Workplace Negotiations
Final Test Solutions
Course Introduction
Workplace Negotiations explores the principles, strategies, and skills required for effective negotiation in professional environments. This course covers key concepts such as negotiation preparation, communication tactics, conflict resolution, bargaining techniques, and ethical considerations. Through case studies, simulations, and practical exercises, students develop the ability to analyze negotiation scenarios, understand the interests of various stakeholders, and reach mutually beneficial agreements. Emphasis is placed on real-world applications, including salary negotiations, team decision-making, project management discussions, and managing workplace disputes, preparing students to navigate complex interactions and improve organizational outcomes.
Recommended Textbook
The Labor Relations Process 9th Edition by William H. Holley
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14 Chapters
564 Verified Questions
564 Flashcards
Source URL: https://quizplus.com/study-set/1049 Page 2
Chapter 1: Union-Management Relationships in Perspective
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/20799
Sample Questions
Q1) Union officials seek to enhance public opinion by:
A) monitoring and reacting to negative comments made in the media.
B) getting organized labor's positive message out to the community.
C) forming alliances with various groups in the community.
D) getting organized labor's positive message out to the community and forming alliances with various groups in the community.
E) all of these
Answer: E
Q2) An analysis of 40 years of The New York Times columns concerning labor unions found that the frequency of strikes has A) been exaggerated.
B) remained relatively constant from one year to the next.
C) widely fluctuated from one year to the next.
D) reached a record high.
E) can't be determined since the required statistics were not kept until 1985.
Answer: A
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3
Chapter 2: Evolution of Labor Management Relationships
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Unions received favorable public opinion after World War II because of their strict adherence to the "no strike pledge" during the war and the rather modest wage requests after the war.
A)True
B)False
Answer: False
Q2) The AFL under Gompers' leadership believed the existing social system should be dramatically changed by any means possible, including revolutionary methods if necessary.
A)True
B)False
Answer: False
Q3) Unions dramatically increased their membership during the 1920s because of favorable legislation and apathetic employers.
A)True
B)False
Answer: False
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Chapter 3: Legal Influences
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/20801
Sample Questions
Q1) Which of the following were declared unconstitutional?
A) Wagner Act
B) National Industrial Recovery Act
C) Clayton Act
D) National Labor Relations Act
E) all of these
Answer: B
Q2) An employee alleging unlawful discharge is under no affirmative duty to seek comparable employment to mitigate the respondent employer's potential back-pay liability while awaiting a final determination of the merit of the ULP charge.
A)True
B)False
Answer: False
Q3) The yellow-dog contract was the main tool used by companies to force employees to join company unions.
A)True
B)False
Answer: False
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Chapter 4: Unions and Management: Key Participants in the Labor Relations Process
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/20802
Sample Questions
Q1) In larger companies, at the operations or plant level, the plant manager and plant labor relations manager play the key roles in certain labor relations activities, such as contract administration, grievance handling, and monitoring labor relations activities.
A)True
B)False
Q2) The international union representative, in addition to organizing new unions, also helps the local unions in grievance administration and labor arbitration.
A)True
B)False
Q3) Because construction takes place throughout the nation, craft unions have decided to expand the scope of their labor agreements to national coverage.
A)True
B)False
Q4) The convention makes use of the delegate system, in which the number of delegates allowed depends on the number of members in the local.
A)True
B)False
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Chapter 5: Why and How Unions Organized
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/20803
Sample Questions
Q1) After the NLRB regional director has approved a consent election, the employer has to file a list of names and addresses of all eligible voters.
A) 24 hours
B) 7 days
C) 14 days
D) 30 days
E) 60 days
Q2) The path(s) that workers may mobilize along to take collective action and support the union include(s):
A) the ''threat'' or an ''attack'' that results when the employer takes away or threatens to take away something the workers already have.
B) the ''frustration'' which results when workers try to act on their own behalf.
C) a ''rational calculation,'' which does not involve anger, but the workers become convinced that the benefits of unionization outweigh its costs.
D) all of these
E) threats, attacks, and rational calculations.
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Chapter 6: Negotiating the Labor Agreement
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Unions do not place upper limits on their bargaining ranges because they maintain, "nothing ventured, nothing gained."
A)True
B)False
Q2) Auto industry contract negotiations in 2007 represent an example of pattern bargaining.
A)True
B)False
Q3) If an employer claims an inability to pay for a union's bargaining proposal, the union is entitled:
A) to file an unfair labor practice against management's refusal to bargaining in good faith.
B) to receive stock options equal to the dollar amount the employer claims it is unable to pay.
C) access to company financial information necessary to validate the employer's inability to pay claim.
D) to the same percentage wage and benefit increase planned for managerial employees.
E) to declare a bad-faith bargaining impasse.
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Page 8
Chapter 7: Economic Issues
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Federal legislation has been enacted to protect workers against wage discrimination (e.g., Equal Pay Act of 1963, Civil Rights Acts of 1964and 1991, and the Age Discrimination in Employment Act of 1967). These laws prohibit paying male employees more than female employees unless the wage difference is justified on the basis of:
A) skill, effort, responsibility.
B) seniority.
C) performance.
D) working conditions
E) all of these
Q2) The most common formula for adjusting wages to the cost of living is:
A) a percentage increase in wages for each percentage increase in the CPI.
