Workplace Learning
Final Exam Questions
Course Introduction
Workplace Learning explores the theories, methods, and practices involved in acquiring knowledge and skills within professional environments. The course examines formal and informal learning opportunities, on-the-job training, mentoring, and the role of organizational culture in shaping learning experiences. Emphasis is placed on aligning workplace learning strategies with organizational goals, evaluating learning outcomes, and fostering a culture of continuous improvement. Through case studies, discussions, and practical projects, students develop an understanding of how to design, implement, and assess effective workplace learning programs to enhance both individual growth and organizational performance.
Recommended Textbook
Effective Training: Systems, Strategies and Practices by P. Nick Blanchard, James W. Thacker
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11 Chapters
564 Verified Questions
564 Flashcards
Source URL: https://quizplus.com/study-set/708
2
Chapter 1: Training in Organizations
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/13808
Sample Questions
Q1) Learning is defined as
A)A temporary change in cognition that results from experience and may influence behavior.
B)A relatively permanent change in understanding and thinking that results from experience and directly influences behavior.
C)A relatively permanent change in understanding and thinking that models behavior.
D)A temporary change in understanding and thinking.
E)A relatively permanent change in cognition that results from selfefficacy and indirectly influences behavior.
Answer: B
Q2) The authors use the acronym KSA to refer to what?
A)Keep it Simple, and have the right Attitude
B)Knowledge, skills, and attitudes
C)Knowledge, strategy, and aptitude
D)Knowledge skills and abilities
Answer: B
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Chapter 2: Aligning Training with Strategy
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) What is one reason companies should invest in strategic HR?
A)To be able to grow
B)To increase their market value
C)To centralize their strategies
D)To involve management
Answer: B
Q2) __________ refers to the number of factors in an organization's environment and how they are interrelated.
A)Environmental uncertainty
B)Environmental flexibility
C)Environmental complexity
D)Environmental stability
E)None of the above
Answer: C
Q3) ___If the external environment is highly complex and highly stable, there is low uncertainty.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Learning Motivation and Performance
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/13810
Sample Questions
Q1) Which of these statements is true?
A)Maslow is known for his early work on Classical Conditioning
B)Alderfer developed a needs theory based on Pavlov's early work.
C)Existence needs are the highest order needs.
D)Relatedness reflects people's need to be valued by others.
Answer: D
Q2) Which of the following best describes the cognitive approach to training?
A)Subjectoriented
B)Formal, authorityoriented, judgmental, and competitive
C)Interactive, group, projectoriented, and experiential
D)Relaxed, mutually trustful, respectful, and collaborative
E)Both C & D
Answer: E
Q3) Who is responsible for development of expectancy theory?
A)Maslow
B)Skinner
C)Vroom
D)Freud
E)Bandura
Answer: C
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Chapter 4: Needs Analysis
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68 Flashcards
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Sample Questions
Q1) ____Some advantages of using competencies are that they are more general and tend to be tied to corporate goals.
A)True
B)False
Q2) A competency-based approach focuses on
A)Knowledge and skills.
B)Attitudes and personality.
C)All characteristics that underlie successful performance.
D)Motivational characteristics.
Q3) When a(n) _____ analysis is conducted for strategic planning, it is a major undertaking. The _____ and relevant strategies that have been identified in the strategic plan are an indication of where the firm wishes to be.
A)Organizational; mission
B)Operational; organizational
C)Performance; person analysis
D)Operational; goals
Q4) Compare reliability and validity.
Q5) List five sources of data for person analysis and their training need implications.
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Chapter 5: Training Design
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70 Verified Questions
70 Flashcards
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Sample Questions
Q1) Which of the following is true with regards to learning objectives?
A)They are relatively easy to compose.
B)They contain 3 parts - desired outcome, standard, and criteria.
C)There is usually only one for a training program.
D)They are used only for skill level training.
E)None of the above is true.
Q2) ____Goal setting, when combined with relapse prevention, is effective at facilitating positive transfer of training.
A)True
B)False
Q3) The micro theory of training design proposed by Gagné-Briggs has ____ events of instruction.
A)Three
B)Four
C)Eight
D)Nine
E)Twelve
Q4) When should the whole learning method be utilized?
Q5) Why are peer support and supervisor support important to the transfer process?
Page 7
Q6) What is a "sit-in" and what are the conditions necessary for it to be effective?
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Chapter 6: Traditional Training Methods
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60 Flashcards
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Sample Questions
Q1) The difference between mentoring and coaching is
A)Mentoring is more effective.
B)Coaching is more effective.
C)They focus on different aspects of the job.
D)Mentoring has always been a more formalized process.
E)Both B & D.
