
Written Communication for Business focuses on developing the skills necessary to produce clear, concise, and effective written documents in a professional context. The course covers various forms of business communication, including emails, reports, proposals, memos, and executive summaries. Students learn to tailor their writing style to different audiences and purposes, apply proper grammar and formatting, and utilize persuasive techniques to communicate ideas effectively. Emphasis is placed on professionalism, tone, organization, and the ability to convey complex information clearly, preparing students for real-world business correspondence and documentation.
Recommended Textbook
Business Communication Process and Product 7th Edition by Mary Ellen Guffey Dana Loewy
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16 Chapters
1840 Verified Questions
1840 Flashcards
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Chapter 1: Effective and Ethical Communication at Work
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Sample Questions
Q1) One disadvantage of written communication is that it can be dangerous.
A)True
B)False
Answer: True
Q2) The medium over which a message is physically transmitted, such as e-mail, cell phone, or spoken word, is called the ____________________.
Answer: channel
Q3) ____________________ refers to the conventional standards of right and wrong that prescribe what people should do.
Answer: Ethics
Q4) Laura frequently uses her work computer to check personal e-mail; however, she feels what she is doing is acceptable because her colleagues use their computers much more than she does for personal activities.Laura has fallen into the self-deception ethical trap.
A)True
B)False
Answer: False
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3
Chapter 2: Professionalism: Team, Meeting, Listening, Nonverbal,
and Etiquette Skills
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Sample Questions
Q1) ____________________ communication includes all unwritten and unspoken messages, both internal and unintentional.Examples include eye contact, facial expressions, body movements, space, time, distance, and appearance.
Answer: Nonverbal
Q2) Some teams never reach the final stage of team development of performing.
A)True
B)False
Answer: True
Q3) Conflict is a normal part of every workplace and every team.
A)True
B)False
Answer: True
Q4) Several factors may cause poor listening habits.Which of the following is not one of these factors?
A) Lack of training
B) Large number of competing sounds and stimuli in our lives
C) Physical hearing disability
D) Ability to process speech faster than others can speak
Answer: C
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Chapter 3: Intercultural Communication
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Sample Questions
Q1) When communicating with someone from another culture, learning the words for please, yes, and thank you in that person's language is better than relying on gestures.
A)True
B)False
Answer: True
Q2) A(n)____________________ is a stereotype that has developed into a rigid attitude and that is based on erroneous beliefs or preconceptions.
Answer: prejudice
Q3) Which of the following trade agreements created the largest and richest free-trade region on earth?
A) General Agreement on Tariffs and Trade (GATT)
B) World Trade Organization (WTO)
C) European Free Trade Association (EFTA)
D) North American Free Trade Agreement (NAFTA)
Answer: D
Q4) The North American Free ____________________ Agreement has expanded trade among Canada, the United States, and Mexico.
Answer: Trade
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Chapter 4: Planning Business Messages
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Sample Questions
Q1) Which of the following is an example of a message with a secondary purpose?
A) An e-mail message inviting employees to attend a seminar about benefit options
B) A proposal listing important reasons to implement a telecommuting program for employees
C) A sales letter containing a bulleted list of key product features
D) A company's letterhead stationery that is printed on quality paper and includes a carefully designed logo representing the company
Q2) Deciding whether the receiver of your business message will be neutral, positive, or negative will help you to effectively organize the message.
A)True
B)False
Q3) You can enhance the quality of your business writing by making it lengthy and by adding complex vocabulary words.
A)True
B)False
Q4) During the analyzing part of the prewriting phase, you must first determine the ____________________ of your message.
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6
Chapter 5: Organizing and Writing Business Messages
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Sample Questions
Q1) Monica wants to make sure that her sentences are easily understood.How long should she make them?
A) An average of 20 words
B) At least 30 words
C) No more than 8 words
D) An average of 28 words
Q2) Terry is working on a business proposal for a prospective client.What is the primary question Terry should ask as he gathers information for his project?
A) How much money does the client have?
B) What does the client need to know about this topic?
C) Does the client have a good reputation in the community?
D) How can I make myself look good in the eyes of my client?
Q3) Doing Web research is an example of an informal research method. A)True
B)False
Q4) In the ____________________ organizational pattern, the main idea comes first, followed by details, explanation, or evidence.
Q5) A complete ____________________ has a subject and a verb and makes sense.
Q6) When the contract is approved is an example of a(n)____________________ clause.
