Workplace Conflict Resolution
Chapter Exam Questions
Course Introduction
This course explores the dynamics of conflict in workplace settings, focusing on the causes, types, and impacts of conflict among individuals and groups. Students will learn theories of conflict, communication strategies, and practical negotiation techniques to identify, address, and resolve disputes effectively. The curriculum emphasizes developing skills in mediation, active listening, emotional intelligence, and collaborative problem-solving, preparing participants to foster a more positive, respectful, and productive work environment.
Recommended Textbook
Labor Relations Development Structure Process 12th Edition by John A. Fossum
Available Study Resources on Quizplus
17 Chapters
1358 Verified Questions
1358 Flashcards
Source URL: https://quizplus.com/study-set/2952
Chapter 1: Introduction
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/58768
Sample Questions
Q1) Operational decisions are made by the managers hired by the shareholders' elected board of directors.
A)True
B)False
Answer: True
Q2) Which of the following conditions results in employees voting more likely for unions?
A) Discontent with employment conditions
B) Job task characteristics
C) Co-worker friction
D) Political unrest in the country
Answer: A
Q3) What does unionization introduce into the workplace?
A) Democracy into the employment relationship
B) An institutionalized mechanism for the purchase and sale of shares
C) The risk of diversifying ownership across several corporations
D) Complete freedom to the employer to alter the terms and conditions of employment
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: The Evolution of American Labor
Available Study Resources on Quizplus for this Chatper
79 Verified Questions
79 Flashcards
Source URL: https://quizplus.com/quiz/58767
Sample Questions
Q1) Why was the Federal Mediation and Conciliation Service established?
A) To aid settlement of unresolved contractual disputes
B) To replace collective bargaining in employer-union relations
C) To improve wages through administratively initiated change
D) To make rule-making subject to court review
Answer: A
Q2) Which of the following was the primary goal of the IWW?
A) To abolish the wage system
B) To achieve better wages for public employees
C) To achieve better working conditions
D) To usurp management functions
Answer: A
Q3) _____ allowed professionals in an agency to decide whether to join a bargaining unit.
A) The Landrum-Griffin Act
B) Executive Order 11616
C) The Taft-Hartley Act
D) Executive Order 10988
Answer: B
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Employment Law and Federal Agencies
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/58766
Sample Questions
Q1) The _____ is responsible for notifying the president if an unsettled,mediated dispute threatens to cripple transport in some section of the country.
A) National Mediation Board
B) National Railroad Adjustment Board
C) Federal Mediation and Conciliation Service
D) National Labor Relations Board
Answer: A
Q2) According to the Wagner and Taft-Hartley Acts,an employee has to be an employee of an organization in which a labor dispute occurs.
A)True
B)False
Answer: False
Q3) The Racketeer Influenced and Corrupt Organizations Act was passed to deter corruption by requiring the forfeiture of illegal gains.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Union Structure and Government
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/58765
Sample Questions
Q1) Which of the following have traditionally operated as either craft or industrial unions?
A) Executive committees
B) National unions
C) Political action committees
D) Local unions
Q2) In the UAW's organization,the national departments are the line portion of the organization.
A)True
B)False
Q3) _____ mergers require agreements on the role of present union officers and the fate of local unions following the merger.
A) Conglomeration
B) Scale
C) Symbiotic
D) Commensalistic
Q4) Describe the channels of funds available to unions.
Q5) Who are stewards? Describe their roles and responsibilities.
Q6) Describe state and local central bodies.
Q7) How can the national union democracy be measured?
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Unions: Member and Leader Attitudes,
Behaviors, and Political Activities
Available Study Resources on Quizplus for this Chatper
79 Verified Questions
79 Flashcards
Source URL: https://quizplus.com/quiz/58764
Sample Questions
Q1) Which of the following is behaviorally reflected in participation,espousing union goals,and persuading others to join and work toward the goals?
A) Commitment
B) Globalization
C) Service
D) Lobbying
Q2) Union political action appears to be more successful in influencing legislation in peripheral areas of interest than in central areas of interest.
A)True
B)False
Q3) Marxist work beliefs independently contribute to higher feelings of satisfaction.
A)True
B)False
Q4) The labor movement has generally opposed the liberalization of trade policies,particularly where negotiated labor standards are not included in trade agreements.
A)True
B)False
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Union Organizing Campaigns
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/58763
Sample Questions
Q1) Explain the following factors that would establish a community of interests with respect to the NLRB policy: degree of functional integration,common supervision,and work situs.
Q2) Organizing unions is highly adversarial and heavily regulated.
