Workplace Conflict Resolution
Midterm Exam
Course Introduction
Workplace Conflict Resolution explores the dynamics of conflict in professional settings and provides students with the skills necessary to identify, assess, and effectively resolve disputes among individuals and teams. Through case studies, role-playing, and group discussions, the course covers conflict theory, communication strategies, negotiation techniques, mediation processes, and the influence of organizational culture on conflict. Students will develop practical approaches to minimize workplace disruptions and foster a cooperative, productive work environment, with particular attention to diversity, ethics, and organizational policies.
Recommended Textbook
Labor Relations Development Structure Process 12th Edition by John A. Fossum
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17 Chapters
1358 Verified Questions
1358 Flashcards
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Page 2
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Study
Chapter 1: Introduction
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Sample Questions
Q1) The basis for the practice of labor relations within a unionized employer is a contract negotiated by the parties.
A)True
B)False
Answer: True
Q2) Who are responsible for making operational decisions for corporations?
A) Managers hired by the shareholders through their elected board of directors
B) Shareholders
C) Investors and directors of the company
D) The managing directors and the partners of the company
Answer: A
Q3) Operational decisions are made by the managers hired by the shareholders' elected board of directors.
A)True
B)False
Answer: True
Q4) Dissatisfaction is consistently associated with turnover.
A)True
B)False
Answer: True
Page 3
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Chapter 2: The Evolution of American Labor
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Sample Questions
Q1) _____ prohibited the insistence upon union membership as a condition of continued employment.
A) Closed shop agreements
B) Recognitional picketing
C) Right-to-work laws
D) The Mohawk Valley formula
Answer: C
Q2) Explain yellow-dog contracts.
Answer: Employers championed the open shop,ostensibly to preserve the freedom of employees to refrain from joining unions.But the freedom to join was discouraged through the use of yellow-dog contracts,which applicants and employees were required to sign,indicating they understood union membership was grounds for discharge.As the decade wore on,yellow-dog contracts were seen increasingly as instruments of coercion,severely restricting the private rights and potential economic power of employees.
Q3) Under the Taft-Hartley Act,secondary boycotts to force an employer to cease doing business with others were made illegal.
A)True
B)False
Answer: True
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Chapter 3: Employment Law and Federal Agencies
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Sample Questions
Q1) Which of the following is a purpose of the Railway Labor Act?
A) Requiring financial disclosures from unions and employers
B) Prohibiting secondary boycotts
C) Eliminating any restrictions on joining a union
D) Securing a minimum wage for railway employees
Answer: C
Q2) Which act outlaws injunctions for nonviolent labor union activities and makes yellow-dog contracts unenforceable?
A) Labor Management Relations Act
B) Landrum-Griffin Act
C) Norris-La Guardia Act
D) Civil Service Reform Act,Title VII
Answer: C
Q3) The _____ Act,passed during a period of relative weakness for organized labor,only considered employer practices.
A) Norris-La Guardia
B) Landrum-Griffin
C) Wagner
D) Taft-Hartley
Answer: C
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Chapter 4: Union Structure and Government
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Sample Questions
Q1) Who are mainly organized under the American Federation of State,County,and Municipal Employees?
A) Skilled electricians primarily involved in contract construction
B) Workers in utilities,construction,telecommunications,broadcasting,manufacturing,railroads,and government
C) Public employees outside the federal government and employees in private,nonprofit public-service organizations
D) Workers in the fabrication and assembly of autos and trucks,airplanes,construction and agricultural equipment,and associated parts suppliers
Q2) _____ form where employees of a particular employer organize without external assistance.
A) Labor federations
B) Central bodies
C) National unions
D) Independent locals
Q3) The nationals and the AFL-CIO levy a per capita tax on the locals.
A)True
B)False
Q4) Describe state and local central bodies.
Page 6
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Chapter 5: Unions: Member and Leader Attitudes,
Behaviors, and Political Activities
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Sample Questions
Q1) When endorsements are given,organized labor always supports _____ Party candidates.
A) Republican
B) Democratic
C) Incumbent
D) Conservative
Q2) The labor movement has generally opposed the liberalization of trade policies,particularly where _____ are not included in trade agreements.
A) dumping approvals
B) negotiated labor standards
C) closed shop agreements
D) sweat shop approvals
Q3) One of the most important changes in the economic environment that labor unions have had to deal with is the increasing _____ of the production of goods and services.
