Workplace Learning and Performance Exam Review
Course Introduction
Workplace Learning and Performance explores the theories, principles, and practical approaches to enhancing individual and organizational effectiveness through learning and development initiatives. The course covers key topics such as needs assessment, instructional design, program implementation, evaluation methods, and organizational change. Students will examine how adults learn in the workplace and the role of technology, coaching, and leadership in fostering continuous improvement. Emphasis is placed on aligning learning strategies with business goals, assessing the impact of training, and developing competencies for human resource and talent development professionals.
Recommended Textbook
Effective Training 5th Edition by P. Nick Blanchard
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11 Chapters
563 Verified Questions
563 Flashcards
Source URL: https://quizplus.com/study-set/1305
Page 2
Chapter 1: Training in Organizations
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/26022
Sample Questions
Q1) Linking competencies to a set of behaviors that allow you to "know it when you see it" is useful for
A)Hiring.
B)Training.
C)Determining rates of pay.
D)Both A & B.
E)All of the above.
Answer: E
Q2) A key part of the Domtar strategy was training.
A)True
B)False
Answer: True
Q3) A person's understanding about how and when to apply the facts that have been learned is called
A)Process knowledge.
B)Declarative knowledge.
C)Practical knowledge.
D)Perpetual knowledge.
E)Procedural knowledge.
Answer: E
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Chapter 2: Aligning Training With Strategy
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/26023
Sample Questions
Q1) You would typically associate routine technology with which of the following?
A)Those with market leader strategies
B)A low degree of predictability of outcomes or results
C)No defined solutions when problems do occur
D)Highly specialized technologies
E)All of the above are associated with routine technologies
Answer: D
Q2) Organizational development is best defined as
A)A profession that deals with reacting to changes in the external environment.
B)A profession and field of study that creates and implements planned change in organizations.
C)A profession and field of study that deals with creating and implementing new ideas in the organization.
D)A field of study and profession that deals with explaining serendipitous events.
Answer: B
Q3) Force field analysis is a type of analysis used in a TNA.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Learning, motivation, and Performance
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/26024
Sample Questions
Q1) Expectancy theory is the most popular need theory today.
A)True
B)False
Answer: False
Q2) Stimulus leads to response which leads to consequence,best illustrates which theory?
A)Punishment
B)Consequence
C)Reinforcement
D)Needs
E)Classical Conditioning
Answer: C
Q3) The power that a group has over its members was first noted in which studies of the 1920's and the 1930's?
A)Watson studies
B)Hawthorne studies
C)Pajama factory studies
D)Group norm studies
Answer: B
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Page 5
Chapter 4: Needs Analysis
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68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/26025
Sample Questions
Q1) According to the text,behavioral tests measure
A)Situational reaction.
B)Development.
C)Skills.
D)Learning capability.
E)None of the above.
Q2) Which of the following focuses on a current performance problem?
A)The PAQ
B)A reactive TNA
C)A proactive TNA
D)Work sampling
Q3) For testing of knowledge,the use of speed tests is
A)Critical to effective testing.
B)Never of any value.
C)Calculated for multiple-choice tests by multiplying the number of questions by .75,which will give you the length of time in minutes.
D)None of the above is correct.
Q4) Define criterion deficiency and criterion contamination.
Q5) List five sources of data for person analysis and their training need implications.
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Chapter 5: Training Design
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70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/26026
Sample Questions
Q1) A purpose statement
A)Describes the purpose of the objective.
B)Brings all the training objectives into one statement.
C)Describes the purpose of the TNA.
D)None of the above.
Q2) One of the key determining factors for the successful transfer of training is supervisory support.
A)True
B)False
Q3) Individuals who are given hard or challenging goals perform better than those given easy goals.
A)True
B)False
Q4) Massed practice is another term for overlearning.
A)True
B)False
Q5) In the elaboration theory of design,the epitome is the most important concept.
A)True
B)False
Q6) When should the whole learning method be utilized?
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Chapter 6: Traditional Training Methods
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/26027
Sample Questions
Q1) Training methods can be divided into _____ and _____ approaches.
