Workplace Readiness
Final Exam Questions
Course Introduction
Workplace Readiness is designed to equip students with essential skills and knowledge to successfully transition into professional environments. The course covers key topics such as effective communication, teamwork, problem-solving, and time management, while also addressing workplace etiquette and ethical behavior. Through practical activities and collaborative projects, students learn to navigate organizational culture, adapt to change, and demonstrate professionalism. Emphasis is placed on resume building, interview techniques, and career planning to ensure students are well-prepared to meet employer expectations and thrive in a dynamic job market.
Recommended Textbook
Professionalism Skills for Workplace Success 3rd Edition by Lydia E. Anderson
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16 Chapters
1680 Verified Questions
1680 Flashcards
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Page 2
Chapter 1: Your Attitude and Personality
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) A ________ is giving up something to do something else.
Answer: Trade-off
Q2) Reevaluate your goals at least once a year.
A)True
B)False
Answer: True
Q3) When setting your goals, knowing the resources and constraints will help you maintain a realistic control of your goal.
A)True
B)False
Answer: True
Q4) There is a test that will help identify interests, abilities, and personality traits to help determine what career will suit you.
A)True
B)False
Answer: True
Q5) ________ are rewards that come from external sources. Answer: Extrinsic rewards
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Chapter 2: Goal Setting and Life Management
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95 Verified Questions
95 Flashcards
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Sample Questions
Q1) The best way to stay out of the debt hole is to:
A) Never get a credit card
B) Get a credit card, but never use it
C) Get a credit card, and use it when needed
D) Get a credit card, but carefully manage its use and repayment
Answer: D
Q2) To prevent identity theft:
A) Provide personal information over the Internet
B) Dispose of junk mail properly
C) Sign up for credit card and marketing lists
D) All of the above
Answer: B
Q3) Money coming in is called:
A) Gross amount
B) Expense
C) Income
D) All of the above
E) None of the above
Answer: C
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Chapter 3: Personal Financial Management
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82 Flashcards
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Sample Questions
Q1) Keeping the following work tool on hand, keeps you more organized:
A) Stapler
B) Pens
C) Notepad
D) All of the above
E) None of the above.
Answer: D
Q2) ________ is how you manage time.
Answer: Time management
Q3) Ways to relieve stress include:
A) Ignoring the stressor and moving on with your work
B) Finding extra work to keep you busy and taking aspirin
C) Finding an outlet for releasing tension, and learning to relax
D) All of the above
E) None of the above
Answer: C
Q4) ________ is a productive stress that gives you the strength to accomplish a task.
Answer: Positive stress
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Chapter 4: Time and Stress Managementorganizational Skills
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) When utilizing a speakerphone at work:
A) It is acceptable to make small noises that may or may not be heard by those on the other end of the communication line
B) It is not necessary to introduce other participants who are in the room with you
C) Only use it when you are alone
D) None of the above
Q2) When choosing clothing for work, opt for:
A) Fashion trends
B) Properly fitting clothing
C) Suggestive clothing
D) All of the above
E) None of the above
Q3) One of the biggest wardrobe blunders that a person can make is to wear clothes that are not clean and/or pressed.
A)True
B)False
Q4) Always dress in current trends when dressing professionally.
A)True
B)False
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Chapter 5: Ethics, Politics, and Diversity
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170 Verified Questions
170 Flashcards
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Sample Questions
Q1) You are born with legitimate power.
A)True
B)False
Q2) Reciprocity is:
A) Creating debts and obligations for doing something
B) Keeping a mental scorecard of who "owes" you a favor at work
C) Both A and B
D) None of the above
Q3) Labeling is based on past actions of a person or group.
A)True
B)False
Q4) ________ refers to different behavior patterns among various groups.
A) Culture
B) Education
C) Race
D) All of the above
E) None of the above
Q5) Perception can affect how you feel about your boss.
A)True
B)False
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Chapter 6: Etiquettedress
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Sample Questions
Q1) The two common types of bosses include:
A) Competent and incompetent
B) Incompetent and abusive
C) abusive and good
D) None of the above
Q2) You should not defend coworkers when other employees are talking ill about them.
A)True
B)False
Q3) An executive's body language can indicate if you should talk to him or her at this time or later.
A)True
B)False
Q4) Mature and confident employees:
A) Act differently only around customers
B) Act differently only around the boss
C) Act differently around different employees
D) Display consistent behavior around everyone
Q5) In a shared workspace you may eat any foods you would eat at home.
A)True
B)False
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Chapter 7: Customer Servicequality
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) If a difficult customer becomes abusive:
A) Take the inappropriate behavior personally
B) Expect conflict, but not accept abuse
C) Yell back
D) Ignore company policy and tell him or her to leave
Q2) The quality equation is:
A) Profits provide for quality inputs
B) Quality employees produce loyal customers
C) Quality products result in quality inputs, which result in profits
D) None of the above.
Q3) A customer is one who buys a product.
A)True
B)False
Q4) A company's success and profitability depends on how you treat your customers.
A)True
B)False
Q5) The Finance and Accounting Department is responsible for production and distribution issues.
A)True
B)False
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Chapter 8: Human Resource Management
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94 Flashcards
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Sample Questions
Q1) The employee dress code is:
A) Often necessary for safety issues
B) A legally required policy
C) Both A and B
D) None of the above
Q2) Employee benefits can be direct and indirect.
A)True
B)False
Q3) ________ means employees work 40 or more hours per week.
A) Full-time employment
B) Part-time employment
C) Temporary employment
D) Employment-at-will
Q4) The human resource department assists employees with:
A) Strategic planning issues
B) Accounting problems
C) Day to day job duties
D) Work-related matters
Q5) The ________ is responsible for hiring, training, compensation, benefits, and other employee issues.
