Workplace Readiness
Chapter Exam Questions
Course Introduction
Workplace Readiness is designed to equip students with the essential skills and knowledge required to successfully transition from academic settings to professional environments. The course covers key topics such as effective communication, teamwork, problem-solving, time management, and professional etiquette. Through interactive activities, real-world scenarios, and self-assessment tools, students develop an understanding of employer expectations, workplace culture, and the importance of adaptability. Additionally, the course addresses resume writing, interview preparation, and networking strategies to help students confidently pursue and secure employment opportunities post-graduation.
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Personal Development for Life and Work 10th Edition by Ann Masters
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Chapter 1: Self-Esteem
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Q1) Others may see qualities in you that you take for granted or overlook.
A)True
B)False
Answer: True
Q2) Information used to evaluate how you are doing.
A)self-image
B)self-image characteristic
C)envy
D)self-esteem
E)feedback
Answer: E
Q3) Those who have low self-esteem may react by
A)feeling that others don't value them.
B)expressing few emotions.
C)avoiding situations that make them uncomfortable.
D)all of these choices.
Answer: D
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Chapter 2: Self-Development
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Q1) All rewards for behavior modification should be
A)monetary.
B)expensive.
C)realistic.
D)a form of recreation.
Answer: C
Q2) An organized series of steps to achieve a specific goal.
A)Employee Assistance Program
B)self-confidence
C)goals
D)action plan
E)SMART goals
F)goal setting
G)reinforcement
H)internship program
I)self-actualization
J)try-out experience
Answer: D
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Page 4
Chapter 3: Attitude
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Q1) Attitude is extremely important because it drives your
A)frustration level.
B)productivity level.
C)morale.
D)behavior.
Answer: D
Q2) Emotion is a state of feeling or a conscious mental negative reaction.
A)True
B)False
Answer: False
Q3) A positive attitude can place you in a position of power.
A)True
B)False
Answer: True
Q4) Attitude is your outlook on life how you respond to people and events.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Image
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Sample Questions
Q1) A nonprofessional trait is
A)controlling of temper.
B)recognizing organizational structure.
C)using vulgar language to get attention and make a point.
D)talking with others about your good qualities.
Q2) Diligence includes
A)working at a slow pace.
B)sending text-messages on office time.
C)working with energy and enthusiasm.
D)enunciating words correctly.
Q3) Belief in your abilities and your worth or value.
A)self-image
B)self-image characteristic
C)envy
D)self-esteem
E)feedback
Q4) Character and work ethic go hand in hand.
A)True
B)False
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Chapter 5: Communication Essentials
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Q1) Nonverbal communication often includes a few words.
A)True
B)False
Q2) Area you put between yourself and others in order to feel comfortable.
A)gender-neutral language
B)tactile communication
C)facts
D)information overload
E)personal space
F)receiver
G)sender
H)message
I)colloquialism
J)selective listening
Q3) Listening is
A)a barrier to communication.
B)a process by which we make sense out of what we hear.
C)the same as hearing.
D)none of these choices.
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Page 7
Chapter 6: Getting Your Message Across
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Q1) Questions can be used to initiate and keep a conversation going.
A)True
B)False
Q2) Question form used to engage the listener.
A)small talk
B)closed questions
C)assertive communication
D)conversation
E)passive communication
F)rhetorical questions
G)aggressive communication
H)open minded
I)probing questions
J)icebreakers
Q3) "How was your day?" Is an example of a (an)
A)rhetorical question.
B)probing question.
C)closed question.
D)open question.
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Page 8
Chapter 7: Communicating With Coworkers and Supervisors
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Q1) People working together cooperatively in order to accomplish the established team goals and objectives.
A)empathy
B)envy
C)teamwork
D)autocratic leader
E)self-pity
F)democratic leader
G)supervisor
H)laissez-faire leader
I)team
J)resentment
Q2) A job description typically identifies
A)the supervisor's leadership style.
B)specific responsibilities and duties.
C)clothes to be worn.
D)all of these choices.
Q3) A tactful person offends others.
A)True
B)False
Page 9
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Chapter 8: Managing Conflict
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Q1) Defining the conflict is the second step in the six-step problem-solving technique.
A)True
B)False
Q2) A difference of opinion that is seldom serious and usually easily resolved.
A)resolution
B)conflict
C)ego
D)adjustment
E)simple conflict
F)brainstorming
G)conflict resolution
H)ego conflict
I)false conflict
J)values and beliefs conflict
Q3) When determining the facts in order to solve a problem,
A)consider value judgments.