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Chapter 6: Revising Business Messages
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Sample Questions
Q1) Business messages should be ____________________.This means that they make their point in the fewest possible words.
Q2) The third phase of the 3-x-3 writing process includes revising, proofreading, and ____________________.
Q3) Which of the following sentences does not contain a verb that has been converted into a noun?
A) The task force made a recommendation to start a recycling program.
B) Our supervisor made a decision to eliminate overtime.
C) The jury concluded that the defendant was guilty.
D) The accountant will perform an analysis of the quarter's financial statements.
Q4) A useful technique for proofreading important documents that must be perfect is to read the message aloud.
A)True
B)False
Q5) Concise messages are easier to read and comprehend than wordy messages. A)True
B)False
Q6) A shorter form for make a discovery of is to ____________________.
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Chapter 7: Electronic Messages and Digital Media
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Sample Questions
Q1) Even privacy settings on social networking sites do not guarantee complete protection.
A)True
B)False
Q2) Desktop computers remain hugely popular in today's workplace.
A)True
B)False
Q3) Very few U.S.businesses use social media for recruiting because it is unreliable.
A)True
B)False
Q4) Social ____________________ helps users search, organize, manage, and store bookmarks on the Web with the help of metadata, that is, information tags or keywords.
Q5) TO, FROM, DATE, and SUBJECT are examples of ____________________ words that appear at the top of e-mail messages.
Q6) Some e-mail users include a(n)____________________ block that includes the sender's full contact information the closing of an e-mail message.
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Page 9
Chapter 8: Positive Messages
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Sample Questions
Q1) Block style, in which the parts of a letter are set flush left at the page, is a popular business letter format.
A)True
B)False
Q2) A phone call is usually taken more seriously than a written claim letter because the phone call represents personal communication.
A)True
B)False
Q3) ____________________ letters are written by customers to identify or correct a problem with products or services they have purchased.
Q4) Instruction messages are used to
A) establish rules of conduct to be followed within an organization. B) explain clearly how to complete a task.
C) entertain customers by being witty and clever.
D) All of these choices.
Q5) Adjustment messages that grant customers' claims should be written using the ____________________ organizational pattern.
Q6) ____________________ messages describe how to complete a task.
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Chapter 9: Negative Messages
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Sample Questions
Q1) When delivering bad news in other countries, communicators must remember that in many high-context cultures, saving ____________________ is important.
Q2) Which of the following is not one of the goals in communicating negative news?
A) To make the receiver understand the negative news
B) To show your desire to continue pleasant relations with the receiver
C) To hide the real reason for the negative news
D) To maintain a professional and positive image of you and your corporation
Q3) The purpose of a buffer statement in a negative message is to
A) ensure that the company is able to avoid legal liability.
B) reduce the reader's shock or pain related to the bad news.
C) inform the reader of the reasons for the bad news.
D) explain company policy regarding the bad-news message.
Q4) Most companies try to resolve problems and control damage by first writing to the individual involved.
A)True
B)False
Q5) ____________________ is the ability to understand and enter into the feelings of another.
Q6) When abusive language is written, it is called ____________________.
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Chapter 10: Persuasive and Sales Messages
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Sample Questions
Q1) An effective press release focuses on benefits to the audience of the target media and is written in the style of the targeted publication or newscast.
A)True
B)False
Q2) The direct pattern is best when a past claim has been refused or ignored or if you anticipate reluctance to your claim.
A)True
B)False
Q3) Which of the following statements would be the best closing for a persuasive claim or complaint letter?
A) If my claim is not granted, I will contact the Better Business Bureau immediately.
B) Please credit my account for $256 by August 31, which is when my next billing cycle begins.
C) My attorney is eagerly waiting to see whether my claim is granted.
D) Please get back to me at your earliest convenience.
Q4) ____________________ appeals related to reason and intellect are often translated into making money and increasing efficiency.
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12
Chapter 11: Report and Research Basics
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Sample Questions
Q1) Which of the following constructions uses the best writing style for a formal report?
A) After checking several references, the company decided to hire the consulting firm of Anderson, Williams, and Pardee.
B) After considerable research, we have decided to order the Aptura computer from ISB for our office staff.
C) My research shows companies are recognizing the benefits of telecommuting.
D) Our findings support implementing the new tracking system at once.
Q2) An expanded statement of purpose for a study includes three additional factors.What are they?