A) privatization
B) localization
C) globalization
D) economization
Q4) Briefly outline union member participation and satisfaction.
Page 7
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Chapter 6: Union Organizing Campaigns
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Sample Questions
Q1) If unionized,many decisions that managers previously implemented unilaterally would require consultation and negotiation with the union.
A)True
B)False
Q2) Employees who are hired after _____ need to be recruited to join and get socialized to better understand and support the union's goals.
A) the negotiation of the neutrality pledges
B) decertification elections
C) craft severance
D) unionization in the firm
Q3) The National Labor Relations Board acts as a referee in the process of organizing unions.
A)True
B)False
Q4) Under what conditions does the NLRB allow craft severance?
Q5) Beliefs about unions and the opinions of others are salient to the future influence voting behavior.
A)True
B)False
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Chapter 7: Union Avoidance: Rationale,Strategies,and
Practices
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Sample Questions
Q1) The National Labor Relations Act forbids the establishment of or dominance of a union by an employer.
A)True
B)False
Q2) Job property rights are established over time and employers should be constrained in the types of decisions they can make about employees as employees accrue _____ and _____.
A) higher wages;recognition
B) specialized skills;unionizing tendencies
C) seniority;firm-specific skills
D) greater power;mentorship
Q3) After unionization,employers reduce their historical levels of investment in:
A) newly unionized facilities.
B) new technologies.
C) hiring and retention of employees.
D) employee benefits.
Q4) Explain the employer's versions of "community action" plans that were implemented during the 1920s and 1930s and the implications thereof.
Q5) Explain how shareholder value decreases following unionization.
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Chapter 8: The Environment for Bargaining
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Q1) Which of the following statements about competitive and/or concentrated markets is true?
A) In competitive industries,demand for a firm's product is highly inelastic.
B) The demand for each employer's products in concentrated industries is highly price-sensitive.
C) The labor demand in concentrated industries is less elastic than it is in the competitive situation.
D) Wage increase can be easily passed on to customers in competitive industries.
Q2) Under which act do bargaining units need to be organized on a craft basis?
A) Taft-Hartley Act
B) Norris-La Guardia Act
C) Railway Labor Act
D) Wagner Act
Q3) Economic theory suggests workers will be added until the added value of the additional output no longer exceeds the wage.
A)True
B)False
Q4) Explain the labor-capital substitution.
Q5) Write a short note on industrywide bargaining.
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Chapter 9: Wage and Benefit Issues in Bargaining
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Sample Questions
Q1) ERISA compels employers to offer a pension plan to all the employees.
A)True
B)False
Q2) Which of the following statements is true regarding pension plans?
A) Under salary reduction plan,the employer's fiduciary decides where to invest funds.
B) Under defined benefit plan,the employee elects to contribute some amount of pretax income to his/her retirement account.
C) Under defined contribution plan,the risk of investment is borne by the employer.
D) Under ERISA,employer is not required to offer a pension plan.
Q3) Which of the following is a method used to determine how much an individual will earn within a job?
A) Shift differentials
B) Land-and-step plans
C) Piece rate systems
D) Two-tier structures
Q4) Explain an important cost-of-living adjustment (COLA)consideration while increasing wages.
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Chapter 10: Nonwage Issues in Bargaining
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Sample Questions
Q1) Write a short note on Taylorism.
Q2) Labor flexibility is greater in companies without unions. A)True
B)False
Q3) Some contracts allow employees to refuse more than a specified number of overtime hours per week.
A)True
B)False
Q4) High grievance rates are associated with increased productivity. A)True
B)False
Q5) Contracts do not specify the union's representation rights.
A)True
B)False
Q6) The scientific management system included a hierarchical organizational and supervisory structure in which rank-and-file workers had a major say in the workplace.
A)True
B)False
Q7) Explain high-performance work organizations (HPWO).
Page 12
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Chapter 11: Contract Negotiations
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Sample Questions
Q1) In which of the following relationship patterns can the degree of friendliness between parties be described as a "sweetheart relationship"?
A) Containment-aggression
B) Accommodation
C) Collusion
D) Conflict
Q2) A basic rule that appears to govern the bargaining process is that an impending contract expiration is necessary for the commencement of bargaining.
A)True
B)False
Q3) The union has strong interests in a continuing relationship,while management generally has no intrinsic interest in its continuation.
A)True
B)False
Q4) Identify the important points that should be kept in mind by the management while preparing data for negotiation.
Q5) Provide an example of a situation where interactive bargaining might be used.
