Workplace Diversity and Inclusion Practice Questions
Course Introduction
This course explores the complexities and benefits of fostering diversity and inclusion within modern workplaces. Students will examine key concepts such as equity, cultural competence, unconscious bias, and systemic barriers to inclusion. Through case studies, interactive discussions, and practical activities, the course highlights strategies for creating supportive environments where individuals from diverse backgrounds can thrive. Emphasis will be placed on legal frameworks, best practices in recruitment and retention, leadership roles in championing inclusion, and the positive impact of diversity on organizational performance and innovation.
Recommended Textbook
Human Resources Management 2nd Canadian Edition by Deborah Zinni
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15 Chapters
1873 Verified Questions
1873 Flashcards
Source URL: https://quizplus.com/study-set/2173
Page 2
Chapter 1: Changing Nature of Human Resources Management
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128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/43331
Sample Questions
Q1) The HR director of Tyrone Plastics is concerned about the increasing incidence of workplace violence nationwide. Which of the following types of programs might she initiate in the company to address her concern?
A)employee rights
B)employee assistance
C)monitoring
D)security
Answer: D
Q2) Woodland Production Company employees more than 2000 hourly workers. The HR department is debating the introduction of Web-based technology to handle employment applications, employee benefit enrollments, and other related functions. Which HR department role will be most affected by the move to this technology?
A)administrative
B)operational
C)strategic
D)employee advocate
Answer: A
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Page 3
Chapter 2: Strategic HR Management and Planning
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) A volunteer separation program is subject to both up-front costs and another drawback. Which statement best captures the second key drawback?
A)Some people who take advantage of the program are employees the company would like to retain.
B)The method is viewed as less "humane" than layoffs with severance pay.
C)A significant loss of morale by "survivors" affects turnover and productivity.
D)The enhancement of the paternalistic culture of the organization leads employees to feel a sense of entitlement.
Answer: A
Q2) Competitive pay is consistent with individuals' perceptions of their capabilities, experience, and performance. Which of the following is also characteristic of competitive pay?
A)It is within 15 percent of the market rate.
B)It is within 10 percent of the market rate.
C)It is at the exact market average.
D)It is within 20 percent of the market rate.
Answer: B
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4
Chapter 3: Legal Environment of Equal Employment and Diversity
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124 Verified Questions
124 Flashcards
Source URL: https://quizplus.com/quiz/43333
Sample Questions
Q1) In many cases involving discrimination based on religion or creed, which of the following types of discrimination is usually at work?
A)indirect
B)unfounded
C)perceived
D)direct
Answer: A
Q2) Generally, anti-nepotism policies have been upheld by the courts.
A)True
B)False
Answer: True
Q3) In the context of occupational health and safety, which of these rights do employees NOT have?
A)the right to refuse dangerous work
B)the right to know
C)the right to work
D)the right to participate
Answer: C
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Chapter 4: Redefining Jobs and Job Analysis
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) Which of the following phrases best defines work?
A)productive contribution to society either for pay or for a charitable cause
B)effort applied for the purpose of achieving results
C)a collection of tasks and duties performed by one person
D)labour directed by others
Q2) Ambrose, the executive vice president of HR for an international bank, wishes to identify the hidden factors that are critical to superior performance by commercial loan officers. He should conduct a competency-based job analysis.
A)True
B)False
Q3) Clarke, the CEO of Agon Inc., is studying a proposal for business process re-engineering (BPR) for his firm. Clarke is aware that without extensive communication, planning, and training, the success rates of BPR are limited. Which of the following percentages most accurately reflects that?
A)zero.
B)30 percent
C)50 percent
D)10 percent.
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Chapter 5: Recruiting in Labour Markets
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122 Verified Questions
122 Flashcards
Source URL: https://quizplus.com/quiz/43335
Sample Questions
Q1) Which of the following statements expresses a disadvantage of recruiting internally?
A)Assessing the candidate's abilities is difficult.
B)The company has to hire only at the entry level.
