Written and Oral Communication for Business Exam Review
Course Introduction
This course is designed to enhance students' proficiency in both written and oral communication within a business context. It covers essential concepts and techniques for effective business correspondence, report writing, and electronic communication, emphasizing clarity, conciseness, and professionalism. Students will also develop interpersonal communication and presentation skills critical for workplace success, including listening, non-verbal communication, and adapting messages for diverse audiences. Through practical exercises and real-world scenarios, learners will build confidence and competence in conveying ideas, negotiating, and collaborating in a corporate environment.
Recommended Textbook
Business Communication In Person In Print Online 8th Edition by Amy Newman
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12 Chapters
1623 Verified Questions
1623 Flashcards
Source URL: https://quizplus.com/study-set/1930
Page 2
Chapter 1: Understanding Business Communication
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119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/38464
Sample Questions
Q1) Which one of the following is a true statement about a personal code of ethics?
A) They parallel or mirror the legal rules of society.
B) They are typically formed in childhood.
C) They are universal and apply across all cultures.
D) They represent our beliefs about whether an action will benefit us or others.
E) They are primarily defined by the organizations we work for.
Answer: B
Q2) Audiences may become skeptical if euphemisms are used frequently to avoid giving bad news.
A)True
B)False
Answer: True
Q3) The organization's formal communication network consists of upward,downward,lateral,and cross-cultural communication.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Intercultural and Team Communication
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122 Verified Questions
122 Flashcards
Source URL: https://quizplus.com/quiz/38465
Sample Questions
Q1) What are the major divisions of cultural diversity within the United States?
Answer: a.The United States is made up of many different ethnicities.The minority population is increasing dramatically and will continue to do so.People need to be aware of and sensitive to other ethnic groups.
b.The ways in which men and women communicate differ.Women tend to be more complimentary and sensitive to others' needs than men are.Learning the typical patterns of gender communication helps a person understand and communicate better with both genders.
c.People with disabilities are a vital part of the work force.Competent communicators recognize different disabilities and adapt accordingly.Additional sources of cultural diversity might include regional differences,class differences,or generational differences.
Q2) In cultures where context sensitivity is high,businesspeople
A) attach importance to the trappings of ceremony.
B) prefer predictable and certain consequences.
C) assume a long-term context in discussions.
D) stress the surrounding circumstances in communication.
E) perceive cultural differences in the context of time.
Answer: D
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Chapter 3: Interpersonal Communication Skills
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121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/38466
Sample Questions
Q1) In some cultures,maintaining eye contact is not important and may even be considered impolite.
A)True
B)False
Answer: True
Q2) Poor listening is due,in part,to the difference between the speed at which the sender speaks and the speed at which the receiver's brain processes data.
A)True
B)False
Answer: True
Q3) Unless an attendee suggests a new topic at the start,only information listed on the agenda should be discussed at a meeting.
A)True
B)False
Answer: False
Q4) Avoid taking calls during business meetings.
A)True
B)False Answer: True
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Chapter 4: The Writing Process
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) An email signature line should include all of the following except
A) your title.
B) information about how you can be reached.
C) your company.
D) your name.
E) your favorite sports team.
Q2) Which of the following is not true about determining content?
A) Do not start writing until you have planned what you want to say.
B) Include enough information so that you do not lose your reader.
C) Avoid using irrelevant material that obscures important data.
D) Use brainstorming or mind mapping to assist you.
E) Begin evaluating ideas as they occur to you.
Q3) Which of the following is not something you do when proofreading for format errors?
A) Look for errors in grammar, spelling, and word usage.
B) Read the document again after making a change.
C) Check that the document looks attractive on the page.
D) Visually inspect the document for appropriate format.
E) Be sure that all document parts are in the proper position.
Q4) What should you look for when you are revising a message for content?
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Chapter 5: Revising Your Writing
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212 Verified Questions
212 Flashcards
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Sample Questions
Q1) Using positive expressions helps you build goodwill among audience members.
A)True
B)False
Q2) Which of these statements about sentence variety is not true?
A) Using too many simple sentences makes writing seem choppy.
B) Mixing negative and positive sentences maintains reader interest.
C) Readers may have difficulty reading a message with too many long sentences.
D) If you use different sentence patterns and lengths, your messages will be more interesting.
E) A message that contains one long sentence after another can bore readers.
Q3) When all your sentences work together to develop a single idea,the result is A) the "you" attitude.
B) paragraph unity.
C) coherence.
D) parallelism.
E) reader benefits.
Q4) Describe the levels of emphasis conveyed by (a)a simple sentence,(b)a compound sentence,and (c)a complex sentence.
Q5) Write a compound sentence from this sentence: "Halvor analyzed the data that Victoria gathered."
Page 7
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Chapter 6: Neutral and Positive Messages
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) When is it appropriate to use instant messaging in the workplace?
Q2) Which of the following should you not do in a goodwill message?
A) Write out of a sense of kindness or friendship.
B) Write promptly so the event is still fresh in the reader's mind.
C) Use a direct organizational plan.
D) Mention a business objective.
E) State your main idea early in the message.
Q3) Describe the guidelines to follow in handling a routine reply.
