Workplace Dynamics Test Preparation
Course Introduction
Workplace Dynamics explores the complex interactions, behaviors, and structures that shape organizational environments. This course delves into topics such as team collaboration, leadership styles, communication patterns, conflict resolution, and the influence of organizational culture on employee performance and satisfaction. Students will analyze real-world scenarios to understand how individual and group dynamics impact productivity and develop strategies for fostering a positive and effective workplace. Through case studies, discussions, and experiential activities, learners will gain insights and practical skills essential for navigating and optimizing interpersonal and group relationships in professional settings.
Recommended Textbook
Organizational Behaviour Understanding and Managing Life at Work 10th Edition by Gary Johns
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15 Chapters
3842 Verified Questions
3842 Flashcards
Source URL: https://quizplus.com/study-set/1143 Page 2
Chapter 1: Organizational Behaviour and Management
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213 Verified Questions
213 Flashcards
Source URL: https://quizplus.com/quiz/22413
Sample Questions
Q1) Most of Canada's top CEOs believe that their number one priority is
A)attracting new employees.
B)motivating employees.
C)engaging employees.
D)financial performance and profitability.
E)retaining employees.
Answer: E
Q2) National culture is one of the most important contingency variables in organizational behaviour.
A)True
B)False
Answer: True
Q3) Which of the following is NOT one of the four basic types of managerial activities identified by Luthans,Hodgetts,and Rosenkrantz?
A)Routine communication
B)Traditional management
C)Networking
D)Entrepreneuring
E)Human resource management
Answer: D
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Chapter 2: Personality and Learning
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254 Verified Questions
254 Flashcards
Source URL: https://quizplus.com/quiz/22414
Sample Questions
Q1) The effects of organizational behaviour modification on task performance tend to be strongest in service organizations.
A)True
B)False
Answer: False
Q2) Luke has just described to trainees a set of well-defined behaviours to be learned.What does he need to do next?
A)Provide feedback and social reinforcement to trainees
B)Provide opportunities for trainees to practise using those behaviours
C)Provide a model or models displaying the effective use of those behaviours
D)Take steps to maximize the transfer of those behaviours to the job
E)Take the steps that are required to achieve an individual's goals and career plans
Answer: C
Q3) High levels of conscientiousness and agreeableness are associated with fewer unsafe behaviours.
A)True
B)False
Answer: True
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4
Chapter 3: Perception, Attribution, and Diversity
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240 Verified Questions
240 Flashcards
Source URL: https://quizplus.com/quiz/22415
Sample Questions
Q1) The morning bias refers to employees who give higher performance ratings in the morning than in the afternoon.
A)True
B)False
Answer: False
Q2) Research shows that the employment interview
A)is free of perceptual biases.
B)is a totally invalid selection technique.
C)is most effective when the interviewer does not ask personal questions.
D)overweights positive information.
E)is most valid when the interviewer conducts it in an unstructured format.
Answer: C
Q3) Canada's financial services sector ranks first in the world in terms of the percentage of women in executive positions.
A)True
B)False
Answer: False
Q4) ________ is defined as the failure to perceive unpleasant emotions.
Answer: Perceptual defence
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Chapter 4: Values,Attitudes,and Work Behaviour
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258 Verified Questions
258 Flashcards
Source URL: https://quizplus.com/quiz/22416
Sample Questions
Q1) An example of emotional regulation is when an employee is nice to a customer because he or she likes the customer.
A)True
B)False
Q2) What factor would be most likely to boost continuance commitment?
A)A generous pension fund
B)Interesting work
C)Organizational ideology
D)Friendly supervision
E)Moving to a new community
Q3) Expatriates working abroad will generally find it more difficult to adjust to more distant ________.
Q4) Describe the meaning of a progression of withdrawal and the various responses involved.What are the implications of this for managers?
Q5) The second response in the progression of withdrawal is ________.
Q6) The most important facet for stimulating performance has to do with the ________.
Q7) Helping,conscientiousness,courtesy,cooperation,and being a good sport are all examples of ________.
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Chapter 5: Theories of Work Motivation
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251 Verified Questions
251 Flashcards
Source URL: https://quizplus.com/quiz/22417
Sample Questions
Q1) What is motivation and what are its basic characteristics?
Q2) What step is the most basic level of emotional intelligence?
A)Use and assimilation of emotions
B)Perception of emotions
C)Understanding of emotions
D)Management of emotions
E)It depends on the situation
Q3) The need theories of motivation are particularly universal in their applicability across cultures.
A)True
B)False
Q4) What is general cognitive ability and what role does it play in the motivation-performance relationship?