C)"New blood" may disrupt the organization's culture.
D)A management development program is needed.
Q2) A job posting system that automatically contacts candidates by company email is an effective method for keeping good employees from looking outside the company for new opportunities.
A)True
B)False
Q3) Vocational/technical schools are targeted by firms looking for entry-level professional employees.
A)True
B)False
Q4) An organization with a strong union may have less flexibility than a non-union company in deciding who will be hired and where a newly hired person will be placed.
A)True
B)False
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Chapter 6: Selection of Human Resources
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) The use of computer-based testing for pre-employment screening has been generally well received by applicants because it saves time and effort.
A)True
B)False
Q2) Interviewers may tend to favour or select applicants they consider much like themselves. If so, which of the following is occurring?
A)bias
B)halo effect
C)stereotyping
D)negative emphasis
Q3) In the context of staffing, what are ability, intelligence, and conscientiousness examples of?
A)employability factors
B)job performance elements
C)predictors of selection criteria
D)selection criteria
Q4) Discuss this statement: "Interviews are the most widely used, but the least valid, selection method." What are some of the uses and problems associated with employment interviews?
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Chapter 7: Training Human Resources
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118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/43337
Sample Questions
Q1) Which of the following would be identified as a form of cooperative training?
A)vestibule training
B)simulations
C)e-learning
D)school-to-work
Q2) Self-efficacy refers to a person's desire to learn training content.
A)True
B)False
Q3) In one kind of practice, the sessions are held over several hours or days. Which of the following is a description of such practice?
A)spaced
B)active
C)alternate
D)massed
Q4) A learning bonus will often encourage employees to complete a cross-training program.
A)True
B)False
Q5) What learning principles should you consider in designing a training program?
Page 9
Q6) What is cooperative training? Describe its usefulness.
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Chapter 8: Talent Management and Development
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) Paul has been in his first job for two months. He is dissatisfied with his supervisor, who seems unsupportive. He misses the lack of specific feedback, worries about the project deadline six months off, and frets at the "vagueness" of his job. While these concerns are real, which of the following is most likely to be a source of unease?
A)no sense of boundaries
B)new-job remorse
C)entry shock
D)failed orientation
Q2) Which of these phrases best explains what talent management is?
A)a subsidiary of a large corporation that serves as a training ground for organizational leaders
B)a company whose best employees quit to join other firms
C)foreign countries that have most of their university graduates immigrate to Canada.
D)a way to better attract, develop, and retain key human resources
Q3) The many changes in the economy and the workplace have made the concept of career paths obsolete.
A)True
B)False
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Chapter 9: Performance Management and Appraisal
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125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/43339
Sample Questions
Q1) The recency effect causes raters to focus on the first information received about an employee's performance.
A)True
B)False
Q2) In a typical division of appraisal responsibilities, which of these is an HR unit task?
A)providing regular informal appraisals
B)designing and maintaining the formal system
C)rating performance of employees
D)reviewing appraisals with employees
Q3) Which of the following outlines the primary purpose of developmental feedback?
A)to provide examples of acceptable and unacceptable performance
B)to change or to reinforce individual behaviour
C)to compare individuals with one another
D)to ensure that employees know the reasons for changes in their compensation
Q4) The need to be both coach and mentor during the performance appraisal process causes many managers to feel internal conflict and confusion.
A)True
B)False
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11
Chapter 10: Compensation Strategies and Practices
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128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/43340
Sample Questions
Q1) Which of the following is a major drawback to the point method of job evaluation?
A)It is too complex to implement in most organizations.
B)It is too simple to apply to complex jobs.
C)It reinforces traditional organizational structures.
D)It is available only through the Hay Group.
Q2) An organization can benefit from a properly designed and implemented competency-based pay system. Which is the main benefit of the system?
A)improved participative decision-making
B)greater workforce skills and knowledge
C)lower overall labour costs compared with other systems
D)employee expectations of career progression
Q3) What is it called when jobs are grouped into pay grades based on similar market survey amounts?
