Workplace Diversity and Inclusion
Exam Questions
Course Introduction
This course explores the fundamental concepts, challenges, and opportunities related to diversity and inclusion in contemporary workplaces. Students will examine the dimensions of diversity, including race, gender, age, disability, sexual orientation, religion, and cultural background, with a focus on the benefits of fostering inclusive organizational environments. Through case studies, theoretical frameworks, and real-world scenarios, the course equips students with practical strategies and tools for addressing bias, promoting equity, and building collaborative and innovative teams. By the end of the course, students will understand the legal, ethical, and social implications of diversity and inclusion and be prepared to contribute positively to organizational culture and performance.
Recommended Textbook
Organizational Behavior V. 2.0 by Talya Bauer and Berrin Erdogan
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15 Chapters
2346 Verified Questions
2346 Flashcards
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Page 2
Chapter 1: Organizational Behavior
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) A kinesthetic (tactile)learner is very likely to avoid taking once a week classes as they require too much sitting and listening time.
A)True
B)False
Answer: True
Q2) Moore's Law suggests that computing power doubles every two years.
A)True
B)False
Answer: True
Q3) Research conducted in an actual organization and with real employees is
A)a field study.
B)a survey.
C)a lab study.
D)a meta-analytic study.
Answer: A
Q4) Les Schwab Tires,Inc.attributes their success to the ability to maintain a strong organizational culture.
A)True
B)False
Answer: True
Page 3
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Chapter 2: Managing Demographic and Cultural Diversity
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Which of the following statements on the benefits of effective management of diversity is INCORRECT?
A)Diverse workforces lead to higher-quality decisions.
B)Diverse workforces create cheaper products.
C)Diverse workforces lead to lower litigation costs.
D)Diverse workforces have led to higher stock prices for firms.
Answer: B
Q2) A ________ culture values achievement,competitiveness and the acquisition of money and other material objects.
Answer: masculine /aggressive
Q3) Which of the following were identified by the IBM diversity task force as concerns held by women in the organization?
A)lack of networking opportunities
B)presence of a male-dominated culture
C)work/life management challenges
D)all of the above
Answer: D
Q4) Demographic traits like race,gender and age are part of _________ diversity.
Answer: surface -level
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Chapter 3: Understanding People at Work: Individual
Differences and Perception
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Sample Questions
Q1) In this scenario,given what you know about the referee's call,you could explain Bill's behavior as
A)internal attribution.
B)external attribution.
C)self-serving bias.
D)self-fulfilling prophecy.
Answer: B
Q2) Early experiences are important influences over dominant values.If Sharon was raised by an aunt because her parents had both died when she was ten,she most likely would see what value as central to her life?
A)an exciting life
B)security
C)self-respect
D)forgiveness
Answer: B
Q3) When people believe that things happen to them because of luck,other people or a higher being,they are classified as high in
Answer: external locus of control
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Chapter 4: Individual Attitudes and Behaviors
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Sample Questions
Q1) Age is positively related to both frequency and duration of absenteeism.
A)True
B)False
Q2) With regard to age,___________ individuals are better citizens.
Q3) Briefly describe differences in job attitudes held around the world.
Q4) __________ ____________ is the emotional attachment people have toward the company they work for.
Q5) ___________ refers to an employee leaving an organization.
Q6) An unwritten understanding about what the employee will bring to the work environment and what the company will provide in exchange is called a ______________ ______________.
Q7) Why does the way an employee is treated by others in a firm predict citizenship behavior?
Q8) The success of work attitude surveys depends on the perceived credibility of management by employees.
A)True
B)False
Q9) ___________ ______________ and
6
are two key work attitudes that are the most relevant to important outcomes in the work environment.
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Chapter 5: Theories of Motivation
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Sample Questions
Q1) What are some of the key characteristics of individuals identified by a Thematic Apperception Test as high need for achievement? In what occupations do high need for achievement individuals perform well?
Q2) Herzberg has been strongly criticized for his research finding that salary is a hygiene factor.Describe the nature of hygiene factors and how salary fits this category.What are the implications of this finding for managers in the workplace?
