Workplace Diversity and Inclusion
Midterm Exam
Course Introduction
This course examines the principles, practices, and challenges of fostering diversity and inclusion in the modern workplace. Students will explore the social, cultural, legal, and organizational dimensions of diversity, including race, gender, age, sexual orientation, ability, and cultural background. The course emphasizes the importance of creating inclusive environments that respect and value individual differences, reduce bias, and promote equitable opportunities for all employees. Through case studies, discussions, and practical projects, students will develop skills to recognize barriers to inclusion, implement effective diversity strategies, and contribute to creating a respectful and productive organizational culture.
Recommended Textbook
Human Resources Management 2nd Canadian Edition by Deborah Zinni
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15 Chapters
1873 Verified Questions
1873 Flashcards
Source URL: https://quizplus.com/study-set/2173 Page 2
Chapter 1: Changing Nature of Human Resources Management
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128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/43331
Sample Questions
Q1) Two common entry-level positions in HR are Wage and Salary Administrator and Staff Recruiter.
A)True
B)False
Answer: True
Q2) Which of the following is NOT a typical HR operational activity?
A)monitoring safety programs
B)partnering with top executives
C)supervising compensation
D)ensuring government compliance
Answer: B
Q3) What is human resources to a firm when the human resources function develops a unique capability that creates high value and differentiates the organization from its competition?
A)emerging asset
B)critical capability
C)tangible asset
D)core competency
Answer: D
Page 3
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Chapter 2: Strategic HR Management and Planning
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) One reason that mergers and acquisitions are so widespread is the high level of success for the acquired/merged firms in reaching their financial and strategic objectives.
A)True
B)False
Answer: False
Q2) Given the increasing demographic diversity of Canadian workplaces, which of these is most important to aiding retention?
A)the proper balance of tangible and intangible rewards
B)competitive pay
C)supervisory/management support
D)non-discriminatory treatment of all employees
Answer: D
Q3) Which of the following is a geographic trend that has forced changes in HR plans?
A)the influx of highly skilled technical workers from Eastern Europe
B)the outsourcing of jobs to countries with lower wage levels
C)the deterioration of inner cities
D)the movement of better educated workers to Western Canada
Answer: B
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Page 4
Chapter 3: Legal Environment of Equal Employment and Diversity
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) An argument for employment equity is that without it, many people in Canada would be permanently economically disadvantaged, which would lead to increased social problems.
A)True
B)False
Answer: True
Q2) Which of these statements is NOT a complaint made about diversity training?
A)Diversity training draws attention to differences, building walls rather than breaking them down.
B)White males can feel blamed for past wrongs against minorities and women.
C)Much of the content is viewed as "politically correct."
D)The constant focus on sensitivity reduces employee willingness to engage in productive debates.
Answer: D
Q3) It has been proven repeatedly that the key to successful diversity management is good intentions.
A)True
B)False
Answer: False
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Chapter 4: Redefining Jobs and Job Analysis
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) The competency-based approach to job analysis focuses entirely on behavioural competencies, such as customer focus and leadership.
A)True
B)False
Q2) As the counselling component of the NOC system, this resource provides global ratings assigned to occupations to better define areas such as skills and worker characteristics. Which of the following is the title of this resource?
A)Career Handbook
B)Occupational Handbook
C)Job Description Reference
D)Position Reference
Q3) The current incumbent's job qualifications are usually a good indication of what is necessary to perform the job satisfactorily.
A)True
B)False
Q4) Compare and contrast task-based job analysis and competency-based job analysis. What are the advantages and disadvantages of the two kinds of analysis?
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Chapter 5: Recruiting in Labour Markets
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122 Verified Questions
122 Flashcards
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Sample Questions
Q1) Unions have traditionally supplied workers to employers in certain industries. Which of the following businesses is an example?
A)heavy manufacturing
B)law enforcement
C)construction
D)publishing
Q2) A designated group member must always be selected above other qualified candidates.
A)True
B)False
Q3) Given that the goal is to create an effective job advertisement, which of the following elements should be addressed?