A)True
B)False
Q3) The union may petition the _____ to hold an election in the unit it is trying to organize and includes the signed authorization cards as evidence of support.
A) business agents
B) NLRB
C) AFL
D) stewards
Q4) A(n)_____ is held to determine whether a majority of employees desire union representation,and if so,by which union.
A) board-directed election
B) representation election
C) election bar
D) recognitional picketing
Q5) Explain what happens as an organizing campaign gains momentum.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Union Avoidance: Rationale,Strategies,and
Practices
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/58762
Sample Questions
Q1) While _____ have been found following unionization for represented employees,this may not carry over to nonunion employees who also received increased pay.
A) attendance decreases
B) productivity increases
C) share price increases
D) a decrease in golden handcuffs
Q2) Where nonunion grievance procedures exist,rates are lower when peer review and/or nonunion arbitration is used for deciding cases.
A)True
B)False
Q3) _____ occurs more often in small units that lack local leadership,have low member involvement in union activities,and a higher frequency of strikes.
A) Union affiliation
B) An unfair labor practice
C) An organizing campaign
D) Decertification
Q4) Explain how a doctrinaire organization functions.
Q5) Explain how shareholder value decreases following unionization.
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: The Environment for Bargaining
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/58761
Sample Questions
Q1) Nonunion competition is reduced by requiring equivalent pattern agreements.
A)True
B)False
Q2) In which of the following conditions will the employer have higher ability to continue operations?
A) When the strike is in peak season
B) When the firm is capital-intensive
C) When high skilled labor is not easily replaceable
D) When an employer has only one plant that produces the product
Q3) When does industrywide bargaining take place?
A) When employees stick to a single employer within a small geographic area
B) When products or services are essentially commodities
C) When the bargaining occurs within a relatively small geographic area
D) When the bargaining is done in a business operating in several distinct industries
Q4) A conglomerate has low bargaining power.
A)True
B)False
Q5) Explain the labor-capital substitution.
Q6) How do integrated facilities affect an employer's ability to take on strikes?
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Wage and Benefit Issues in Bargaining
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/58760
Sample Questions
Q1) ERISA compels employers to offer a pension plan to all the employees.
A)True
B)False
Q2) Cost-of-living adjustment is intended to maintain parity between wages and profits over time.
A)True
B)False
Q3) Aaron,an employee at a manufacturing company,earns $18 an hour.If the company agrees to a new wage contract,Aaron will be paid $18.72 an hour.What is the percentage of wage increase the company must agree to?
A) 5 percent
B) 3.5 percent
C) 4 percent
D) 2.5 percent
Q4) Which characteristics of grade structures must be negotiated?
Q5) Collective bargaining alters the status quo in pay administration by substituting a negotiated contract for management's unilaterally determined practices.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Nonwage Issues in Bargaining
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/58759
Sample Questions
Q1) Employers try to avoid one-year contracts because they believe short contracts lead to lower employee morale.
A)True
B)False
Q2) What does a modified union shop require?
Q3) Which of the following is true about union influences on hiring?
A) Unionized employers use the most number of recruiting sources and methods,even with the availability of more applicants from chosen sources.
B) Minorities are a lower proportion of new hires in unionized organizations as compared to nonunion organizations.
C) Employers that actively promote unionization will screen out prounion applicants.
D) For lower-skilled jobs,a unionized employer will have a larger pool from which to select.
Q4) Which of the following refers to union representation without paying dues?
A) Free riding
B) Bumping
C) Dues checkoff
D) Accretion
To view all questions and flashcards with answers, click on the resource link above.
Page 12
Chapter 11: Contract Negotiations
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/58758
Sample Questions
Q1) Which of the following should be avoided in a contract if cost certainty is important?
A) Cost-of-living clauses
B) Gainsharing clauses
C) Profit sharing plans
D) Piece-rate pay plans
Q2) Which of the following is a basic rule that appears to govern the bargaining process?
A) An impending contract expiration is for ending bargaining.
B) The initial bargaining demand should be large.
C) Strikes and lockouts are advocated throughout the bargaining process.
D) Negotiations begin when parties enter into an agreement.
Q3) Studies on collective bargaining negotiations found that female negotiating teams were more likely to reach agreement.
A)True
B)False
Q4) In the long run,high union density lowers investment and employment growth.
A)True
B)False
Q5) Bargaining includes four behavioral components.Identify them.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Impasses and Their Resolution
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/58757
Sample Questions
Q1) _____ strikes most frequently involve plant administration issues and generally last three days or less.