Q5) A specific,high learning goal is more effective than a specific,high performance goal or a do your best goal when a task is ________.
Q6) Self-determination theory is a hierarchical need theory of motivation.
A)True
B)False
Q7) ________ focus on knowledge and skill acquisition.
Page 7
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Chapter 6: Motivation in Practice
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246 Verified Questions
246 Flashcards
Source URL: https://quizplus.com/quiz/22418
Sample Questions
Q1) Restriction of productivity has been a problem with wage incentive plans.
A)True
B)False
Q2) A review of research on the compressed workweek concluded that
A)there is a positive effect on absenteeism.
B)there is a positive effect on productivity.
C)there is a positive effect on job satisfaction.
D)there is a positive effect on satisfaction with one's boss.
E)there is a positive effect on life satisfaction.
Q3) The term ________ has been used to refer to the enrichment of jobs that are already perceived as too rich by their incumbents.
Q4) Which of the following is an example of the relational architecture of jobs?
A)A student has just found out that she will receive a scholarship.
B)A call centre employee has been told about a scholarship recipient.
C)A call centre employee has been given the opportunity to interact with other employees.
D)A call centre employee has been given a university scholarship.
E)A call centre employee has been given more job autonomy.
Q5) What is restriction of productivity and why does it occur?
Q6) ________ characteristics refer to the context within which work is performed.
Page 8
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Chapter 7: Groups and Teamwork
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217 Verified Questions
217 Flashcards
Source URL: https://quizplus.com/quiz/22419
Sample Questions
Q1) A cross-functional team can also be self-managed.
A)True
B)False
Q2) Seniority is the most important criterion in a formal status system.
A)True
B)False
Q3) Managers are most likely to develop norms regarding the performance and ________ of employees.
Q4) In the ________,people lower their effort to get a free ride at the expense of their fellow group members.
Q5) In the punctuated equilibrium model of group development,a critical point occurs A)when the group enters the storming stage.
B)at the midpoint of the group's allotted time until deadline.
C)at the midpoint of the volume of work that has to be accomplished.
D)at the middle of Phase 1.
E)towards the end of Phase 2.
Q6) The boss who is constantly changing his mind is likely to provoke intrasender role conflict in employees.
A)True
B)False
Page 9
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Chapter 8: Social Influence, Socialization, and Organizational Culture
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248 Verified Questions
248 Flashcards
Source URL: https://quizplus.com/quiz/22420
Sample Questions
Q1) Coast Capital Savings Credit Union is an example of
A)a step-by-step socialization process.
B)the use of symbols to communicate a company's culture.
C)the influence of the founder on a company's culture.
D)the communication of culture through the use of stories.
E)the use of rites, rituals, and ceremonies to convey a company's culture.
Q2) Research on ROPES has found that it lowers expectations and stress and improves newcomers' ________ and retention.
Q3) Orientation programs that are designed to teach newcomers coping techniques to manage workplace stressors are known as
A)entry stress reduction programs.
B)newcomer stress reduction programs.
C)realistic orientation program for entry stress.
D)realistic orientation program for socialization stress.
E)realistic orientation program for newcomer stress.
Q4) What is institutionalized and individualized socialization,and why would an organization choose institutionalized over individualized socialization?
Q5) Describe the career and psychosocial functions of mentoring.
Q6) Newcomers tend to seek out ________ information the most.
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Chapter 9: Leadership
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316 Verified Questions
316 Flashcards
Source URL: https://quizplus.com/quiz/22421
Sample Questions
Q1) According to Fiedler,the most favourable situation for leadership involves good leader-member relations,a(n)________ task,and ________ position power. A)unstructured; strong B)structured; weak C)structured; strong D)unstructured; weak E)challenging; informal
Q2) Sasha is interested in international business and is planning on working around the world when he graduates from university.He is especially interested in being a leader and strongly believes that he has what it takes to be an outstanding leader anywhere in the world.In other words,he feels that with his leadership attributes,he will be a successful leader no matter what country or culture he is working in.Do you agree with Sasha? What should you tell him about the leadership attributes required for outstanding leadership across cultures?
Q3) Define transformational leadership and describe the four key dimensions of transformational leader behaviour.Is transformational leadership an effective style of leadership? Discuss the results of research to support your answer.
Q4) Describe the differences between transactional and transformational leadership.
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Chapter 10: Communication
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270 Verified Questions
270 Flashcards
Source URL: https://quizplus.com/quiz/22422
Sample Questions
Q1) When supervisors receive performance ratings from multiple employees,it is called multisource feedback.