B)consider opinions.
C)write down the facts.
D)all of these choices.
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Chapter 9: Meeting Essentials
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Q1) Meeting participants are responsible for
A)being present.
B)being prepared.
C)being participatory.
D)all of these choices.
Q2) One-on-one meetings
A)are held frequently in the workplace.
B)involve many members of the workforce.
C)require the supervisor's permission.
D)none of these choices.
Q3) A staff meeting is
A)usually held at an off-site resort setting.
B)encourages two-way communication.
C)the same as a Board of Directors meeting.
D)all of these choices.
Q4) Staff meetings are held on a regular basis.
A)True
B)False
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11
Chapter 10: Applying Critical Work Skills
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Q1) Attempting to do more than one task at one time.
A)time management
B)multitasking
C)speech
D)virus
E)firewall
F)brainwriting
G)backup
H)stress
I)anger management
J)creativity
Q2) Determining what really matters to you is the first step to maintaining balance in your life.
A)True
B)False
Q3) Balancing life and work can be achieved by
A)working more hours.
B)determining what really matters to you.
C)spending more time at home.
D)all of these choices.
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Chapter 11: Developing Customer Focus
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Q1) Reliability refers to
A)the knowledge level of the salesperson.
B)the ability to supply what was promised in a dependable, efficient, and timely manner.
C)the cost of the product.
D)all of these choices.
Q2) Tangible items
A)include professional services.
B)are sold in dental offices and insurance companies.
C)can be seen and touched.
D)none of these choices.
Q3) Which of the following is a proper telephone technique?
A)answering the phone by the fifth ring.
B)giving the caller the impression that you are in a hurry.
C)speaking clearly and using a pleasant, friendly tone of voice.
D)interrupting the caller.
Q4) Customers expect responsive action in a timely fashion.
A)True
B)False
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Chapter 12: Valuing Diversity
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Q1) Problems that arise among people from different racial and ethnic backgrounds.
A)stereotype
B)diversity
C)ageism
D)diversity training
E)prejudice
F)subtle discrimination
G)affirmative action
H)bias
I)sexual harassment
J)reverse discrimination
K)culture
L)discrimination
M)ethnocentrism
N)stereotyping
O)cultural conflicts
Q2) The following phrase is acceptable, "Call the Latina woman in accounting."
A)True
B)False
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Page 14
Chapter 13: Acting Ethically
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Q1) Few companies and organizations take ethics very seriously.
A)True
B)False
Q2) Letting go of anger and resentment, will free you from the burden of holding a grudge.
A)True
B)False
Q3) Those who are self-righteous feel there are universal truths that apply
A)to all times.
B)to all situations.
C)to all cultures.
D)all of these choices.
Q4) When an employee fails to act with integrity, it impacts A)the employee.
B)other coworkers.
C)everyone in the workplace including the employer.
D)all of these choices.
Q5) Self-righteous people believe they are inferior to those around them. A)True
B)False
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Chapter 14: Developing Leadership and Managing Change
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Q1) Leadership traits are developed by
A)reading books.
B)studying emotional intelligence.
C)introspection and observation.
D)all of these choices.
Q2) Good leaders are not necessarily good listeners.
A)True
B)False
Q3) Self-management and self-discipline build self-confidence, a key quality for leadership.
A)True
B)False
Q4) Good leaders typically do not empower others.
A)True
B)False
Q5) The terms change and innovation are not identical concepts.
A)True
B)False
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Chapter 15: Getting the Job
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Q1) A document used to introduce you to a prospective employer and request an interview.
A)aptitude
B)body language
C)technical skills
D)transferrable skills
E)functional resume
F)networking
G)resume
H)employment application
I)skill
J)cover letter
Q2) If you have been in the workforce, your reference list should include at least one former employer.
A)True
B)False
Q3) Networking is the most productive source of job leads.Focus your efforts on this approach to finding a position.
A)True
B)False
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Chapter 16: Taking Charge of Your Career
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Q1) People in your department or other departments within the company who are served or supported by the work you do.
A)career strategy
B)performance appraisal
C)orientation
D)intellectual property
E)online social network
F)internal customers
G)Form W-2
H)employee handbook
I)Form I-9
J)Form W-4
Q2) Treat suggestions from your supervisor or coworkers as opportunities to learn how to improve.
A)True
B)False
Q3) The job description can help define relationships between individuals and departments.
A)True
B)False
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