A)awareness, attention, interest, and action
B)action, notice, interest, and retention
C)attention, interest, desire, and action
D)attraction, notice, desire, and action
Q4) Recruitment involves selecting among candidates for a position.
A)True
B)False
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Chapter 6: Selection of Human Resources
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) Which of the following areas is NOT covered by employers in pre-employment screening?
A)educational attainment
B)job location
C)applicants' pay expectations
D)types of available jobs
Q2) A high negative correlation coefficient suggests that a test is a good predictor of employee performance.
A)True
B)False
Q3) The only exception to a charge of discrimination may be for a BFOR.
A)True
B)False
Q4) If a worker commits violent acts on the job, for which of the following may an employer be sued?
A)occupational health and safety violations
B)criminal mischief
C)employment malfeasance
D)negligent hiring
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Chapter 7: Training Human Resources
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) An employer may want to evaluate training results by measuring their effect on the achievement of organizational objectives. Which of the following statements best captures the difficulty of doing this?
A)Interpreting subjective performance measures is a challenge.
B)Pinpointing whether training caused the changes is difficult.
C)Organizational results are not clearly quantifiable.
D)The criteria are hard to obtain.
Q2) Which of the following statements accurately describes on-the-job training?
A)It is more expensive than classroom training.
B)Supervisors can teach their own subordinates better than HR managers can.
C)It is flexible and relevant to what employees do.
D)It is less disruptive to the workflow than other types of training.
Q3) In some training analyses, job requirements are compared with employees' knowledge, skills, and abilities to identify where training might be needed. Which of the following is that type of analysis?
A)job/task
B)individual
C)occupational
D)group
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Page 9
Chapter 8: Talent Management and Development
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) Nancy is a 28-year-old accountant with a new baby. She has decided to stay home while her child is young and return to work later. Which of the following is she unlikely to have considered when making this decision?
A)She will feel isolated as a stay-at-home mom.
B)The time away will hurt her advancement chances.
C)She won't be able to communicate well with others when she returns to work.
D)The job market will not welcome her when she returns to work.
Q2) Which of the following is an off-site development approach?
A)job rotation
B)coaching
C)human relations training
D)assistant-to positions
Q3) Which of the following statements best describes the impact that HR development is likely to have on an individual's career?
A)The organization can expect the employee to remain with it for the remainder of his/her career.
B)The individual's employability at other organizations will be reduced.
C)The employee's career goals will be subordinated to the organization's goals.
D)The individual's career may evolve and gain a new or different focus.
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Page 10
Chapter 9: Performance Management and Appraisal
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) The need to be both coach and mentor during the performance appraisal process causes many managers to feel internal conflict and confusion.
A)True
B)False
Q2) The purpose of developmental feedback is to compare individuals to one another.
A)True
B)False
Q3) Which criterion for a performance management system is LEAST essential to its effectiveness?
A)It must be a useful administrative tool.
B)It must be legal and job related.
C)It must be perceived as fair by all employees.
D)It must be consistent with the organization's strategic mission.
Q4) Which are the simplest methods for appraising performance?
A)category scaling methods
B)comparative methods
C)written methods
D)behaviourally anchored rating scales (BARS)
Q5) Discuss the characteristics of a legally defensible appraisal system.
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Chapter 10: Compensation Strategies and Practices
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) Although intrinsic rewards are valued by employees, they are not included in the concept of organizational compensation, which is limited to direct and indirect extrinsic rewards.
A)True
B)False
Q2) Larry has decided to go back to his hometown of Mellonburg, Ontario, and set up an architectural design business. Mellonburg is a depressed farming community of 351 residents. It is 20 km from the nearest movie theatre and 70 km from the nearest Starbucks coffee shop. In which quartile will Larry probably have to pay in order to attract highly skilled architects?
A)first
B)second
C)third
D)fourth
Q3) Junior Birdman Children's Clothing and Toy Company must employ the most creative and talented children's designers available on the market. It must use a "meet the market" compensation-quartile strategy.
