Workplace Learning and Performance
Exam Answer Key
Course Introduction
Workplace Learning and Performance explores the strategies, principles, and practices that support employee development and organizational effectiveness in professional settings. This course examines key concepts such as training design and delivery, needs assessment, performance improvement, and evaluation of learning outcomes. Students will analyze contemporary approaches to learning in the workplace, including the integration of technology, on-the-job training, coaching, and mentoring. By engaging with real-world case studies and practical activities, students will gain skills to assess learning needs, design educational interventions, and measure their impact on employee performance and organizational goals.
Recommended Textbook
Effective Training 5th Edition by P. Nick Blanchard
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11 Chapters
563 Verified Questions
563 Flashcards
Source URL: https://quizplus.com/study-set/1305 Page 2
Chapter 1: Training in Organizations
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/26022
Sample Questions
Q1) Linking competencies to a set of behaviors that allow you to "know it when you see it" is useful for
A)Hiring.
B)Training.
C)Determining rates of pay.
D)Both A & B.
E)All of the above.
Answer: E
Q2) What is the focus of the ISO standards?
A)A series of standards to assure consistency in product quality
B)An HR software package to assure legal compliance
C)A quality standard set by the Japanese
D)A strategic quality forecasting model
E)A method designed to improve productivity
Answer: A
Q3) Compilation is the highest level of skill acquisition.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Aligning Training With Strategy
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/26023
Sample Questions
Q1) Strategic planning is best defined as
A)The development of a relatively long?term mission consistent with internal tactics.
B)The development of relatively short?term objectives that meet the executive committee objectives.
C)A process for determining how best to pursue the organization's mission while meeting the demands of the environment.
D)The development of values and ideals of the organization relevant to long-term objectives.
Answer: C
Q2) Should an organization's strategies be reactive,proactive,or both?
Answer: It is suggested that both reactive and proactive strategies are necessary for the organization to be effective.A strategic plan that positions the firm for long-term expectations,but is modified by the firm's experience as it moves forward is preferable to a rigidly held long-term plan or reactions to short-term experience without a long-term plan.
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4
Chapter 3: Learning, motivation, and Performance
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/26024
Sample Questions
Q1) Which of the following is true about studying motivation from a behaviorist approach?
A)It is most reflected in how the behaviorist approach describes the brain's function in learning.
B)It suggests that learning is not controlled by the environment.
C)It suggests that trainers control learning by controlling the stimuli and consequences that the learner experiences.
D)Bandura is the best-known contemporary behaviorist.
Answer: C
Q2) Which of the following statements best explains the relationship between training and self?efficacy?
A)The two concepts are not related.
B)Training can act to improve low self?efficacy only when employees have the required KSAs.
C)It is useful to assess trainee self?efficacy prior to training only.
D)Self?efficacy beliefs are a good predictor of learning in the training environment. Answer: D
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Chapter 4: Needs Analysis
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68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/26025
Sample Questions
Q1) Self-ratings are useful tools in determining the needs of an employee.
A)True
B)False
Q2) A criterion measure to assess declarative knowledge would
A)Be very easy to develop.
B)Be a multiple-choice test.
C)Be behaviorally based.
D)Focus on attitudinal relationships.
Q3) Bias is caused by random variation.
A)True
B)False
Q4) Which of the following statements is true regarding competencies?
A)They are much more specific and therefore more useful at targeting a job.
B)They include only skills and attitudes.
C)They tie to corporate goals.
D)They are only good for the short term.
E)None of the above is true.
Q5) If you determine there is a KSA deficiency,then the response is training.
A)True
B)False
6
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Chapter 5: Training Design
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70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/26026
Sample Questions
Q1) Should training be designed to teach everything together or the individual component parts?
A)Everything together,the "big picture"
B)The component parts
C)It depends on the trainer
D)It depends on the task
Q2) Gagné-Briggs nine events of instruction is a macro theory of design.
A)True
B)False
Q3) What is missing from this learning objective? "The trainee will splice 6 sets of wires while at the top of a telephone pole wearing all safety gear."
A)Standard
B)Condition
C)Complete behavior
D)Nothing,it is a proper learning objective
Q4) In the elaboration theory of design,the epitome is the most important concept.
A)True
B)False
Q5) Why are peer support and supervisor support important to the transfer process?
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Chapter 6: Traditional Training Methods
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/26027
Sample Questions
Q1) _____ is the process of providing one?to?one guidance and instruction to improve the knowledge,skills,and work performance of the trainee.