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Chapter 9: Communication
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106 Flashcards
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Sample Questions
Q1) A ________ is a powerful tool for building relationships.
A) E-mail message
B) Business letter
C) Professional voice-mail message
D) Handwritten thank-you note
Q2) Formal communication may occur when talking with coworkers in the breakroom.
A)True
B)False
Q3) Effective documentation includes:
A) Where the event could have occurred
B) Details about what someone might have said
C) Noting who said what to whom
D) Keeping all documentation in memo form
Q4) Most formal presentations include three elements:
A) Support content, group content, graphics content
B) Verbal content, visual content, support content
C) Visual content, graphics content, charts content
D) Verbal content, graphics content, charts content
Q5) ________ occurs among individuals without regard to the formal lines of authority.
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Chapter 10: Accountability and Workplace Relationships
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Sample Questions
Q1) A video conference is
A) Interactive communication
B) Using two-way video and audio technology
C) Allowing others from another location see and hear meeting
D) All of the above
Q2) Many employers consider any employee use of social media that reflects poorly on the employer as a violation of its technology-use policy.
A)True
B)False
Q3) Non-business-related messages:
A) Are not appropriate for the workplace
B) Clutter company servers
C) May contain viruses and cookies
D) All of the above
Q4) Basic guidelines for using electronic communication devices in the workplace are:
A) When you are alone, in a private area, and its use is permitted
B) Any time during a meeting
C) Any time at work
D) All of the above
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Chapter 11: Teamwork, Motivation, and Leadership
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Sample Questions
Q1) If you do not agree with your team's objectives:
A) Speak up and persuade the team that your objectives are better
B) Quit the team
C) Remain quiet and continue serving on the team
D) None of the above
Q2) ________ teams are comprised of individuals from the same department.
A) Multifunctional
B) Dysfunctional
C) Functional
D) Cross-functional
Q3) A good leader knows:
A) When to quit
B) Who to trust
C) It all
D) When to follow
Q4) Motivation comes from within you.
A)True
B)False
Q5) Most companies use ________ to accomplish goals.
Q6) Identify the characteristics of effective leadership.
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Chapter 12: Conflict and Negotiation
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112 Flashcards
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Sample Questions
Q1) When dealing with conflict, the first step is to ignore it to see if it will go away.
A)True
B)False
Q2) Each employee has a legal right to a workplace free from:
A) Harassment
B) Inspections
C) Grievances
D) Conflict
Q3) A grievance procedure is when an issue continues to work up the chain of command until it is resolved.
A)True
B)False
Q4) Conflict issues should be kept confidential.
A)True
B)False
Q5) The avoiding management style is used when you want to deal with the conflict.
A)True
B)False
Q6) ________ is unwanted advances of a sexual nature.
Page 14
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Chapter 13: Job Search Skills
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Sample Questions
Q1) Include your network list in your job search portfolio.
A)True
B)False
Q2) Letters of recommendation:
A) Are written testimonies from others regarding your credibility
B) Can come from supervisors, coworkers, or instructors
C) Should be no more than two years old
D) All of the above
Q3) A(n) ________ is a written testimony from another person that states that you are credible.
Q4) It is best to type and application if possible.
A)True
B)False
Q5) Developing a professional network involves telling:
A) Only coworkers that you are looking for a job
B) Only family members that you are looking for a job
C) Others that you are looking for a job
D) All of the above
Q6) A(n) ________ is when a job seeker meets with a business professional to learn about a company.
Page 15
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Chapter 14: Resume Package
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Sample Questions
Q1) A functional résumé layout lists career objective, skills, and education before any work experience.
A)True
B)False
Q2) If you are bilingual:
A) Only list that you are bilingual if it is a job requirement
B) Never inform your employer that you are bilingual
C) List what languages you speak on your résumé
D) Not list that you are bilingual on your résumé
Q3) A résumé is a written summary of your hobbies and accomplishments.
A)True
B)False
Q4) Soft skills are:
A) People skills
B) Not necessary for a résumé
C) Job-specific skills
D) All of the above
Q5) A(n) ________ resume layout should be used if you are starting your career.
Q6) Write a cover letter for a specific job.
Q7) A(n) ________ resume is submitted in ASCII format.
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Chapter 15: Interview Techniques
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109 Flashcards
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Sample Questions
Q1) During the interview, pay attention to the body language of the interviewer.
A)True
B)False
Q2) Interviews are conducted in:
A) In a group with several applicants
B) In a room with several company employees at the same time
C) A private office with one employer
D) All of the above
Q3) Prior to an interview:
A) Identify the closest restroom to your interview location
B) Drive to the interview location
C) Conduct a practice day
D) All of the above
Q4) The ultimate goal of a targeted job search is to:
A) Secure an interview and job offer
B) Identify all open job positions
C) Secure names of contact people within a target company
D) Secure multiple job offers
Q5) Describe in detail several activities that should occur prior to a job interview.
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Chapter 16: Career and Life Changes
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103 Flashcards
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Sample Questions
Q1) Experiencing excessive workplace stress:
A) Should be ignored
B) Is a sign of weakness
C) Is a valid reason to change jobs
D) All of the above
Q2) Why is it important to continue learning new skills?
Q3) Training is usually:
A) Paid for by a professional trainer
B) Free to all participants
C) Provided and paid for by the company
D) Paid for by the employee
Q4) The difference between training and development is that:
A) Training and development mean the same thing
B) Development is learning new skills and training is enhancing existing skills
C) Training is learning new skills and development is enhancing existing skills
D) None of the above
Q5) A work recall is when employees are called back to work after a company's restructuring.
A)True
B)False
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