Workplace Psychology Exam Preparation Guide
Course Introduction
Workplace Psychology explores the application of psychological principles and research within organizational settings to improve both employee well-being and organizational effectiveness. This course examines topics such as motivation, leadership, group dynamics, communication, decision-making, job satisfaction, stress management, and conflict resolution in the workplace. Students will also study methods for employee selection, training, performance appraisal, and the design of safer, more productive work environments. By integrating theory with real-world examples, the course prepares students to analyze and address psychological issues that influence individual and group behavior at work.
Recommended Textbook
Human Relations Strategies for Success 5th Edition by Lowell Lamberton
Source URL: https://quizplus.com/study-set/3086
Chapter 1: Human Relations: a Background
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/61191
Sample Questions
Q1) What were the major changes brought about in human relations during the 1960s?
Answer: A new emphasis was placed on the rights and needs of the individual person. For the first time, it was popular in this culture to "do your own thing." Perhaps even more importantly, other people were allowed to do their own thing as well. Also new was the revolutionary attitude toward success as having to do with people, rather than just with money. Many of today's middle managers were members of an emerging youth subculture at that time, sometimes referred to as hippies.
Q2) Describe the two major features of Taylor's approach to increasing efficiency. Answer: Taylor's approach contained two major features: (a) Managers should carefully select and train workers for specific tasks.(b) Managers should try to motivate workers to increase productivity. Careful hiring and in-depth training do not seem very earthshaking today, but Taylor was among the first to recognize the importance of both.
Q3) _____ introduced the concepts of Theory X and Theory Y.
Answer: Douglas McGregor
Q4) According to the _____ concept introduced by W. Edwards Deming in the United States, the process which inevitably includes people and relationships, required more focus than the product.
Answer: Total Quality Management
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Self-Concept and Self-Esteem in Human Relations
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/61190
Sample Questions
Q1) The stronger or higher a person's self-esteem is, the weaker the effect other people's negative statements will have on his or her behavior.
A)True
B)False
Answer: True
Q2) Self-efficacy is the:
A)use of a single strength to make up for a real or perceived weakness.
B)individual's vision of his or her future self.
C)way an individual conceives or sees himself or herself.
D)confidence an individual has in his or her ability to deal with problems.
Answer: D
Q3) People sometimes find it difficult to be around those who really don't "need" anyone to like them because:
A)they derive their purpose from displeasing others.
B)they typically receive unconditional positive regard.
C)they have an internal locus of control.
D)they expect others to share their need for acceptance.
Answer: D
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Self-Awareness and Self-Disclosure
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/61189
Sample Questions
Q1) Promotion of personal growth is one of the positive by-products of self-disclosure.
A)True
B)False
Answer: True
Q2) Describe the reasons for avoiding disclosure that stems from childhood experiences.
Answer: Many people learn very early to shut away large parts of themselves in the hidden pane. Sometimes, people are shamed or punished during childhood for showing pride, anger, or some other emotion, or they may have been taught to hide strong emotions from others. If a young child's emotions or opinions are silenced, those emotions can remain hidden for the rest of that person's life.
Q3) What legitimate reasons do people use to justify withholding the truth?
Answer: People often justify withholding the truth for legitimate reasons such as the need to get along with others and have others like them, or they avoid telling the truth to protect other people's feelings.
Q4) In the context of the Johari Window, if you are shy or secretive, your _____ pane might be quite large.
Answer: hidden
To view all questions and flashcards with answers, click on the resource link above.
Chapter 4: Attitudes and Values in Human Relations
Available Study Resources on Quizplus for this Chatper
112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/61188
Sample Questions
Q1) People sometimes find themselves wanting two different outcomes that contradict each other. This type of conflict is known as ____.
Q2) Why is hopelessness the most dangerous kind of pessimism?
Q3) Which of the following is a difference between terminal values and instrumental values?
A)Instrumental values are likely to maintain high priority throughout your life, whereas terminal values are short-term goals with little significance.
B)Instrumental values are end-point ideal values, whereas terminal values are everyday action-directed values.
C)Terminal values are goals that you want to accomplish during your life time, whereas instrumental values are related to long-term goals that you want to accomplish.
D)Terminal values help you reach your goals, whereas instrumental values are those goals you want to reach through the terminal values.
Q4) Self-esteem is the worth or importance you attach to different factors in your life.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Motivation: Increasing Productivity
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/61187
Sample Questions
Q1) In the hierarchy of needs theory, people are more interested in the _____ or _____ factors that make someone perform well.
Q2) Which of the following is a need described by the manifest needs theory of motivation?
A)Instrumentality
B)Affiliation
C)Expectancy
D)Existence
Q3) Impressive titles, performance ratings, promotions are examples of _____ rewards.