A) Scope, significance, and limitations
B) Scope, conclusions, and recommendations
C) Work plan, significance, and limitations
D) Findings, conclusions, and recommendations
Q3) Reports that present data without analysis or recommendations are classified as ____________________ reports.
Q4) ____________________ charts show the chain of command, from the boss down to the line managers and employees.
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Chapter 12: Informal Business Reports
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Sample Questions
Q1) Orhan has been assigned the task of researching and recommending alarm systems for a new branch office.Some features are more important than others, and Orhan wants to be able to assign relative weights to each feature to make sure that he makes the best decision.He should use a(n)
A) organization chart.
B) pie chart.
C) flowchart.
D) decision matrix.
Q2) A good introductory paragraph for a business report should A) preview the main points and the order in which they will be developed.
B) tell the purpose of the report.
C) describe the significance of the report topic.
D) All of these choices.
Q3) Much of the information that allows decision makers to run their organizations effectively comes to them in the form of
A) Web searches.
B) reports.
C) Wikipedia entries.
D) employees' comments during meetings.
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Page 14
Chapter 13: Proposals, Business Plans, and Formal Business Reports
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Sample Questions
Q1) A(n)____________________ proposal is one written in response to a company's request for proposals (RFPs)to bid on projects.
Q2) If you include a schedule of activities or timetable in your proposal, place it in the proposal section.
A)True
B)False
Q3) Formal proposals must always be in submitted as printed documents.
A)True
B)False
Q4) An effective opening for an informal proposal might be We are pleased to submit this proposal describing how our ethics training program can help your employees make the best decisions when faced with ethical dilemmas on the job.
A)True B)False
Q5) The same information may be included in the letter of transmittal, executive summary, and introduction of a formal business report.
A)True
B)False
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Chapter 14: Business Presentations
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Sample Questions
Q1) To adapt his presentation on securities fraud to his audience, Devon needs to define any financial terms that the audience may not know.
A)True
B)False
Q2) Select the most accurate statement about the question-and-answer period after an oral presentation.
A) Set a time limit for questions and answers.
B) Don't announce the question-and-answer period until the end of your presentation.
C) Don't repeat each question when it is asked because doing so wastes valuable time.
D) When answering the audience's questions, be sure to defend your position.
Q3) Multimedia slides, transparencies, handouts, and videos are all examples of ____________________ aids.
Q4) Good organization and intentional ____________________ are the two most powerful keys to audience comprehension and retention during an oral presentation.
Q5) By bringing ____________________ into the open and encouraging confrontation, a team can prevent personal resentment and group dysfunction.
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Page 16
Chapter 15: The Job Search, Resumes, and Cover Letters
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Sample Questions
Q1) Which of the following is the best career objective for a résumé?
A) Seeking an entry-level position with the opportunity for advancement
B) A challenging position with a large company
C) Work as a team player for a company that values independent thinking
D) A human resources position assisting your company with employee recruitment, selection, background checks, and in-house training
Q2) To make your résumé look more professional, include your work e-mail address in the main heading.
A)True
B)False
Q3) Select the statement that best describes the career objective portion of a résumé.
A) Your career objective should focus on your professional needs.
B) A well-written career objective will add value only to functional résumés.
C) A career objective should be concise and should not include complete sentences or the pronoun I.
D) Use phrases such as entry-level to show that you're honest and humble.
Q4) The ____________________ letter introduces the résumé and highlights your strengths by focusing on reader benefits.
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Chapter 16: Interviewing and Following Up
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Sample Questions
Q1) A colleague has already agreed to be one of your references.What should you do after a job interview?
A) Nothing. Your colleague will let you know if he or she is contacted.
B) Send your colleague a check to compensate him or her for the time it will take to serve as your reference.
C) Write an e-mail message to your colleague to tell him or her about the position and company and to review what you would like him or her to stress to the prospective employer.
D) Ask your colleague to call the employer immediately so that your reference comes in before anyone else's.
Q2) What is the most effective way to handle an illegal or inappropriate question during an interview?
A) Refuse to answer the question because it is your legal right to do so.
B) If you find the question harmless and if you want the job, go ahead and answer it.
C) Inform the interviewer that the question is illegal and threaten a lawsuit.
D) Storm out of the room in anger; after all, you wouldn't want to work for a company with such low ethics.
Q3) Are you married? is an example of a(n)____________________ (or illegal)question.
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