Q3) Job performance is a function of the interaction between a person's _______,ability,and ___________.
Q4) To influence instrumentality,managers can
A)ensure that the environment facilitates performance.
B)give employees choice over rewards.
C)consistently reward high performers.
D)encourage people to believe their effort makes a difference.
Q5) Benevolents expect to receive substantial compensation for relatively little input. A)True
B)False
Q6) Social needs is to Maslow,as _______________ is to Alderfer.
Q7) ______________ motivation theories see motivation as a rational process.
Page 8
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Chapter 6: Designing a Motivating Work Environment
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Sample Questions
Q1) Which of the following is a core job characteristic in Hackman and Oldham's job characteristics model?
A)role variety
B)task importance
C)feedback
D)pay
Q2) Explain why goals can be motivating.
Q3) Which of the following is accurate for goal setting?
A)Management commitment is key to successful implementation of MBO programs.
B)In general,there are no downsides to goal setting.
C)Goals should be easily achieved to be motivating.
D)Goals are more effective motivators if feedback on achievement is limited so as not to divert attention from the goal to the feedback.
Q4) Which of the following psychological states has research identified as the most important for employee attitudes and behaviors?
A)responsibility
B)knowledge of results
C)motivation
D)meaningfulness
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Chapter 7: Managing Stress and Emotions
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172 Flashcards
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Sample Questions
Q1) Information overload negatively impacts employee efficiency and creativity.
A)True
B)False
Q2) On the Holmes-Rahe scale,the most stressful life event is the death of a spouse.
A)True
B)False
Q3) Which of the following statements is true of major life changes?
A)Stress results from negative life changes but not from positive ones.
B)The Holmes-Rahe scale ascribes stress values to life events based upon incidences of illness and death in the 12 months after such events.
C)Stressors are one-time events so the number of stressors you experience in a 12 month period is not important.
D)Life events can impact our psychological but not our physical well-being.
Q4) Information processing demands that exceed the supply or capacity of time available for such processing is called
A)role conflict.
B)role ambiguity.
C)role overload.
D)information overload.
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Chapter 8: Communication
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Sample Questions
Q1) Ariel was writing a paper at her laptop when the phone rang.She answered it but kept writing as she talked.It was a friend who needed an assignment that had been given last week.Ariel e-mailed her the assignment.A second e-mail just arrived from the friend,which said: "I said the assignment for Monday,this is Wednesday's." Ariel likely made the mistake because of the _________ in her communication situation. A)message. B)noise.
C)sender. D)feedback.
Q2) _____________ are symbols that offer clues to the emotional side of words used in e-mail messages.
Q3) Briefly discuss the different directions information can flow in an organization.
Q4) The three types of communication are: _____________,_______________,and _______________.
Q5) A ______________ originates the communication process.
Q6) Written communication is best utilized when the ideas are simple. A)True B)False
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Chapter 9: Managing Groups and Teams
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Sample Questions
Q1) Which of the following represents a unique challenge with regard to the management of virtual teams?
A)Building trust with virtual team.
B)Not being physically seen by managers.
C)Nature of communication used with virtual team.
D)All of the above
Q2) To make a team contract meaningful,which of the following sections should be included?
A)team compensation.
B)team decision making.
C)team meetings.
D)team dynamics.
Q3) Which group would be the most effective from a performance standpoint?
A)A group with low task commitment and low group cohesion.
B)A group with high group cohesion and low task commitment.
C)A group with high task commitment and low group cohesion.
D)A group with high group cohesion and high task commitment.
Q4) Empowered teams have the responsibility and authority to achieve their goals.
A)True
B)False
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Chapter 10: Conflict and Negotiations
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Sample Questions
Q1) Which conflict handling style is indicated by an individual who says,"I don't really care if we work this out."?
A)accommodation
B)collaboration
C)avoidance
D)compromise
Q2) Describe two ways in which organizational conflict can be managed.
Q3) What are some of the conditions or factors that increase the risk of an employee experiencing workplace violence on the job?
Q4) The conflict resolution process where a neutral third party listens to each side's case and makes a binding decision is called ___________.