Q6) How is bluffing valuable in negotiations?
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Chapter 12: Impasses and Their Resolution
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Sample Questions
Q1) While _____ are not impasses,some firms have used them to gain concessions or to escape existing contracts without negotiating.
A) bankruptcies
B) lockouts
C) pickets
D) whipsaws
Q2) A short strike may be a relatively low-cost investment in gaining large future demands.
A)True
B)False
Q3) Mediators' concern is not what either party achieves;thus,they are unlikely to influence the direction of the outcome.
A)True
B)False
Q4) Mediation helps parties settle on their own terms when they have been unable to do so without assistance.
A)True
B)False
Q5) Explain the four different types of strikes.
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Chapter 13: Union-Management Cooperation
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Sample Questions
Q1) Unions adopt one of five reactions to innovative workplace initiatives.What are they?
Q2) Differentiate between control and return rights.
Q3) Workplace restructuring has decreased the intensity of work and increased the number of employees in production jobs.
A)True
B)False
Q4) Workplace restructuring has increased _____.
A) the intensity of work
B) the number of employees in production jobs
C) sales gain
D) exports
Q5) How do gainsharing plans benefit both employers and employees?
Q6) Contracts negotiated using IBB were MORE likely to have which of the following?
A) Decreased work rule flexibility
B) Old pay arrangements
C) Joint committees
D) Individual-based work systems
Q7) What are the five "buckets" in a bucket bargaining model?
Q8) What is integrative bargaining? What solutions does it seek?
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Chapter 14: Contract Administration
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Q1) Satisfaction with outcomes of the grievance procedure was negatively related to _____.
A) issue importance
B) union success rate
C) size of the unit
D) resolution rate
Q2) Which is the area in which employees might be justified in unilaterally refusing a work assignment they have a valid reason to believe could lead to injury?
A) Work schedules
B) Working conditions
C) Individual personnel assignments
D) Production standards
Q3) When an employee has repeatedly breached rules and been disciplined and the employee's behavior does not change,employers and unions may implement a _____ in an attempt to save the employee's job.
A) last chance agreement
B) preliminary agreement
C) verbal agreement
D) live agreement
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Page 16
Chapter 15: Grievance Arbitration
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Sample Questions
Q1) Arbitrator selection rates in interest cases are higher for arbitrators who are evaluated highly on attention to procedural justice issues.
A)True
B)False
Q2) Rules of evidence in arbitration are more _____ than those in courts of law.
A) discretionary
B) elective
C) liberal
D) binding
Q3) In large organizations or those where a long-term bargaining relationship exists,the contract may name an individual or group of _____ to judge disputes.
A) permanent umpires
B) negotiation specialists
C) rights allocators
D) ad hoc arbitrators
Q4) How do arbitrators evaluate cases pertaining to work-family conflicts?
Q5) What are the factors that the arbitrator needs to consider while preparing the award?
Q6) Explain the difference between permanent umpires and ad hoc arbitrators.
Page 17
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Chapter 16: Public Sector Labor Relations
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Sample Questions
Q1) One way interest arbitration and rights arbitration differ is that many contracts and statutes permit parties to alter final offers and to settle after the process begins.
A)True
B)False
Q2) Multilateral bargaining is more frequent where there is internal conflict in the positions of management bargainers,the union is politically active,and where the union attempts to use a variety of impasse procedures.
A)True
B)False
Q3) Bargaining-unit composition depends on the:
A) interests of the organizing union
B) degree of union-management cooperation
C) qualification of the union organizers
D) interests of the management
Q4) What are the factors associated with the incidence and duration of school strikes?
Q5) In New York,fact-finding follows mediation for police and firefighters.
A)True
B)False
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Chapter 17: A Survey of Labor Relations in Market
Economies
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Sample Questions
Q1) _____ is unrelated to union member activity in Japan.
A) Dissatisfaction with pay
B) Interaction with others in the work group
C) Age
D) Job status
Q2) Evidence suggests works councils are more interested in preserving union interests than plant interests.
A)True
B)False
Q3) _____ strategies have limited growth implications since there is probably some limit on the potential level of internal consumption,particularly given income levels.
A) Import-substitution industrialization
B) Labor- intensive industrialization
C) Export-oriented industrialization
D) Comparative advantage industrialization
Q4) In the U.S. ,the locus of power is vested in the local unions.
A)True
B)False
Q5) Briefly describe how works councils function in Germany.
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