A)True
B)False
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Page 12
Chapter 11: Variable Pay and Executive Compensation
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Jessica is an employee for one of the largest corporations in Canada. She makes the average pay of workers in this organization. The CEO of Jessica's company earns many times more than what she earns. Which of the following numbers is the closest multiplier?
A)200
B)10
C)50
D)100
Q2) Which of the following is a strategic and financial metric for variable pay plans?
A)turnover cost reduction
B)increase in customer satisfaction levels
C)increase in market share
D)return on investment
Q3) ESOPs are popular among employees because they reliably provide increased financial security in retirement.
A)True
B)False
Q4) What factors will contribute to a successful variable pay plan?
Q5) What conditions are necessary for group or team incentives to be successful?
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Chapter 12: Managing Employee Benefits
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) Which employee amount is the basis for calculating Canada or Quebec Pension Plan contributions?
A)pensionable earnings
B)gross earnings
C)net earnings
D)taxable earnings
Q2) Which of the following is NOT a factor that contributes to increases in the costs of employee health benefits?
A)increased use of services
B)double-digit inflation of drug plans
C)inefficient management of health plans
D)aging population
Q3) Which of the following lists best outlines some of the services provided by provincial medicare?
A)cancer treatment, over-the-counter medications, and diagnostic services
B)diagnostic services, vaccinations for children, and treatment procedures
C)dental care, diagnostic services, and preventive services
D)over-the-counter medications, diagnostic services, and preventive services
Q4) What security benefits are mandated by federal or provincial law? How are they funded?
Page 14
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Chapter 13: Health, Safety, and Security and Risk Management
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) Who is jointly responsible for occupational health and safety in an organization?
A)employers and government
B)employers and owner
C)employees and employers
D)employees and owners
Q2) Typically, kidnap and ransom insurance will pay for bodily injuries suffered by victims and deal with negotiation and other expenses.
A)True
B)False
Q3) Employees having emotional, physical, or other personal problems can gain counselling and other help in a non-work setting. Which of the following resources provides such support?
A)an HR specialist
B)an organizational ombudsman
C)a wellness program
D)an employee assistance program
Q4) Distress is the most severe type of stress.
A)True
B)False
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Chapter 14: Employee Rights and Discipline
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) As director of HR for a regional trucking firm, you have been asked by your CEO to outline the steps that need to be taken in order to place global positioning devices in all the trucks. The goal is to ensure that the truck drivers take approved routes on provincial highways, not "shortcuts" on substandard roads or other deviations. The CEO also wishes to install mileage and time recorders on the trucks to ensure that drivers are taking mandatory rest breaks. Which of the following pieces of advice should you refrain from offering the CEO?
A)Provide feedback to the truckers regarding their performance monitoring in order to help them improve performance.
B)Determine in advance how all the information from performance monitoring will be used.
C)Obtain signed consent forms from the truckers agreeing to performance monitoring.
D)Maintain secrecy about the exact methods of monitoring; otherwise, the truckers will sabotage the tracking devices.
Q2) Describe the similarities and differences of the progressive discipline procedure and the positive discipline procedure.
Q3) What should managers consider when preparing employee handbooks?
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Page 16
Chapter 15: Unionmanagement Relations
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Bird Song Publishing is involved in a union organizing attempt. The CEO of Bird Song may legally promise to raise the hourly wage by 25 cents if the union organizing drive fails.
A)True
B)False
Q2) An employer argues that it cannot afford to pay what the union is asking. Which of the following actions must the employer then take?
A)allowing a third party neutral to examine the company's books and making an official finding of the company's financial condition
B)initiating the preliminary steps toward bankruptcy filing
C)providing necessary financial data if requested by the union
D)unilaterally providing full financial disclosure at the time the financial argument is made
Q3) Which of the following is NOT an approved model for resolving negotiation impasses in the public sector?
A)controlled strike
B)unrestricted right-to-strike
C)interest arbitration
D)restrictive strike
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Page 17