A)Cognitive;behavioral
B)Strategic;skill
C)Procedural;strategic
D)KSA;lecture
E)None of the above
Q2) In the "job instruction technique," the first step in the "try out" stage of training is "have the learner talk through the job." This causes activation of which social learning theory process?
A)Attention
B)Behavioral reproduction
C)Symbolic rehearsal
D)All levels of retention
Q3) The Job Instructional Technique has 3 steps: prepare,present,and try out.
A)True
B)False
Q4) A main advantage to newsprint is it can be hung on the walls around the training room.
A)True
B)False
Page 8
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Chapter 7: Electronic Training Methods
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/26028
Sample Questions
Q1) For training with a strategic knowledge objective,______.
A)intelligent tutoring systems are required
B)a content expert instructor is required
C)program instruction is required
D)interactive multimedia is required
Q2) Which of the following is NOT a delivery system for e-learning?
A)LAN
B)Internet
C)ET
D)DVD
E) They are all delivery systems for e-learning.
Q3) Intelligent Tutoring Systems set themselves apart from simple programmed instruction because they
A)Generate instruction that matches the trainees' individual needs.
B)Communicate and respond to trainees questions.
C)Learn from the responses of the trainee what approach to take in teaching the trainee.
D)All of the above.
Q4) What are the differences between interactive multimedia and virtual reality,and why has virtual reality not become as popular?
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Chapter 8: Development and Implementation of Training
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/26029
Sample Questions
Q1) What is active listening and why is it necessary?
Q2) The most effective training method for changing attitudes is A)Lecture/discussion.
B)Case study.
C)Role reversal role-play.
D)Behavior modeling.
Q3) Which of the following is NOT listed in the text as a way to obtain and maintain trainees' interest?
A)Listening and questioning
B)Use of nonverbal communication
C)Moving around while talking
D)Providing variety
E)All of the above are ways to obtain interest
Q4) Which of the following are included in the "process" part of the implementation phase of the training model?
A)Pilot program
B)Dry run
C)Transfer of training
D)Both A & B
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Chapter 9: Evaluation of Training
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/26030
Sample Questions
Q1) Which of the following statements is true regarding the evaluation of transfer of training?
A)It is often more difficult to assess than organizational results.
B)The evaluation needs to take place a few weeks after training,before forgetting becomes a possibility.
C)Attitude change needs to be measured using well-developed instruments.
D)It is useful to ask coworkers if they have noted the specific change in behavior.
E)C & D
Q2) What are the inputs into the evaluation phase of training?
A) Evaluation strategy and design
B) Evaluation objectives and design issues
C) Organizational constraints
D)B & C
E) A & C
Q3) The best time to determine if the training transferred to the job is 2 months after training
A)True
B)False
Q4) Explain the four types of evaluation outcomes identified in the text.
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Chapter 10: Key Areas of Organizational Training
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55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/26031
Sample Questions
Q1) The SBI case at the beginning of Chapter 10,where the women were treated so differently than the men,took place in the A)1950's.
B)1960's.
C)1990's.
D)It did not take place;it was made up to make a point.
Q2) Some of the issues an orientation should cover are
A)the employee's career path for the first 10 years.
B)production expectations after one year in the job.
C)policies and procedures the department has in place.
D)Both A & B.
E)All of the above.
Q3) ____Those in a power tolerance culture may choose not to follow their leader if they believe it is not in their best interest.
A)True
B)False
Q4) A TNA is not necessary in the development of an orientation
A)True
B)False
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Chapter 11: Employee and Management Development
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58 Verified Questions
58 Flashcards
Source URL: https://quizplus.com/quiz/26032
Sample Questions
Q1) Succession planning involves recruiting effective managers from competing organizations.
A)True
B)False
Q2) When an executive is given a coach,it is a sign that the executive's job is in jeopardy.
A)True
B)False
Q3) Discuss the differences in developing employees for their current job versus for a future job and include an explanation of how the needs analysis differs.
Q4) Which of the following statements about corporate universities is NOT true?
A)Their numbers are increasing.
B)They are able to control training content to match company needs.
C)They are a much less expensive approach than external programs.
D)They are only viable for large organizations.
Q5) List the three reasons,and a short explanation of each,why management development is an important focus.
Q6) A successful manager at one company will be successful at any company.Do you agree or disagree? Why?
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