B) wages increased 3 cents for each 0.1 rise in the CPI.
C) wages increased 1 cent for each 0.3 rise in the CPI.
D) wages increased 1 cent for each 0.2 rise in the CPI.
E) none of these
Q3) Union leaders often view job evaluation with disfavor because it tends to limit bargaining opportunities and freeze wage structure.
A)True
B)False
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Page 9
Chapter 8: Administrative Issues
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/20806
Sample Questions
Q1) The primary purpose for granting superseniority to union officials involved in contract negotiation and administration activities is:
A) to assure preferential treatment in promotions.
B) to protect them from layoff.
C) to increase their job satisfaction.
D) to guarantee pay for time spent handling union business during working hours.
E) to provide them an incentive for cooperating with management.
Q2) One reason some unions do not readily accept new technology is that management and employees still have mistrust for one another.
A)True
B)False
Q3) In recent years auto manufacturers have sought to eliminate the use of outsourcing.
A)True
B)False
Q4) The type of seniority rights used to determine eligibility for vacations, pensions, and holidays is called job rights seniority.
A)True
B)False
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Chapter 9: Resolving Negotiation Impasses and Contract
Ratification
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/20807
Sample Questions
Q1) With regards to common situs picketing:
A) striking employees cannot legally picket neutral employers who share the same work site as the primary employer.
B) the union surrenders its right to strike.
C) the union is picketing in response to management refusal to bargain in good faith.
D) all of these
E) striking employees cannot legally picket neutral employers who share the same work site as the primary employer and the union is picketing in response to management refusal to bargain in good faith.
Q2) During a strike, who has the most effect upon a striker's behavior and attitudes?
A) spouse
B) manager
C) union leader
D) subordinates
E) co-workers
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Chapter 10: Contract Administration
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Grievance trading:
A) occurs just prior to arbitration.
B) occurs before the first step in the grievance procedure.
C) occurs after the first step and before the second step in the grievance procedure.
D) occurs after the second step and before the third step in the grievance procedure.
E) occurs after the fourth step in the grievance procedure.
Q2) Employees seldom file a grievance to protest a contractual violation since negotiators are usually concerned about the precision of every labor agreement provision.
A)True
B)False
Q3) A disadvantage of the written grievance is that it usually increases emotions since an employee cannot be talked out of the issue once his or her name is signed on the grievance form.
A)True
B)False
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Chapter 11: Labor and Employment Arbitration
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/20809
Sample Questions
Q1) World War II increased the popularity of arbitration since many union and management officials realized that uninterrupted wartime production was essential.
A)True B)False
Q2) Arbitrators often assess witness credibility through rather subjective measures, such as speaking softly or looking at their feet.
A)True B)False
Q3) Prehearing stipulations are joint union-management agreements as to the issues involved and certain grievance "facts" concerning the grievance. A)True B)False
Q4) The Steelworkers' "Trilogy" recognized the importance of the common law of the shop.
A)True B)False
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Chapter 12: Employee Discipline
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/20810
Sample Questions
Q1) In order for an arbitrator to find that discipline was for "just cause," it is necessary to find clear and convincing evidence that a disciplinary offense was committed.
A)True
B)False
Q2) The passage of the Wagner Act of 1935 and the creation of the NLRB provided the first legal means for holding employers accountable for at least some of their disciplinary decisions and actions.
A)True
B)False
Q3) Arbitrators often reduce suspensions given to employees, even if other employees have received similar suspensions under identical circumstances
A)True
B)False
Q4) Arbitrators regard the term "subject to dismissal" as implying that management can implement disciplinary penalties other than discharge.
A)True
B)False
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Chapter 13: Labor Relations in the Public Sector
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/20811
Sample Questions
Q1) While strikes have been outlawed for most public employees, they still occur in some states.
A)True
B)False
Q2) What is the labor relations term used to describe the involvement of multiple parties in the collective bargaining process, particularly applicable to state and local level public sector bargaining?
A) Transpartite bargaining.
B) Sunshine bargaining.
C) Sovereignty bargaining.
D) Multilateral bargaining.
E) End-run bargaining.
Q3) The Federal Service Impasse Panel (FSIP) investigates any negotiation impasse presented to it but is not authorized to take any action to settle the dispute.
A)True
B)False
Q4) The so-called "free rider" issue is of little concern for public-sector unions.
A)True
B)False
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Chapter 14: Labor Relations in Multinational Corporations
and in Other Countries
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/20812
Sample Questions
Q1) Highly developed, sophisticated patterns of labor relations, such as those in Germany, have spread rapidly and are now commonplace in Russia and other former states of the U.S.S.R.
A)True
B)False
Q2) Which of the following is a criticism that organized labor in the United States levels at U.S. MNCs?
A) Their foreign investments deplete capital resources available for investment in the U.S. economy.
B) They export U.S. technology to exploit low-cost foreign labor, depriving U.S. workers of the benefits of this technology.
C) They substitute imports from their low-cost foreign operations for American-made goods.
D) They displace exports of American-made goods by producing cheaper goods for foreign markets using low-cost foreign labor.
E) All of these criticisms are leveled at MNCs.
Q3) As a result of NAFTA, real wages have grown rapidly for Mexican workers.
A)True B)False
Page 16
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