A) Renegotiation
B) Wildcat
C) Sympathy
D) Intracontract
Q2) Which of the following is NOT a result of a shutdown?
A) Highly negative consequences for future labor relations
B) Lost production revenues
C) Competitors gearing up to take over the lost production
D) Possible reduction in the struck company's market share
Q3) While mediation assists the parties to reach their own settlement,arbitration hears the positions of both and decides on binding settlement terms.
A)True
B)False
Q4) Explain how geographic,demographic,and psychological factors are related to strike incidence.
Q5) What is a slowdown? Why is it difficult to take action against employees protesting in this manner?
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Union-Management Cooperation
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/58756
Sample Questions
Q1) Workplace restructuring has decreased the intensity of work and increased the number of employees in production jobs.
A)True
B)False
Q2) Which of the following can be associated with the Employee Retirement Income Security Act (ERISA)of 1974?
A) ESOPs
B) Capital gains tax
C) Hedge funds
D) DRIP
Q3) What is integrative bargaining? What solutions does it seek?
Q4) Why are employees generally risk-averse?
A) Because they have an inherent dislike of risk
B) Because they are looking for the highest rate of return
C) Because their skills are often occupationally specific
D) Because their human capital is diversifiable
Q5) Deunionizing activity in existing plants has a positive effect on performance.
A)True
B)False
Q6) Differentiate between control and return rights.
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Contract Administration
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/58755
Sample Questions
Q1) What are the possible positions concerning individual rights under collective bargaining agreements?
Q2) Grievance resolution provides information to help resolve subsequent cases at lower levels.
A)True
B)False
Q3) PowerTools provides cafeteria food services below cost to its workers.Faced with cost reduction pressures,the company was forced to close the cafeteria.The employee union protested this move even though there was no mention in the contract about providing food services.This is an example of a(n)_____ issue.
A) work assignment
B) outsourcing
C) subcontracting
D) past practice
Q4) According to Supreme Court rulings on fair representation,individuals can require that a union process a grievance to arbitration.
A)True
B)False
Q5) What is outsourcing?
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Grievance Arbitration
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/58754
Sample Questions
Q1) What reasons are attributed to the finding that employees who performed unsatisfactorily and received corrective discipline never performed satisfactorily later?
Q2) Which of the following situations consolidates the relevance of evidence?
A) If the evidence is based on hearsay.
B) If the evidence addresses a separate issue than that which is pertinent.
C) If the evidence is based on unverifiable facts.
D) If the evidence is material.
Q3) The Landrum-Griffin Act forbids courts from enjoining lawful union activity,including strikes.
A)True
B)False
Q4) In large organizations or those where a long-term bargaining relationship exists,the contract may name an individual or group of _____ to judge disputes.
A) permanent umpires
B) negotiation specialists
C) rights allocators
D) ad hoc arbitrators
Q5) What is expedited arbitration? How is it useful?
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Public Sector Labor Relations
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/58753
Sample Questions
Q1) The duration of strikes is longest for _____ disputes.
A) school
B) police
C) firefighter
D) municipal
Q2) It is mandatory for public sector locals to obtain approval from the national unions for contract ratifications and strikes.
A)True
B)False
Q3) Studies of teacher strikes suggest that:
A) strikes are used as defensive weapons to maintain a relative position.
B) strikes are used as offensive weapons to improve relative outcomes.
C) the duration of strikes is associated with student achievement.
D) the incidence of strikes is associated with student achievement.
Q4) In states where collective bargaining is not permitted,initiatives aim at cutting _____.
A) wages
B) post-retirement benefits
C) cost of raw materials
D) employment
Page 18
To view all questions and flashcards with answers, click on the resource link above.
Chapter 17: A Survey of Labor Relations in Market
Economies
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/58752
Sample Questions
Q1) Which of the following observations concerning Japanese unions is true?
A) They emerged after World War II.
B) Following World War II,they exhibited Marxist tendencies when real wages were low.
C) They were discouraged by the U.S.during the martial law period following the war.
D) Unlike most industrialized countries,Japanese unions do not affiliate with federations.
Q2) Repression ceases to be an effective strategy in the second stage of export-oriented industrialization as a developing middle class gains the opportunity to exercise political power.
A)True
B)False
Q3) How does industry-level bargaining help enhance introduction of technological change? How does the British practice in this regard make it difficult to incorporate technological change?
Q4) Exclusive representation of workers is uncommon outside the United States. A)True
B)False
Q5) Briefly describe how works councils function in Germany.
To view all questions and flashcards with answers, click on the resource link above. Page 19