Q4) For managers, Maslow's main lesson on motivation is to notice the needs level of employees.
A)True
B)False
Q5) Morale is defined as the:
A)overall mood of an individual, based on attitudes and satisfaction.
B)desire to act upon a psychological need.
C)the willingness to make an effort toward accomplishment.
D)force of need or desire to act.
Q6) What was Skinner's belief about behavior modification?
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Communication and Human Relations
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/61186
Sample Questions
Q1) A listener is overwhelmed with incoming data and has to decide which data will be processed and remembered. This situation is an example of:
A)procrastination.
B)self-efficacy.
C)cognitive dissonance.
D)information overload.
Q2) In the case of selective listening:
A)a listener deliberately chooses what he or she wants to hear.
B)a listener deliberately tunes out distractions.
C)a listener's subconscious mind decides which part of a conversation to register.
D)a listener's subconscious mind tunes out distractions.
Q3) How is grapevine important to organizations?
Q4) In communication, a(n) _____ is a point of reference, a place from which to begin.
Q5) In the context of gestures, define displays.
Q6) Some red flag words can have implied meanings beyond their literal meaning.
A)True
B)False
Q7) An average human being can listen and comprehend up to _____ words per minute.
Page 8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: People, Groups, and Teams
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/61185
Sample Questions
Q1) A grapevine network in an organization typically consists of formal groups.
A)True
B)False
Q2) Which of the following steps is likely to help build an effective team?
A)Encouraging the team members to practice groupthink
B)Building the trust of the team members
C)Promoting ethnocentrism among the team members
D)Rewarding efforts of boss massaging by over those of team members
Q3) One reason members of groups conform is to avoid pressure or rejection by the rest of the group.
A)True
B)False
Q4) Consistency in a workplace is the main tool for employees' confidence in management, and management's confidence in employees.
A)True
B)False
Q5) In informal groups, members may come and go.
A)True
B)False
Q6) A(n) _____ group is governed by the official structure of the organization.
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Achieving Emotional Control
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/61184
Sample Questions
Q1) A person with healthy self-awareness can make safe decisions that might seem "intuitive" to others because such a person:
A)focuses on others' weaknesses rather than being preoccupied with their own weaknesses.
B)can understand the reactions of other people toward him or her.
C)is honest and does not hide his or her frustration during difficult times.
D)scores very high on standardized intelligence tests.
Q2) Which of the following can be seen as a large game in an organization that contains many combinations of games?
A)Office politics
B)Egocentrism
C)Grapevine
D)Rumor mill
Q3) Emotional intelligence is a competence people are born with and it remains unchanged during their lifetime.
A)True
B)False
Q4) Describe games in terms of their intensity.
Q5) What are the four basic categories of scripts?
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Individual and Organizational Change
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/61183
Sample Questions
Q1) _____ is the last stage of the Lewin change model.
Q2) According to Lewin's change model, for any change to occur in an organization, first the:
A)employees need to be guided to the necessary attitudes and behaviors required for a change.
B)individuals working for the company must be convinced that a change is essential.
C)the organizational climate must be adjusted.
D)systems of the organization need to be changed.
Q3) Which of the following is the most important criticism against Lewin's change model?
A)It does not consider the changes that take place at the structural level.
B)Refreezing is not a realistic concept in today's business world.
C)Unfreezing the status quo would simply hinder the progress.
D)It is ineffective as it does not consider the cultural diversity of today's workplace.
Q4) The _____ approach to coping with organizational change primarily involves employees' participation and feedback in operational and change decisions, and encourages active communication among top managers and workers.
To view all questions and flashcards with answers, click on the resource link above.
11
Chapter 10: Creativity and Human Relations
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/61182
Sample Questions
Q1) According to Csikszentmihalyi, what is the difference between creativity with a big "C" and creativity with a small "c?"
Q2) _____ are rules or beliefs that keep people from being as creative as they otherwise could be.
A)Intuitions
B)Mental locks
C)Self-images
D)Perceptions
Q3) People settle for the one right answer out of a tendency to grab the first idea that comes to mind.
A)True
B)False
Q4) According to Csikszentmihalyi, which of the following is a component of the "flow experience" when performing a task?
A)The activity is challenging enough to defeat the person involved.
B)The person's attention is completely absorbed by the activity.
C)The person is conscious of time and has a sense of self-awareness.
D)The activity has a broad scope with no clear goals.
Q5) List five characteristics of creative people.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Conflict Management
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/61181
Sample Questions
Q1) Which of the following statements best describes a conflict manager who is a competitor?
A)He or she is someone who would rather not be around conflict at all and values neutrality highly.