Q5) The party with the best alternative to a negotiated agreement is in the best negotiating position.
A)True
B)False
Q6) Describe the nature of the relationship that exists between conflict and performance in organizations.
Q7) The _________ conflict handling style is uncooperative and unassertive.
Page 13
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Chapter 11: Making Decisions
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Sample Questions
Q1) All decisions have major consequences and require much thought.
A)True
B)False
Q2) Analysis paralysis is when more and more time is spent on gathering information and thinking about it,but no decisions are made.
A)True
B)False
Q3) An example of a nonprogrammed decision is deciding whether to merge with another firm.
A)True
B)False
Q4) Research shows that consensus decision making is less accurate and can even make group members feel less satisfied with a decision.
A)True
B)False
Q5) Automated responses that we use to make decisions are called _______
Q6) In Japan,nemawashi refers to building _______________ within a group before a decision is made.
Q7) Give an example of a strategic decision and indicate who usually makes it.
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Chapter 12: Leading People Within Organizations
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Sample Questions
Q1) In a high _______________,the leader forms a trust-based relationship with the members.
Q2) What implications do the Milgram experiments have for the concept of leadership? The Milgram experiments,where subjects were directed by an individual in a lab coat to administer electric shocks to other people when those individuals gave a wrong answer to questions,demonstrates that people in positions of authority are influential in driving others to ethical or unethical behaviors.In the Milgram situation,the individuals giving the INCORRECT answers were actually actors,and the electric shocks subjects thought they were delivering were not real.Yet,the actors pretended the shocks were occurring.About two-thirds of the subjects continued to administer the shocks to INCORRECT answers even when those shocks reached "dangerous" levels.
Q3) Maria is part of an organizational behavior project group.Her group members chose her as the leader of the group because she is always on task,on time for meetings,sets achievable goals and is willing to assist anyone who needs help.Maria is
A)agreeable.
B)extraverted.
C)conscientious.
D)open.
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Page 15
Chapter 13: Power and Politics
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Sample Questions
Q1) If employees think that their organization is overly driven by politics
A)employees have lower job satisfaction,but are no less committed to the organization.
B)employees perform worse on their jobs.
C)employees have higher levels of job performance.
D)that perception is nearly impossible to change.
Q2) Giving students a free mug,t-shirt,or blanket just for getting their names on a mailing list at an organization is an example of the ____________ influence tactic.Research suggests individuals try to repay what has been given them.
A)ingratiation
B)exchange
C)pressure
D)personal appeal
Q3) ___________ __________ indicate emotional as well as informational support in a social network.
A)Strong ties
B)Weak ties
C)Social ties
D)Casual ties
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Chapter 14: Organizational Structure and Change
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Sample Questions
Q1) Briefly describe the Lewin process of change model.
Q2) Conflict at various levels is a potential issue for matrix organizations.
A)True
B)False
Q3) What are two key steps in refreezing for change?
Q4) Functional structures
A)are most effective when an organization has a large number of products.
B)are most effective in dynamic environments.
C)tend to facilitate the effective performance of employees with general mental abilities.
D)are cost-effective structures for the human resource and information technology departments of most companies.
Q5) What is a learning organization?
Q6) Mechanistic structures
A)are conducive to entrepreneurial activity and general innovativeness.
B)maximize efficiency and minimize costs.
C)enhance intrinsic motivation on the job.
D)are flexible and react well to change.
Q7) What impact might technology have on an organization?
Q8) What impact do market conditions have on an organization?
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Chapter 15: Organizational Culture
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Sample Questions
Q1) During onboarding activities,successful employees are more likely to A)seek feedback.
B)network.
C)be proactive.
D)all of the above
Q2) You are going to your first full-time position in the morning.What can you do to make sure you get "on board" immediately?
Q3) What is the new employee's role in onboarding?
Q4) The process through which new employees learn the attitudes,knowledge,skills,and behaviors required to function effectively within an organization is A)attraction-selection-attrition.
B)organizational socialization.
C)mentoring.
D)assessment.
Q5) Creating a safety culture can reduce accidents,improve employee retention and increase profitability due to reduced workers' compensation claims.
A)True
B)False
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