A)benchmarking
B)market banding
C)broadbanding
D)market lining
Q4) What is meant by equity? Is equity an important consideration in compensation?
Q5) Why do organizations conduct job evaluations?
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Chapter 11: Variable Pay and Executive Compensation
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) In order to send a clear motivational message, an organization must choose either an individual or an organization-wide pay-for-performance plan, rather than using both simultaneously.
A)True
B)False
Q2) Which of the following is NOT a financial measure that can be used to judge executive performance?
A)return on equity
B)earnings per share
C)net income before taxes
D)market share
Q3) Enterprise incentive management systems are most useful for small firms that have difficulties in calculating complex sales commissions for their staff.
A)True
B)False
Q4) It is not always appropriate to link pay to performance.
A)True
B)False
Q5) What conditions are necessary for group or team incentives to be successful?
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Chapter 12: Managing Employee Benefits
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/43342
Sample Questions
Q1) Point-of-service health plans offer financial incentives to encourage employees to use specific medical providers.
A)True
B)False
Q2) Organizations are taking various initiatives to reduce retiree health-care benefits. Some are identified below; however, which possible action will organizations NOT be taking?
A)increasing the qualifying age for health benefits
B)capping health-care services
C)increasing deductibles and co-payments
D)reducing medical coverage
Q3) Suppose that some employees have become disabled and unable to work. Which of the following benefits will employers provide to ensure that the employees have continuing income protection?
A)workers' compensation
B)disability insurance
C)life insurance
D)employment insurance
Q4) How can benefits be used as a competitive advantage by employers?
Q5) Describe two of the family-oriented benefits being offered by employers.
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Chapter 13: Health, Safety, and Security and Risk Management
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/43343
Sample Questions
Q1) Most employees who are killed at work are killed by a co-worker.
A)True
B)False
Q2) Define the term "security" with respect to the workplace. What actions can an employer take to minimize security risks?
Q3) Which of the following is the main purpose behind wearing personal protective equipment?
A)removing a hazard
B)minimizing a hazard
C)eliminating a hazard
D)guaranteeing protection
Q4) Who is jointly responsible for occupational health and safety in an organization?
A)employers and government
B)employers and owner
C)employees and employers
D)employees and owners
Q5) What health, safety, and security issues must concern an organization when it sends employees temporarily or for the long term to foreign countries?
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Chapter 14: Employee Rights and Discipline
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/43344
Sample Questions
Q1) An employer can reduce its wrongful dismissal liability. Several measures it can take are identified below. Which of these ideas is NOT one that an employer would act on to address the liability issue?
A)maintaining adequate documentation
B)training managers
C)having a well-written employee handbook
D)including a protective restrictive covenant in the employee contract
Q2) Under the Canadian Human Rights Act, which of the following types of drug testing is prohibited?
A)random alcohol testing for safety-sensitive employees
B)pre-employment testing
C)workplace drug testing
D)post-accident testing
Q3) In the context of a complaint process, how is a peer review panel usually composed?
A)employee and management volunteers
B)volunteers from management
C)representatives from other comparable positions or occupations within the industry
D)employees selected by senior management
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16
Chapter 15: Unionmanagement Relations
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114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/43345
Sample Questions
Q1) An independent third party can step in and settle disputes that arise during the negotiation of a first contract between union and employer. Which of the following names this process?
A)first contract conciliation
B)first contract arbitration
C)first offer mediation
D)final offer arbitration
Q2) Unions often use secondary picketing in response to the subcontracting out of members' work during a strike.
A)True
B)False
Q3) Amanda was suspended for three days by her supervisor for a disciplinary violation covered in the union contract. Amanda denies that she committed this violation. She says that the supervisor "has it in for her." She is filing a grievance. Which of the following possible actions will be Amanda's first step?
A)applying for arbitration of her grievance
B)contacting the national union for representation
C)filing a written complaint with the HR manager
D)speaking to the union steward
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Page 17