B)He or she is someone who brings both sides together for a discussion and is most likely to bring about a win-win solution.
C)He or she is someone who is most likely to try a win-lose approach to conflict resolution.
D)He or she is someone who wants to avoid conflict by engaging in positive thinking.
Q2) What is an inner conflict?
Q3) Passive people are unresponsive because they are very good at screening out irrelevant material.
A)True
B)False
Q4) Why do many managers fall back on the competitor style of conflict management?
Q5) Describe low conformers.
Q6) Suggest potential solution to values conflict.
Q7) What are the common aspects involved in all types of conflicts?
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Stress and Stress Management
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/61180
Sample Questions
Q1) _____ stressors are stressors that include anything from outside sources that causes you pain, discomfort, frustration, or conflict.
Q2) People's cognitive appraisal remains constant for almost all situations.
A)True
B)False
Q3) An approach-approach inner conflict occurs when you are drawn toward and away from something at the same time.
A)True
B)False
Q4) Explain the process of cognitive appraisal.
Q5) In the context of the type A and type B personality theory, the _____ personality is characterized by impatience, hostility, perfectionism, and a sense of time urgency.
Q6) Which of the following statements is a defining characteristic of people with the type B personality?
A)They have a sense of time urgency.
B)They are characterized by perfectionism.
C)They have the ability to relax and delegate work.
D)They are typically hostile and impatient.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Your External and Internal Customers
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/61179
Sample Questions
Q1) When dealing with difficult customers, you should avoid the _____ trap.
Q2) The two simplest principles of customer service are finding out what the customer needs and doing what is necessary to satisfy those needs.
A)True
B)False
Q3) When dealing with an unreasonable, angry, or overly demanding customer, you should:
A)remain silent about the problem.
B)remain focused on the issue.
C)express your anger about the issue.
D)walk away from the scene.
Q4) Why should a firm encourage customer complaints?
A)Customer complaints a firm receives have little impact on its positive image.
B)Complaints are a means of ensuring work for the customer service department.
C)Complaining customers can be segmented and treated as a separate group to be handled differently.
D)Customer complaints inspire improvements to service that would otherwise have gone unnoticed.
Q5) What are the effective ways of delivering bad news to a customer?
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Human Relations in a World of Diversity
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/61178
Sample Questions
Q1) The worst reaction to incidents of sexual harassment is:
A)a violent response.
B)no response.
C)a lawsuit.
D)reciprocal harassment.
Q2) What is ethnocentrism?
Q3) _____ is your behavior, or what you do as a result of your stereotypes and prejudice.
Q4) What are the important ingredients that held reduce prejudice and discrimination in a workplace?
Q5) Ethnocentrism is making it easy to overcome racial prejudice.
A)True
B)False
Q6) Describe racism.
Q7) The Equal Employment Opportunity Commission (EEOC) was established to monitor implementation of the civil rights as per laws passed by the Civil Rights Act.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 16
Q8) _____ is the practice of unfairly blaming others when something goes wrong.
Chapter 15: Business Ethics and Social Responsibility
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/61177
Sample Questions
Q1) _____ deals with how behavior should generally conform to cultural ideals of right and wrong.
A)Social responsibility
B)Fudging
C)Ethics
D)Morality
Q2) According to ____, a company is responsible not just to make a profit, but also to answer to customers, competitors, unions, suppliers, consumer groups, government agencies, and so on.
Q3) Illustrate the principle of utilitarianism with an example.
Q4) Traditional social responsibility says that a company or organization:
A)is responsible for generating more jobs for the general public.
B)is responsible to the stakeholders of the organization.
C)is responsible to the government and general public.
D)is responsible only to itself and to making a profit.
Q5) Whistleblowing refers to the practice of turning in the offending person or people and exposing the truth.
A)True
B)False
Q6) How does self-esteem affect ethical behavior?
Page 17
To view all questions and flashcards with answers, click on the resource link above.
Chapter 16: Maintaining Workplace Health and Success
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/61176
Sample Questions
Q1) _____ refer to the specific plans of action for things an individual would like to accomplish right now or in the immediate future
Q2) Hidden benefits of procrastination do exist.
A)True
B)False
Q3) Task maturity encourages productivity.
A)True
B)False
Q4) Describe how to work with a to-do list.
Q5) Being "stretchable" is the most important aspect in the S.M.A.R.T.S system of appraisals because the appraisal system:
A)should be applicable to companies with different organizational structures.
B)must be flexible enough to include assessments on technical and management skills.
C)needs to be stretched to include further psychometric assessments, if necessary.
D)should give the employee new goals and new horizons to grow into a new comfort zone.
Q6) _____ means damaging our own credibility or competence.
To view all questions and flashcards with answers, click on the resource link above.
Page 18