A)True
B)False
Q2) Cyberloafers tend to be less-educated males.
A)True
B)False
Q3) The chain of command is fastest for communication between departments.
A)True
B)False
Q4) What is the nature of gender differences in communication,and what are the key differences in male and female communication styles?
Q5) Voice is a form of organizational citizenship behaviour.
A)True
B)False
Q6) Voice might be directed horizontally,to teammates,or vertically,to the boss or to ________ in general.
Q7) One challenge posed by social media is that they can be addictive to the extent that employees engage in ________ while at work.
Page 12
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Chapter 11: Decision Making
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240 Verified Questions
240 Flashcards
Source URL: https://quizplus.com/quiz/22423
Sample Questions
Q1) According to the anchoring effect,people
A)resist problem solutions developed by others.
B)depend too much on problem solutions developed by others.
C)don't adjust successive estimates enough in the face of new information.
D)rely too much on the most recent information received.
E)tend to invest additional resources in an apparently failing course of action.
Q2) For a(n)________ problem,the existing and desired states are clear,and it is obvious how to get from one to another.
Q3) A standardized way of solving a problem is a(n)________.
Q4) What two companies have profited greatly from applying sophisticated analytics to big data to facilitate decisions about targeted advertising?
A)Google and Facebook
B)Google and Yahoo
C)Facebook and Yahoo
D)Google and Microsoft
E)Facebook and Apple
Q5) Google and ________ are two companies that have profited greatly from applying sophisticated analytics to big data to facilitate decisions about targeted advertising.
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Chapter 12: Power, Politics, and Ethics
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226 Verified Questions
226 Flashcards
Source URL: https://quizplus.com/quiz/22424
Sample Questions
Q1) Which of the following is an example of an influence tactic?
A)Buffing
B)Buck passing
C)Ingratiation
D)Stalling
E)Overconforming
Q2) Political skill is positively related to job performance,job satisfaction,and ________ success.
Q3) Subunits whose work is highly substitutable by other sources acquire substantial power by virtue of their flexibility and adaptability.
A)True
B)False
Q4) To gain power in an organization one's activities should be extraordinary,relevant,and ________.
Q5) Political skill is positively related to job satisfaction and career success.
A)True
B)False
Q6) What are strategic contingencies? How might a small department in a large organization use strategic contingencies to become more powerful?
Page 14
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Chapter 13: Conflict and Stress
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315 Verified Questions
315 Flashcards
Source URL: https://quizplus.com/quiz/22425
Sample Questions
Q1) Diana's first job was as an air traffic controller,a position she found very stressful.Realizing that this wasn't for her,she found another job as a management trainee and resigned from her air traffic controller position.Her reaction to stress was one of
A)problem solving.
B)rationalization.
C)time management.
D)displacement.
E)reaction formation.
Q2) Internals are more likely to feel anxious in the face of potential stressors.
A)True
B)False
Q3) High job demands and work-family conflict have been associated with presenteeism.
A)True
B)False
Q4) An essential feature of bullying is its ________.
Q5) Abusive supervision refers to the bullying of subordinates by managers. A)True
B)False
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Chapter 14: Organizational Structure
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287 Verified Questions
287 Flashcards
Source URL: https://quizplus.com/quiz/22426
Sample Questions
Q1) When a large and established firm gets into a new line of business,the new innovative unit often requires formalization.
A)True
B)False
Q2) Mutual adjustment is an informal means by which divided labour is coordinated.
A)True
B)False
Q3) A merger between two organizations is a good example of a strategic alliance.
A)True
B)False
Q4) Ambidexterity provides great pressure for differentiation.
A)True
B)False
Q5) The term span of control is defined as
A)the number of levels in an organizational hierarchy.
B)the number of employees supervised by a superior.
C)the amount of power held by a chief executive.
D)the extent to which an organization is independent of its environment.
E)the extent to which an organization relies on formalized rules and processes to control output.
16
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Chapter 15: Organizational Change,Development,and Innovation
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261 Verified Questions
261 Flashcards
Source URL: https://quizplus.com/quiz/22427
Sample Questions
Q1) One of the most important and difficult changes that an organization can make is to change its technology.
A)True
B)False
Q2) Which of the following is NOT generally an organizational change component of TQM?
A)Team building techniques
B)Incentive pay systems
C)Customer focus
D)Enhanced supplier and customer communications
E)Group skills training
Q3) Learning organizations are more likely to be more profitable than other organizations.
A)True
B)False
Q4) The appropriate sequence of innovation is idea generation,________,and diffusion.
Q5) An OD intervention would be an example of a managerial innovation. A)True
B)False
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