Q2) Which of the following should you consider when implementing Behavior Modeling?
A)Use whole rather than part learning.
B)Do not emphasize more that 7 learning points during any one training module.
C)Use a real model rather than a video for authenticity.
D)A & C.
Q3) The difference between coaching and traditional OJT is
A)No type of TNA is needed for coaching.
B)In coaching, the relationship must be more collaborative.
C)Coaching is more of an ongoing process.
D)Both B & C.
E)All of the above.
Q4) ____The Job Instructional Technique has 3 steps: prepare, present, and try out.
A)True
B)False
Page 8
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Chapter 7: Electronic Training Methods
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Interactive Multimedia training has the advantage of being able to
A)integrate text, video, graphics, photos, animation, and sound to produce a complex training environment.
B)learn from trainee responses what worked and what did not in the training process.
C)put the trainee in an artificial three-dimensional environment that simulates events and situations that might be experienced on the job.
D)All of the above.
Q2) Which of the following statements about ET is true?
A)It is effective at getting trainees' attention.
B)It can provide multiple cues in training to facilitate symbolic coding.
C)Its major weakness is in the area of symbolic rehearsal.
D)Both A & B.
E)All of the above are true.
Q3) ____ There is substantial evidence that shows that blended learning is less effective than ET method
A)True
B)False
Q4) Describe how ET can facilitate the process of retention.
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Page 9
Chapter 8: Development and Implementation of Training
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42 Verified Questions
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Sample Questions
Q1) List and give a short explanation of three of the techniques discussed by the authors for maintaining interest in training.
Q2) The difference between a dry run and a pilot program is
A)Trainees are at the pilot program to be trained.
B)The dry run is always the whole training program whereas the pilot does not have to be.
C)A pilot is a "first test" whereas the dry run is the "second test."
D)The main objective of the dry run is to provide trainees with relevant training whereas the pilot program is concerned only with the effectiveness of training.
E)All of the above.
Q3) ____Supervisory support is the most important factor for transfer of training.
A)True
B)False
Q4) Hiring a consultant for training might be an option if
A)The training is very specific.
B)The organization needs to get the training done as quickly as possible.
C)The consultant is an expert in a different industry.
D)Constant retraining will be needed.
Q5) What is active listening and why is it necessary?
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Chapter 9: Evaluation of Training
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50 Flashcards
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Sample Questions
Q1) Cost effectiveness evaluation _____.
A)Compares the monetary costs of training to the financial benefits accrued from training
B)Compares the monetary costs of training to the nonmonetary benefits from training
C)Compares the social costs of training to the financial benefits accrued from training
D)Compares the monetary costs of trainers to the financial benefits accrued from training
E)Compares the monetary costs and nonmonetary costs of training to the financial benefits accrued from training
Q2) Research has shown the relationship between reaction, learning, behavior and results is
A)Strongly correlated.
B)Weakly correlated.
C)Evidence is mixed.
D)None of the above.
Q3) Define internal and external validity and explain five threats to internal validity and two threats to external validity.
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Chapter 10: Key Areas of Organizational Training
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55 Verified Questions
55 Flashcards
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Sample Questions
Q1) ____A hostile work environment is one type of sexual harassment
A)True
B)False
Q2) Which of the following statements about training in different cultures is true?
A)Europeans look forward to North American style training with all its flash.
B)Russians in particular require training to be attention grabbing in order for them to be motivated to learn.
C)For Asians, training that relies on trainee involvement will fail miserably.
D)None of the above is true.
Q3) ____ A TNA is not necessary in the development of an orientation
A)True
B)False
Q4) Identify and describe the 5 dimensions of culture according to Hofstede.
Q5) A survey of Fortune 1000 organizations in North America indicated that about ______ percent use teams.
A)10
B)30
C)70
D)99.9
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Chapter 11: Employee and Management Development
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58 Verified Questions
58 Flashcards
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Sample Questions
Q1) What are the specific problems that are associated with development of executives and why does coaching seem to deal with these problems?
Q2) Which of the following is NOT an advantage to using externally based training programs for managers?
A)Exposes managers to current thinking and theory in the management area
B)Quality of instruction is superior
C)Allows an interchange of ideas among managers from different organizations
D)Costs less per person for the training
Q3) For the executive, job rotation could mean
A)Working in different divisions of the organization.
B)Going to a subsidiary supplier for a while.
C)Being coached.
D)Job rotation is only for managers and below.
E)Both A & B
Q4) Action learning is
A)Where a person higher in the hierarchy acts as both a coach and a mentor.
B)Very similar to on-the-job training, but for executives.
C)Where trainees are given real and important company problems to solve.
D)None of the above.
Q5) Describe some advantages of 360-DF for managers.
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