Q4) A goodwill message
A) should always mention the underlying business purpose.
B) has the same emphasis in all cultures.
C) may be more meaningful as a written note than as a phone call.
D) conveys sympathy, rejection, or appreciation.
E) uses emotional language to show concern.
Q5) When using IM,avoid abbreviations,such as "u" and "r" unless the recipient has used them first.
A)True
B)False
Q6) What are customer expectations with regard to how quickly you respond to customer requests for information and neutral customer feedback?
Page 8
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Chapter 7: Persuasive Messages
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) When the reader will not directly benefit from granting the favor you request,your persuasive message should
A) adopt a less confident tone.
B) use language appealing to the reader's emotions.
C) show how someone other than you will benefit.
D) stress the objective evidence justifying your request.
E) use the first paragraph to tactfully make your request.
Q2) Which of the following does not contribute to creating interest and justifying your position in a persuasive message?
A) objectivity
B) obvious flattery
C) specific details
D) logical appeals
E) representative examples
Q3) Unlike a routine claim letter,a persuasive claim letter
A) mentions how the reader will benefit from doing what the writer asks.
B) uses emotional or exaggerated language for emphasis.
C) states the request immediately.
D) uses clear explanations and an appropriate tone.
Q4) Define the meaning of "Pathos."
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Chapter 8: Bad-News Messages
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104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/38471
Sample Questions
Q1) You should apologize to the customer to show you made a mistake and they are correct in their complaint.
A)True
B)False
Q2) If you want to offer a compromise rather than rejecting a customer's claim outright,you should
A) place the compromise just before the closing or make it a part of the closing.
B) position the counteroffer in the first paragraph.
C) buffer the compromise within the middle paragraph.
D) mention the compromise before giving the bad news.
E) use a complex or compound sentence.
Q3) What are four common errors to avoid when ending a bad-news message? Provide an example of each.
Q4) Keep your language concise,short,objective,and to the point when sending bad news.This helps with accuracy.
A)True
B)False
Q5) Should an apology be included in a bad-news message? Why or why not?
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Chapter 9: Planning the Report and Managing Data
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138 Verified Questions
138 Flashcards
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Sample Questions
Q1) To get valid and reliable data from your audience your language must be A) clear and concise.
B) in English.
C) well-developed.
D) decision-based.
Q2) Which of the following statements about information on the Internet is not accurate?
A) Web-based sources are dynamic and therefore credible.
B) No central group is responsible for checking the accuracy of posted information.
C) Users need to scrutinize Web-based data more carefully than published, peer-reviewed data.
D) Anyone can put nearly any type of information on a website.
E) The quality of information on the Internet can vary widely.
Q3) To avoid confusing readers,pie charts should contain no more than four wedges.
A)True
B)False
Q4) List five published examples of secondary data.
Q5) List the five ways a writer can evaluate source materials.
Q6) What is data analysis? (Address the skill and time required.)
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Chapter 10: Writing the Report
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) What time sequence is appropriate for meeting minutes?
A) Functional
B) Chronological
C) Eastern Daylight Savings
D) Global Time
Q2) Your summary should be at least one page long and possibly longer,depending on your report's complexity and length.
A)True
B)False
Q3) When drafting the introduction to a report,include a discussion of the procedures used to gather and analyze data.
A)True
B)False
Q4) What are the three major forms for documenting the ideas,information,and quotations of other people in a report?
Q5) List three examples of supplementary information.
Q6) Rewrite the following sentence,assuming that 15 out of 500 people were affected: The corporation laid off an enormous number of people at the Texas factory.
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Chapter 11: Oral Presentation
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) How can a presenter establish credibility with the audience?
Q2) Printed handouts are useful for all of the following reasons except A) they can effectively communicate complex information such as statistical tables. B) they can include miniature versions of all the slides shown during a presentation.
C) they serve as a permanent record of the key points discussed during the presentation.
D) they reduce the need for audience members to take detailed notes during the presentation.
E) they help the audience follow along during the presentation.
Q3) The purpose of your oral presentation may be to inform,to persuade,to recommend,or to motivate.
A)True
B)False
Q4) It is okay to tell a "dumb blonde" joke if your presentation topic supports it.
A)True
B)False
Q5) List several different types of presentation software.
Q6) List six suggestions for opening a presentation.
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Chapter 12: Employment Communication
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183 Verified Questions
183 Flashcards
Source URL: https://quizplus.com/quiz/38475
Sample Questions
Q1) What are some guidelines to follow when designing and formatting a résumé?
Q2) If you have little or no work experience,your résumé should
A) use the chronological organizational pattern, putting job history first.
B) show how skills you developed through volunteering or civic groups are transferable to the job.
C) omit any volunteer work because you were not paid for these activities.
D) subordinate statements of minor accomplishments that are directly related to the job.
Q3) Define business casual.
Q4) It helps to video tape yourself answering questions during a "mock" interview.
A)True
B)False
Q5) Which of the following salutations should you use in a job-application letter when you cannot determine the name of the person who will interview you?
A) Dear Sir
B) Dear Human Resources Manager
C) To Whom It May Concern
D) Madam or Sir
Q6) What organizational plan should you use when writing a solicited cover letter?
Page 14
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