A)Behavior modeling
B)Computer simulation
C)Coaching
D)Tutoring
Q2) The most frequently used training method (especially in smaller businesses)is
A)Simulation.
B)Role-play.
C)Coaching.
D)Behavioral modeling.
E)On?the?job training.
Q3) Which of the following is true about games and simulations?
A)A major problem for them is attracting trainee attention.
B)They are quite useful in developing trainee skill in applying or using knowledge.
C)They are quite good at teaching facts or procedures.
D)Their greatest weakness is in helping provide cognitive organization.
Q4) Define coaching and explain its relationship with the term mentoring.
Q5) What is the purpose of role-play and when should it be used?
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Chapter 7: Electronic Training Methods
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/26028
Sample Questions
Q1) There is substantial evidence that shows that blended learning is less effective than ET methods.
A)True
B)False
Q2) Simulator sickness refers to
A)Vertigo resulting from prolonged immersion in a virtual reality environment.
B)Annoyances resulting from glitches in the simulation.
C)A physical reaction to the 3-D multimedia configuration of some programs.
D)The initial reaction everyone feels at the beginning of Virtual Reality training.
Q3) The main difference between Virtual Reality and Multimedia training is that in Virtual Reality training
A)You do not have the ability to monitor trainee responses and adjust the input.
B)the trainee psychologically experiences the environment as real.
C)There is much more interest and use of Virtual Reality training.
D)There is less lead time for development and many more off-the-shelf training packages.
Q4) Virtual Reality is one of the most popular training technologies today.
A)True
B)False
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Chapter 8: Development and Implementation of Training
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/26029
Sample Questions
Q1) What is the least expensive and best alternative if you only have a few employees to be trained?
A)Hiring a consultant
B)Purchasing a pre?packaged program
C)Implementing and designing your own training program
D)Sending trainees to outside seminars
E)Waiting until you have enough employees who require training,then hiring a consultant
Q2) Supervisory support is the most important factor for transfer of training.
A)True
B)False
Q3) Learning objectives should be sent to trainees before training and need not be dealt with at the training session as it takes up too much time.
A)True
B)False
Q4) Both use of consultants and outside seminars are alternatives to development of your own training program
A)True
B)False
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Chapter 9: Evaluation of Training
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/26030
Sample Questions
Q1) What are the inputs into the evaluation phase of training?
A) Evaluation strategy and design
B) Evaluation objectives and design issues
C) Organizational constraints
D)B & C
E) A & C
Q2) Explain the four types of evaluation outcomes identified in the text.
Q3) Which of the following categories should be included in a reaction questionnaire?
A)Relevance of training
B)Training content
C)Trainer's behavior
D)Both A & B
E)A,B,& C
Q4) Evaluation of the _____ examines how the training was carried out._____ evaluation determines if training accomplished its _____.
A)Process;Outcome;Objectives
B)Objectives;Process;Task
C)Outcome;Task;Goals
D)Design;Implementation;Strategy
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Chapter 10: Key Areas of Organizational Training
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55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/26031
Sample Questions
Q1) The "quid pro quo" type of sexual harassment involves
A)using profanity in front of the opposite sex.
B)unwanted touching by another employee.
C)an offer of some job perks by a supervisor in exchange for sexual favors.
D)Both A & B.
E)All of the above.
Q2) The SBI case at the beginning of Chapter 10,where the women were treated so differently than the men,took place in the A)1950's.
B)1960's.
C)1990's.
D)It did not take place;it was made up to make a point.
Q3) Lawsuits can be expensive,but what are some of the other reasons for making sure you have diversity training?
Q4) You always must accommodate someone with a disability,no matter what the cost.
A)True
B)False
Q5) Passive goal orientation is where behavior is focused on social relationships
A)True
B)False
Page 12
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Chapter 11: Employee and Management Development
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58 Verified Questions
58 Flashcards
Source URL: https://quizplus.com/quiz/26032
Sample Questions
Q1) Managerial context refers to the alignment of an organization's environment,strategy,structure,and technology.
A)True
B)False
Q2) List four reasons why a company should be concerned about developing its employees.
Q3) Which of the following is an effective way of determining a manager's style,traits,and ability to interact effectively with others?
A)Task analysis
B)Worker-oriented analysis
C)360-degree feedback
D)Cognitive tests
Q4) The managerial role of "liaison" needs both conceptual and interpersonal knowledge and skills.
A)True
B)False
Q5) By developing employees,the organization increases its flexibility.
A)True
B)False
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